Q1 Technologies, Inc.
Amazon Connect Architect
4 days ago
Glasgow
Amazon Connect Architect – Principal Level (15+ Years Experience) Location: Glasgow, Scotland, United Kingdom Reports To: Program Director Employment Type: Contract Travel: Up to 40% (workshops, cutovers, vendor engagements) Kindly share me your updated cv with below details : Name: Contact No: Email Id: Total Years of Experience Vendor Name Notice Period Willing to work in client location- 2 days onsite Email confirmation from candidate before client int/v Visa Status Day Rate/Salary Current Location Current Company Open for Permanent/Contract Current offers/Interviews in pipeline Interview availability Holidays booked Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design • Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience., • Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect., • Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions., • Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity., • Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA)., • Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK., • Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring., • Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies., • 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect., • Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations., • Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB., • Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit)., • AWS Solutions Architect – Professional and Amazon Connect specialization., • Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns., • Sector experience in healthcare/public sector or regulated industries., • Delivery of secure, compliant architecture aligned to global regulatory standards., • Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.