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Recruit4staff are representing a well-established Environmental Services business in their search for a Complaints Handler to work in Wrexham Job Details: Pay : £27,000 - £30,000 per annum (DOE) Hours of Work : Monday to Friday - Business Hours Duration : Permanent Benefits : Free parking, 20 days holiday plus bank holidays (increasing with length of service) Job Role: As a Complaints Handler , you will be responsible for delivering excellent customer service while managing client enquiries, escalations and contract discussions. You will handle incoming and outgoing telephone calls and emails, resolve issues efficiently, renegotiate contracts where required, maintain accurate system records and ensure customers receive a professional service at all times. Essential Skills, Experience, or Qualifications: Previous experience working within an office environment Proven success in a customer-facing or client-facing role Experience handling escalations and complaints Strong communication and problem-solving abilities Ability to update and maintain CRM or internal systems accurately The confidence to deal with challenging situations professionally Advantageous Skills, Experience, or Qualifications Previous experience dealing with customer cancellations or complaints Background in customer retention Commutable From: Wrexham, Chester, Denbighshire, Shropshire Similar Job Titles: Customer Relations Advisor, Customer Relations Representative, Complaints Handler, Senior Customer Service Advisor, Retention Specialist, Retention Advisor, Loyalty Advisor, Internal Account Manager, Cancellations Specialist, Customer Service Advisor, Customer Success Advisor, Customer Service Representative, Escalations Advisor, Customer Relations Advisor, Complaints Handler For further information about this position and other opportunities please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business. If you are an experienced Complaints Handler looking for your next opportunity, we would like to hear from you. TPBN1_UKTJ

Omega, a leading UK chilled food manufacturer, is seeking a Technical Manager to head the technical function and QA. You will own the Food Safety Management System, lead HACCP, and drive improvements across safety, quality and operational performance in a fast-paced, multi-customer setting. You will manage QA teams, prepare for audits, and ensure compliance with retailer standards and food legislation. Strong leadership and stakeholder communication are essential for success in this high-profile #J-18808-Ljbffr

Development Chef £30k - £40k per annum Monday Friday/8am 5pm Wrexham Our client based in Wrexham is looking for a Development Chef to join their team on a permanent basis. We are looking for an enthusiastic Development Chef to join our clients growing team and play an important role in their continued success and development.This is a hands-on, creative and varied role that offers the opportunity to work across multiple areas of the business, including sales, marketing, supply chain and new product development.Its an exciting opportunity for a Chef who wants to use their experience and creativity in a fast-paced commercial environment, while continuing to develop their career. D ue to the exciting and varied nature of the role, there will occasionally be a requirement to work at weekends, travel early in the morning or return later in the evening when visiting customers, attending events or supporting exhibitions.Overnight stays around the UK and occasional overseas travel will also form part of the role. Performance Objectives Working alongside an experienced team of Development Chefs, you will be involved in a wide variety of projects and activities. No two days will be the same. Managing sample system, including sample ordering and maintaining stock levels. Gathering valuable customer and end-user feedback through phone calls and emails, helping to continually improve products and service. Full training will be provided. Creating exciting menu ideas and concepts for customer meetings, presentations and product development. Researching and sourcing high-quality produce and ingredients to support new menu concepts and product ideas. Supporting trade shows and national exhibitions, with opportunities to travel across the UK and occasionally overseas. Working alongside the sales team, providing culinary support during customer cook-ups and demonstrations. Preparing and cooking products within the development kitchen, as well as travelling to customers sites to support presentations and demonstrations. Contributing creative ideas to new product development and menu innovation. Maintaining excellent standards of kitchen cleanliness, organisation and food safety. Working closely with colleagues across the business to understand how products move from concept and development through to the customer. Person Specification Someone who is passionate about food and excited by the opportunity to take their career in a new direction. Proven professional chef experience. A genuine passion for food, cooking and product development. A creative approach and the ability to develop exciting menu and product ideas. A positive can-do attitude and willingness to get stuck in. Excellent teamwork and communication skills. Confidence working with customers and other members of the business. A full UK driving licence. A valid passport, as occasional overseas travel may be required. Basic IT skills and confidence using computers. Training on the CRM system will be provided. Flexibility to travel and occasionally work outside normal business hours when required. Benefits A generous staff discount on products. Modern office environment. 21 days holiday, plus bank holidays. Life assurance. Critical illness cover. gap personnel group is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. TPBN1_UKTJ

