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Office Coordinator & Front Desk Lead - Bristol Head Office Permanent, Full-time 35 hours, Monday - Friday Hambrook, North Bristol Up to £30,000 The Role As Office Coordinator & Front Desk Lead, you will lead the day-to-day coordination of effective and professional front of house services to a high standard and support the management of all Property management (PM) functions to maintain optimum accommodation, environmental and support service standards within corporate Property Management guidelines and budgetary constraints within the Bupa Dental Vantage Park Office Avon House. Responsibilities • On site lead for reception services, galvanizing the team to deliver a high standard, professional and welcoming Front of House experience, adapting as necessary to meet varying customer needs., • Support the Senior Property Manager (SPM) setting and restructuring reception duties identifying and implementing service improvements and innovation to meet customer expectations and fill gaps in service., • Lead the effective implementation of Bupa’s UK Physical Security and Access Control procedure. Ensure the reception team are delivering essential visitor management and pass issue procedures defined in the policy consistent alongside other UK offices., • Day to day site lead for incident response and reporting, coordinating initial response to evolving incidents, communication and instruction to site staff and escalation to property management., • Support SPM overseeing of essential legislative building compliance activity, scheduling, contractor hosting and management and escalation of issues., • Act as lead fire marshal coordinating response to fire evacuations, completing fire safety audits and PEEPS (Personal emergency evacuation planning) and fire warden recruitment. This role will also involve evac chair training and ongoing training of specified staff in the use of evacuation aids., • Support the H&S team in the recruitment of sufficient first aider provision and act as an appointed first aider for the building., • Lead and coordinate proactive ‘visual maintenance’ of designated floor areas, inspecting the office environment for maintenance, cleaning, security, and H&S considerations. Raising and escalating defects to the helpdesk, service providers, property management and H&S team where appropriate., • Day to day ownership of property helpdesk management and reporting. Coordinating weekly reports, engaging with contractors and service providers to obtain progress updates and close out as per agreed SLA’s., • Support contractor management and supervision ensuring H&S processes and procedures are followed and expected professional standards are maintained. Ability to risk assess tasks and confidence to challenge unsafe behavior. What we're looking for • Proven experience in a customer service capacity – Essential., • Strong and confident communication and interpersonal skills– Essential., • Previous experience delivering reception or front of house services in a corporate environment – Desirable but not essential., • Previous experience, knowledge of facilities management or property services – Desirable but not essential., • Previous experience managing or supervising a team – Desirable but not essential., • Strong IT skills – Desirable but not essential Benefits The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here’s a snapshot: • 25 days holiday, plus the option to buy more., • Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course)., • Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families., • Access to remote GP and nurse services, physiotherapy, and mental health support., • MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products., • Early access to your earned wages through Wagestream., • Cycle to work scheme., • And many more, just ask… If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you! To find out more about working with us, find us on LinkedIn, Facebook and Instagram. Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. Bupa Dental Care is an equal opportunities employer.

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. The Role: You will be part of the Public Safety and Security unit that develops, deploys and supports advanced software applications for mission-critical control room solutions within police forces, fire services, airports, public transport, prisons and other civil security organisations. The business unit you will join primary operations from bases in Sweden, UK, US and Australia. You will be part of the UK team, reporting to the Head of Operations, Public Safety Solutions, UK. The Senior Project Manager will lead the end-to-end delivery of complex software solutions for public sector organisations, specifically within policing, emergency services, and other public safety domains. This role ensures that projects are delivered on time, within scope, and to the quality expectations required for mission-critical environments. The post-holder will work collaboratively with internal technical teams, external partners, and senior stakeholders across public safety domains, to ensure successful outcomes in line with regulatory, operational, and security requirements. Through working wider on the delivery Programme the Senior Project Manager should also be seeking out continuous improvements, improved collaboration opportunities and any Programme level Risks and Issues. Key Responsibilities: * Project manage the delivery of Saab's mission-critical IT solutions to our customers * Manage internal delivery teams and resources assigned to the project * Manage the Project delivery on time, within scope, budget and quality * Project Planning, Monitoring and Reporting * Risk, Issue and Change management * Finance management and tracking within agreed project budget(s) * Project administration * The Senior Project manager may work on multiple projects at once, stepping in to assist teams to keep projects on track for delivery * The Senior Project manager will keep up with the wider delivery programme identifying any project Risks and Issues that need escalation * The Senior Project manager will assist