215 Best de end Jobs in Wolverhampton (febrero 2026) - page 2

Sales Support Executive

hace 7 días

$28000 anual

Willenhall

About Us MTD Training is a dynamic and innovative company providing Management & Sales Programmes across the UK and globally. We have built a reputation as an award-winning training provider and have an established client base with exceptional levels of customer satisfaction. Our team consists of around 19 full-time staff, with 30 UK and 20 international associate trainers. We offer high-end, interactive, engaging, and creative training programmes, delivered face-to-face or virtually using multiple platforms such as Zoom and Teams. At MTD, we believe in ethical marketing, and our leads come to us via our fantastic marketing strategy and word of mouth/repeat business. Position Overview: The Sales Support Executive is a pivotal role responsible for strengthening MTDs revenue-generating activity by ensuring every inbound enquiry, client interaction and sales process runs with clarity, speed and accuracy. If you thrive in fast paced, SLA driven, ever changing and challenging environments and have a keen interest in sales, we want to hear from you. This role exists to: Protect and enhance conversion rates Improve speed to enquiry and client response times Free up existing sales team members to focus on high-value selling Safeguard data quality, pipeline hygiene and forecasting accuracy Provide consistent, professional support across proposals, contracts, tenders, CRM management and customer experience Role & Responsibilities: Lead & Enquiry Management Manage the shared inbox and inbound phone line as first-line support, ensuring all enquiries are acknowledged and assigned within agreed SLA timescales. Add all enquiries accurately into Salesforce with correct contact details, lead source, product type and follow-up actions. Allocate leads to the appropriate salesperson based on division, product and urgency. Ensure zero leakage of leads and monitor inbox performance daily. CRM & Pipeline Accuracy Maintain data quality in Salesforce including full account, contact and opportunity detail. Produce weekly pipeline and activity reports for the Head of Sales. Support the Head of Sales with auditing of pipelines, closed-lost analysis and documentation completeness. Create dashboard views and reports that improve forecasting accuracy. Proposal & Sales Documentation Support Format and populate branded proposals using AI tools. Produce client terms/agreements and ensure all fee, date and activity information is accurate. Support with tenders, PQQs, quotes, deck formatting, case studies, imagery, brochureware and web copy updates. Ensure all documents follow MTD branding requirements. Client Coordination & Scheduling Book client discovery calls, proposal follow-ups and demos into salesperson diaries. Liaise with trainers to confirm availability, logistics, fees and programme information. Support the scheduling of open course availability, or in-house sessions, when required by Sales or Operations teams. Customer Experience & Account Support Support account management activity by logging touchpoints, updating account notes and preparing renewal or upsell information. Assist with aftercare tasks such as accreditation set-up, learner access or feedback campaigns where needed. Sales Enablement, Reporting & Continuous Improvement Produce weekly/ monthly reports on leads, pipeline health, conversions, shared inbox performance and enquiry patterns. Identify inefficiencies and recommend process improvements (aligned to Better, More, New). Support marketing and sales collaboration activities (e.g., testimonials, case study collation, industry research). Operational Support Manage trainer CPD log collation, insurance reminders or certificates where relevant to client delivery. Support Operations/Finance with booking or billing tasks when directly linked to sales activity. Provide office cover and support when required. Skills & Experience Required: Experience in a sales support, commercial admin or customer-facing coordination role is essential Excellent written communication and attention to detail (GCSE English at C or 5 & above) High speed and accuracy of data input CRM experience (Salesforce preferred) Strong Microsoft Office skills (Word, Excel, PowerPoint, Teams) Ability to work under pressure and prioritise competing tasks Friendly, bubbly and professional phone manner Ability to build rapport and relationships with stakeholders of all levels and backgrounds Process-driven with a continuous improvement mindset Ability to work at pace, meeting tight deadlines A proactive, accountable and commercially aware attitude Adaptable with the ability to think on your feet and find solutions Package Salary: £26-29k dependent on experience and qualifications Bonus: Annual bonus of up to 10% based on company profit and performance Hours: Full time (37.5 hours) based at our HQ in Coventry office based Holidays: 22 days + Bank Holidays. An additional 2 days per year for each full year of service rising to 30 days max Socials: Paid team nights out for employees and families Progression: On-going training, development, and progression opportunities in a rapidly growing business Private Health Care: Private healthcare for yourself after 1 year of service. After 5 years of service this will cover family too. Who We Are We're MTD Training, a multi-award winning training provider. We've worked with over 9,000 different clients from all over the world. Our office culture is relaxed, fun and passionate. Safeguarding As part of MTD Trainings commitment to Safeguarding & promoting the welfare of our learners and we expect all staff, associates, and contractors to share this commitment. All new staff will be expected to complete safeguarding training and agree to a DBS check following any offer of employment (the level will be role dependant). If you wish to disclose any previous criminal history prior to interview, please do so and we will be happy to discuss this with you. References will be sought on shortlisted candidates, where possible prior to interview. A minimum of two references must be obtained, one of which should be from the current or most recent employer. MTD Training welcomes applications from all cultures, types of background and personal life choices. Equality, Diversity & Inclusion MTD Training welcomes applications from all cultures, backgrounds and personal life choices. TPBN1_UKTJ

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