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OITA, Japanese Restaurant in Wood Green is looking for a creative and dynamic Bartender to join our team. You will be expected to create and prepare alcohol or non-alcoholic cocktails for bar and restaurant guests, taking orders and serving drinks to the highest standards. Full time and part time position available. The Successful Bartender will: - Have minimum of 2 years of previous experience as Bartender in a busy and fast paced restaurant - Have the ability to create seasonal cocktails and special requests from customers - Have creative approach with impeccable attention to detail - Have the ability to deliver high standards consistently - Have great communication and organising skills - Have the ability to closely work with the management team - Be passionate and enthusiastic about their job Benefits: - Salary: starting from £12.5/h + £2-3/h service charge - Free staff meals, coffee & tea on shift - 30% staff discount when spending with family and friends - 30% discount for stays at Green Rooms hotel - rewards for exceptional performance You will also benefit from in role support, and we offer career path progression to maximise your potential and pay rise.

Are you a first class food lover? Do you work at the highest standard in terms of customer satisfaction and team building? Then don’t look further as you could be our next Supervisor here at L’arte in Cockfosters. Experience within a high quality, fine dining restaurant Support the General Manager and Assistant Manager in ensuring the shift runs smoothly and our guests have a great experience Make sure the company’s Food Hygiene and Health and Safety procedures are followed Opening and closing procedures People orientated with great passion for service and guest experience Excellent food and drinks knowledge

Company: India Fine Food Ltd Salary: circa £31k - £39k (37.5 hours/week) Contract: Full-time, 52 weeks per year India Fine Food Ltd ta Village Tandoori is seeking a highly skilled and experienced Bengal Cuisine Chef with expertise in developing and preparing authentic Bangladeshi dishes from the Chattogram (Chittagong) and Sylhet regions. This is an exciting opportunity for a passionate chef to join our dynamic team and contribute to the delivery of exceptional dishes at our renowned restaurant in North London. Key Responsibilities: - Menu Planning & Development: Design and plan innovative, authentic Bangladeshi menus, focusing on regional specialties from Chattogram and Sylhet, such as Kala Bhuna, Mezbani Beef, Shatkora Gosht, Kacchi Biriyani, and Morog Pilau, ensuring that each dish reflects the essence of these regions while appealing to a diverse clientele. - Food Preparation: Lead the preparation, seasoning, and cooking of high-quality dishes, maintaining traditional flavors and presentation standards. - Kitchen Operations Management: Oversee and supervise the daily kitchen operations, ensuring smooth service and effective kitchen workflows. Manage kitchen staff schedules, monitor kitchen performance, and address any issues promptly. - Team Leadership & Training: Inspire and lead the kitchen team, providing guidance, training, and support. Encourage continuous development of culinary skills and ensure all team members adhere to high standards of food preparation and presentation. - Supplier & Stock Management: Order supplies from Bangladeshi wholesalers and inspect the quality of produce to ensure authenticity and freshness. Monitor inventory levels, track stock rotation, and minimize waste. - Health & Safety Compliance: Ensure adherence to hygiene, health, and safety regulations, including food safety standards and safe handling procedures. Conduct regular inspections of kitchen equipment and maintain cleanliness standards. - Cost Control & Budgeting: Help manage kitchen budgets by controlling food costs and waste. Work closely with restaurant management to ensure profitability while maintaining high-quality standards. - Quality Control: Ensure that all dishes meet our restaurant’s high standards of quality, taste, and presentation. Continuously assess and improve food quality, based on customer feedback and kitchen reviews. - Customer Satisfaction: Address any special dietary needs or requests and ensure that guests are satisfied with the quality of their meals. Assist in creating an inviting dining atmosphere and positive guest experience. - Industry Trends & Networking: Stay up-to-date with developments in regional Bengali cuisine and network within the Chittagonian and Sylheti food communities in the UK and Bangladesh to keep our offerings relevant and dynamic Requirements: - Experience: Minimum of 3 years of hands-on experience as a head chef or senior chef de partie, with a deep understanding of Bangladeshi cuisine, particularly from the Chattogram and Sylhet regions. - A recognised level 1 Chef Qualification or Bengal Cuisine Qualification preferred - Specialization: Expertise in cooking traditional Bangladeshi dishes, such as Kala Bhuna, Mezbani Beef, Shatkora Gosht, Kacchi Biriyani, Morog Pilau, and other regional specialties. - Leadership Skills: Proven experience leading a kitchen team, with strong management, organizational, and communication skills. Ability to motivate and inspire kitchen staff to maintain high standards. - Communication Skills: Fluency in Bengali is essential, with a Chittagonian or Sylhetti dialect preferred. - Cost Management: Experience in managing kitchen budgets, controlling food costs, and minimizing waste while maintaining top-notch quality. - Hygiene & Safety: In-depth knowledge of health and safety regulations, food safety, and hygiene practices in a professional kitchen. - Creativity & Innovation: Ability to create innovative and creative menus while staying true to the authenticity of the dishes. - Attention to Detail: Strong attention to detail when preparing, plating, and serving dishes to ensure a consistently high-quality dining experience. - Candidate's must have the relevant authorisation to work in the UK although Visa Sponsorship may be offered to the candidate who meets the requirements for this role. What We Offer: - Competitive salary. - Full-time, permanent position (37.5 hours per week). - A vibrant, supportive work environment with opportunities to showcase your culinary skills. - The chance to be part of a respected company that values quality, authenticity, and customer satisfaction. - Opportunities for professional growth and development within the company. If you are a talented chef with a passion for Bangladeshi cuisine, a natural leader, and someone who thrives in a fast-paced environment, we would love to hear from you. To apply, please send your CV and a cover letter outlining your experience and expertise in Bangladeshi cuisine to the HR Manager. Join us at India Fine Food Ltd and be part of a team that celebrates the richness and diversity of Bengal’s culinary traditions.

