Trabajos head of customer service en HornchurchCrear alertas

Head of Service - Repairs & Maintenance Location: Dagenham (Hybrid Working) Salary: £65,000 + benefits The Opportunity We're recruiting for a Head of Service to lead a critical repairs and maintenance function within a growing and forward-thinking organisation. This is a senior leadership role where you'll take ownership of operational delivery across repairs, planned maintenance, voids, disrepair, and compliance, ensuring services are safe, efficient, and customer-focused. If you're passionate about driving operational excellence, leading high-performing teams, and improving service outcomes, this is a fantastic opportunity to make a measurable impact. Key Responsibilities Operational Leadership Lead the delivery of responsive repairs, planned maintenance, voids, disrepair and compliance services Ensure services are delivered efficiently, safely and in line with regulatory standards Monitor KPIs and drive continuous improvement across all service areas Oversee resource planning to ensure effective service deliveryPeople Leadership & Culture Lead, develop and inspire multi-disciplinary operational teams Drive a high-performance, inclusive and accountable culture Lead workforce planning including recruitment, development and succession planningStakeholder Management Build strong relationships with clients, contractors and internal teams Act as a senior point of contact for operational service delivery Ensure customer issues are resolved effectively with a focus on continuous improvementCommercial & Financial Oversight Manage operational budgets and ensure value for money and cost control Support business growth and service improvement initiativesCompliance & Risk Ensure full compliance with health & safety, statutory and regulatory requirements Manage risk and implement strong quality assurance processesAbout You We're looking for a strong operational leader with: Proven experience in repairs, maintenance, housing, or facilities management A track record of leading large operational teams in complex service environments Strong understanding of property compliance, H&S, and service delivery standards Experience managing budgets, performance, and KPIs Excellent stakeholder engagement and communication skills A continuous improvement mindset with the ability to drive change and performanceExperience within social housing, local authority or property maintenance sectors is highly desirable. What's on Offer Salary of £65,000 with excellent benefit package Hybrid working (Dagenham-based with flexibility) Opportunity to lead a high-impact, essential service Work within a collaborative, values-driven environmentApply Now If you're ready to step into a senior leadership role where you can shape service delivery, lead teams, and drive real improvement, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job title Business Development Manager Location: Hybrid – one day at head office in Berkshire home working, travel to sites in Kent, Essex & London Salary: Basic salary £45k OTE £75k Hours: Monday to Friday, 8.30am to 5.00pm Why Join? My client is a leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite our fast growth, we still care about every customer, every contract and every member of staff. They pride ourselves on our attention to detail and delivery of a thorough, reliable high-quality service. The Opportunity Reporting to the Head of Sales & Marketing, they are looking for an ambitious Business Development Manager to join their expanding sales team and drive their growth even further. Your primary focus will be to build a solid pipeline of new business, establishing strong relationships with prospective clients, assisting our continued expansion. What You’ll Be Doing • Prospecting & Business Development: Spend two days a week identifying and targeting new business opportunities, • Appointments & Leads: Book a set number of qualified appointments each week, with a focus on specific geographic areas, • Lead Management: In addition to individual prospecting efforts, the company generated a significant number of inbound leads last year (circa £2.5m per BDM) which you would need to qualify and book, • Customer Site Visits: Travel to customer locations to attend meetings, survey buildings, and provide tailored quotes for cleaning services, • Negotiation & Objection Handling: Navigate objections and negotiate pricing effectively, • Relationship Building: Build lasting business relationships, managing the sales process from lead to close, • Market Insight: Stay up to date with industry trends, competitor activities, and emerging opportunities, • Collaboration: Work closely with our operations team to ensure smooth contract transitions and successful mobilisation, • Sales Maximisation: Undertake other tasks to optimise sales revenue and achieve targets. About you They are looking for an experienced Business Development Manager (preferably in the cleaning/FM sector) who thrives on challenge and enjoys the satisfaction of closing high-value deals. You will have strong communication skills, both written and verbal, Self-drive and tenacity to pursue new opportunities and possess an ability to work well as part of a team What You’ll Need • A solid background in direct sales (experience in cleaning or similar industries is a plus), • Experience of selling a service (preferably in the cleaning/FM industry), • Proven success selling contracts valued at £1.5m+ annually (80% inbound leads), • A proven track record in prospecting and closing deals, • Experience in the education or medical sectors would be an advantage, but not essential, • A valid UK driver’s license, • The right to work in the UK and satisfactory references What they can offer you Flexibility in work hours and location (average of 1 day in the office, 4 days working from home/out in the field) Company vehicle or mileage allowance iPad, laptop and Company mobile phone Competitive salary with an attractive commission structure Up to 27 days’ annual leave (depending on length of service) NEST pension scheme Opportunities for training, professional development and career progression Quarterly employee recognition awards A friendly and inclusive working culture Regular team events and employee perks Free parking and refreshments when in the office An inclusive, equal opportunities workplace where diversity is valued and everyone is welcome Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role, we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest

We are working as the internal recruitment partner for our client, a global organisation delivering excellence in supply chain and quality solutions to the aerospace industry. We are pleased to present an exciting opportunity for a Customer Quality Engineer to join the Quality team. This role has been created as part of continued business expansion and will play a key role in strengthening customer relationships and improving the customer quality experience across the organisation. Reporting into the Group Head of Quality, you will act as the primary quality interface for key customers, focusing on understanding customer feedback, investigating quality concerns, and driving timely resolution of product and documentation-related issues. Working closely with Sales and internal stakeholders, you will help improve communication, reduce non-conformances, and enhance overall customer satisfaction. This is a customer-facing, problem-solving role that requires strong communication skills, a passion for quality, and the ability to work collaboratively within a global team environment. The successful candidate will be able to demonstrate the following: Proven experience in a quality engineering role, ideally within a customer-facing environment Strong knowledge of AS9100 / AS9120 or relevant aerospace quality standards Experience investigating non-conformances and supporting corrective and preventive actions (CAPA) Confident communicator, comfortable working with customers and internal teams globally Ability to understand technical data, drawings, and specifications Proactive, solutions-focused mindset with a genuine passion for quality Competent with Microsoft Office and quality documentation systemsIn return we are offering: A competitive salary package (dependent on skills and experience) Working hours: Monday to Thursday, 8:00 am to 4:30 pm, and Friday, 8:00 am to 12:00 pm. Hybrid working arrangement: 2 days working from home, 3 days on site 25 days' annual leave plus bank holidays (increasing with service) Enhanced pension contribution Life assurance Employee Assistance Programme Cycle to work scheme Onsite parkingInterested? Then APPLY now for immediate consideration

A building services company with over 40 years trading, are currently seeking a service coordinator/Labour Controller to work in their busy office in Hainault. Salary package: £35/40k basic salary 08.00 to 17.30 office based 28 days holiday Laptop & Mobile Phone My Client is currently seeking a Labour controller. The ideal candidate will provide comprehensive administration support to the contracts manager, ensuring customer and office enquiries are dealt with efficiently and effectively. To function as the initial contact with our clients, to accept their order for works and enter the order onto our works management system. The Labour controller will provide assistance to the daily workings of our contracts manager and team of engineers covering Planned and reactive Maintenance to a dedicated account and ensuring the Client requirements are met. Job Specification To review reactive tasks received during the working day and raise on our in-house system. Taking incoming telephone calls to assist with Client requests and Updates. To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times. Assign work to engineers on our in-house system and Client Portals Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements. When liaising with sub-contractors – it is essential to link in and involve the Contract Manager to ensure the best sub-contractor is procured. Booking works in with clients directly and following procedures Arranging/submitting permits to work at relevant sites RAMS. This includes the engineer timesheets to make sure they are accurate and reflective of the work allocated and the work completed. To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs. Recording notes on both eh client system (Planon / Concerto) as well as the job logic system. Ordering of materials and monitoring until proof of delivery are obtained. Liaison with head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered. Knowledge and Experience (Essential) The ability to plan and prioritise, resolve issues, and meet targets and deadlines. Good written and spoken communication skills. A good collaborator with the ability to demonstrate excellent customer care skills. Good IT skills excel and including experience with CAFM. The ability to work as part of the team to get works allocated, delivered and to high standards. To be open and honest with all communications within the team, with the client and the various UoP personnel and with sub-contractors involved to deliver services. To prepare, to forward plan and ensure all up to date information is handed over to everyone involved that will assist service delivery