and provide technical management support to project teams * The Senior Project Manager will interview and hire job candidates Qualifications and Skills: * Experience of delivering IT/Software solution projects (Client, Server, SQL oriented solutions) * Experience of working in an Agile environment with iterative development * Experience in managing the full project delivery cycle of 12-24 month(s) duration ideally involving the configuration and installation of critical software solutions to the public sector. * A good understanding of the software development lifecycle * A good understanding of project finances and reporting * Competent in the use of MS Project, MS Office, Confluence and Jira. * Comfortable with management of senior stakeholder relationships and engagements * Excellent written and verbal communication * Strong Customer-facing skills * Ability to work under pressure and meet deadlines * Ability to work on multiple projects with minimal supervision * Ideally candidates should be Prince 2 certified * Senior Project Managers ideally should have awareness of Managing Successful Programmes (MSP) and process that support Project Portfolio Management (PPM) * Ideally educated to degree level or similar * Candidates must hold a UK driving licence As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

Project Description The Humanitarian and Stabilisation Operations Team (HSOT), contracted by Palladium to deliver the Humanitarian Emergency Response Operations and Stabilisation (HEROS) programme, provides operational and advisory support to the Foreign, Commonwealth & Development Office (FCDO) and UK Government partners across more than 130 countries. About The Role This role forms part of the Operations team reporting to the Deputy Director-Strategy and Operations. The post will focus on strengthening operational compliance, risk management and programme assurance while driving practical transformation and innovation across HSOT. The post-holder will lead discrete change initiatives that improve value for money (VfM), audit readiness and operational efficiency, embedding best practice. The role is a Fixed term employment post covering for maternity leave till 15th December. The post holder will be line managing Finance Manager and Senior Operations Programme Manager Key Responsibilities Programme Management & Delivery • Contribute to Head Contract management and implementation by maintaining awareness of key terms and obligations; support updates to contractual documents and amendments., • Oversee development, maintenance and improvement of HSOT operational policies and SOPs, ensuring teams understand and follow required processes., • Coordinate elements of transition and exit planning in partnership with the Senior Operations PM and Coordination Cell, ensuring obligations are communicated, compliance audited and reported., • Embed KPI refresh and dashboard improvements so operational data fairly and transparently reflects capacity, performance and impact. Financial Management & Assurance • Quality‑assure budgeting, forecasting and management reporting in collaboration with the Finance Manager and Senior Leadership, ensuring accuracy, completeness and timeliness., • Support audit readiness and implementation of audit recommendations to enhance financial controls and compliance with Palladium policies and FCDO requirements., • Promote application of budget flexibilities and VfM strategies through data‑driven analysis and scenario planning; ensure appropriate communication to client contract managers., • Oversee quarterly reviews of project budget utilization including explanations of under/overspend and projections of future risks in these areas. Human Resources • Champion learning & development by identifying skills gaps and proposing targeted training or coaching to strengthen operational and compliance capability., • Support resourcing practices against strategic priorities and operational needs; collaborate with HR on recruitment workflows and onboarding for project teams., • Act as an escalation point for issue resolution related to operational processes, working constructively with the Operations Team Leader and HR Manager. Legal & Regulatory Compliance • Embed and maintain compliance wit h GDPR legislation and ISO27001 standards through practical SOPs and routine checks., • Support VAT compliance assurance by aligning SOPs with agreed application; assist with training for managers overseeing VAT determination across the programme., • Ensure risk activities comply with UK laws, FCDO regulations and Palladium policies; maintain appropriate documentation and evidence for audit. Procurement & Subcontractor Management • Strengthen processes for head‑contract procurement of goods and services outside of SCT; uphold Palladium policies, regulatory requirements and client guidelines., • Support maintenance of subcontractor agreements and embed supplier management practices to ensure delivery of VfM and programme needs through the life of the contract., • Partner with SCT to clarify division of responsibilities that enhances operational efficiency, accountability and responsiveness. Risk & Compliance Tracking • Lead implementation and continuous improvement of HSOT risk management processes, including a practical audit schedule for key workflows., • Own internal risks tied to commercial, contractual and financial workflows with cascaded responsibilities in place; monitor mitigations and report issues early., • Develop metrics and dashboards to track compliance status, audit outcomes and corrective actions; brief HSOT leadership and client contract managers on progress. Data & Knowledge Management • Gather and curate accurate capacity, cost and performance data to inform decision‑making and support fair, transparent assessments., • Improve knowledge management practices so policies, SOPs and guidance are easy to find, current and consistently applied across teams. Collaboration & Ways of Working • Work constructively with colleagues to achieve shared goals; share knowledge, support others and contribute to a positive, inclusive team culture., • Be open to feedback and willing to adapt to meet