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Trabajos customer support en Potters BarCrear alertas

  • General Manager
    General Manager
    hace 10 días
    £35000–£45000 anual
    Jornada completa
    London

    Job Summary The General Manager is responsible for overseeing the day-to-day operations of the restaurant, ensuring excellent customer service, efficient team performance, and strong financial results. This role requires effective leadership, organisation, and a passion for delivering high-quality dining experiences. Key Responsibilities: • Oversee all aspects of restaurant operations, including front-of-house and kitchen activities, • Lead, train, and motivate staff to maintain high standards of service and performance, • Ensure outstanding customer service and promptly resolve any customer concerns or complaints, • Manage recruitment, onboarding, staff rotas, and performance reviews, • Monitor stock levels, order supplies, and liaise with suppliers, • Ensure compliance with health, safety, and food hygiene regulations, • Develop and implement strategies to increase revenue and profitability, • Manage budgets, control costs, and review financial performance, • Maintain quality standards for food, beverages, and overall guest experience, • Support marketing and promotional activities to drive business growth Qualifications: • Proven experience in restaurant management or a similar leadership role, • Strong leadership and team management skills, • Excellent communication and interpersonal skills, • Good understanding of financial management, budgeting, and cost control, • Ability to work in a fast-paced environment and manage pressure effectively, • Knowledge of UK food safety and hygiene regulations, • Flexibility to work evenings, weekends, and bank holidays as required Skills required: • Leadership and decision-making, • Problem-solving and conflict resolution, • Time management and organisational skills, • Customer-focused approach, • Strong attention to detail

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  • Operations Administrator
    Operations Administrator
    hace 12 días
    Jornada completa
    London

    As an Operations Administrator at our Skills Training Centre, you will play a crucial role in ensuring the smooth and efficient running of our daily operations. We are looking for a highly organised and proactive individual to provide comprehensive administrative support, contributing to a positive and effective learning environment for our participants. Key Responsibilities: • Coordinate and schedule training courses, workshops, and events., • Manage participant registrations, inquiries, and communications., • Maintain accurate records of attendance, course completion, and certifications., • Prepare and distribute training materials, handouts, and resources., • Support trainers with administrative tasks, including room bookings and equipment setup., • Handle general office administration, including managing supplies, mail, and phone calls., • Assist in maintaining a clean, organised, and welcoming training facility., • Provide excellent customer service to participants, trainers, and visitors. The ideal candidate will possess: • Proven experience in an administrative or operations support role, preferably within an educational or training setting., • Strong organisational skills with keen attention to detail., • Excellent communication skills, both written and verbal., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment., • A proactive attitude and a willingness to learn. Join our team and help us deliver high-quality training experiences!

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  • Barista and Waiter / Waitress
    Barista and Waiter / Waitress
    hace 26 días
    £12.55–£14 por hora
    Jornada parcial
    London

    Barista / Front of House Team Member EQUUS Dining – Oakwood, North London EQUUS Dining is a family-run café restaurant and coffee shop based in Oakwood, North London. We are passionate about serving high-quality food and coffee, creating a welcoming environment for our regular customers and local community. We are looking for a friendly, enthusiastic and confident Barista / Front of House team member to join our diverse team. This role includes coffee making, table service and general front of house duties in a busy café restaurant environment. Key Responsibilities Preparing high-quality coffees and hot drinks Providing excellent customer service at all times Waitressing/waitering and supporting the front of house team Taking orders and handling payments (cash and card) Working efficiently in a busy café restaurant environment Maintaining a clean, welcoming and family-friendly atmosphere Supporting team members while also being able to work independently What We’re Looking For Previous Barista experience preferred Confident making coffees and working with coffee machines Comfortable working in a fast-paced environment Friendly, presentable and passionate about hospitality Strong teamwork skills and a positive attitude Ability to build relationships with regular customers What We Offer 2-3 working days a week (Monday and Tuesday required) 8am -6pm working hours 18-27 hours per week Weekend work also Holiday allowance included A supportive and diverse team The opportunity to work in a family-run business that cares about the quality of what we produce If you feel this role would be suitable for you, we would love to hear from you. Job Type: Full-time/ part time roles Benefits: Discounted or free food Flexitime Ability to commute/relocate: London N14 4UX: reliably commute or plan to relocate before starting work (required) Experience: Barista experience: 1 year (preferred) Hospitality: 1 year (preferred) customer service: 1 year (preferred) Work Location: In person

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  • Waiter / Waitress
    Waiter / Waitress
    hace 1 mes
    £12.5–£14 por hora
    Jornada completa
    London

    We are seeking a dynamic and experienced Waiter/Waitress to join our vibrant dining team. In this role, you will be the face of our establishment, delivering exceptional service that creates memorable guest experiences. Your energetic approach and attention to detail will ensure guests feel welcomed, valued, and satisfied from the moment they walk through the door. This position offers an exciting opportunity to showcase your food industry expertise in a lively, fast-paced environment dedicated to fine dining and outstanding hospitality. Responsibilities • Greet guests warmly and assist them with seating arrangements, providing a welcoming atmosphere from the start., • Deliver food and drinks promptly while maintaining high standards of presentation and quality., • Upsell menu items and specials confidently to enhance guest satisfaction and increase sales., • Maintain thorough knowledge of menu offerings, including food preparation details, wine pairings, and dietary accommodations., • Ensure food safety and sanitation standards are consistently met through proper handling, serving, and cleaning procedures., • Manage guest relations by addressing questions or concerns professionally, fostering a positive dining experience., • Assist with bussing tables, resetting stations efficiently, and supporting kitchen staff when needed to ensure smooth operations during busy hours., • Utilize OpenTable for reservations management and coordinate with host/hostess staff to optimize seating flow., • Required 3 years experience as a Waiter/Waitress in a restaurant setting, preferably with fine dining or brunch experience., • Exceptional customer service skills with a friendly, energetic demeanor., • Ability to multitask effectively in a fast-paced environment while maintaining attention to detail., • Excellent time management skills to ensure timely service during peak hours., • Familiarity with food safety protocols, sanitation standards, and proper food handling techniques., • Previous experience with food industry tools like OpenTable for reservations management is a plus., • Basic math skills for accurate cash handling and billing procedures., • Knowledge of culinary processes or kitchen experience is advantageous but not required., • Strong communication skills and the ability to build rapport with guests and team members alike. Join our team if you’re passionate about delivering outstanding guest experiences in a lively setting! We value energetic individuals who thrive on teamwork, uphold high standards of hospitality, and are eager to grow their career in the food service industry.

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