Are you looking for a dynamic part-time job in a fast-paced, friendly environment? Join our team as a Restaurant Runner! This position is for evenings only, from 6.30-9.30pm, for 3 hours per day with the possibility of extended hours during busy evenings or weekends. Benefits include a competitive hourly wage in accordance with the government national wage (21 and over £12.21, 18 to 20 £10.00), a friendly and supportive team environment, and the opportunity to gain experience in the hospitality industry. Responsibilities: - Assist servers by delivering food and beverages to tables - Clear empty plates, cutlery, and glasses - Wipe down and reset tables for the next guests - Restock service stations with cutlery, napkins, trays, and glasses - Support servers in maintaining a clean and tidy dining area - Assist in closing down the restaurant depending on shift.providing exceptional customer service to enhance the guest experience - Keep guest toilets clean, tidy, and well-stocked Requirements: - strong work ethic - ability to work in a team - excellent communication skills - ability to stay organized and handle multiple tasks efficiently Previous experience in a restaurant setting is required. If you're reliable, energetic, and eager to contribute to our restaurant's success, we'd love to hear from you!

Ayelet's Caterer and Delicatessen is a small Kosher business in London, NW4 2EL. We are professional, agile, professional, and our goal is to provide a quality service to our clients, weather it's the running of events, supplying products to our local supermarket and also running of our deli every Thursday & Friday. Our work environment includes: Modern office setting Food provided *Job Title: Deli Counter/Preparation Worker/ Picking and Packing & Cleaning* *Location:* Hendon, London *Type:* (Tuesday, Wednesday, Thursday, and Friday) Tuesday: 5am till 5pm Wednesday: 5am till 5pm Thursday: 7am till 4pm Friday - 6am till 3pm *May require flexible hours and occasional evening/night work *Industry:* Catering and Deli *Job Description:* There are two parts to this role as a deli counter/preparation Worker, you will play a crucial role in ensuring the smooth operation of our deli and shop & packing of orders. The ideal candidate will have experience in a similar role, possess excellent customer service skills, and be comfortable working in a fast-paced environment. *Key Responsibilities:* - Oversee the shop counter, pack food items, and assist customers with their purchases. - Handle transactions efficiently, including operating the till. - Assist in packing items and replenishing stock to meet customer demand. - Contribute to setting up and closing down the shop as required. - Maintain cleanliness in the deli and shop area at all times. - Perform additional tasks as required to support the daily operations. *Skills and Qualifications:* - Previous experience working in a shop or deli, with a focus on handling food items. - Till experience is advantageous. - Proficient in English with strong communication skills. - Good interpersonal skills and the ability to provide excellent customer service. *Salary:* £12.50 - £13.50 Salary will be based on the candidate's experience and qualifications. If you are a dedicated and customer-focused individual with a passion for working in a fast-paced deli environment, we invite you to apply. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Job Types: Full-time, Temporary, Fixed term contract Pay: £12.50 per hour Expected hours: 40 per week Benefits: Casual dress Schedule: Day shift Monday to Friday Night shift No weekends Work Location: In person Expected start date: 30/06/2025