Vehicle Maintenance Field Engineer | Wrexham LL13 9XS | Full Time | £38,000 per annum As one of the leading vehicle rental specialists in the UK, there has never been a more exciting time to join our team of customer-focused professionals. With an expanding national network of locations and a fleet size of over 10,000 vehicles, our success is carried squarely on the shoulders of the people we employ. A subsidiary of the family-run CEM Day Motor Group, Day's Rental was established in 1956 and is proud to uphold the principles and high standards embedded throughout the Group. Award-winning service, delivered by great people and made possible by the investment and trust we place in all our workforce, makes Day's Rental a great place to build a career in the motor industry. What can you expect in return? Pension scheme Discounted uniform Company van Discounted staff rental scheme Bonus scheme Free staff parking Are you the right person for the job? Qualified to the NVQ 3 standard or the equivalent City and Guilds in vehicle maintenance Will have demonstrable experience in a similar role A clean driving licence, ideally with D1 entitlement, would be an advantage for this role The candidate must have the ability to work on their own initiative as well as part of a team Be eligible to work in the UK What will your role look like? Providing vehicle maintenance from a base repair workshop and mobile solution across an expanding regional branch network Undertaking scheduled maintenance Responding to breakdowns Diagnosing faults Repairing vehicles and equipment Reporting to the Vehicle Maintenance Manager and working as part of a valued team What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR. TPBN1_UKTJ

About the role… We are excited to be recruiting for a Sales Executive. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is not your ordinary car sales role. This is your chance to shine as an individual and have the free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. As a Sales Executive, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, accompanying them on their journey to find their next car, all whilst contributing towards making Stoneacre the Number One Motor Group . £30,000 - £55,000 a year OTE Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you? Industry leading competitive salary A company car available the first week of joining us Bonus Commission Average commission paid during annual leave A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free onsite parking An average day as a Sales Executive… Utilising your expanding knowledge of our manufacturers vehicles, features and characteristics, you will match the right customer to the right car. Maximise sales opportunities by recognising, processing and following up sales prospects with an enthusiastic ‘can do' attitude. Contribute towards business sales objectives by achieving your individual sales expectations – The sky's the limit! Build and maintain unparalleled relationships with new and existing customers to maximise future sales opportunities. Communicate with our customers with integrity and transparency, enhancing the customer experience – Professionalism is always your top priority. Raise the profile of the Stoneacre brand by delivering a consistent 5 star service. About you… You will have fantastic people skills and thrive working in a customer-facing environment You will be results driven with the desire to succeed. You may not currently work in the motor industry, but you will already have sales experience. You will have the ability to work well under pressure - It will be your people skills that will help you overcome any challenge that is thrown your way. We want you to love what you do – The rest will come naturally. “Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." TPBN1_UKTJ

About the role… We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you. As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group . Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you? Industry leading competitive salary A flexible approach to working patterns Bonus scheme A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parking An average day as a Service Advisor… Manage all customer communications and interactions on behalf of the dealership Identify service needs and requirements of the customer. Establish understanding and an agreement with the customer of work required and agree time frames. You will liaise with the workshop to determine vehicle completion times and relay any information. Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused. Regularly update the customer with progress on their vehicle. Process payments and issue invoices for customers. Supporting with handling complaints in line with company policy. Ensure handover and administration of customer vehicles are completed to a high standard. Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times. Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively. Understand and ensure all objectives are fully achieved. About you… You will have exceptional customer service, striving to deliver above our customer expectations. Excellent communications skills, by telephone email and face to face situations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail You will have good time management and be able to prioritise your workload. Willingness to attend manufacture-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. We want you to love what you do – The rest will come naturally. “Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." TPBN1_UKTJ

