Trabajos head of customer experience en Hastings - Page 5Crear alertas

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. You can work with customers to deliver excepti

You will help design and deliver initiatives that strengthen engagement, DE&I, wellbeing, culture, talent and workforce capability, ensuring the organisation becomes a genuine employer of choice. You will take ownership of the. Employee engagement and experience strategy.

MTVH is looking for a Director of Leaseholder Services to provide strategic leadership for its leasehold and shared ownership services across a portfolio of 20,000 homes. The role demands substantial experience in leasehold management, a strong understanding of governance, and the ability to drive s

Martis Search are exclusively mandated by a London based Asset Management firm to hire an experienced “Head of Operations” with strong working knowledge of Enfusion OMS. Head of Operations – Enfusion OMS experience (Asset Management). This is a broad, front-to-back middle office role within a

Head of Brand Experience (Global) to ensure every customer interaction reflects the trusted quality of John Lewis while managing offshore delivery. The ideal candidate will have 10-15+ years of experience in customer experience or premium brand environments, with strong coaching abilities and emotio

Act as the voice of the customer within the organization, providing regular insights and feedback to Product, Marketing, and Operations teams to improve the overall customer experience. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer in

A dynamic guest services company based in Wood Green, London, is seeking a Head of Guest Care to elevate the guest experience and lead a growing team. The ideal candidate will have proven leadership in guest experience, a results-oriented mindset, and the ability to optimize processes for efficiency

Customer Experience & Journey Management. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance. Customer satisfaction (CSAT, NPS).

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. Candidates must have extensive experience in cloud architecture and team leadership. The position is based in London, UK and offers opportun

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Experience leveraging a modern CS tech stack to automate customer health tracking, manage task workflows, and provide clear visibility into the cus

Proven strategic leadership experience within a customer solutions, sales, commercial or energy services environment, including accountability for P&L performance and evidence of delivering profitable growth. Senior customer engagement – Lead strategic customer engagement and major negotiations, r

You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. The role offers competitive benefits

We’re proud of the spaces we’ve created for the HubBox team, and because of that, you’ll need to be within easy reach of the office and commit to being in the office a minimum of 3 days a week. Proven experience leading and scaling Customer Success teams in a SaaS or tech‑led environment, id

A leading travel technology company is seeking a Head of Machine Learning to define and lead the strategy within its Core Experience product area. Candidates should have significant ML leadership experience, budget management skills, and a strong ability to drive operational excellence.

As Head of Customer Service, you will take full ownership of the end‑to‑end customer journey, from onboarding through to retention and contract renewal. Proven experience in customer service, customer success, or operations leadership. Trade Mastermind University Headquarters in Peterborough –

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Experience leading or building a customer support function in a B2B/enterprise SaaS company. Experience supporting customers across multiple regions and time zon

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

We’re creating meaningful careers, stronger leaders, and experiences that people actually want to be part of. This isn’t a typical “Head of Talent” role. You might already be in a ‘Head of’ role.

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

A proficient use of Microsoft Office is essential for this position. The ideal candidate should have a Bachelor’s degree and 3-5 years of relevant experience, with strong leadership and organizational skills. Responsibilities include overseeing training, developing vendor partnerships, and ensurin

Lincolnshire Co-op is seeking a Head of Talent to redefine the employee experience for nearly 3,000 colleagues in Greater Lincolnshire. With 34 days of annual leave and a pension scheme with up to 12% employer contribution, the ideal candidate will have experience in multi-site leadership developmen

Harrison Scott Associates is seeking a Head of Client Services to lead a large team and define customer experience strategies. This is a unique opportunity to influence customer experience at a board level within a successful business. This high-impact role requires a proven track record in customer

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Someone who likes to think outside the box, think omni-channel, be passionate about personalised experiences across digital, love reporting and storytelling, be passionate about data driven merchandising and paid

