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ROLE: Children's Contact Centre Deputy ManagerLOCATION: Coventry, CV4RESPONSIBLE TO: Contact Centre ManagerSalary: £29,000 per yearWorking hours: 39.5 hours per weekWorking days: Tuesday-Saturday (including bank holidays)This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.Main Objectives:The Deputy Manager supports the Centre Manager in the day-to-day management of the Family Time and Family Support services offered by the organisation, ensuring the safe, child-focused delivery of services. A key part of the role is the coordination and set-up of referrals, including meeting with parents, social workers and any other professionals involved to establish clear expectations, assess risk, and agree service arrangements.The Deputy Manager also plays a central role in reviewing cases where concerns arise, holding review meetings with parents and professionals as required, and ensuring appropriate safeguarding actions are taken. The role combines operational oversight, safeguarding support, staff supervision, and quality assurance, and provides cover for the Centre Manager when required.Key Responsibilities:GeneralProactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and prioritiesMaintain at all times strict confidentiality of information relating to any sensitive informationCommunicate information effectively using the correct channels;Ensure familiarisation and adherence with Swan Familys policies and procedures at all timesMeet obligations in respect of Health and Safety, primarily not putting self and others at risk of harmCarry out responsibilities effectively, accurately, promptly and in a well-organised wayObserve and work to the Swan Familys Core ValuesDispose of confidential paperwork appropriately using secure methodsTo uphold Swan Family's core values, including treat all with respect. Swan Family operate as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal.Principal DutiesTo assist the manager in the general running of the centre and to undertake his/her responsibilities as may be designated in their absence, including attending the Centre Managers meeting at Head OfficeTo manage the daily workload of the Supervised Contact Workers, matching workers to contacts and ensure all work is covered.To maintain and develop relationships with Local Authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met.To ensure the centre is a safe environment to work in and visit.Ensuring timely flow of information between Swan Family, its clients and workers.To conduct Safeguarding (Warner) interviews with candidates where required.To check the content of reports submitted by Supervised Contact Worker, addressing any issues identified by these reports to the relevant channels. Liaising with service staff to improve the quality of reports where required.To coordinate planning and review meetings and booking with our clients and service users, ensuring information is shared to the appropriate people, and take payments if required.To work with Swan Family departments to share information for the business needs and service delivery including data monitoring and service performance reviews.To write and deliver safeguarding training sessions for service staff as required, upon request of Family Support Services Manager.To follow Swan Family and NACCC policies and procedures for the service; including but not limited to safeguarding and child protection, confidentiality and Health and Safety.To resolve daily operational problems and queries efficiently and effectively.To promote a professional service at all times.To provide feedback and reporting to the Contact Centre Manager on a regular basis.To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required.To ensure the centre standards are maintained and the centre is always clean and tidy.To ensure that the centre is a welcoming environment and that high customer service standards are upheld by all staff.Performance MeasurementThe jobholders commitment to, and success in, their Personal Development Plan. Improvement in the quality and content of service provided.Ability to cope with periods of high workload and prioritise tasksContribution to the overall team effortAchievement of goals indicated in monthly performance reviewsAchievement of all areas of minimum performance standardsStrict ConfidentialityDue to the nature of the information the job holder will be exposed to, it is essential that they maintain the highest level of confidentiality at all times. Failure to do so may result in disciplinary action, up to and including dismissal.SupervisionThe jobholder works within the guidelines laid down by the Manager, being adaptable to the changes in the priorities dictated by the superior.Decision MakingThe jobholder is responsible for prioritising his/her daily workload whilst accounting for the priorities of the Manager.Job Types: Full-time, PermanentBenefits:- Company pensionWork Location: In personTPBN1_UKTJ

Family Court Adviser - CAFCASS Location: Coventry, Northamptonshire & Warwickshire Pay Rate: £33.50 per hour (Umbrella) Working Pattern: Hybrid - 1 day per week in the office, with the remainder working from home, visiting children and families, or attending court. Eden Brown Synergy is recruiting experienced Family Court Advisers to join CAFCASS across Coventry, Northamptonshire and Warwickshire. This is an excellent opportunity to make a real difference to the lives of children while benefiting from a flexible hybrid working arrangement. The Role As a Family Court Adviser, you will: Manage a caseload of public and private law proceedings. Complete assessments and prepare high-quality reports for the Family Court. Work directly with children and families to understand their wishes and feelings. Attend court hearings and provide professional recommendations focused on the child's best interests. Liaise with local authorities, legal professionals and partner agencies.Requirements Qualified Social Worker with a recognised Social Work qualification. Current Social Work England registration. Experience within children's social care. Strong assessment, report writing and court work experience. Full UK driving licence and access to a vehicle is desirable.Why Join Eden Brown Synergy? Dedicated Consultant - A specialist Social Work consultant supporting you throughout your contract. Access to Exclusive Roles - Opportunities with leading Local Authorities and organisations across the UK. Weekly Payroll - Reliable weekly payments. Referral Bonus - Earn up to £300 for recommending a successful candidate. Compliance Support - A dedicated compliance team to ensure a smooth onboarding process. Ongoing Career Support - Market advice, interview guidance and access to your next contract before your current one ends.What's on Offer £33.50 per hour (Umbrella). Hybrid working - just 1 day per week in the office. Flexible working between home, court and family visits. Long-term contract opportunity with one of the UK's leading children's organisations.If you're an experienced Family Court Adviser looking for your next opportunity, we'd love to hear from you. Apply today or contact Eden Brown Synergy to find out more. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

