Head of customer success jobs in Southall - Page 14Create job alerts

Why this Customer Success role stands out: Be a key member of the senior leadership team, shaping company strategy and growth Own the entire customer lifecycle from onboarding to advocacy Lead and scale a high-performing Customer Success organisation Work with well-known consumer brands and digital

Team Leadership & Development - Lead and mentor a team of customer marketing professionals, setting clear objectives and providing guidance and support to ensure successful execution of customer marketing initiatives across markets. What Youll Bring: 8+ years in customer marketing, trade marketing,

This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. The power of focus: We live in a world of power laws and we cannot ove

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Lead and scale the entire Customer Success function, transforming it into a g

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First. We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our dive

A leading Facilities Management company is recruiting a Head of Customer Relations to drive customer growth and engagement strategies. The successful candidate will have a proven track record in customer relationship management and business development, and will be instrumental in positioning BAM FM

Team Leadership & Development - Lead and mentor a team of customer marketing professionals, setting clear objectives and providing guidance and support to ensure successful execution of customer marketing initiatives across markets. For a 6-month Maternity cover, Vinarchy are looking for a Head of C

Define and embed the Customer Success vision, creating a culture of value and advocacy. By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. From

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

A leading WordPress hosting company is seeking a Head of Customer Success to shape their customer success strategy. The position is remote-friendly and offers an array of benefits including flexible PTO and professional development budgets. This role involves overseeing the customer success initiati

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty.

Global Head of Customer Success AI-Driven Fitness Technology. Global Head of Customer Success. Own global success metrics such as churn expansion revenue net retention customer health scores and customer satisfaction (NPS/CES).

A leading WordPress hosting company is looking for a Head of Customer Success to shape their customer success strategy. The ideal candidate will have a strong background in leading customer success teams, with skills in strategic planning and operational execution. This position offers flexible PTO

A leading analytics firm in Wimbledon is seeking a Head of Existing Customer Analytics to lead a high-impact team delivering insights for optimizing customer relationships. Knowledge of the Financial Services sector is a plus. This hybrid position offers competitive salary based on experience.

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. You will directly manag

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Drive customer success and retention by setting a clear customer success strategy, identifyi

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

We’re hiring a Head of Customer Experience. Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. Ability to build operating systems that make great customer work repeatable - clear cadence, roles, handoffs, and feedback loops.

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Deliver to a Customer Service strategy (as agreed with Senior Management), which focuses on creating a customer-centric culture. Make succ

Implementation, onboarding and customer success teams (currently ~8 people, growing). Senior experience leading Customer Success / Implementation in. Do you believe Customer Success should be a.

Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Lead and scale a Customer Success function that helps world-class retailers unlock value from a world class ecommerce/logistics platform. Lead, coach and grow a high-performing Customer Success team, crea

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll spe

We’re looking for a high-impact Head of Customer Success to lead a team of 11 CSMs and ensure customers realise the full value from the Dext product suite. The role, what you’ll do as Head of Customer Success:. Reporting to the UK GM, you’ll own Customer Success for Dext UK, setting the strate

A leading consultancy in the financial sector is seeking a Customer Success Director to drive customer satisfaction and revenue growth. The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Proficiency in using HubSpot or similar customer success platforms. Reporting directly to the COO and contribute to the strateg

A leading health insurance provider in the UK seeks a Director of Customer Services Transformation to design and implement operational strategies. You will lead transformation programmes to enhance customer experience while managing a significant budget. The role requires experience in large-scale o

A leading FinTech company in London seeks a VP of Customer Success to lead customer lifecycle management post-sale. This role demands 8+ years of experience in Customer Success leadership within a B2B SaaS or FinTech environment. The role offers flexible working arrangements and numerous benefits in

A leading trading platform in London is seeking a Head of Customer Success to manage their global success teams. Candidates should have proven experience in customer success within the financial spread betting industry. This position offers a competitive salary and a range of benefits, including pri

A cutting-edge AI research company in Greater London is seeking a VP Customer Success to lead the customer journey and drive renewals. The role requires 8–15 years in customer success roles, aiming to enhance customer value and ensure satisfaction for global brands.

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Understanding of search, e

The ideal candidate should have a proven track record in customer care leadership, excellent communication skills, and proficiency with Microsoft Office. A leading housebuilder in the UK seeks a Head of Customer Care to lead their Customer Care function. This role offers significant opportunity for

A technology company is seeking a Head of Customer Experience & Contact Center Operations in London. The role requires senior leadership experience in multi-site customer service and contact center operations, focusing on service performance and workforce planning. Competitive compensation includes

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams.

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

Act as a trusted partner to the Head of Customer Success, demonstrating autonomy and a proactive approach by providing timely customer and team insights to inform strategic decision‑making. This includes developing and executing the global Customer Success strategy, managing a team of individual c

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high value customer experiences. Act as the voice of the customer, building strong relationships with enterprise stakeholders and usi

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading