Head of customer experience jobs in Hastings - Page 4Create job alerts

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. You can work with customers to deliver excepti

Experience leading initiatives across areas such as. You will help design and deliver initiatives that strengthen engagement, DE&I, wellbeing, culture, talent and workforce capability, ensuring the organisation becomes a genuine employer of choice. You will take ownership of the.

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

As a Head of Finance, you will operate as a senior finance leader and trusted advisor to executive stakeholders, providing clear, insightful analysis and constructive challenge to support high‑quality commercial decision‑making. In this role, you will lead cost management across Retail and Custo

The role offers a permanent position with a salary of up to £55,000, depending on experience. An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. Candidates should have relevant experience in leadership within student services, de

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

Checkatrade is seeking a Workplace Experience Lead to oversee our London HQ and Lakeside office, ensuring a vibrant and productive workspace for employees. The ideal candidate will have experience in office management and a proactive approach to problem-solving. Checkatrade offers competitive salary

We are looking for a Head of Experience Design to join On's newly formed AI Lab. As a small team we are all required to contribute to every phase of ideation from research to development of product blueprints the digital team can build. Experience working on 0-1 products, new service models, or expe

The ideal candidate has proven leadership experience in hospitality, strong knowledge of restaurant performance and budgeting. Responsibilities include overseeing day-to-day operations, training staff, managing financial performance, and enhancing guest experiences. This position offers competitive

A leading consumer brand in Greater London seeks a Head of Design to lead a multi-disciplinary team. This hands-on leadership role aims to enhance the digital customer experience across app and web platforms. Candidates should have experience in design leadership and managing product design teams.

You’ll take ownership of a broad and diverse customer base, working closely with a team of Account Managers to redefine how accounts are segmented, managed, and grown. Proven experience in Customer Success or Account Management leadership within a SaaS or technology-led business. Established SaaS

You will ensure customer needs are exceeded, providing fast service and managing customer accounts. Booker Group plc seeks a Branch Assistant in Peterborough to support the Customer Service Supervisor. Ideal candidates will have a passion for customer satisfaction and attention to detail.

The institution values its staff, offering professional development opportunities and a supportive teaching environment where student behavior is exemplary, allowing teachers to focus on education rather than discipline. This role involves assisting the Head Teacher with school management, leading s

Candidates should have 10-12 years of relevant experience, including significant leadership experience. Jobgether is seeking a Head of Service Design to lead the design strategy across digital platforms in the United Kingdom. Benefits include a competitive salary of £85,000, fully remote working, a

Excellent team management and leadership skills with experience of managing a department of at least circa 30 staff. Ensure delivery of the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, telephony and desktop infrastructures. Lead the team

The ideal candidate brings over 5 years of product management experience, including managing teams and driving complex initiatives in payments. A leading payment solutions provider in Greater London is seeking a Lead Product Manager for Payments Experience. The position emphasizes customer-centric s

Care Concern Group is seeking a Head of Hospitality to oversee dining, cleanliness, and the overall resident experience across care homes in the UK. The position requires senior leadership experience in hospitality operations, a strong understanding of CQC standards, and exceptional communication sk

Lincolnshire Co-op is seeking a Head of Talent to redefine the employee experience for nearly 3,000 colleagues in Greater Lincolnshire. With 34 days of annual leave and a pension scheme with up to 12% employer contribution, the ideal candidate will have experience in multi-site leadership developmen

A leading media and entertainment company seeks a Head of Design to lead a multi-disciplinary design team in crafting exceptional digital customer experiences. The ideal candidate will have significant experience at an executive level, a proven design background with tools like Figma, and a passion

Harrison Scott Associates is seeking a Head of Client Services to lead a large team and define customer experience strategies. This is a unique opportunity to influence customer experience at a board level within a successful business. This high-impact role requires a proven track record in customer

The position offers a hybrid work model allowing 2 days per week in office. A leading health technology provider in the United Kingdom is seeking an experienced Lead Product Designer. In this role, you'll lead and mentor a team focused on enhancing native app experiences across iOS and Android.

