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Head of Operations - Lakeside Shopping Centre Drive Standards at One of the UK’s Premier Retail & Leisure Destinations Lakeside Shopping Centre is one of the UK’s most recognised retail and leisure destinations, welcoming millions of visitors each year and home to an exceptional mix of retail, dining and entertainment brands. Now, we are seeking a dynamic and hands-on Head of Operations to play a key leadership role in shaping the day-to-day performance of the destination. This is a high-impact opportunity for an energetic operator who thrives on pace, people leadership and delivering consistently high standards in a busy, customer-facing environment. About the Role As Head of Operations, you will be a senior on-site leader responsible for the overall operational experience across the destination. Working closely with the Centre Director and wider leadership team, you will lead operational teams, elevate service delivery, improve accountability and ensure the centre consistently looks and performs at its best. You will oversee areas including security, cleaning, duty management, customer environment, operational readiness, stakeholder relationships and peak trading delivery. This is a highly visible, fast-paced and suited to someone who enjoys being present, leading teams and driving action - not for someone who is happy behind a desk! We’re Looking for Someone Who: • Has proven leadership experience across large-scale, customer-facing operations, • Brings strong operational oversight rather than purely technical or facilities management expertise, • Understands how to lead teams, raise standards and create accountability, • Has pace, energy and the confidence to make decisions quickly, • Is passionate about customer experience and presentation standards, • Communicates confidently with retailers, partners and stakeholders, • Ideally comes from a retail, shopping centre, hospitality or similar high-footfall environment Why Join Lakeside Shopping Centre? • Opportunity to join one of the UK’s best-known retail destinations, • Senior leadership role with genuine visibility and influence, • Chance to make an immediate impact on a flagship asset, • Join during a period of continued momentum and investment, • Excellent long-term career platform within a leading business Sound Interesting? If you have the leadership presence, commercial mindset and operational drive to help shape the future of Lakeside Shopping Centre, we’d love to hear from you. Apply now or email to learn more.

Salary \n \n Between about £34,445 and £37,568 per annum with overtime available (previous PCV driving experience taken into account) \n \n \n We are looking for qualified bus drivers / PCV licence holders to join our Rainham Garage team. Come and join our front line heroes working for a sustainable, diverse and community focused employer who puts its people at the heart of its business. \n \n Our Stagecoach heroes continue to keep London’s people moving and the safety and support of our people is paramount and at the heart of our business. \n \n Our vision is to help people lead more sustainable lives, harnessing new and greener technology, whilst protecting our people and customers. The health and wellbeing of our diverse people is a priority as we support people to be themselves at work and supporting our local communities with our charitable partnerships. \n \n So come our join our Rainham garage heroes. \n\n • Typical annualised earnings of between about £34,445 and £37,568, based on experience, with overtime available (we will give you our current open rate based on all your previous PCV driving experience, subject to conditions)\n\n \n\n • Working different shifts with different days off each week\n\n \n You’ll be one of our great team of bus drivers who transport our fantastic customers safely and comfortably every day to healthcare and employment, to shopping and leisure, and to friends and family. \n \n Aside from the satisfaction of being a key worker in your community, there’s loads of reasons for you to join the Stagecoach London team… \n\n • Great benefits including a generous company pension scheme, 20 days holiday, free financial education and affordable loans, and finally a range of money-saving opportunities including discounts on holidays and retail, cinema outings, dental insurance, vehicle breakdown cover and hotels and attractions\n\n \n\n • Free travel for you and a household member on TfL bus and rail services (this is a non-contractual benefit) and outside London there is free travel for you and a companion on Stagecoach buses.\n\n \n\n • Guaranteed 41 minimum hours with overtime for those who want to increase their earnings\n\n \n\n • Plenty of job security from being a key worker at the heart of our communities, where we always need great people behind the wheel\n\n \n\n • UK-wide opportunities whereby if you’re moving out of choice or circumstance, as we run bus companies across the UK, you can transfer to a new location\n\n \n\n • Supportive and high quality training from some of the best (and nicest!) driver trainers in the industry – we’ll teach you everything you need to know about our routes, our vehicles, how to offer the best customer service and more.\n\n \n\n • Career development including our Trade Up scheme for drivers who want to move into engineering, promotion opportunities to Driver Mentor, Regulator/Controller and Driving Instructor, and routes into management and leadership for those who want that\n\n \n\n • Secondment opportunities to work elsewhere in the business – either on big events like Silverstone and Cheltenham Festival, or into our Stagecoach wide head office support functions\n\n \n\n • An employee assistance programme to support health and wellbeing through a confidential service available 24 hours a day which provides specialist guidance and assistance on a range of personal and work-related issues, from dealing with stress and anxiety to managing financial, marital or legal issues.\n\n \n\n • A great working environment with loads of opportunity to make new friends from a bunch of great workmates, managers who work hard to create great places to work, and employee networks building inclusive environments for women, veterans, carers, multicultural and LGBTQ+ colleagues. We are proud to advocate and partner with our corporate charity, as well as a number of community engagement projects – in addition to proudly promoting an array of health, wellbeing and family initiatives.\n\n \n The recruitment process is simple – you apply online, we’ll get you in for an interview, and that’s it! \n \n It doesn’t matter if you’re working in customer service, the care industry, retail, hospitality or in a warehouse or factory, the only things we need are… \n\n • You need to hold a PCV driving licence (category D) with no more than 6 penalty points (unless you have held the licence for under two years)\n, • You need to want to deliver great customer service\n, • You need to have a patient, safe and courteous approach to driving\n\n \n So if that’s you, and you like what we’re offering, then apply above! \n Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age. \n \n Location: \n \n Stagecoach Rainham Garage Units 2,3 and 4, Albright Industrial Estate, Ferry Lane Rainham RM13 9BU

