Head of customer experience jobs in Hastings - Page 2Create job alerts

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. You can work with customers to deliver excepti

Experience leading initiatives across areas such as. You will help design and deliver initiatives that strengthen engagement, DE&I, wellbeing, culture, talent and workforce capability, ensuring the organisation becomes a genuine employer of choice. You will take ownership of the.

The ideal candidate will have experience in managing KPIs, improving client experiences, and creating career paths for retail staff. A luxury retail brand in the United Kingdom seeks a professional to enhance commercial performance and business intelligence.

As a Head of Finance, you will operate as a senior finance leader and trusted advisor to executive stakeholders, providing clear, insightful analysis and constructive challenge to support high‑quality commercial decision‑making. In this role, you will lead cost management across Retail and Custo

An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. The role offers a permanent position with a salary of up to £55,000, depending on experience. Candidates should have relevant experience in leadership within student services, de

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

Checkatrade is seeking a Workplace Experience Lead to oversee our London HQ and Lakeside office, ensuring a vibrant and productive workspace for employees. The ideal candidate will have experience in office management and a proactive approach to problem-solving. Checkatrade offers competitive salary

We are looking for a Head of Experience Design to join On's newly formed AI Lab. You will be part of a small cross-functional team of senior strategic practitioners, including creative technology, engineering, product management, design and research. We offer a dynamic, challenging and sportive envi

The ideal candidate has proven leadership experience in hospitality, strong knowledge of restaurant performance and budgeting. Responsibilities include overseeing day-to-day operations, training staff, managing financial performance, and enhancing guest experiences. This position offers competitive

A leading consumer brand in Greater London seeks a Head of Design to lead a multi-disciplinary team. This hands-on leadership role aims to enhance the digital customer experience across app and web platforms. Candidates should have experience in design leadership and managing product design teams.

You’ll take ownership of a broad and diverse customer base, working closely with a team of Account Managers to redefine how accounts are segmented, managed, and grown. Proven experience in Customer Success or Account Management leadership within a SaaS or technology-led business. You’ll work wit

You will ensure customer needs are exceeded, providing fast service and managing customer accounts. Booker Group plc seeks a Branch Assistant in Peterborough to support the Customer Service Supervisor. Ideal candidates will have a passion for customer satisfaction and attention to detail.

The institution values its staff, offering professional development opportunities and a supportive teaching environment where student behavior is exemplary, allowing teachers to focus on education rather than discipline. This role involves assisting the Head Teacher with school management, leading s

Candidates should have 10-12 years of relevant experience, including significant leadership experience. Jobgether is seeking a Head of Service Design to lead the design strategy across digital platforms in the United Kingdom. This senior role involves shaping human-AI experiences, establishing desig

Excellent team management and leadership skills with experience of managing a department of at least circa 30 staff. Ensure delivery of the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, telephony and desktop infrastructures. Lead the team

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Custom

Care Concern Group is seeking a Head of Hospitality to oversee dining, cleanliness, and the overall resident experience across care homes in the UK. The position requires senior leadership experience in hospitality operations, a strong understanding of CQC standards, and exceptional communication sk

RELX is seeking a Head of Platform to lead the delivery and evolution of its internal developer platform, which is crucial for engineering transformation. The ideal candidate will have over 15 years of experience in platform or infrastructure engineering and a proven track record in driving cultural

As a Customer Experience Officer, you will deliver excellent customer service and maintain the high standards expected across our services. The London Borough of Merton’s award-winning Library & Heritage Service are seeking to recruit two permanent Customer Experience Officers for their libraries.

Our Consumer Segment Function is growing and we're looking for a Head of Customer Segment to lead one of our priority customer growth segments. Absolute passion for making a difference to our customers with experience of driving customer led transformation through an organisation. Our work style is

The Little Gym is seeking a Head of Sales & Hospitality in Durham. In this role, you will manage the inquiry-to-enrollment journey, ensuring an exceptional member experience.

