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A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. You can work with customers to deliver excepti

You will help design and deliver initiatives that strengthen engagement, DE&I, wellbeing, culture, talent and workforce capability, ensuring the organisation becomes a genuine employer of choice. You will take ownership of the. Employee engagement and experience strategy.

The ideal candidate will have experience in managing KPIs, improving client experiences, and creating career paths for retail staff. A luxury retail brand in the United Kingdom seeks a professional to enhance commercial performance and business intelligence.

As a Head of Finance, you will operate as a senior finance leader and trusted advisor to executive stakeholders, providing clear, insightful analysis and constructive challenge to support high‑quality commercial decision‑making. In this role, you will lead cost management across Retail and Custo

An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. The role offers a permanent position with a salary of up to £55,000, depending on experience. Candidates should have relevant experience in leadership within student services, de

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

Checkatrade is seeking a Workplace Experience Lead to oversee our London HQ and Lakeside office, ensuring a vibrant and productive workspace for employees. The ideal candidate will have experience in office management and a proactive approach to problem-solving. Checkatrade offers competitive salary

We are looking for a Head of Experience Design to join On's newly formed AI Lab. You will be part of a small cross-functional team of senior strategic practitioners, including creative technology, engineering, product management, design and research. We offer a dynamic, challenging and sportive envi

The ideal candidate has proven leadership experience in hospitality, strong knowledge of restaurant performance and budgeting. Responsibilities include overseeing day-to-day operations, training staff, managing financial performance, and enhancing guest experiences. This position offers competitive

A leading consumer brand in Greater London seeks a Head of Design to lead a multi-disciplinary team. This hands-on leadership role aims to enhance the digital customer experience across app and web platforms. Candidates should have experience in design leadership and managing product design teams.

You’ll take ownership of a broad and diverse customer base, working closely with a team of Account Managers to redefine how accounts are segmented, managed, and grown. Proven experience in Customer Success or Account Management leadership within a SaaS or technology-led business. You’ll work wit

You will ensure customer needs are exceeded, providing fast service and managing customer accounts. Booker Group plc seeks a Branch Assistant in Peterborough to support the Customer Service Supervisor. Ideal candidates will have a passion for customer satisfaction and attention to detail.

The institution values its staff, offering professional development opportunities and a supportive teaching environment where student behavior is exemplary, allowing teachers to focus on education rather than discipline. This role involves assisting the Head Teacher with school management, leading s

Candidates should have 10-12 years of relevant experience, including significant leadership experience. Jobgether is seeking a Head of Service Design to lead the design strategy across digital platforms in the United Kingdom. This senior role involves shaping human-AI experiences, establishing desig

Excellent team management and leadership skills with experience of managing a department of at least circa 30 staff. Ensure delivery of the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, telephony and desktop infrastructures. Lead the team

A global investment data firm is looking for a Head of Pipeline Operations and Client Experience in London. You should possess senior leadership experience in data operations, with strong stakeholder management skills and a deep understanding of data workflows. The successful candidate will oversee

Care Concern Group is seeking a Head of Hospitality to oversee dining, cleanliness, and the overall resident experience across care homes in the UK. The position requires senior leadership experience in hospitality operations, a strong understanding of CQC standards, and exceptional communication sk

RELX is seeking a Head of Platform to lead the delivery and evolution of its internal developer platform, which is crucial for engineering transformation. The ideal candidate will have over 15 years of experience in platform or infrastructure engineering and a proven track record in driving cultural

As a Customer Experience Officer, you will deliver excellent customer service and maintain the high standards expected across our services. The London Borough of Merton’s award-winning Library & Heritage Service are seeking to recruit two permanent Customer Experience Officers for their libraries.

Our Consumer Segment Function is growing and we're looking for a Head of Customer Segment to lead one of our priority customer growth segments. Absolute passion for making a difference to our customers with experience of driving customer led transformation through an organisation. Our work style is

The Little Gym is seeking a Head of Sales & Hospitality in Durham. In this role, you will manage the inquiry-to-enrollment journey, ensuring an exceptional member experience.

Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors (ADs) and Customer Success Managers (CSMs) in the UK healthcare team, building a strong performance culture based on accountability, collaboration, and customer centricity. As Head of Customer Success

A leading restaurant in Greater London is seeking an experienced Head Server to lead the front-of-house team in delivering exceptional guest experiences.

A leading travel technology company in Greater London is seeking a Head of Machine Learning to drive the strategy and delivery of machine learning across their Core Experience product area. You will lead multiple teams, manage a budget, and oversee the adoption of ML technologies to enhance customer

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. The ideal candidate brings over 8 years of marketing experience, particularly in B2B SaaS, and excels in building community initiatives. You will lead

Reporting to our VP of Customer Success. It is the heartbeat of customer trust, where friction is turned into advocacy and insights are unlocked that make us better at what we do. We are looking for a Head of Support to make this a reality.

Optiml Ag is seeking a Head of Delivery & Customer Success to spearhead the implementation and customer growth of its innovative Real Estate Decision Intelligence software. Desired candidates must bring over 10 years of experience in enterprise SaaS delivery, with a strong focus on collaboration and

Candidates for the Head of Customer Success must be/have. Experience in a customer success type function for a B2B software vendor, system integrator or consultancy. Head of Customer Success (B2B) | £80-120k + Bonus | AI-SaaS Start-Up | Hybrid (Remote work + Domestic Travel).

The London Borough of Merton is seeking to recruit two permanent Customer Experience Officers for their libraries. The role involves delivering excellent customer service and interacting with a variety of customers, including children and young people, in a welcoming manner. Strong communication ski

A leading consumer brand in the UK is looking for a Head of Product Design to lead a hands-on design function during an exciting brand evolution. The role involves overseeing a mobile-first product experience launching in 2026 and requires strong experience in consumer products and eCommerce. This p

Our client, an expanding firm of Chartered Accountants, seeks a new Head of Compliance. You should be a qualified Accountant with previous Compliance Experience in a similar accounting or other professional services (law etc) firm and willing to quickly pick up the detail of ICAEW regulatory require

A leading producer of personalised printed products is looking for a passionate and confident Prepress software talent to manage delivery of consistent colour and quality print files to print partners all around the world. Candidates must have a minimum of 3‑5 years’ relevant work experience wit

Ideal candidates will have over 10 years of experience in product marketing, with a strong focus on strategy and analytics. Preply is seeking a Head of Product Marketing to connect brand with product innovation, driving growth across global markets. Responsibilities include shaping product positioni

A global data management firm in Greater London seeks a Global Head of Pipeline Operations and Client Experience. This role focuses on ensuring operational excellence and a seamless experience for clients across various products. The firm offers a collaborative environment, emphasizing diversity and

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. The ideal candidate should have strong leadership skills, experience in managing store profitability, and the ability to develop high-performing teams. This full-time position offers a salary of £72,252 and includes various

We’re hiring a Head of Product Experience to own the Product Experience (PX) vision across ApprovalMax — building on a strong design foundation to drive coherence across web and mobile. Product Experience Authority: Work with the Head of Design to set Product Experience standards and principles.

This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. The ideal candidate possesses proven experience in leading customer success or account management within a SaaS environment and has a strong commercial mindset. The package includes

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

As our Global Head of Diversity, Inclusion & Employee Experience, you’ll be part of the Diversity, Inclusion & Employee Experience team, working closely with brilliant people across the business and reporting into Chief People Officer. The Global Head of Diversity, Inclusion & Employee Experience

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a hig

Our vision is to power and empower millions of businesses with our software. Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap.

The ideal candidate will have at least four years of experience in a care environment and possess Level 5 Leadership and Management. Avery values a supportive culture and provides opportunities for professional growth.

Working closely with Product Marketing, Sales, and Customer Success, you’ll turn customer marketing into a measurable growth engine supporting activation, retention, and expansion while strengthening Dentally’s reputation and customer advocacy as we grow internationally. As Head of Customer Mark

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

Frontify in Greater London is seeking a Head of Customer Support who can lead and develop a global team while evolving the support model into a scalable system using AI and automation. The successful candidate will have over 6 years of experience in SaaS support with at least 3 years in a leadership