team needs; act with integrity, reliability and respect in all interactions., • Represent Palladium positively in all professional settings; take ownership of tasks and deliver to agreed standards and deadlines. Other Duties • Contribute to HEROS contract monthly, quarterly and annual reporting on specialist portfolio areas and support results‑based reporting as requested., • Support business transition and exit planning: play a pivotal role in adapting to system upgrades and organisational changes, ensuring the workforce is aligned with future business needs., • Hybrid working: minimum attendance of three days in the office, in line with Palladium policy. Key Skills And Experience • Strong experience in multi‑stakeholder programme or operations management within international development or humanitarian contexts., • Substantial experience with FCDO‑funded programmes or UK Government contracts (highly desirable)., • Background in compliance, risk management, audit readiness and reporting; practical knowledge of budgeting, cash‑flow regulation, balance sheets and P&L monitoring., • Experience developing and implementing policies and procedures; proven ability to drive operational efficiencies through technology and process improvements., • Strong communication and interpersonal skills; proven ability to build excellent working relationships internally and externally., • Goal‑orientated with excellent critical thinking, analysis, planning and organisational aptitude; proven ability to manage varied, demanding and rapidly changing workloads., • Candidates must have the Right to work in the UK as Palladium does not sponsor for work visas. The closing date for the advert is 23 December . Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Head of Estates Operations NCC Bristol based – 5 days on site most weeks with flexibility as needed Salary: £65,659 to £85,937 per annum (experience dependent) plus 12.5% employer pension contribution and private medical insurance. Security Clearance Required: You would be required to undergo a high level of government security clearance once in role and we’ll support getting you cleared. Closing Date: 4th January 2026 – we reserve the right to close the advert early if needed. NCC is the UK’s innovation partner! We’re expanding rapidly and supporting a range of interesting new projects in the Defence, Energy, Space, Marine and Technology sectors. We’re a medium sized not for profit company, with a wonderful collaborative culture, and you would take responsibility for our established head office Estate plus other sites currently under development. This is a new position for the company due to strong natural growth. You would report into the Estates Director, taking line management responsibilities for some of the existing estates teams and deputising for them as needed. Specifically, you’ll - • Be accountable for all NCC workplaces and site infrastructure including day to day facilities operations, ensuring all sites meet agreed facilities standards/service levels and deliver a safe, secure and inspirational working environment for all., • Create and implement a clear hard & soft facilities strategy focused on excellent customer service., • Lead Hard Services, Soft Services, Workplace and Business Support Operations in-house and external teams across all NCC locations., • Drive energy efficiency, strong space utilisation, and user satisfaction., • Own emergency response and business continuity site plans., • Promote a data analytics approach to facility management adopting and encouraging digital technology., • Support cultural transformation, • Support the maintenance of Safe Work Environment, • Performance and Monitoring, • Leadership and Management, • Budget and Financials management, • Operations and Maintenance: Drive and improve maintenance standards and overall upkeep of buildings, infrastructure, and grounds., • Vendor Management: Deliver a first-class estates/facilities supply chain ensuring compliance with procurement policy and continual improvement., • Project Management: Adopt a project management approach to delivering new Estates/Facilities initiatives. We will prioritise applications with background in fields such as defence, engineering, R&D or manufacturing industries. • Full membership of RICS, IWFM or similar., • 10+ years in a similar role within and R&D and/or high-risk environment., • Willingness and ability to apply for a high level of government security clearance., • In-depth knowledge of the principles, theory and practice of Estates and Facilities Management, • Extensive and up to date knowledge on key Estates topics (CDM, Building Regulations, Contractor Control, PUWER, LOLER, Electrical Safety, Security etc) Operational planning, management, and business process skills., • In-depth knowledge of estates/facilities software systems., • Substantial experience of managing multiple sites, hard and soft services, and business services., • Substantial experience of contractor and supplier management, • Recent experience of undertaking roles in a proactive and customer focussed manner, • Proven management experience of multi-functional teams Who are the NCC? We bridge the gap between academia and industry, helping companies of all sizes to capitalise on cutting-edge innovations to deliver more. We do this at every stage of their journey and across the entire product lifecycle, from the earliest concept to end-of-life. Part of the High Value Manufacturing (HVM) Catapult and the University of Bristol, we’ve evolved from our origins as the National Centre of Excellence in composite technology. We provide a gateway to world-class expertise, advanced facilities, and industrial collaboration. A not-for-profit organisation, we leverage these assets to complement our customers’ capabilities, helping them to develop their people, grow, compete, and succeed through technology and product leadership. As well as working with industrial partners, we help create the conditions that enable UK innovators and industry to thrive. This includes providing national and local decision-makers with insight and evidence to inform strategy, policy, and investment decisions.