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Someone who likes to think outside the box, think omni-channel, be passionate about personalised experiences across digital, love reporting and storytelling, be passionate about data driven merchandising and paid

Hyperion Partners is seeking an experienced Head of Customer Experience to lead customer strategy in Suffolk. An attractive salary ranging from £60,000 to £70,000 is offered, alongside the opportunity to shape an exceptional customer journey. This permanent full-time role involves overseeing custo

This is a fantastic opportunity for a Head of Production to work with big-name brands and some of the country’s most influential creative agencies. Experience managing a similarly sized team of operators is strongly preferred. Part of our client’s success derives from their ultimate goal…to pr

The position offers a competitive salary of £120k – £160k per annum, along with opportunities for professional development and a collaborative work environment. Digital Workforce is seeking a Head of Customer Success in UK Healthcare. This senior role focuses on managing a team of Account Direct

Warrington Housing Association is seeking a Head of Housing & Customer Service to oversee housing management and customer engagement.

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. Ensure clear expectation setting with customers, outlining what is in‑scope and out‑of‑scope per contract and pro

Fortnum and Mason is seeking a Head of Ecommerce Experience and Product to define and lead the strategy for our end to end digital customer journey. Proven experience leading ecommerce product and experience in a premium retail or DTC environment * Strong track record of delivering measurable improv

The ideal candidate will have 2-3 years of managerial experience, preferably in the hospitality sector, with extensive knowledge of cleaning techniques and safety procedures. A leading cruise line company is seeking a Housekeeping Manager to ensure high cleanliness standards and exceptional guest ex

You will own the strategy for customer onboarding, engagement, retention, and expansion, using data and insight to prioritise the highest-impact opportunities, improve customer experience, and maximise long-term customer value. At Up Learn, we are looking for a strategic, commercially minded, data-d

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. The s

Partner with People COEs, Digital Experience, Performance, Workplace Experience, and Corporate IT to embed People Experience into the flow of work. Sitting at the intersection of People COEs, Digital Employee Experience, Performance, Learning, and Corporate IT, this team provides the horizontal inte

A leading experiential events agency in London is seeking a Head of Live to lead and evolve their live and experiential function. Flexibility in working hours and a commitment to inclusivity are key components of the work environment.

Front Of House Assistant in Greater London. This full-time position involves preparing high-quality food, maintaining displays, and providing excellent customer service.

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an

Arena Racing Company is seeking a General Manager to oversee the seamless delivery of all racing and non-racing events in the Borough of Swale.

We’re looking for an experienced, pragmatic leader to take ownership of the business applications and customer platforms that sit at the heart of a modern local authority. As Head of Business Applications & Customer Platforms, you’ll lead the teams responsible for the council’s core line‑of�

Look Ahead Care and Support in Greater London is seeking a Head of Employee Relations and Culture to lead their approach to employee relations and engagement. The role requires significant senior-level experience in managing complex employee relations cases, a strong understanding of UK employment l

This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. Ideal candidates will have 5+ years of relevant experience in a B2B SaaS context, alongside robust team leadership skills. The company fosters a collaborative environment, va

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing. HEXAGON offers a supp

Yoox Group is seeking a Head of User Journey based in London. This role involves championing the site experience, optimising user engagement, and collaborating closely with content and trading teams. Candidates should possess a strong strategic mindset, a proven track record in user journey planning

Sainsbury's is seeking a Head of Value to lead the design and evolution of value frameworks and propositions, ensuring customer value aligns with commercial objectives. This role offers a dynamic opportunity in a competitive retail environment. The ideal candidate has proven experience in a complex

Working closely with Product Marketing, Sales, and Customer Success, you’ll turn customer marketing into a measurable growth engine supporting activation, retention, and expansion while strengthening Dentally’s reputation and customer advocacy as we grow internationally. As Head of Customer Mark

The Head of Brand Experience (Global) exists to ensure every customer interaction delivered from our offshore locations feels unmistakably John Lewis — trusted, premium, warm, knowledgeable and human. John Lewis customers expect reassurance not scripts, ownership not hand‑offs, empathy not just

A leading online marketplace in Greater London is seeking a Workplace Manager to oversee workplace operations and experience across their London HQ and Brooklyn office.

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. You will

The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This