Head of customer service jobs in Oxford - Page 2Create job alerts

Reporting to the MD of this product led, £150-200m t/o business, you will lead the end to end customer and consumer experience teams across customer service, sales order processing, product training, quality, technical and logistics and supply chain. Due to product innovation the business is expect

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

Reporting to the MD of this product led, £150-200m t/o business, you will lead the end to end customer and consumer experience teams across customer service, sales order processing, product training, quality, technical and logistics and supply chain. Due to product innovation the business is expect

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Join a fast‑growing B2B SaaS platform with a loyal customer base including

Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First. We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our dive

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

This hands-on role involves managing a small team, ensuring exceptional customer service, and maintaining visual standards. Responsibilities include overseeing stock, supplier orders, and the layout of the indoor space. Competitive pay of £28,000 to £29,000 annually.

You will directly manage our Team Leads (NEMEA and SEMEA), set the operating cadence for the current CSMs, lead on hiring and expansion of the team, and orchestrate cross‑functional motions with Sales, Solutions Consulting, Partners, Professional Services and Scaled Solutions. We are seeking a Hea

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Please apply directly for Head of Customer Success through the link attached and our recruit

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

NEOM Wellbeing is looking for a Head of Marketing Activation to lead how our brand shows up across retail partners (online and offline), PR and advocacy, and in real‑life customer experiences. Lead and develop the Marketing Activation team, fostering collaboration and excellence across all custome

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high-calibre culture of unparalleled service and cutting-edge pedagogical expertise.

Johnson Controls is seeking a dynamic Head of Service Sales to lead our global Marine & Navy service business. Deep understanding of Marine market dynamics (new build, retrofit, service cycles). Head of Service Sales, Global Marine & Navy.

Design scalable, data-driven frameworks tailored to EMEA service operations. Align planning methodologies with business growth and service delivery goals. Ensure alignment between workforce supply and service demand.

Evidence of Continuing Personal and Professional Development (CPD) in relation to Housing Management Services. Chartered membership of the Chartered Institute of Housing (CIH) or working towards CIH or other relevant profession body. Work in partnership across the operational management board (OMB),

A growing healthcare technology company is seeking a Head of Customer Experience who will lead customer-facing teams and deliver exceptional service. This remote role requires a passion for customer satisfaction, excellent leadership skills, and experience in high-volume direct-to-consumer environme

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

We’re hiring a Head of Customer Experience. Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. A traditional ‘head of’ strategy role.

A leading charity organization is looking for a Head of Complex Care to oversee service delivery and manage a dedicated team. The role requires proven clinical leadership experience and a strong understanding of health and social care regulations. Offering a salary between £60,000 to £65,000 and a

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

Head of Existing Customer Analytics – Financial Services. As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer

Working closely with the Head of Digital Operations own the service/product catalogue and ensure services are clearly defined, measured, and reported. Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream. Oversee the end-to-end del

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

You will be supporting the Head of Client Service Operations in overseeing a portfolio of prime residential buildings. Our client is a leading operator of high-end residential estates, recognised for delivering exceptional service across a prestigious portfolio. Their teams are known for professiona

A leading fire and security company in Oxford is seeking a Head of Customer Experience and Service. This role involves implementing customer service strategies, enhancing technology solutions, and monitoring key performance indicators. The company promotes staff development, offers increasing annual

A leading technology recruiter is seeking a Global Head of Customer Success to lead and enhance their global customer success organization. The ideal candidate will have over 5 years of experience in a senior customer success leadership role within a SaaS context and a proven ability to develop high

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. The role involves driving retention and expansion, mentoring a high-per

We are currently looking for a Global Head of Customer Success. In this role, you will lead and scale the global Customer Success organization, focusing on maximizing retention, expansion, and customer satisfaction. Own global success metrics such as churn, expansion revenue, net retention, and cust

A leading delivery service provider in Greater London is seeking a Head of Customer to lead the customer strategy and enhance the customer experience. Ideal applicants should have proven experience in a senior customer-success role, excellent communication skills, and a strong understanding of B2B c

Effectively manage a diverse team of professionals located across the various locations within the CU, securing that the diversity of cultures and backgrounds will enrich the team and its ability to deliver sustainable success to our customers* Creates clarity (decision making, delegation, strategic

A healthcare technology company is seeking an experienced Head of Customer Success to lead their function in the UK. This role involves building a customer success strategy that drives satisfaction and retention across various segments, from SMB to Enterprise. The successful candidate will leverage

A leading financial services organization in London is seeking a strategic Director of Communications, Customer and Culture to drive impactful communications aligned with customer-centric goals. This hybrid position offers a unique opportunity to shape the bank's communication direction.

Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long‑term customer relationships. Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by

GLOBAL HEAD OF US WITHOLDING TAX FILING SERVICE - US TAX COMPLIANCE KNOWLEDGE REQUIRED. The service is designed to streamline the end-to-end process of tax form collection, validation, and filing for Qualified Intermediary (QI) and Non-Qualified Intermediary (NQI) customer firms. As such, the succes

A leading logistics company in the United Kingdom is seeking a Head of Customer to lead customer strategy and performance across their Newstrade division. The ideal candidate will be responsible for account management, building strategic relationships with key customers, and ensuring exceptional cus

As Head of Service at HC‑One you’ll value Kindness above all. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one. Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards.

Consultative Selling Skills, fluent across engagement models – techno-commercial product engagement, Managed Services engagement, Services engagement* Ericsson Networks portfolio knowledge across both Services and Products* Good financial Understanding* University degree in Business or Engineering

Head of Service Desk – Microsoft Partner (Up to £70K DOE). As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Get notified about new Head of Service Management jobs in.

Head of Quality & Service Excellence. Fix Broken Quality with Urgency: Drive immediate and sustained resolution of chronic or systemic quality defects, fostering a sense of urgency to implement robust, long-term fixes. SLA & Contractual Quality Assurance: Implement a proactive zero-defect mindset ac

We are recruiting for an experienced and strategic Head of Service to join a Devon based Local Authority to lead on their Culture and Leisure portfolio. Role: Head of Service - Leisure and Culture. Head of Service – Culture and Leisure.

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

As Head of Service Engineering & Aftersales, you will lead Design for Serviceability (DFS), in‑field technical support, warranty policy, service cost optimisation, and the infrastructure required to support customers globally. Lead the service engineering function, owning the DFS pillar of DFX and

A top-managed hosting company in Greater London is seeking a Head of Customer Success to lead its customer success strategy. This role involves overseeing customer satisfaction initiatives, driving customer retention, and managing a cross-functional team to ensure customer happiness. The ideal candi

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Deliver to a Customer Service strategy (as agreed with Senior Management), which focuses on creating a customer-centric culture. Experienc

A leading telecommunications company in the United Kingdom is seeking a Head of Networks Design to lead a high-performing team focused on driving customer success. This role involves managing the design and implementation of network solutions while ensuring compliance with industry standards. The id

A technology company is seeking a Head of Customer Experience & Contact Center Operations in London. The role requires senior leadership experience in multi-site customer service and contact center operations, focusing on service performance and workforce planning. The ideal candidate will have a st

The Head of Data and Analytics Operations will lead the operational implementation of data and analytics capabilities across the National Data and Analytics Office (NDAO). Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office — a dedicated national capab

Lead and scale a Customer Success function that helps world-class retailers unlock value from a world class ecommerce/logistics platform. Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics. A fast-growing, people-first business with a collaborative, ag