Draken Europe offers exciting careers that matter. We believe that mission success does not start with the mission itself. It begins with our people. The Role Draken Europe is seeking a highly motivated Operations Controller to join our dynamic team at Teesside Airport. This pivotal role ensures the safe, efficient, and compliant delivery of our flying programme and deployed operations. If you thrive in a fast-paced aviation environment and have a passion for operational excellence, we want to hear from you. Key Responsibilities Safety & Compliance • Operate in accordance with Draken Europe’s Health and Safety Management System., • Ensure all activities comply with SOPs, regulatory and legislative requirements., • Act as the initial focal point for emergency response, executing actions per the Emergency Response Plan. Operational Delivery • Coordinate daily flight operations under the guidance of the Ops Control Leadership Team., • Liaise with internal teams and external stakeholders to ensure smooth execution of the flying programme., • Monitor aircraft in-flight, respond to issues, and communicate updates., • Lead planning and coordination of detachments away from the Main Operating Base. Additional Duties • Conduct legal and compliant aircrew and aircraft rostering when required., • Maximise operational performance and revenue., • Support continuous improvement initiatives., • Participate in out-of-hours callouts (additional remuneration provided). Essential Core Skills & Experience • Previous experience in an aviation environment., • Strong understanding of civilian and military aviation regulations., • Proven ability to manage multiple resources in a dynamic setting., • Demonstrated experience in managing change., • Ability to obtain SC Clearance. Desirable • Experience in military fast-jet operations., • Higher education (A-Level or equivalent)., • Familiarity with flight planning and crew rostering software., • Exposure to both military and commercial aviation sectors. Skills & Behaviours • Highly numerate with strong analytical skills., • Self-starter with excellent interpersonal abilities., • Proficient in Microsoft Office (Word, Excel, PowerPoint)., • Effective communicator, adaptable to various audiences., • Calm under pressure, deadline-driven, and solutions-focused., • Builds credible, trusting relationships across teams and clients. Communication & Collaboration • Shares knowledge and best practices across teams., • Communicates clearly and persuasively., • Listens actively and responds constructively., • Adapts communication style to suit different stakeholders. Ready to take off with Draken Europe? Apply now and become part of a team that delivers cutting-edge aviation services with precision, safety, and professionalism. Our employee values Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all. To us, diversity means bringing your own perspective to the conversation; inclusion means having a voice - and equality means that your voice is heard. At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect. Intolerance has no place in our Company. We condemn it outright. Instead, we strive to create a culture where each person who joins our team feels they have the opportunity to succeed, to grow, and to work within an environment where they can be themselves. We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications. In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required. , Whether it is adversarial support, electronic attack or customised rotary-wing training, we offer the most accurate and advanced readiness training in the industry. Our vast, differentiated fleet, cutting edge hardware and experienced instructors are engaged to help your mission take off. Being ready is not only a matter of when. But where. We provide services in the UK, US and across the NATO countries. Making sure that our allies can manoeuvre around defeat and prepare to prevail.

