Senior Repairs Operations Manager
hace 5 días
London
Repairs Senior Operations Manager – West London £73,000 - £81,4000 per year 37 Hours per Week Permanent Overview of the Role Service Care Solutions are working in partnership with a leading Housing Association to recruit a Repairs Senior Operations Manager to lead the delivery of a high-quality Responsive Repairs service across their London housing stock. This is a senior leadership role with full accountability for a circa £4m budget portfolio, overseeing operational performance, contract management, complaint resolution and statutory compliance within a customer-focused Homecare function. You will play a pivotal role in embedding service excellence, driving performance improvement, strengthening contractor partnerships, and ensuring regulatory compliance across the Responsive Repairs service. Responsibilities • Full accountability for the delivery of Responsive Repairs across the London region, ensuring operational KPIs, TSMs and customer satisfaction targets are achieved and exceeded., • Management and reconciliation of a circa £4m annual budget, working closely with Finance Business Partners and senior directors., • Lead, develop and inspire a high-performing operational team, embedding a strong customer-first culture., • Oversee departmental complaint handling, acting as escalation point for complex cases and ensuring timely resolution., • Ensure compliance with all statutory and regulatory requirements including H&S legislation, Regulator of Social Housing standards and Housing Ombudsman requirements., • Drive effective contract and performance management of partnering contractors, consultants and third-party providers., • Lead the client-side management of partnering contractors, strengthening collaboration and continuous improvement., • Ensure Environmental Health Notices are managed promptly, liaising with Local Authorities where required., • Oversee out-of-hours service provision (rota participation required)., • Produce detailed performance reports for SLT and key stakeholders., • Contribute to service charge setting, maintenance contract reviews and communal repairs budget planning., • Act as a key member of the organisation’s emergency and incident response team., • Lead on strategic planning, service reviews, policy development and corporate projects., • Build and maintain strong relationships with Local Authorities, MPs, councillors, emergency services and resident panels.Requirements, • Proven experience in a senior operational leadership role within Social Housing property services or responsive repairs., • Strong commercial and operational experience managing third-party contractors in a property services environment., • Demonstrable experience managing significant budgets and delivering value for money., • Health & Safety qualification (IOSH Managing Safely or NEBOSH Construction Certificate)., • Strong working knowledge of housing compliance, regulatory frameworks and statutory obligations., • Experience using repairs management systems, workforce planning and job management software., • Strong analytical and problem-solving capability with a continuous improvement mindset., • Ability to build strong stakeholder relationships across multiple directorates and external partners., • Housing qualification (CIH Level 5 or equivalent) or willingness to work towards., • DBS check required (Basic level – funded by employer).This is an excellent opportunity for an experienced property services leader to join a forward-thinking organisation and play a key role in shaping and delivering high-quality repairs services across London. If you're looking for work but this role isn’t for you, please feel free to get in touch with what you're looking for.Contact: James Glover at Service Care Solutions on or