This is a fantastic opportunity for a Head of Production to work with big-name brands and some of the country’s most influential creative agencies. Experience managing a similarly sized team of operators is strongly preferred. Part of our client’s success derives from their ultimate goal…to pr

As Head of Business Applications & Customer Platforms, you’ll lead the teams responsible for the council’s core line‑of‑business systems, integrations, web platforms and digital channels used by residents every day. We’re looking for an experienced, pragmatic leader to take ownership of th

Hyperion Partners is seeking an experienced Head of Customer Experience to lead customer strategy in Suffolk. An attractive salary ranging from £60,000 to £70,000 is offered, alongside the opportunity to shape an exceptional customer journey. This permanent full-time role involves overseeing custo

Warrington Housing Association is seeking a Head of Housing & Customer Service to oversee housing management and customer engagement.

Digital Workforce is seeking a Head of Customer Success in UK Healthcare. This senior role focuses on managing a team of Account Directors and Customer Success Managers to drive retention and growth within the NHS customer base. The position offers a competitive salary of £120k – £160k per annum

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. Proven experience leading ecommerce product and experience in a premium retail or DTC environment * Strong track record of delivering measurable improvements in conversion, AOV

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. Optiml is revolutionizing real estate with our Real Estate Decision Intelligence (REDI) software—a new class of decis

Front Of House Assistant in Greater London. This full-time position involves preparing high-quality food, maintaining displays, and providing excellent customer service.

The ideal candidate will have 2-3 years of managerial experience, preferably in the hospitality sector, with extensive knowledge of cleaning techniques and safety procedures. A leading cruise line company is seeking a Housekeeping Manager to ensure high cleanliness standards and exceptional guest ex

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. You will own the strategy for customer onboarding, engagement, retention, and expansion, using data and insight to prioritise the highest-

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. The s

Partner with People COEs, Digital Experience, Performance, Workplace Experience, and Corporate IT to embed People Experience into the flow of work. You will lead the creation of a new People Experience function, redefining how employees experience FIS across their lifecycle—from joining and growin

A leading experiential events agency in London is seeking a Head of Live to lead and evolve their live and experiential function. Flexibility in working hours and a commitment to inclusivity are key components of the work environment.

A leading media and entertainment company seeks a Head of Design to lead a multi-disciplinary design team in crafting exceptional digital customer experiences. The ideal candidate will have significant experience at an executive level, a proven design background with tools like Figma, and a passion

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an

Arena Racing Company is seeking a General Manager to oversee the seamless delivery of all racing and non-racing events in the Borough of Swale.

The position offers a hybrid work model allowing 2 days per week in office. A leading health technology provider in the United Kingdom is seeking an experienced Lead Product Designer. In this role, you'll lead and mentor a team focused on enhancing native app experiences across iOS and Android.

Look Ahead Care and Support in Greater London is seeking a Head of Employee Relations and Culture to lead their approach to employee relations and engagement. The role requires significant senior-level experience in managing complex employee relations cases, a strong understanding of UK employment l

Ideal candidates will have 5+ years of relevant experience in a B2B SaaS context, alongside robust team leadership skills. The company fosters a collaborative environment, values diversity, and offers flexible remote work options, alongside a variety of benefits to ensure employee well-being and gro

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

RELX is seeking a Head of Platform to lead the delivery and evolution of its internal developer platform, which is crucial for engineering transformation. The ideal candidate will have over 15 years of experience in platform or infrastructure engineering and a proven track record in driving cultural

As a Customer Experience Officer, you will deliver excellent customer service and maintain the high standards expected across our services. The London Borough of Merton’s award-winning Library & Heritage Service are seeking to recruit two permanent Customer Experience Officers for their libraries.

Our Consumer Segment Function is growing and we're looking for a Head of Customer Segment to lead one of our priority customer growth segments. Absolute passion for making a difference to our customers with experience of driving customer led transformation through an organisation. This role champion