We're looking for bright and motivated individuals who will bring energy, new ideas and a fresh perspective to help us become the recognised leader and transform the construction and engineering industry. Through our unique approach we are pushing the boundaries of what's possible in the service of humanity - with care, integrity and courage. Crown House Technologies Crown House Technologies - Enterprise Solutions are part of the Laing O'Rourke Construction Group. Enterprise Solutions provide the in-house expertise to design, install and commission MEP (mechanical, electrical and public health) specialist systems which includes Building Energy Management Systems (BEMS), Security Systems (Video Surveillance Systems (VSS), Access Control and Intruder Alarms), Information Communications Technology (ICT), Lighting Control (LCS), Ventilation (ductwork) and Sprinklers. You will work within the Security team under the guidance of our experienced engineers, alongside site supervisors and managers. You must have strong technical acumen with a positive interest in engineering & technology. You will also have a professional approach and a keen eye for detail, excellent communication and IT skills are also vital for the role. Key Deliverables And Accountabilities Of a Security Engineer Apprenticeship To learn to design, install and commission electronic security systems to protect people and property from risk and danger • To be able to read a specification and apply principles associated with the design to create engineering documentation, • Understand communications technology and standard industry protocols, • Understanding the requirements for the installation of electrical wiring systems, • To learn, understand and manage the production of system software, • Carry out point to point testing and commissioning, • Adhere to all company policies & procedures, particularly to health & safety Role Overview We partner with our design consultants, suppliers, and installers to take a systems approach to engineering solutions for buildings. We harness digital tools and capability to design and deliver solutions efficiently from concept to handover. This ensures greater predictability of cost, quality, programme, and safety for our clients. Through the provision of smarter engineering-led solutions – focused on whole-life value and long-term performance - our technical team ensures the full benefits of this approach are realised for our clients. Requirements A Trainee Security Engineer will provide valuable support to our technical function and project delivery teams as we achieve our business priorities and client requirements. You can expect to be involved with a range of our technical and operations activities. For example: • Design development and management, • Procurement, • Sub-contractor management, • Installation activities, • Commissioning activities, • Planning and project controls, • Knowledge sharing and industry best practice, • Assurance and compliance Throughout your career with us, you can be assured of support from our experienced teams and will work within an environment which will encourage and allow you to achieve your full potential. Location As a project-led business, the location of our work can vary depending on project needs. This role may require you to be prepared to work away from home at project sites across the UK. Apprenticeship Level and Standard Fire emergency and security systems technician (Level 3, 36 months) Entry Requirements We are looking for candidates who have obtained or are on track to obtain: • 4 GCSEs at C/4+, including Maths & English, • Minimum of 96 UCAS points or equivalent, • Eligible to work in the UK . We do not offer visa sponsorship, • Be flexible as you may be required to work away Our Application Process We are committed to providing a clear and supportive recruitment journey. Here is what you can expect when applying for one of our apprentice opportunities: • CV Submission Submit your CV for review. We will assess your application against the entry criteria for the role you are applying for., • Online Assessment You will complete a series of assessments designed to understand how you approach workplace situations, your preferred ways of working, as well as exercises to evaluate your critical thinking and numerical reasoning skills., • Video Interview At this stage, you will be invited to record responses to two questions set by our hiring team. You will have sufficient time to prepare and ensure you present yourself confidently., • Assessment Centre Our in-person assessment centres, held at a LOR office, provide an opportunity for you to demonstrate your skills through a combination of individual tasks, short interviews, and group activities. This is also a chance to experience our culture first-hand., • Outcome We aim to provide feedback and communicate the outcome of your assessment centre within two weeks. Application Deadline Applications are reviewed on a rolling basis, and we may close a role once enough candidates have applied. We encourage all applicants to apply as early as possible so you don't miss the opportunity to be considered. Accessibility and Support We are committed to ensuring our recruitment process is inclusive and accessible to all candidates. If you require any adjustments or support with your application, or at any stage of the process, please do not hesitate to contact us • The Professional Apprenticeship Programme will commence in September 2026 **

Location: UK, remote role Traveling: 75% Unlock Your Potential at Eaton: Where Diversity Drives Innovation. No matter where you come from, your aspirations matter to us. We believe in the power of different perspectives, experiences, and backgrounds to ignite innovation and drive success. We're in the business of empowering people, and that includes you. Your journey here is not just about a job; it's about a shared vision for a brighter, more sustainable future. As a Specification Sales Engineer, you will play a key role in driving Eaton’s success within Commercial and Institutional Building projects for our power distribution and emergency lighting portfolio. Your mission is to expand and maintain a strong network of specifying entities—engineering offices, consultants, and end-users—ensuring Eaton solutions are embedded early in project planning. What You’ll Do • Identify and qualify leads, plan your territory, and prospect for new opportunities., • Build strong relationships with priority specifying entities and conduct discovery to understand project needs., • Influence specifications to align with Eaton’s solutions and manage opportunities through Salesforce., • Collaborate with internal teams—Project Sales Engineers, back office, and project management—to ensure seamless execution., • Participate in industry events and networking to strengthen Eaton’s market presence., • Degree in Electrical Engineering (Bachelor/Master) or equivalent technical education. Skills • Strong communication, relationship-building, and presentation skills., • Analytical thinking, adaptability, and strategic mindset., • Proactive, resilient, and self-disciplined for remote work., • Proficiency in CRM systems, Microsoft Office Suite, and digital tools, • Flexible working hours and remote model, • Work in a company that is committed to Inclusion & Diversity and Sustainability, • Annual mentoring program, Eaton University, a reward, and recognition system, • Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.