We’re on the hunt for a passionate, strategic and sharp Account Director to join the Waitrose and Battersea team. Waitrose being one of our most creative, innovative and transformative clients. This is a fantastic opportunity for a capable AD who is both commercially astute and creatively driven. You’ll be leading the charge on media planning, inspiring standout ideas and working closely with both our clients and internal teams. You’ll collaborate with specialists across the agency, manage a talented Account Manager and Executive and report into a Business Director. If you thrive in a fast-paced environment, love retail and want to create award-winning work that makes an impact, we want to hear from you. About the Role The role will be fast paced and agile, and you will be pivotal in ensuring that client deliverables maintain a high standard, and proactively look to anticipate client needs, leading and overseeing the day to day running of both accounts. Integration with the wider client and specialist teams will be fundamental to ensure all campaigns deliver to client objectives and are planned, implemented and reported upon effectively. Additionally, there will both a Planning and Strategy Director support on client responses as well as a full digital planning team to assist on that element too. About You You’ll be organised, confident and passionate about great media planning. Excellent at building client relationships and have autonomy to run activity and nurture the team You’ll build strong relationships at all levels, and we hope that you thrive in an agency which is caring, passionate, hardworking, fun and like a family (of 500!) even if only for a short time Role Requirements • This role requires a well-rounded, inspirational Account Director with media agency experience., • Direct and nurture your team in the coordination and timely delivery of campaign responses and day to day management of client requests., • You will be as comfortable servicing clients as rolling your sleeves up and leading on media briefings/responses., • Ability to digest, interpret, and respond to client briefs in a high-paced environment., • Excellent spoken and written communication skills with proven expertise in presentation storytelling to deliver impactful, persuasive proposals to clients, • You will look to challenge clients where necessary and work with them to form a trusted relationship., • You will be competent planning across all media channels – including digital., • You will also be competent on all media planning tools (such as e-Telmar) and can dissect data to tell a compelling story., • Without question your attention to detail is sound, you are a conscientious worker, who is as confident in front of clients as the wider agency., • You will have: a passion for brands; the ability to deliver great work; have fantastic interpersonal skills; and be curious and passionate about the UK media marketplace., • Have strong capabilities within use of data and tools to provide evidence-based media strategies to meet client objectives which clearly describe how each channel contributes to objectives and goals., • Develop strong relationships with specialist channel teams to ensure effective working processes and best in class work delivery., • Look to educate the client – provide innovation session with key media owners to keep client up to date with industry developments About the Agency: MG OMD was established in 1990 as a challenger media agency (Manning Gottlieb Media) that placed craft, trust and performance at the heart of media planning and buying. Since joining Omnicom network’s OMG (Omnicom Media Group) in 1998, we have continued to retain our founding ethos of providing clients with bespoke approaches, unprecedented insight, specialism, security and transparency; helping our clients to use media to unlock their competitive advantage and deliver innovative, effective and award-winning work and campaigns that create difference that matters. MG OMD is the second-largest media agency in the UK. We are the most awarded media agency in both the history of the IPA Effectiveness Awards and Thinkbox’s TV Planning Awards and have this year been named as Agency of the Year in The Media Leader UK awards, Campaign Global awards and Campaign UK awards. With over 500 employees working across some of the UK’s leading brands including the John Lewis Partnership, Virgin Media O2, British Airways, Specsavers, HM Government, LNER, Sony Pictures and Age UK; it is our people who ultimately make the award-winning difference. So, true to our ethos, we work hard at creating a spirit and atmosphere that inspires our people to be considerate, honest, and professional whilst also being stimulating, imaginative and inspirational. We want people who are great to work with, fun to be with and who genuinely care; about each other, our clients, our media partners and doing great work. In return, we provide an amazingly collaborative culture, where open communication and an unwavering commitment to diversity of thinking, diversity of background and diversity of skillsets runs through everything we do. All backed up by the highest standards of training, development and support in the industry; so much so, that we have attained IPA (Institute of Practitioners in Advertising) CPD Gold Accreditation for the 13th year running and maintained our CPD Platinum Accreditation for the 7th consecutive year, showcasing our commitment to continuous professional development. We were also featured in the Sunday Times Best Places to Work in both 2023 and 2024. Our being named is completely based on the opinions and perspectives of our employees which makes the accolade all that more special. About the Agency: MG OMD was established in 1990 as a challenger media agency (Manning Gottlieb Media) that placed craft, trust and performance at the heart of media planning and buying. Since joining Omnicom network’s OMG (Omnicom Media Group) in 1998, we have continued to