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person’ who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You’re excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks. And this is us! Anglian Home Improvements, the UK’s leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for over 50 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives. What you’ll be doing You’ll be quickly trainedup to know the products inside out; you’ll be proud of them, and confident in selling them to customers using your existing and growing sales abilities. Your role will involve: Following up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework Giving persuasive business development pitches to convert quotes to sales Educating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate Working with customers to meet their unique requirements and get the job right first time, every time. What we’re looking for You’ll need to be self-motivated and confident communicating with a variety of customers at a senior level. You’ll be: Proactive and results-driven Flexible towards varied workloads and working hours Able to provide a consistently high level of customer service Ideally experienced within Home Improvements (or similar!) A driver with a full UK driving licence and your own car What we can offer you This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you’ll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package. You’ll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission! If you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Job title Business Development Manager Location: Hybrid – one day at head office in Berkshire home working, travel to sites in Kent, Essex & London Salary: Basic salary £45k OTE £75k Hours: Monday to Friday, 8.30am to 5.00pm Why Join? My client is a leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite our fast growth, we still care about every customer, every contract and every member of staff. They pride ourselves on our attention to detail and delivery of a thorough, reliable high-quality service. The Opportunity Reporting to the Head of Sales & Marketing, they are looking for an ambitious Business Development Manager to join their expanding sales team and drive their growth even further. Your primary focus will be to build a solid pipeline of new business, establishing strong relationships with prospective clients, assisting our continued expansion. What You’ll Be Doing • Prospecting & Business Development: Spend two days a week identifying and targeting new business opportunities, • Appointments & Leads: Book a set number of qualified appointments each week, with a focus on specific geographic areas, • Lead Management: In addition to individual prospecting efforts, the company generated a significant number of inbound leads last year (circa £2.5m per BDM) which you would need to qualify and book, • Customer Site Visits: Travel to customer locations to attend meetings, survey buildings, and provide tailored quotes for cleaning services, • Negotiation & Objection Handling: Navigate objections and negotiate pricing effectively, • Relationship Building: Build lasting business relationships, managing the sales process from lead to close, • Market Insight: Stay up to date with industry trends, competitor activities, and emerging opportunities, • Collaboration: Work closely with our operations team to ensure smooth contract transitions and successful mobilisation, • Sales Maximisation: Undertake other tasks to optimise sales revenue and achieve targets. About you They are looking for an experienced Business Development Manager (preferably in the cleaning/FM sector) who thrives on challenge and enjoys the satisfaction of closing high-value deals. You will have strong communication skills, both written and verbal, Self-drive and tenacity to pursue new opportunities and possess an ability to work well as part of a team What You’ll Need • A solid background in direct sales (experience in cleaning or similar industries is a plus), • Experience of selling a service (preferably in the cleaning/FM industry), • Proven success selling contracts valued at £1.5m+ annually (80% inbound leads), • A proven track record in prospecting and closing deals, • Experience in the education or medical sectors would be an advantage, but not essential, • A valid UK driver’s license, • The right to work in the UK and satisfactory references What they can offer you Flexibility in work hours and location (average of 1 day in the office, 4 days working from home/out in the field) Company vehicle or mileage allowance iPad, laptop and Company mobile phone Competitive salary with an attractive commission structure Up to 27 days’ annual leave (depending on length of service) NEST pension scheme Opportunities for training, professional development and career progression Quarterly employee recognition awards A friendly and inclusive working culture Regular team events and employee perks Free parking and refreshments when in the office An inclusive, equal opportunities workplace where diversity is valued and everyone is welcome Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role, we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest

DRPS provides the Ministry of Defence and commercial customers with specialist technical and advisory services covering all aspects of ionising and non‑ionising radiation protection. AWE is recruiting for a Head of Approved Dosimetry Services within the Defence Radiation Protection Services (DRPS)

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

DRPS provides the Ministry of Defence and commercial customers with specialist technical and advisory services covering all aspects of ionising and non‑ionising radiation protection. AWE is recruiting for a Head of Approved Dosimetry Services within the Defence Radiation Protection Services (DRPS)

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

Head of Finance – Shropshire Fire & Rescue Service. Shropshire Fire and Rescue Service is seeking an experienced, forward‑thinking, and strategically minded Head of Finance to lead our Finance, Pensions and Procurement functions. The post is located at Service Headquarters, Shrewsbury, providing

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here.

The University is looking for a Head of Service in Artificial Intelligence (AI) to spearhead building a coherent strategic cross-institutional approach. This will include policy development, ethical, technical and operational guiderails for identification, adoption and integration of AI technologies

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. Implementation of automat

Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team. Your friendly presence will be essential in providing exceptional customer service and contribut

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

You will work closely with the Head of External Affairs and senior leadership to shape communication and engagement strategies that support DBT’s growth mission, lead high-impact campaigns, and foster a culture of innovation and continuous improvement. Our communication outcomes contribute to the

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the w

We are seeking an experienced and strategic leader to take on the role of Head of Service for our Community Learning Disability Team (CLDT). Head of Service – Community Learning Disability Team (CLDT). You will lead the strategic development and operational delivery of the service, working in part

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

Develop and promote a culture of continuous improvement and continuous professional development to ensure delivery of a quality service to our customers. The Head of Economic and Social Analysis is an analytical professional, within the Policy Directorate, who is responsible for taking ownership ana

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. Strong understanding of regulatory customer performance requirements across Gas, Water and Electricity sectors, including how regulatory measures influence contract d

A leading independent lift services provider is seeking a Head of Service Operations to oversee its Dartford operations. This high-impact role involves full P&L management and is essential for ensuring operational excellence, customer satisfaction, and team development. The position offers a competi

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consistently high standards of operational services and exceptional user experience across Service Desk, Infrastructure and Platform and Visitor Technology Ser

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Deep knowledge of fundraising regulations, GDPR and best practice, and a good understanding of setting up a lottery programme an

Reporting into the Director of Tenant Services, you will lead the organisation’s approach to service charges, rent application, and income collection across a large and diverse housing portfolio of over 7,000 homes. An exciting opportunity has arisen with a forward-thinking and values-driven housi

Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Self-service platforms and knowledge bases. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance.

ResponsibilitiesOperational Leadership & Delivery Lead the safe delivery of lift maintenance and repair services across the region Ensure service delivery meets contractual commitments and customer expectations Drive operati

As the Head of Service for Safeguarding and Quality Assurance you will have lead responsibility for our workforce development and improvement agenda, quality assurance framework, and leading our independent chairs to effectively support practice and ensure the best outcomes for children and young pe

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions.

As Head of Service for the Hub, you will provide strong clinical leadership, delivering targeted therapeutic support for complex cases while overseeing referrals and therapeutic pathways within the Hub. Therapeutic Hub Head of Service. This role sits at the front line of responding to the growing me

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

As a Head of Service in Housing, you’ll be responsible for one of the core operational areas of service, working collaboratively with colleagues and partner organisations to ensure the housing needs of the people are met, through effective strategic management. Although this is an advert for a gen

You will lead a borough-wide system that includes Early Years provision, Family Hubs, parenting services, youth interventions, targeted support programmes and our local offers such as Duke of Edinburgh and holiday programmes. Barnet Council embraces all forms of flexible working (including part‑ti

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. The position offers a hybrid working model and comprehensive benefits including private healthcare and EMI options. This role offers the chance to influence c

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a hig

Enfield Council is seeking a Head of Business Applications & Customer Platforms to lead the core systems that serve residents daily. A blend of remote and office-based working is offered along with excellent benefits like a pension scheme and annual leave. This role involves operational leadership o

Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information. Serve as a good team player, working with a diverse range of customers and volunteers, delivering day‑to‑day library service, and acting as an ambassador for excel

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compli

You will take full ownership of operational delivery, ensuring safe, reliable and high–quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations (Service & Repairs). Head of Service Operations - Lift Servicing & Maintenance (London/