Our client, an expanding firm of Chartered Accountants, seeks a new Head of Compliance. You should be a qualified Accountant with previous Compliance Experience in a similar accounting or other professional services (law etc) firm and willing to quickly pick up the detail of ICAEW regulatory require

As our Global Head of Diversity, Inclusion & Employee Experience, you’ll be part of the Diversity, Inclusion & Employee Experience team, working closely with brilliant people across the business and reporting into Chief People Officer. The Global Head of Diversity, Inclusion & Employee Experience

A leading travel technology company in Greater London is seeking a Head of Machine Learning to drive the strategy and delivery of machine learning across their Core Experience product area. You will lead multiple teams, manage a budget, and oversee the adoption of ML technologies to enhance customer

This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. The ideal candidate possesses proven experience in leading customer success or account management within a SaaS environment and has a strong commercial mindset. The package includes

Reporting to our VP of Customer Success. It is the heartbeat of customer trust, where friction is turned into advocacy and insights are unlocked that make us better at what we do. We are looking for a Head of Support to make this a reality.

Candidates for the Head of Customer Success must be/have. Experience in a customer success type function for a B2B software vendor, system integrator or consultancy. Head of Customer Success (B2B) | £80-120k + Bonus | AI-SaaS Start-Up | Hybrid (Remote work + Domestic Travel).

A leading consumer brand in the UK is looking for a Head of Product Design to lead a hands-on design function during an exciting brand evolution. The role involves overseeing a mobile-first product experience launching in 2026 and requires strong experience in consumer products and eCommerce. This p

The London Borough of Merton is seeking to recruit two permanent Customer Experience Officers for their libraries. The role involves delivering excellent customer service and interacting with a variety of customers, including children and young people, in a welcoming manner. Strong communication ski

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors (ADs) and Customer Success Managers (CSMs) in the UK healthcare team, building a strong performance culture based on accountability, collaboration, and customer centricity. As Head of Customer Success

Ideal candidates will have over 10 years of experience in product marketing, with a strong focus on strategy and analytics. Preply is seeking a Head of Product Marketing to connect brand with product innovation, driving growth across global markets. Responsibilities include shaping product positioni

A global data management firm in Greater London seeks a Global Head of Pipeline Operations and Client Experience. This role focuses on ensuring operational excellence and a seamless experience for clients across various products. The firm offers a collaborative environment, emphasizing diversity and

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. The ideal candidate should have strong leadership skills, experience in managing store profitability, and the ability to develop high-performing teams. This full-time position offers a salary of £72,252 and includes various

We’re hiring a Head of Product Experience to own the Product Experience (PX) vision across ApprovalMax — building on a strong design foundation to drive coherence across web and mobile. Product Experience Authority: Work with the Head of Design to set Product Experience standards and principles.

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

A leading producer of personalised printed products is looking for a passionate and confident Prepress software talent to manage delivery of consistent colour and quality print files to print partners all around the world. Candidates must have a minimum of 3‑5 years’ relevant work experience wit

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. The ideal candidate brings over 8 years of marketing experience, particularly in B2B SaaS, and excels in building community initiatives. You will lead

Optiml Ag is seeking a Head of Delivery & Customer Success to spearhead the implementation and customer growth of its innovative Real Estate Decision Intelligence software. Desired candidates must bring over 10 years of experience in enterprise SaaS delivery, with a strong focus on collaboration and

A leading restaurant in Greater London is seeking an experienced Head Server to lead the front-of-house team in delivering exceptional guest experiences.

At Lyrebird, we don’t just write code — we help shape the future of the human experience. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a national health system. Experience running 10+ concu

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

The ideal candidate will have at least four years of experience in a care environment and possess Level 5 Leadership and Management. Avery values a supportive culture and provides opportunities for professional growth.

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

Ideal candidates will have 5+ years of relevant experience in a B2B SaaS context, alongside robust team leadership skills. The company fosters a collaborative environment, values diversity, and offers flexible remote work options, alongside a variety of benefits to ensure employee well-being and gro

Look Ahead Care and Support in Greater London is seeking a Head of Employee Relations and Culture to lead their approach to employee relations and engagement. The role requires significant senior-level experience in managing complex employee relations cases, a strong understanding of UK employment l