Knowledge of the reservation system Sevenrooms and Point of Sale software Squirrel would be beneficial. Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over. Excellent sales & customer service skills.

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

Executive Head of Childcare Services. Haringey Council is seeking an experienced and dynamic Executive Head of Childcare Services to lead high‑quality early years provision across maintained nurseries within the borough. In‑depth knowledge of EYFS, Ofsted, and safeguarding frameworks.

Sigma Recruitment is seeking a dynamic leader for a key role in customer service and internal sales within an SME manufacturing environment. The ideal candidate will possess proven leadership experience in customer service, be hands-on, and understand the commercial aspects that drive performance. T

The ideal candidate will have more than five years of experience in customer success and proven leadership capabilities. NAVEX is seeking a Manager, Customer Experience to lead a hybrid team focused on SMB and Mid-Market customer engagement across EMEA and APAC. Responsibilities include overseeing c

Heart of England Co-operative Society is seeking a Customer Service Assistant in Nuneaton and Bedworth. Responsibilities include delivering customer service, maintaining product displays, and supporting store operations. This role offers a chance to build a career in retail with clear pathways to Te

In this hybrid role, you will lead a high-performing team of Business Analysts and Service Designers, driving operational excellence and commercial impact. Responsibilities include shaping service design practices, managing senior stakeholders, and delivering on customer experiences. Ideal candidate

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

Service Care Solutions Ltd is seeking a Deputy Head of Building Control (Class 3) in Greater London. This permanent role involves supporting the management of Building Control, ensuring compliance with legislation, and mentoring professionals in a dynamic local authority environment.

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. This role involves owning the global support strategy and ensuring a consistent, high-quality customer experience worldwide. The ideal candidate h

Neve Jewels Group is seeking an IT leader to drive transformational change across its tech initiatives.You will manage diverse technology teams, ensuring alignment with business strategies and fostering high performance.Responsibilities include overseeing change delivery, developing governance frame

The role involves leadership of a team, designing user experiences, and conducting research to improve services for vulnerable families. The position offers hybrid work conditions and a compelling salary of £80,000 with additional benefits. Candidates should have significant experience in UX and Se

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. We are seeking a Global Head of Customer Support to lead, harmonize, a

WinsAbove is seeking a Customer Success Manager to lead and develop a high-performing team responsible for strategic relationships. Ideal candidates should have 7-10 years in technology sales, including 3-5 years of management experience. A passion for customer success and effective communication sk

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. This position focuses on customer rete

Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment. If you’ve also worked in the following roles, we’d also like to hear from you: Fro

Reporting into senior leadership within Planning & Building Control, the successful candidate will support the strategic and operational management of the Building Control service, ensuring compliance with all relevant legislation, regulations, and professional standards. Assist in the development a

The successful candidate will drive operational excellence and customer satisfaction while coaching a team of specialists. Manager, Customer Experience to lead a hybrid team in Hammersmith, London. The role focuses on improving customer relationships for SMB and Mid-Market clients across EMEA and AP

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

You will have ownership of the ServiceNow environment, mentoring a team, and implementing cross-functional ITSM solutions. Berenberg is seeking a Team Lead for IT Service Management, focusing on the ServiceNow platform in London. Strong leadership and ServiceNow expertise are essential.