Location: Chirk, Clwyd, LL14 5LT Rate: £53.22ph - £66.61ph Umbrella (Depending on Experience) Contract: Initial 6-Month Contract Hours: 36 Hours per Week, Monday to Friday CS Technical Recruitment are recruiting for an experienced Engineering Lead to join a key manufacturing facility based in Chirk, Clwyd. This is a fantastic opportunity for a senior engineering professional to take ownership of engineering operations within a complex and challenging heavy process environment. The successful candidate will lead the site's engineering strategy, drive a preventative maintenance culture, implement Lean principles, and help shape future investment plans for a facility that plays a critical role within the company's wider manufacturing network. This role would suit an established Engineering Manager, Engineering Lead or Senior Maintenance Manager with experience in food, chemical, packaging, FMCG, automotive or other heavy process manufacturing environments. The Chirk facility is a unique manufacturing operation, acting as one of the first stages of the chocolate manufacturing process. The site receives and processes cocoa beans, converting them into semi-finished products which are supplied to other manufacturing facilities, as well as producing cocoa powder products for customer distribution. Operations are split across both process and packaging, with approximately two-thirds of the site focused on processing activities and one-third dedicated to packaging operations. The manufacturing process includes: • Cocoa bean handling and storage in silos, • Pasteurisation processes, • Large-scale roasting operations, • Milling, pressing and blending systems, • Automated packing and distribution facilities The site presents a fascinating engineering challenge, combining modern manufacturing practices with legacy equipment. Some of the original roasting assets date back to the site's opening in 1968, creating a diverse asset base requiring strong engineering leadership, reliability planning and investment strategy. As Engineering Lead, you will be responsible for the overall engineering performance of the facility, leading multidisciplinary engineering teams across mechanical, electrical and instrumentation disciplines. You will drive the site's maintenance transformation programme, moving engineering activities from a reactive approach to a proactive preventative and predictive maintenance culture, whilst championing Lean Manufacturing principles throughout the plant. You will also play a key role in developing long-term asset management strategies, capital investment roadmaps and business cases to secure future investment across the site. • Lead, coach and develop engineering, maintenance and technical teams, • Manage engineering resource planning and capability development, • Provide technical leadership across complex engineering challenges, • Drive a culture of accountability, engagement and continuous improvement, • Collaborate with Production, Quality, Supply Chain and HSE teams, • Champion Lean Manufacturing methodologies across the site, • Implement and sustain:, • TPM, • 5S, • Kaizen, • SMED, • Value Stream Mapping, • Root Cause Analysis, • Eliminate waste and improve operational efficiency, • Monitor and improve key metrics including:, • OEE / Global Efficiency, • MTBF, • MTTR Continue the transition from reactive to preventative and predictive maintenance Develop structured maintenance strategies for critical assets Utilise SAP CMMS to optimise maintenance planning and execution Introduce and develop condition-based monitoring techniques Improve equipment reliability and reduce unplanned downtime Develop site-wide asset management strategies Lead reliability improvement initiatives Support equipment upgrades and replacement projects Develop investment roadmaps and capital expenditure business cases Balance operational priorities with long-term engineering objectives Ensure compliance with all relevant health, safety and environmental legislation Maintain engineering standards, documentation and procedures Support audit readiness and regulatory compliance activities • Significant engineering leadership experience within manufacturing or process industries, • Proven success leading maintenance and reliability improvement programmes, • Experience implementing Lean Manufacturing methodologies, • Demonstrated success transitioning maintenance strategies from reactive to preventative/predictive approaches, • Strong knowledge of CMMS systems, ideally SAP, • Experience managing multidisciplinary engineering teams, • Strong understanding of asset management and reliability engineering, • Ability to influence stakeholders and secure investment for engineering improvement activities, • Food Manufacturing, • FMCG, • Chemical Processing, • Heavy Manufacturing, • Packaging, • Automotive Manufacturing, • Other complex process environments, • Degree qualified in an Engineering discipline, • Lean Six Sigma Green Belt or Black Belt, • Experience with predictive maintenance technologies, • Knowledge of Industry 4.0 and data-driven maintenance strategies This is an excellent opportunity to join a site with significant engineering complexity and genuine opportunities to make an impact. You will inherit a challenging but rewarding environment where you'll be responsible for improving reliability, implementing Lean methodologies, influencing future investment decisions and helping shape the long-term engineering strategy of the facility. The business is looking for an experienced engineering leader who can quickly understand the operation, build credibility with stakeholders and begin delivering improvements from day one. Candidates should be comfortable working with an ageing asset base where engineering judgement, strategic thinking and practical problem-solving are critical to success. • 5 days onsite (non-negotiable), • Monday to Friday role, • Core hours are 8:00am to 5:00pm with an earlier finish on Fridays, • Flexibility is required when business needs demand, • Initial 6-month contract, • Inside IR35, • Candidates seeking longer-term contract opportunities are encouraged to apply Initial informal Microsoft Teams interview Followed by a formal onsite interview Please note that our clients are unable to offer visa sponsorship. Applicants must have the right to work in the UK. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. #J-18808-Ljbffr