We are seeking an enthusiastic SalesAssistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career. Responsibilities: Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme. Drive and exceed sales targets by utilizingin-store devices, offering the full product range, and maximizing opportunities for add-on sales. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines. Support overall store operations by assistingin other departments as needed, representingthe company professionally, and adhering to safety guidelines. Process sales transactions, including cash handling and card payments accurately. Upsell and cross-sell products to maximise sales opportunities. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing. Address and resolve customer queries in a professional manner. Work closely with other sales assistants and team members to achieve store targets. Role objectivesand KPI’s: Contribute to achieving or exceeding the stores monthly sales target. Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure all stock on the shop floor is fully replenished Skills and Experience: A positive attitude towards a fast-paced, customer focused retail environment. An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills. Confident Interpersonal and communication skills who thrives in social situations through engagement with customers. Flexibility to work various shifts, including weekends and holidays, based on store needs.

We are seeking a talented and experienced Hairdresser to join our friendly team in a full time or part time basis. The ideal candidate will have a passion for hair styling, excellent customer service skills, and the ability to work with a diverse clientele. You will be responsible for providing high-quality hair cutting, coloring, and styling services while ensuring a positive and relaxing experience for our clients. Key Responsibilities: - Consult with clients to understand their needs and preferences. - Perform hair cutting, coloring, styling, and treatments with precision and creativity. - Stay updated on the latest hair trends, techniques, and products. - Maintain a clean and organized workstation. - Provide recommendations on hair care products and maintenance. - Build and maintain strong client relationships to encourage repeat business. - Adhere to health and safety standards and salon policies. Requirements: - Proven experience as a professional hairdresser or stylist. - Relevant certifications, - Strong knowledge of hair care products, techniques, and trends. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple clients. - Passion for delivering exceptional customer service. Benefits: - Competitive salary and commission structure. - Opportunities for professional development and training. - Friendly and supportive work environment. - Employee discounts on products and services.

We are currently looking for a skilled and passionate Nail Technician to join our friendly and growing team in East Finchley,London. Requirements: • Minimum 2 years of experience in a professional salon setting • Proficient in manicures, pedicures • Nail art skills are a bonus • Friendly, reliable, and committed to providing excellent customer service • Ability to work independently and as part of a team What We Offer: • Competitive pay (based on experience and skills) • Supportive and welcoming work environment • Opportunity to grow with the business • Regular clients and a busy salon atmosphere If you’re a talented nail technician looking for your next opportunity, we’d love to hear from you!

We’re Hiring at 93 Degrees Coffee – Join Our Team and Help Shape the Future of a Local Favourite 📍 213 Regents Park Road, London ☕ Serving Illy Coffee | Est. 2019 | Family-Owned | Premium, Homemade Food About Us: 93 Degrees Coffee is a well-loved, premium coffee shop rooted in Italian and French café culture. Since 2019, we’ve been serving Illy coffee, homemade lasagna, fresh Italian paninis, soups, and whole food meals – all crafted with care and served with warmth. As we head into an exciting new chapter, we’re refreshing our brand and operations – and we’re looking for exceptional talent to join us. Who We’re Looking For: We’re hiring for two levels of roles, both essential to delivering our 5-star service: (Please do email us if you are unsure) Open to Full & Part time 1. Experienced Cooks & Baristas You’ll: - Prepare high-quality breakfasts, pastas, paninis, and homemade meals. - Brew exceptional Illy coffee with consistency and precision. - Provide warm, efficient, and reliable customer service. - Maintain a clean, fast-paced kitchen and front-of-house environment. - Use our POS system and follow opening/closing procedures. 2. Senior Staff – Cooks & Baristas with Leadership Drive (manager) You’ll do all of the above plus: - Take ownership of inventory, ordering, and “just-in-time” stock management. - Help refine our food and drink offering as part of our brand refresh. - Adapt to new food trends and improve our menu quality and efficiency. - Drive business growth by supporting our management with day-to-day operations. - Motivate and guide junior staff with a customer-first approach. Why Join Us? ✅ Competitive Pay (Based on Experience) 🎯 Bonus Potential & Wage Increases Linked to Business Growth 💼 Autonomy & Responsibility in a Family-Run Business 🕰️ Flexible Scheduling (Ideal for Long-Term Team Members) 🌱 Be Part of Our Refresh and Growth Strategy in 2025 What We Expect: - Strong cooking and barista skills (non-negotiable) - Efficient under pressure and fast-paced environments - Excellent customer service and communication skills - Reliable, organised, and a team player - Passionate about food, coffee, and continuous improvement Sound like you?

