Head of customer success jobs in Carlisle - Page 3Create job alerts

Key Responsibilities for the Head of Customer Operations: Oversee and coordinate the daily activity of customer support and service teams, ensuring smooth and efficient operations. Our client, a respected business within the renewable energy industry, is seeking a Head of Customer Operations to lea

Head of Customer Operations Heat Utilties Energy Heat Network Rockcliffe, Cumbria £50,000 + £60,000 + Bonus + Benefits + Training + Progression Are you an experienced leader within utilities or regulated customer operations looking for a role where you can shape and scale a retail f

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. This is a key leadership role, reporting to the CEO, with responsibility for building a high-performing customer

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Are you a Customer Success professional with leadership experience looking for your next challenge?.

Job Description:Head of Customer AccountsCompany:Trade MastermindLocation:Orton Southgate, PeterboroughJob Type:Full-time | PermanentWork Location:In PersonAbout Trade MastermindTrade Mastermind is the UKs leading business education and coaching organisation for the construction and trade industry.

Primary ResponsibilitiesDemonstrates role model customer behavioursActs as an inspirational role model across the group in the delivery of great customer serviceDevelops strong working partnerships with colleagues in Customer Service and across functions to support the delivery of best-in-class cust

Reporting to the Global Head of Business, you will lead and scale Partner Success at Polygon Labs, owning relationships with some of the most strategic customers in the ecosystem. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an

A leading housing service provider is looking for a Head of Customer Experience to lead their Homes business. The role requires a proven leader with deep housing knowledge and experience building functions from the ground up, ensuring excellence in customer service. You will develop and direct custo

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. As Fractional VP of Customer Success, you will partner closely with the CEO and leadership team to bring clarity, structure, and pace to this evolu

This role offers a dynamic environment focused on delivering exceptional brand experiences and measurable commercial success. You will be responsible for the overall customer journey, enhancing eCommerce performance, and leading campaigns while balancing brand growth with revenue.

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Deep understanding of customer service

Head of Customer Operations (London, Hybrid) - £650pd - inside IR35. Strong knowledge of financial crime operations and credit operations. You will be responsible for establishing the full customer operations capability for a fast growing fintech business.

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. You deeply understand the

A leading financial services company based in London seeks a Senior Director of Global Customer Success. This position offers a salary range between $115,236 to $230,065, along with annual incentives and benefits.

An innovative employee experience company in London is seeking a Head of Support to lead a global support function, enhancing customer success for their SaaS platform. This exciting role offers a competitive salary and numerous benefits including healthcare, stock options, and generous leave policie

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their custome

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency. A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations.

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Own Customer Success KPIs including re

A leading analytics company in Greater London is seeking a Customer Success leader for the Brand Strategic Analytics & Insight Practice Area across Western Europe. This position offers a flexible work environment and opportunities for leadership in a transformative space.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or tr

Responsibilities include establishing senior relationships, developing customer-centric initiatives, and coaching CX teams. A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experienc

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

History of successful deployments recognised as reference accounts. Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK. This role owns customer delivery across the entire UK.

In this Strategic Leadership Role, you will be responsible for Customer Success for the Brand Strategic Analytics & Insight Practice Area across WE reporting into the SA&I Customer Success regional leader. Head of Customer Success for Western Europe - Brand Division. Support the Regional Customer Su

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. The successful candidate will manage research projects, analyze data, and provide actionable recommendations to senior leaders. This position offers a hybrid working model

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. This role, reporting directly to the Founder/CEO, includes managing and mentoring a client success team while ensuring efficient delivery to all clients. The ideal candidate will

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally. We are looking for a strategic leader to take Customer Success to the next level.

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

The Head of Customer Success will lead the Customer Success team, define best‑practice customer lifecycle management, and work cross‑functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their cus

Responsibilities include partnering with sales leadership, enhancing customer relationships, and ensuring long-term success through renewals and innovative solutions. A leading subscription-based software firm in the United Kingdom seeks a Manager for Customer Solution Engineering in Northern Europe

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

Lead, mentor, and grow the UK Client Success team, managing performance and professional development. Track, analyse, and report on key client success KPIs. Manage complex client escalations with professionalism and clear internal communication.

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Serve

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow. Demonstrated experience leading successful global transformations and designing/executing customer success or post‑sales strategies that drive ret

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

Lead, coach, and develop a high‑performing team of senior Customer Success Managers and renewal/expansion specialists across EMEA. Create and run a Voice of Customer program to capture feedback and influence roadmap and service offerings. Proficient with Salesforce (or similar CRM), CPQ, and custo

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A leading SaaS provider in the UK is searching for a Head of Customer Success to enhance customer retention and drive strategic growth. The role focuses on fostering long-term relationships and adopting a customer-centric culture throughout the organization.