Highways Maintenance Manager North Somerset £60,000 Overview: A senior leadership role overseeing the delivery of cyclical and reactive highways maintenance services, including winter operations, drainage, emergency response, and signage. The manager will lead operational teams and subcontractors, ensure compliance with health and safety standards, and drive service efficiency and financial performance. Key Responsibilities: Manage daily operations across highways maintenance services Lead winter and emergency response planning and delivery Ensure health & safety compliance and incident reporting Oversee subcontractor performance and supply chain relationships Monitor budgets, KPIs, and service targets Support recruitment, training, and staff development Maintain operational records, fleet, plant, and depot standards Liaise with clients and attend contract meetings Drive continuous improvement and commercial opportunities Deputise for the Operations Director as needed Essential Requirements: Degree or equivalent in a relevant field NEBOSH qualification; CSCS/SMSTS certification Proven experience in highways maintenance and winter operations Strong leadership, budget management, and client-facing skills Knowledge of Highways Act 1980, CDM, and local authority contracts Full UK driving licence Desirable: IOSH qualification Sector scheme and winter service accreditations If this role has taken your interest, or you have any questions, apply with your latest CV and I will be in touch to discuss the next steps of your application. Ross Stott @Utilise TPBN1_UKTJ

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Are you a motivated and organised leader who is passionate about providing outstanding service? Do you excel in a fast-paced environment and have a talent for encouraging teams to reach their highest potential? If so, we have the perfect opportunity for you! As a Contact Centre Team Leader in our Pension administration department, you will have a key role in delivering exceptional member service. You will guide and support a team of 10-15 people, creating a collaborative and high-performing atmosphere. Your responsibilities include ensuring casework is processed accurately and on time, upholding quality standards, and promoting ongoing improvements to boost the department’s impact on the business. How you'll make an impact • Leadership & Motivation: Lead, engage, and inspire your team to build strong relationships and deliver exceptional service., • Training & Development: Provide support and training to team members, working closely with the Principal Pensions Associate to progress their development., • Collaboration: Work closely with other teams to guarantee smooth and cooperative client service delivery., • Performance Management: Monitor staff performance, address concerns, and implement improvement plans where necessary., • Quality Assurance: Manage the completion of administration tasks, ensuring alignment with internal processes, company policies, and governing regulations., • Error & Complaint Handling: Ensure errors and complaints are managed effectively, with remedial actions implemented to prevent recurrence., • Data Protection: Safeguard member data during case processing and correspondence., • Reporting: Prepare and review member correspondence and client reports., • Support: Assist the administration team and attend new business pitches as required. About You We are seeking a dynamic and experienced leader who has a solid background in leading teams that are accountable for delivering excellent service to individuals via telephone. This doesn't necessarily need to be in the Pension industry, although experience in this area or a similar field (such as broader Financial Services, or perhaps utiliies or telecommunications) could be a bonus. You will also have: • Proven experience in managing and mentoring team members., • Strong prioritisation skills to meet deadlines and disclosure requirements., • Effective communication talents to encourage and energize your team as you develop robust connections with other departments., • Proficiency in Microsoft Office., • Integrity & Trust: Doing the right thing and taking personal responsibility., • Building Relationships & Networks: Embracing diversity and fostering strong connections., • Collaboration: Sharing, supporting, and being inclusive to achieve mutual success., • Client Excellence: Understanding and meeting the needs of clients for long-term relationships., • Planning & Results: Building plans, aligning resources, and driving performance., • Business Insight & Strategy: Analysing problems, thinking strategically, and understanding the broader industry context. At Gallagher, our focus is on delivering personalized and all-encompassing insurance services, practical risk management methods, and a thoughtful approach to organisational wellbeing. We prioritize our people’s health, financial stability, and career advancement in harmony with their objectives. If you are ready to take the next step in your career and make a meaningful impact, we would love to hear from you! Apply now and take the lead in providing outstanding service at Gallagher. #LI-TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.