🪷 As the Assistant Manager, you will act as the owner’s right hand, ensuring the smooth daily operation of the salon, supporting the team, maintaining service standards, and handling responsibilities in the owner’s absence. This role requires someone trustworthy, proactive, and aligned with the salon’s family-like culture and high standards of professionalism. 🧭 Key Responsibilities 💼 Team Leadership & Operations Supervise and support nail techs, hairstylists, and front desk (if applicable) Manage staff scheduling, breaks, and attendance Train new team members and guide ongoing staff development Handle conflict resolution calmly and fairly Step in to assist with services or customer interactions when needed 🧽 Salon Standards & Environment Ensure all stations, tools, and common areas meet hygiene and safety standards Conduct regular walkthroughs to keep the salon clean, organized, and aligned with the brand aesthetic Support the setup and closure of the salon each day 💬 Client Experience Greet clients warmly and professionally Handle client concerns or service issues with a customer-first mindset Monitor service quality and overall client satisfaction 📦 Inventory & Supplies Monitor product levels (nail, hair, cleaning, etc.) Place supply orders in coordination with the owner Track usage to minimize waste and ensure stock rotation 📊 Administrative Duties Help track daily sales, appointments, and team performance Provide feedback and reports to the owner Enforce salon policies and procedures consistently Collaborate with the owner on promotions, social media input, or events 🌟 Required Qualities: Strong leadership with a team-focused mindset Professional, reliable, and discreet Exceptional communication and conflict-resolution skills Able to handle pressure and multitask with grace Experience in a beauty or salon environment. Qualified to perform treatments to the standard of the salon. 🧍‍♀️ Reports To : Danielle, Salon Owner 🧑‍🤝‍🧑 Supervises : Nail Techs, Hair Stylists, Front Desk

About SoulEats: SoulEats is an exciting new cloud kitchen startup on a mission to bring soulful, vibrant vegan and vegetarian meals to food lovers everywhere. We’re looking for a talented part-time chef who’s passionate about vegetarian and vegan cooking and eager to grow with us from the ground up. This is your chance to be part of a fresh brand that combines soulful flavors with modern convenience, delivering wholesome food straight to customers’ doors. Job Type: Part-Time (Flexible hours, including evenings and weekends) What You’ll Do: Help develop and prepare a diverse menu of delicious vegan and vegetarian dishes, ensuring quality and consistency Work closely with the founding team to refine recipes and build a standout plant-based menu Maintain a clean, safe, and organized kitchen environment adhering to food safety standards Manage ingredient inventory and assist with sourcing fresh, quality produce Adapt quickly and efficiently to fluctuating order volumes as we launch and grow Help in packaging meals with care to ensure freshness for delivery What We’re Looking For: Experience as a chef or cook with a passion for vegan and vegetarian cuisine Excitement to join a startup and contribute creatively to menu development and kitchen processes Strong knowledge of food safety and hygiene practices Ability to work independently and as a collaborative team player Flexibility with part-time hours, including evenings and weekends Positive attitude, adaptability, and a love for soulful, wholesome food Why Join SoulEats Now? Be part of a brand-new, fast-growing cloud kitchen startup from day one. Have a direct impact on menu creation and kitchen operations Enjoy a flexible schedule tailored to your lifestyle Competitive pay with opportunities for growth as we scale Join a passionate, supportive team committed to bringing soulful plant-based food to the community Send your resume and a brief note about why you’re the perfect fit.

Job Description: As a Blinds and Curtain Fitter, you will be responsible for the professional installation of window dressings in residential and commercial properties. You’ll work closely with our design and sales teams to ensure all fittings are carried out efficiently, safely, and to the highest standards. Key Responsibilities: • Install a wide range of blinds, curtains, tracks, and poles • Take accurate measurements on-site where required • Ensure a clean and tidy work area at all times • Troubleshoot and make minor adjustments if needed during installation • Travel across London to various job sites Requirements: • Previous experience in fitting blinds and curtains (minimum 1 year required) • Strong practical and problem-solving skills • Good communication and customer service skills • Full UK driving license • Ability to work independently and as part of a team • Right to work in the UK What We Offer: • Competitive salary + performance bonuses • Ongoing training and development opportunities • Friendly and supportive team environment • Opportunity to grow with the business How to Apply: If you take pride in quality workmanship and enjoy delivering great customer service, we’d love to hear from you. Please send your CV and a brief cover letter.

