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  • Communications, Events & Guest Experience Manager (H/F)
    Communications, Events & Guest Experience Manager (H/F)
    hace 2 días
    Jornada completa
    Marylebone, Westminster

    Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

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  • Brand Ambassador – No Experience Needed | Full-Time | Weekly Pay
    Brand Ambassador – No Experience Needed | Full-Time | Weekly Pay
    hace 2 días
    £1200–£1600 mensual
    Jornada completa
    London

    Brand Ambassador – No Experience Needed | Full-Time | Weekly Pay Location: Moorgate, London (In-person) Company: Flamin Promotions Salary: £450-£600/week Job Type: Full-time, Permanent Schedule: Monday to Saturday Join Flamin Promotions and launch your career in sales! We’re looking for enthusiastic individuals to join our team as Brand Ambassadors. If you’re confident, people-focused, and ready to take control of your growth, this could be the perfect role for you. What you'll do: • Represent top brands and charitable campaigns in person, • Build customer relationships and promote brand awareness, • Collect customer feedback and support event planning, • Work with a supportive team in a fast-paced, energetic environment What we offer: • Weekly pay: £450-£600, • Full training provided—no experience needed, • Career development opportunities through our business development programme, • Performance-based bonuses, • Travel and networking opportunities What we’re looking for: • Strong communication and interpersonal skills, • Ready to break comfort zones, • Positive attitude and high energy, • Hunger and drive to learn, • Great time management, • Availability to work at least 4 days per week in our Moorgate office, • Smart business dress code This is a great opportunity to grow your career while making a difference. Whether you're starting fresh or looking for your next challenge, we want to hear from you! Apply now and take the first step toward a rewarding future with Flamin Promotions.

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    Sin experiencia
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  • Coffee Trainer / Production Assistant
    interview badgeEntrevistas mañana
    Coffee Trainer / Production Assistant
    hace 2 días
    £13–£15 por hora
    Jornada completa
    London

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary At Urban Baristas, coffee quality and consistency are at the heart of everything we do. We’re looking for a hands-on, passionate Coffee Trainer / Production Assistant to support both our roastery operations and our growing network of equity sites and franchise partners. This is a dual-role position combining coffee training, quality control, and roastery production work. You’ll play a key role in ensuring every Urban Baristas location serves coffee to the same high standard from training baristas in-store to supporting production in our roastery. You’ll be a trusted coffee educator and ambassador for Urban Baristas, building strong relationships and helping our equity sites and franchise partners get the best out of their coffee. Key Responsibilities Coffee Training & Support (Equity & Franchise Sites) Deliver hands-on barista training across Urban Baristas equity and franchise locations Train and coach teams on espresso preparation, milk texturing, workflow, and service standards Ensure consistency in coffee quality, recipes, and brand standards across all sites Act as a coffee expert and trusted support for store teams and managers Provide guidance on equipment use, calibration, and maintenance Identify training gaps and provide practical coaching and follow-up support Develop training materials to align with company standards and brand guidelines. Work closely with operations and franchise teams to improve performance and consistency Roastery & Production Support Assist with daily roastery operations, including weighing, packing, and labelling coffee Support order preparation for wholesale and retail customers Maintain a clean, organised, and efficient production area Assist with stock control and basic inventory management Support quality control processes, including cupping preparation Learn and assist with roasting under supervision (full training provided) Help ensure all coffee leaving the roastery meets Urban Baristas quality standards About You You are passionate about coffee and care deeply about consistency, quality, and great customer experience You enjoy working with people, coaching others, and being hands-on in a fast-moving environment You are comfortable switching between training environments and production work, and you take pride in doing both with accuracy and attention to detail You’re proactive, organised, and comfortable managing your own time in a field-based role, working independently while staying closely connected to HQ and the roastery team You enjoy building strong relationships and acting as a trusted coffee trainer, representing Urban Baristas with professionalism, warmth, and expertise in everything you do This role requires flexibility, including weekend availability Skills & Qualifications Experience as a barista, head barista, or similar specialty coffee role Strong knowledge of espresso, milk texturing, and café workflow Confidence training or coaching individuals and small teams A practical, hands-on approach and willingness to work in production/roastery tasks Technical knowledge of espresso machines and brewing equipment Strong attention to detail and consistency Good communication and people skills Ability to manage your time and work independently when supporting multiple sites A positive, proactive attitude and willingness to learn new skills (including roasting) What We Offer Full training in roasting and production processes Opportunity to grow into a key coffee quality and training role A mix of field-based training and roastery work A supportive, growing coffee business environment Direct impact on coffee quality across all Urban Baristas locations

