Support Executive (Observability, Reliability, DevOps) - 6 months - Hybrid London Heathrow - Inside
il y a 24 heures
London
Support Executive (Observability, Reliability, DevOps) - 6 months - Hybrid London Heathrow - Inside IR35 We are seeking an experienced Support Executive with a strong background in observability, reliability engineering, and DevOps practices to join a leading technology-driven organisation. This role will play a key part in ensuring seamless customer experiences and service reliability across complex digital platforms through the implementation of unified monitoring, automation, and AI-driven analytics. Key Responsibilities: • Implement unified observability frameworks and dashboards across multiple digital products., • Define and manage SLIs, SLOs, alerts, and reliability metrics., • Coordinate release schedules and manage cross-team dependencies to optimise delivery., • Map and monitor end-to-end customer journeys to identify risks and performance gaps., • Support automated testing, monitoring, and deployment pipelines., • Conduct post-incident reviews, root cause analysis, and improve service resilience., • Integrate AI-driven monitoring solutions to predict and prevent incidents., • Proven DevOps or Site Reliability Engineering (SRE) experience., • Strong hands-on expertise with observability platforms such as Datadog and Splunk., • Proficiency with CI/CD, Infrastructure as Code (Terraform, CloudFormation), and automation tooling., • Strong understanding of SLIs, SLOs, incident response, and performance engineering., • Ability to translate complex technical data into actionable business insights., • Excellent communication and collaboration skills across technical and non-technical teams., • Experience with Kubernetes, Docker, or other containerised environments (desirable)., • Exposure to Agile or DevSecOps environments and reliability governance frameworks., • Duration: 6 months (with possible extension), • Day Rate: £375 per day (Inside IR35), • Location: 4 days on site in Heathrow (Non Negotiable)