At Noya, we are dedicated to providing an exceptional dining experience that combines exquisite cuisine with a vibrant shisha lounge atmosphere. With a seating capacity of 300, we cater to a diverse clientele, ensuring that each guest leaves with memorable experiences. We are seeking a highly skilled and motivated Restaurant Manager to lead our operations and elevate our establishment to new heights. Position Overview: The Restaurant Manager will be responsible for the overall management and operation of the restaurant and shisha lounge. This role requires a seasoned professional with a strong background in hospitality management, exceptional leadership skills, and a proven track record in driving sales and enhancing guest satisfaction. Key Responsibilities: Operational Leadership: Oversee the daily operations of the restaurant and shisha lounge, ensuring seamless service delivery, high-quality food and beverage offerings, and adherence to health and safety regulations. Team Development: Recruit, train, and mentor a high-performing team, fostering a positive workplace culture that emphasizes teamwork, accountability, and continuous improvement. Sales and Marketing: Develop and execute innovative sales strategies and marketing initiatives to attract new customers and retain existing ones. Monitor market trends and competitor activities to identify opportunities for growth. Financial Management: Manage budgeting, forecasting, and financial reporting. Analyze financial performance, implement cost-control measures, and optimize profitability while maintaining exceptional service standards. Guest Experience: Ensure an outstanding guest experience by maintaining high service standards, addressing customer feedback promptly, and creating an inviting atmosphere that encourages repeat visits. Inventory and Supply Chain Management: Oversee inventory management, supplier negotiations, and procurement processes to ensure optimal stock levels and cost efficiency. Compliance and Standards: Ensure compliance with all regulatory requirements, including health and safety standards, licensing, and operational policies. Maintain cleanliness and organization throughout the establishment. Qualifications: - Bachelor’s or Similar degree in Hospitality Management, Business Administration, or a related field preferred. - Minimum of 5 YEARS of experience in restaurant or hospitality management, with a strong focus on high-volume operations. - Proven track record of driving sales growth and achieving financial targets. - Exceptional leadership and team-building skills, with the ability to motivate and inspire a diverse workforce. - Strong analytical and problem-solving abilities, with a keen attention to detail. - Excellent communication and interpersonal skills, with a guest-centric approach. - Proficiency in restaurant management software and POS systems. What We Offer: - Competitive salary commensurate with experience - Opportunities for professional development and career advancement within a growing company. - A dynamic and supportive work environment that values collaboration and innovation. Application Process: If you are a passionate and experienced hospitality professional looking to make a significant impact in a vibrant restaurant and lounge setting, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience to US

Company Name: Wood and Beyond Job Title: Sales and Customer Service Executive Location: London, NW11 Salary: £25000 - £27,000 depending on experience Optional – Bonuses on achieving targets. We are a dynamic and rapidly growing company specializing in home interior products and based in North West London, UK, offering friendly and challenging environment. The Role: Sales over the phone, show room and on live chats. General office administration Taking inbounds calls and selling products, benefits and any special offers. Providing after sales care and logistics Process orders from A-Z Booking deliveries Preparing deliveries support documents Preparing samples when/If required and posting them The Successful Candidate: Excellent English communication (verbal and written) skills Highly organized, good administration skills Excellent attention to detail Good knowledge of Microsoft Office Excellent telephone manner Enjoy working within a target-driven team environment Team player and highly motivated Previous experience in a customer-facing role/ office management Previous sales experience Previous experience in the industry/flooring company (wood/tiles/carpet) BA in a related subject Company: a dynamic and rapidly growing company specializing in home interior products and based in North West London, UK, offering a friendly and challenging environment. Hours: Mon-Fri 09:00-17:30, Saturday/Sunday 11:000- 16:00 ( When required) Reports to: Office and operation Manager Starts date: ASAP Summary: Administration, Sales, and Customer Service Executive is needed to join our international team, to provide customer service and logistics, sales, and administration support.