Product Designer Wrexham To £35 000 + Excellent Benefits Including… 28 days annual leave including public holidays Guaranteed Christmas shutdown Early finish every Friday Company pension scheme Cycle to Work Scheme Internal and external training and professional development opportunities About the Opportunity A long-established UK manufacturer of custom-engineered textile solutions is seeking an enthusiastic and creative Product Engineer / Designer to join its growing team. Supplying products to a diverse customer base ranging from SMEs through to global OEMs, the business offers a dynamic environment where innovation, quality and customer satisfaction are at the heart of everything it does. This is an excellent opportunity for a motivated individual who is passionate about product design and engineering and enjoys seeing products progress from concept through to full-scale manufacture. The Role As a Product Engineer / Designer, you will support the development and delivery of innovative textile products throughout the entire product lifecycle. Working closely with production teams, suppliers and customers, you will ensure products are designed efficiently, documented accurately and delivered to the highest quality standards. Key Responsibilities Develop textile patterns using Gerber AccuMark software. Collaborate with production teams to create production-ready designs and resolve manufacturing queries. Prepare and maintain detailed technical specifications and product documentation. Create, review and manage Bills of Materials and Standard Operating Procedures. Support the sampling process through to customer approval. Liaise with suppliers to obtain samples, materials and technical information. Produce sketches, concepts, designs and samples for customer review. Carry out additional design and product development activities as required by the business. Essential Criteria Proven experience in textile design or a similar manufacturing environment. Experience using Gerber AccuMark or equivalent pattern development software. Degree qualified in Design, Product Development or a related discipline (preferred). Proficient in Microsoft Office, particularly Excel. Experience using Adobe Illustrator or similar design software. Strong organisational skills and excellent attention to detail. Ability to work effectively within a fast-paced manufacturing environment. Creative and innovative approach to design and problem solving. Proactive, adaptable and willing to support wider business requirements when needed. Strong communication skills with the ability to liaise effectively with colleagues, suppliers and customers. Why Apply? This is a fantastic opportunity to join a well-established and growing manufacturer in Wrexham, where you'll have the chance to work across the full product lifecycle, develop your technical and creative skills, and contribute directly to the delivery of innovative textile solutions for a diverse customer base. At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes. TPBN1_UKTJ