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The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

This is a founding Head of Design role with full ownership of how the brand and digital experience are defined as the business grows. As the company continues to scale, they are now looking to appoint a Head of Design to define and lead their design vision. My client is a fast-growing platform opera

A local primary school is seeking a dynamic and proactive Assistant Head of Year.

A dynamic startup in London is seeking a Head of Customer Success to build the function from the ground up. The ideal candidate has over 5 years in Customer Success, with substantial leadership experience in a B2B SaaS context, and a strong technical background to drive technology adoption amongst u

Reporting to the CRO, you will own the global Customer Success strategy across retention, expansion, and customer value. This is a rare opportunity to build a modern Customer Success function from the ground up, with AI and automation at the core of how the organisation operates. They are now hiring

As Head of Engineering, Customer Experience, you’ll operate at a Senior Leader level, owning a critical pillar of our customer-facing technology and playing a key role in shaping how engineering enables our commercial and brand ambitions. You will be responsible for the delivery and ongoing evolut

A leading retail organization in the UK is seeking a Head of Customer & Strategy Insight. This role will lead the understanding of customers and markets while transforming insights into actionable strategies. The successful candidate will focus on customer-centric decision-making across various depa

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

A leading educational technology provider in the UK is seeking a Head of Customer Success to lead strategic customer engagement for their assessment platforms. This role involves overseeing client relationships, ensuring successful implementation and driving measurable outcomes. The position offers

A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships. Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets.

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

A premium eCommerce brand is seeking a Head of CRM & Customer Economics to lead email and loyalty strategies. The ideal candidate will possess extensive experience with Klaviyo, Shopify, and customer data management, focusing on AI-driven customer lifecycle enhancements. Responsibilities include dev

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. You combine emotional intelligence with commercial judgement and take real o

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. This hybrid role includes equity participation, Bupa Health Insurance, a £1,500 training

We’re looking for a Head of Customer Support Operations to own and scale how Customer Support runs at Bolt globally. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Once stabilised, you’ll take operatio

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio

As a key member of our customer-facing team, youll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success. Head of Client Success, Europe. Head of Client Success, Europe.

A reputable beauty company is seeking a Head of Customer Experience to lead the development of the UK customer journey. This pivotal role ensures a consistent brand experience across all channels, aligning customer insights with the brand’s heritage. The position offers a competitive salary along

A leading houseware brand in Greater London is seeking a Head of Customer Supply Chain – EU to lead and optimise their end-to-end supply chain. The position offers competitive salary, bonuses, hybrid working arrangements, and various employee benefits. The ideal candidate will have over 8 years of

The ideal candidate will have a deep understanding of customer-centric marketing in complex, multi-site environments, be hands-on, and possess strong attention to detail. A growing leisure group is seeking a Head of Marketing Operations to lead marketing activities across various sites. This is an i

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). Provide a holistic view of delivery planning and progress across the department, ensuring strong alignment between business priorities and digital delivery capabilities, with a clear understanding of roadmaps, technical

A prestigious arts university in London is seeking a Head of Student Success to lead the student support strategy for UAL Online degrees. This position offers a chance to drive continuous improvement while contributing to business growth.

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. The position offers a competitive salary, comprehensive benefits, and a collaborative culture focused on success. A leadin

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. This role offers significant influence across regional execution and global direction, with accountability for performan

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

DEIN NEUES UMFELD**Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu Weidezelten und industriellen Lagerhallen. Wir pflegen eine offene Kultur, lernen von- und miteinander und bieten zahlreich

The Head of Customer Experience leads the development and delivery of the UK customer journey, ensuring a consistent and distinctive brand experience across retail, digital, wholesale and partner channels. The role aligns customer experience with the heritage and DNA of the brand ensuring these are

A leading bank in the UK is seeking a dynamic Head of Product & Journey Development to lead product and customer journey innovation. This pivotal role involves overseeing the end-to-end development of market-leading products and ensuring alignment with customer needs and regulatory compliance. The s

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

This position offers competitive compensation, growth opportunities, and the chance to make a tangible impact in a thriving organization. A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience i

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. What we do helps learners at all stages of their lives, from

This role champions the customer, combining deep insight into customer needs and behaviours with strong commercial accountability to drive retention, sustainable growth and improved customer experience. Our work style is hybrid, which involves spending at least two days per week, or 40% of our time,

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). In this role, you will work closely with the Director of Customer & Commercial Delivery to strengthen delivery capability across the department. Provide a holistic view of delivery planning and progress across the depar

Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support. Berichtet an: Chief Executive Officer.

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

I have been part of Zen’s phenomenal growth since we launched in 2017, and I am looking for a Head of Customer Operations to help build and scale our customer support function. Head of Customer Operations (UK). You will define the KPIs that matter, and own the unit economics of turning customer su

Head of Engineering Online Customer Experience (39515). The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads, and building a culture of engineering excellence. Your application for Head of Engineering Online Customer Experience.

A leading UK housebuilder is seeking a Head of Customer Care in Redhill to lead their Customer Care team. This role focuses on delivering exceptional after-sales service, enhancing customer satisfaction, and managing complaints. Ideal candidates will have experience in customer service within the co

A leading AI platform company in Greater London is seeking a Head of Customer Success for EMEA to lead the team and drive customer engagement and value realization. Ideal candidates will have a proven track record in B2B SaaS customer success, strong operational rigor, and excellent communication sk

As Head of Customer Success at Pexapark, you will lead and evolve our customer success function, ensuring clients derive maximum value from our portfolio of market data, insights, and analytics solutions. A fun scale-up culture made up of an internationally diverse team of renewable energy experts a

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. You will directly manag

You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial technology company in the UK is seeking a Customer Success Director. The ideal candidate will have at least 5 years of manage