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  • Waiter/Waitress
    Waiter/Waitress
    hace 2 días
    $15.21–$16.71 por hora
    Jornada completa
    London

    Waiter/Waitress- ROKA Mayfair ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service. About the Role We are seeking an enthusiastic Waiter/Waitress to join our vibrant team at ROKA Mayfair . As a key member of our front-of-house team, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. Our Waiters/Waitresses are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA's renowned high standards. Full of personality and professionalism, you'll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our Ideal Waiter/Waitress You'll embody our values and bring: • A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences, • A collaborative spirit, thriving as part of a large and dynamic team, • A warm, customer-focused approach, with the ability to create memorable moments for every guest Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you'll enjoy: Our Commitment to Inclusivity At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job - it's an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It's a place where passion meets opportunity, and where every team member is valued for their contribution.

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  • Sales Advisor
    Sales Advisor
    hace 3 días
    £25000–£35000 anual
    Jornada completa
    London

    Join our innovative and dynamic team at Meraki Organisation** where we’re not just redefining industry standards—we’re setting them. We believe in empowering our team to achieve great things, fostering an environment of growth, and supporting a culture driven by success and integrity. We’re expanding, and we need motivated individuals ready to make a difference! The Opportunity: We’re seeking a passionate and results-driven Sales Representative to join our team. If you’re a natural communicator with a talent for building strong relationships, understanding customer needs, and creating tailored solutions, this could be your perfect role. You’ll have the opportunity to work with a high-performing sales team, access top-notch training, and earn uncapped commission for your achievements! Key Responsibilities: • Identify and develop new business opportunities and sales leads., • Build and nurture long-term relationships with clients to enhance customer loyalty., • Conduct product presentations and demonstrations, and address customer questions., • Meet and exceed individual and team sales targets., • Act as a brand ambassador, maintaining a high level of professionalism and enthusiasm. What We’re Looking For: • Excellent communication, negotiation, and interpersonal skills., • Self-motivated and able to work independently, with a proactive approach., • Resilient, adaptable, and thrives in a fast-paced environment., • High level of integrity and a genuine desire to help customers succeed. What We Offer: • Uncapped Earnings: Reward for your hard work!, • Professional Growth: Ongoing training and development., • Dynamic Culture: A supportive team, inspiring leadership, and a clear mission., • Career Advancement: Clear path for growth based on performance., • Flexibility, • No experience necessary Join Us: If you’re ready to launch your career in a supportive environment that values performance, growth, and teamwork, we want to hear from you! Apply today and start your journey with us at Meraki Organisation.

    Sin experiencia
    Inscripción fácil
  • Landscape Sales Consultant
    Landscape Sales Consultant
    hace 3 días
    £25000–£28000 anual
    Jornada completa
    Pimlico, London