retain our founding ethos of providing clients with bespoke approaches, unprecedented insight, specialism, security and transparency; helping our clients to use media to unlock their competitive advantage and deliver innovative, effective and award-winning work and campaigns that create difference that matters. MG OMD is the second-largest media agency in the UK. We are the most awarded media agency in both the history of the IPA Effectiveness Awards and Thinkbox’s TV Planning Awards and have this year been named as Agency of the Year in The Media Leader UK awards, Campaign Global awards and Campaign UK awards. With over 500 employees working across some of the UK’s leading brands including the John Lewis Partnership, Virgin Media O2, British Airways, Specsavers, HM Government, LNER, Sony Pictures and Age UK; it is our people who ultimately make the award-winning difference. So, true to our ethos, we work hard at creating a spirit and atmosphere that inspires our people to be considerate, honest, and professional whilst also being stimulating, imaginative and inspirational. We want people who are great to work with, fun to be with and who genuinely care; about each other, our clients, our media partners and doing great work. In return, we provide an amazingly collaborative culture, where open communication and an unwavering commitment to diversity of thinking, diversity of background and diversity of skillsets runs through everything we do. All backed up by the highest standards of training, development and support in the industry; so much so, that we have attained IPA (Institute of Practitioners in Advertising) CPD Gold Accreditation for the 13th year running and maintained our CPD Platinum Accreditation for the 7th consecutive year, showcasing our commitment to continuous professional development. We were also featured in the Sunday Times Best Places to Work in both 2023 and 2024. Our being named is completely based on the opinions and perspectives of our employees which makes the accolade all that more special. Flexible Working At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30. We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work. Be Your Best We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at _ to let us know how we can support you. Diversity, Equity & Inclusion at OMG At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented. We will process your personal data in accordance with our Recruitment Privacy Notice which is available on _

Liquid Personnel is recruiting experienced Family Court Advisers (FCAs) to join a dedicated service supporting children and families through family court proceedings. This is a full-time agency role offering £33.50 per hour and highly flexible home working of up to 4 days per week. As a Family Court Adviser, you will play a vital role in ensuring that the voice, welfare, and best interests of children remain at the heart of every decision made by the court. Working across both Public Law and Private Law proceedings, you will undertake complex assessments, provide expert analysis and recommendations, and work collaboratively with families, professionals, and the judiciary to achieve the best possible outcomes for children. • Pay rate of £33.50 per hour, • Highly flexible home working – up to 4 days per week, • Supportive and experienced team environment, • Meaningful and rewarding work influencing positive outcomes for children and families, • Access to ongoing professional development, • Dedicated support from an experienced recruitment consultant As a Family Court Adviser, you will: • Conduct safeguarding checks and risk assessments within family court proceedings., • Gather, analyse, and evaluate complex information relating to child welfare and protection concerns., • Prepare high-quality court reports, statements, and professional recommendations., • Represent and advocate for the child’s wishes, feelings, and best interests throughout proceedings., • Undertake direct work with children, young people, and families., • Provide expert advice to courts on safeguarding and welfare matters., • Manage a varied caseload across Public Law and Private Law proceedings., • Work effectively with local authorities, legal representatives, schools, healthcare professionals, and partner agencies., • Support the delivery of the Child Focused Court Model (CFC), ensuring children remain central throughout court proceedings., • Maintain accurate case records and effectively utilise electronic case management systems., • Apply professional judgement and evidence-based practice to support high-quality decision-making., • Contribute to positive outcomes through effective communication, analysis, and partnership working. To be successful in this role, you must have: • A recognised Social Work qualification (BA, MA, DipSW, or equivalent), • Registration with Social Work England, • A minimum of 3 years' post-qualifying experience working with children and families, • Strong experience in safeguarding, risk assessment, and child protection work, • Excellent report-writing and analytical skills, • Strong communication skills with children, families, legal professionals, and partner agencies, • Effective negotiation and conflict-resolution skills, • Excellent case management and organisational abilities, • Competent IT skills and experience using electronic case management systems, • Ability to remain professional and resilient when managing sensitive, complex, and high-conflict situations, • Previous experience within Family Court Advisory, Child Protection, Looked After Children, or Court Teams, • Experience working within Public Law and/or Private Law proceedings, • Knowledge of the Child Focused Court Model (CFC), • Understanding of current family justice legislation and court processes, • Free DBS and compliance service, • Twice-weekly payroll and Faster Pay service, helping you get paid more quickly, • Access to exclusive roles not available through other agencies, • Free access to Liquid Personnel’s exclusive social work training and CPD portal, • Dedicated consultant with extensive social work knowledge, • Access to a wide selection of social work opportunities across the UK, • Refer a Friend Bonus – Receive £500 for every social worker you refer who we successfully place*, • Find Your Own Job Bonus – Receive £250 for bringing your own position to us*, • Ongoing recruitment support throughout your placement If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement. Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. Terms and conditions apply to our bonus schemes. BH – 200813 GH – 35532