This role involves leading a team of Learning Designers and managing the development of high-quality training content across various formats. Money & Pensions Service in Bedford is looking for a Learning Design Manager to build a specialist Learning Design function that will deliver impactful traini

This role involves mentorship of a Customer Success team, driving adoption of Benchling's solutions, and managing key customer relationships. The ideal candidate will have 5+ years of Customer Success experience, a degree in Life Sciences, and proven leadership in a SaaS environment. Benchling in Gr

Delivering excellent customer service while maintaining professionalism and empathy in sensitive conversations. We are a well-established and growing organisation operating within a service-led environment, supporting customers across a range of operational and infrastructure solutions. Strong IT sk

Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Providing customer service for clients calling into the office. At least one year in a customer service role, ideally withi

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. You'll directly coach and develop a team of 5‑8 CSMs while maintaining strategic over

The company promotes a culture of diversity and inclusion and offers various employee benefits, including birthday holidays and team events. The role involves delivering various glass types to customers, inspecting vehicle supplies, and resolving client complaints on site.

Service Care Solutions is seeking an experienced Executive Head of Childcare Services to lead high-quality early years provision across maintained nurseries in Haringey Council. You will oversee delivery of the EYFS curriculum, manage budgets, and ensure compliance with safeguarding standards. This

Looking to start or grow your retail career? We’re recruiting Customer Service Assistants to join our food store team. As an independent Co‑Operative, we put people at the heart of everything we do – from our customers and members to our colleagues. As a Customer Service Assistant, you’ll pl

Are you highly organised, customer-obsessed, and thrive in a fast-moving environment? House of Decant is looking for an Operations & Customer Service Coordinator to join the team. Operations & Customer Service Coordinator – House of Decant £30,000+. You’ll own the day-to-day operational executi

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. The position involves cross-functional

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You deeply understand the high‑stakes expectations of B2B and enterprise customers, including those in regulated sectors. Implementation of automated systems a

You will coordinate with offshore vendors and internal teams to ensure service quality. The role offers hybrid working, requiring at least three days in the office each week. The ideal candidate should have experience in insurance applications, ServiceNow, and Azure DevOps.

Are you ready to elevate decision‑making in a global operation? As our Head of Data & Analytics for Customer Services (CS), you will lead, deliver, and care for a talented team, driving excellence across 14 European countries, Canada, and Israel. Deliver proactive assessments of customer service r

SEPHORA in Dartford is seeking a Customer Experience and Operations Manager to oversee in-store experiences and operational efficiency. The successful candidate will lead a high-performing team, drive customer engagement, and manage stock and daily operations. The role offers competitive pay, benefi

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

The Assistant Head of Service for Safeguarding, Quality Assurance and Workforce Development will play a key role in supporting Barnet’s delivery of the Children’s Wellbeing & Schools Act, providing leadership of the development, implementation and effectiveness of the Barnet Multi‑Agency Safet

You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. Our people

Offering a competitive salary of £50,000 to £60,000 per annum, this permanent position provides stability and the opportunity for career growth within a collaborative environment. Responsibilities include end-to-end leadership of operations, team development, and KPI performance management. Michae

Service Care Solutions is seeking a Deputy Head (Education / Early Years Focus) to support leadership in education and early years settings. Candidates should have experience in leadership roles within education and a strong understanding of safeguarding and Ofsted compliance.

Why apply for this Head of Customer Proposition & Experience role? You’ll enjoy a rewarding package designed to recognise your impact: Salary up to £60,000 Employee rewards and benefits with Perkbox Holiday discounts of up to 50% off Free use of swimming pools and on-site facilities * Dis

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

Key responsibilities Lead end‑to‑end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication * Drive root cause analysis and continuous improvem

Contributing to the work of a multi-professional team ensuring that an efficient, effective and comprehensive palliative care service is provided by the Hospice. In accordance with Hospice policies and procedures, and as delegated by the manager, assist with receiving donated goods, stock sorting, p

A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. This is a pivotal role, within on