    We are seeking a motivated and experienced Sales Representative to join our team. The ideal candidate will have a strong understanding of landscaping, the sales process, excel at generating leads, building relationships, and closing deals. They will play a pivotal role in driving revenue growth by promoting our landscaping services to potential clients across London and the Home Counties. Key Responsibilities • Lead Generation: Identify and pursue new business opportunities through various channels, including networking, referrals, and cold calling., • Client Engagement: Meet with potential clients to understand their vision and requirements for their outdoor spaces., • Product Knowledge: Maintain a deep understanding of our services to effectively communicate the benefits to clients., • Proposal Development: Prepare and present tailored proposals and estimates that align with clients’ needs and budgets., • Relationship Management: Build and maintain strong, long-lasting relationships with clients to encourage repeat business and referrals., • Sales Targets: Meet and exceed monthly and quarterly sales targets as set by the management team., • Market Analysis: Stay informed about industry trends, competitor activities, and market conditions to identify new opportunities. Requirements • Experience: Proven track record in sales, preferably in the landscaping, construction, or home improvement industries., • Communication Skills: Excellent verbal and written communication skills with the ability to present ideas clearly and persuasively., • Customer Service: Strong commitment to delivering exceptional customer service and ensuring client satisfaction., • Self-Motivation: Ability to work independently, manage time effectively, and prioritise tasks., • Adaptability: Willingness to adapt to changing market conditions and client needs., • Knowledge: Familiarity with landscape design principles and materials is a plus., • Driving License: Valid UK driving license and willingness to travel within London and the Home Counties. What We Offer • Competitive Salary: Base salary with an attractive commission structure. Starting salary of £28k with 3% commission paid on completion of all jobs won. With an OTE of £70,000., • Professional Development: Opportunities for continuous learning and career advancement., • Supportive Environment: A friendly, family-oriented company culture that values teamwork and collaboration., • Quality Focus: Access to top-quality materials and a network of reputable nurseries across the country.

    ¡Incorporación inmediata!
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  • Part Time Livestreamer
    Part Time Livestreamer
    hace 4 días
    £15 por hora
    Jornada parcial
    London

    We are seeking a confident and engaging Part-Time Livestreamer to host live sessions, interact with viewers, and provide real-time customer support. You will represent our brand during livestreams, answer questions, build trust with the audience, and help convert interest into appointments. Key Responsibilities • Host live video sessions (up to 3 hours per shift), • Engage with viewers in real-time via chat and voice, • Answer customer questions clearly and professionally, • Provide accurate information about services and offerings, • Handle customer concerns and objections confidently, • Guide viewers toward booking appointments or taking action, • Maintain a professional and friendly on-camera presence, • Research topics in advance to speak confidently during livestreams Requirements • Excellent communication and presentation skills, • Confident speaking on camera, • Strong customer service experience, • Ability to think quickly and respond in real-time, • Comfortable discussing topics such as AI, • Self-motivated and able to work independently, • Reliable internet connection and quiet working environment Working Hours • Flexible shifts, • Maximum of 3 hours per shift, • Minimum of 2 hours per session Compensation • £15 per hour, • Minimum of 3 days a week, • Performance-based incentives may be offered This is a self-employed position. What We’re Looking For • Someone engaging, energetic, and persuasive, • Strong ability to build rapport with viewers quickly, • Confident handling live interactions without scripts Bonus Skills (Not Essential) • Experience with livestream platforms (TikTok, YouTube, Instagram Live), • Customer Service Experience

    ¡Incorporación inmediata!
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  • Sales Representative FOR BEAUTY CLINIC
    Sales Representative FOR BEAUTY CLINIC
    hace 11 días
    £12.5 por hora
    Jornada completa
    Cockfosters, Enfield

    Part Time - available Full Time - available SALES REPRESENTATIVE Sales Representative – Aesthetics Clinic Location: Cockfosters High Street- Station Parade EN4 0DL At Derma Sense, we are committed to delivering exceptional standards of care within a refined, welcoming environment. Situated in a prime location on Cockfosters High Street, our brand-new clinic is dedicated to providing premium aesthetic treatments in a space where clients feel comfortable, confident, and genuinely cared for. ⸻ Role Overview We are seeking a confident and driven Sales Representative to join our team. This is a client-facing role suited to someone who thrives on achieving targets, building relationships, and contributing to the growth of a fast-paced clinic. ⸻ Key Responsibilities • Engage with clients in-clinic, via phone, and through social media enquiries, • Convert consultations into bookings and treatment packages, • Promote clinic services, including aesthetic treatments, scalp tattooing, and scar tattooing, • Meet and exceed daily sales targets and KPIs, • Track performance and contribute to overall clinic revenue goals, • Manage and update client bookings using systems such as HubSpot CRM and Treatwell, • Maintain accurate client records and follow-up processes, • Deliver excellent customer service and represent the Derma Sense brand professionally ⸻ Requirements • Previous sales experience (aesthetics/beauty industry preferred), • Strong understanding of KPIs and target-driven environments, • Experience using booking/CRM systems (e.g. HubSpot, Treatwell) is highly desirable, • Excellent communication and interpersonal skills, • Confident, self-motivated, and results-driven, • Ability to work in a fast-paced clinic setting ⸻ Pay Structure • Hourly wage (competitive, based on experience), • Daily sales targets set, • Commission paid on revenue generated above daily targets ⸻ What We Offer • Opportunity to join a brand-new, growing clinic, • Supportive and friendly team environment, • Allows for remote working, • Strong earning potential through performance-based commission, • Career progression within the aesthetics industry