NOYA is a vibrant dining destination specializing in exquisite Japanese and Pan-Asian cuisine, complemented by a lively shisha lounge experience. With a seating capacity of 300, we pride ourselves on providing our guests with outstanding service and memorable moments. We are currently looking for an enthusiastic and skilled Part-Time Waiter to join our dynamic team. As a Part-Time Waiter, you will play a vital role in delivering an exceptional dining experience to our guests. This position is specifically for Fridays, Saturdays, and Sundays, requiring a commitment to providing attentive service, ensuring guest satisfaction, and contributing to the smooth operation of both the restaurant and the shisha lounge. Key Responsibilities: Guest Service: Greet and welcome guests promptly, providing them with menus and information about our Japanese and Pan-Asian cuisine, as well as daily specials and promotions. Ensure a positive and welcoming atmosphere at all times. Order Management: Take accurate food and beverage orders, relay them to the kitchen and bar staff, and ensure timely delivery to guests. Anticipate guests’ needs and provide recommendations as necessary. ** Sales Skills: Utilize strong sales techniques to upsell menu items, special offers, and shisha options, contributing to overall revenue growth. Table Maintenance:** Ensure tables are clean, properly set, and well-maintained throughout the dining experience. Assist with clearing and resetting tables as needed. Collaboration: Work closely with kitchen and bar staff to ensure smooth service and accurate order fulfillment. Communicate effectively with team members to enhance guest experiences. Compliance and Safety: Adhere to all health and safety regulations, including food handling and sanitation practices, to ensure a safe dining environment for guests and staff. Qualifications: Minimum of 2 years of experience in a waitstaff role, preferably in a high-volume restaurant or hospitality environment. Strong interpersonal and communication skills, with a customer-focused approach. Sales-driven mindset with the ability to promote and up sale menu items and special offers effectively. Availability to work specifically on Fridays, Saturdays, and Sundays. Team player with a positive attitude and a willingness to learn. Knowledge of food and beverage service standards; familiarity with shisha service is a plus. What We Offer: Competitive hourly wage plus tips. A dynamic and supportive work environment with opportunities for growth. Employee discounts on food and beverages. Flexible scheduling to accommodate your availability. Application Process: If you are passionate about providing exceptional service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume and a brief message outlining your relevant experience to us.

Tour Operations Associate JOB BRIEF We are looking for a passionate about travel. The goal is to keep our clients satisfied and loyal for future services. The core responsibility of this role is to ensure the smooth operations within this busy, successful and growing Tour Operator Company, being a key player in this team. Operations are the back-bone to the business and must work in a way to help upper management develop strategies to hit or exceed sales targets, by executing smooth operation. EXPERIENCE REQUIRED The successful candidate is to come from a similar role & background, within Travel and be fully confident in dealing with staff, suppliers, directors. You will have strong experience in the operations, fares knowledge, staff management skills, communication skills and have the ability to work within a fast-paced, busy environment Required Competencies Creativity/innovation - Generates new ideas, lateral thinking, challenges the status quo, takes risks, supports change, solves problems creatively Customer focus - Dedicated to finding new ways to delight the customers, is committed to increasing customer satisfaction, assumes responsibility for solving customer problems, solicits opinions and ideas from customers, responds to internal customers. Results focus - Targets and achieves results, sets challenging goals, priorities task, overcomes obstacles, accepts accountability, good negotiator Problem solving/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, communicates decisions to others. Planning - Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others. Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Organizational Effectiveness - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization. Typical work activities Managing budgets and maintaining statistical/financial records Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism Taking part in familiarisation visits to new destinations in order to gain information on issues and amenities of interest to consumers; Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance Dealing with customer enquiries and aiming to meet their expectations Overseeing the smooth, efficient running of the business. Negotiating and working with suppliers, both on B2B and B2C levels. Sending Rooming and Seating lists accordingly Managing, booking and cancelling services for all travel related products Handling, booking and managing FIT Travel Booking and Managing ground transportation and other modes Working closely with other parts of the business to help answer customer queries Problem-solving for various aspects of the business Handling of the mid and back office Ideal Candidate Along with experience in the above, the ideal candidate should be a candid, hard-working and committed individual, who is able to work under pressure and meet deadlines and services as and when the business requires. The job role will involve heavy use of Microsoft Office Suite such as Excel, Word, PowerPoint and Outlook. Ready to learn other in-house software The ideal candidate must be flexible to work any shifts during a 24 hour period as it is hands on approach.