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  • Bartender and Waiter / Waitress
    Bartender and Waiter / Waitress
    hace 18 días
    £12.71–£17 por hora
    Jornada parcial
    London

    Agency Hospitality Staff (Bartenders & Waitstaff) We are looking for skilled and service-driven hospitality staff to join our growing agency team. Whether behind the bar or on the floor, you will represent venues and deliver exceptional guest experiences at all times. You must be enthusiastic and take pride in your work — maintaining high standards of service, professionalism, and efficiency, even in fast-paced environments. ⸻ Experience Required - Minimum 1 year experience in hospitality or customer-facing roles - 2+ years preferred for bartending roles ⸻ What We’re Looking For - Enthusiasm - Strong work ethic and reliability - Professional and well-presented - Ability to remain calm and efficient under pressure - Adaptable and comfortable working in different venues - High attention to detail and cleanliness - Importantly - Genuine passion for guest experience and service ⸻ Role-Specific Skills Bartenders - Strong cocktail and bar knowledge - Understanding of classic recipes and specifications - Basic wine and spirits knowledge Waitstaff - Strong customer service and communication skills - Ability to anticipate guest needs - Confidence in upselling (preferred) ⸻ Nice to Have - Experience in high-end or high-volume venues - Cocktail bar or luxury service experience - Advanced wine & spirits knowledge or mixology skills ⸻ What You Get - Flexible shifts across a variety of venues - Holiday pay - Access to high-profile events - Supportive and professional agency environment - Opportunity to work with premium brands

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  • Front of House Team Member
    Front of House Team Member
    hace 1 mes
    £12.21 por hora
    Jornada completa
    Richmond

    Front of House Team Member at The Greyhound Kew Location: Kew, London Part and Full time roles available About The Greyhound The Greyhound is a beloved local institution in the heart of Kew, dedicated to providing a premium pub experience for our community. We pride ourselves on blending traditional charm with high-quality service, and we are looking for an experienced hospitality professional to join our Front of House team. The Role We are searching for a hospitality all-rounder who is as comfortable steaming the perfect flat white as they are shaking a classic cocktail or pouring a flawless pint. You will be responsible for creating a seamless, welcoming experience, ensuring every guest receives attentive and knowledgeable service from the moment they walk through the door. What You will Be Doing • Providing expert bar, coffee, and table service to a high standard., • Crafting quality cocktails and barista-standard coffee consistently., • Supporting daily operations and maintaining an immaculate pub environment., • Working effectively with the team to ensure smooth service during busy shifts., • Representing The Greyhound with professionalism and a proactive attitude. We are Looking For Someone Who • Has solid experience in a fast-paced hospitality role., • Is fully bar and cocktail trained with a strong knowledge of spirits., • Is proficient in coffee preparation and latte art., • Lives in or near Kew and is reliable, flexible, and punctual., • Has a genuine passion for customer service and thrives under pressure. Why Join Our Team? You will work in a supportive, friendly environment with a loyal local following. We offer competitive pay, a fair share of tips, and the opportunity to work with premium products alongside an approachable leadership team. If you have the skills and the energy to match, we would love to hear from you.

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