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Salary - £45,000 - £60,000 per year DOE Are you a commercially driven marketer with a proven track record in strategic client relationships and performance? Are you a natural leader with a passion for building high-performing teams, cultivating strong client partnerships, and commercial account development via marketing campaigns? As our Head of Client Services at Echo, you’ll play a key lead role in the account function and ensure seamless alignment between our team, clients, and commercial goals. With responsibility for our Client Accounts delivery, you’ll provide strategic oversight, troubleshoot issues, and support the continued growth of both our accounts and internal capabilities. This is a senior role with a clear focus on high-value relationships and retention, commercial growth, cross-team collaboration and project management. You’ll ensure our clients feel supported, our teams feel empowered, and the department is continuously optimised for success. Client Experience, Retention & Growth • Own the end to end client experience, from onboarding through to long-term partnership and account growth., • Ensure accounts are commercially sustainable and deliver ROI for both Echo and the client. Identify and execute upselling/cross-selling opportunities across the client portfolio., • Proactively monitor client satisfaction, identifying risks early, and lead resolution strategies that strengthen trust and retention., • Act as the point of escalation within client accounts for the Account Management Team. Mentor and support team in handling complex situations. Marketing Strategy & Alignment • Oversee the strategic direction of digital marketing campaigns across all client accounts ensuring alignment with the business goals., • Ensure every client’s objectives are clearly defined, measurable, regularly renewed and aligned with Echo’s service capabilities., • Own a smooth onboarding process for new clients., • Identify trends and insights from campaign data to guide performance improvement strategies across teams., • Support the Account Management team with client interactions where strategic alignment, insight, or escalation is needed. Leadership & Team Development • Develop, and inspire a high-performing Account Management team., • Define what good looks like for the Client Services department, setting clear standards for service excellence, communication, and client partnership., • Identify skills gaps, lead coaching initiatives, and foster cross-functional collaboration., • Create a culture of accountability, curiosity, and continuous improvement., • Supporting the team to connect marketing performance to business outcomes, linking data, strategy and ROI. Quality, Delivery & Commercial Impact • Fly the flag for clients with continuous analysis & monitoring of the campaign performance, suggesting improvements to both the internal team and clients., • Review, provide feedback and have overall sign off on client reports and campaign performance, providing constructive feedback to improve quality, effectiveness, and alignment with each client’s strategic objectives., • Lead regular health check & RAG processes for our clients, maintaining oversight of client happiness, budgets and profitability, ensuring commercial health across the client portfolio., • Work closely with the Head of Operations & Head of Digital Performance to streamline resource planning and project execution. What we need from you: • Proven experience leading client services or account management teams within a digital marketing agency, • Strong understanding of digital marketing strategy and key channels (SEO, PPC, SMA, CRO). You don’t have to be an expert in all but need to know what good looks like and able to provide meaningful feedback, • Demonstrated success in client retention, satisfaction and account growth, • Commercial acumen with experience managing budgets, profitability and ROI discussions, • Strategic thinker who can connect marketing performance to business outcomes and identify opportunities for growth, • Inspiring leader with the ability to coach, motivate and elevate team performance, • Skilled at developing people, identifying strengths and growth areas, and fostering collaboration across teams, • Confident decision-maker who remains calm under pressure and brings a proactive, solutions-focused mindset, • A client-centric mindset that always strives to ensure we’re delivering value, trust and long-term partnerships, • Exceptional communication and relationship building skills, with a challenger mindset and confidence to challenge, influence and guide strategic direction, • Ability to lead on multiple clients and projects simultaneously, • A positive individual who always strives to be better and deliver results, thriving in a fast paced agency environment What we can offer you: • Be a key player in the agency, involved in shaping the direction of Echo, • Opportunity to shape and grow the team, driving their development, • Exposure to a large variety of marketing channels and businesses, • An environment where no two days are the same with constant variety, • A hands-on, agile and consistent approach to training and development, • Opportunities for role progression and career advancement, • Collaboration between a team of experts always striving to deliver the best What to expect: Echo is one of the fastest-growing digital marketing agencies in Cambridgeshire. We work closely with our clients to help them achieve the best possible online presence so they can get noticed and reach their full potential. We work with businesses of all shapes & sizes, with each day presenting a new opportunity and challenge! Ever since Echo started in 2012, we’ve been consistently growing and improving as a business. We have high ambitions and because this is a new role, there is ample room for career development as our requirements increase. You’d be joining our team of passionate digital marketing and website design professionals who work hard to deliver real results for our clients. We’re a team of like-minded, approachable people all with the same drive to be the best. We champion a culture of innovation and out-of-the-box thinking, making sure we have fun along the way. From monthly team lunches to content-packed weekly meetings, we’re dedicated to building an enjoyable and supportive work environment that never fails to have a ‘glass half full’ approach to work. Our values: Our mantra is to "Be Better" and we encourage all of our team to consistently improve and develop. Below are the values that are most important to us: • Be the Best - Always positively strive to be better, • Be a Go Getter - Relentlessly chase success for our clients, • Be Straightforward - Always keep it simple, • Be Daring - Think differently, creatively and challenge the norm, • Be Responsible - Look after and care about our team, clients and projects Perks: To find out what Echo is all about and the benefits we offer, you can see a snippet below and more details directly on our website - • Team outings, social events and a friendly workplace, • Flexible working times, • Industry related events (both internal and external), • Week as a digital nomad - work where you like!, • 31 days annual leave, • Extra day off for your birthday, • Flexible bank holiday use, • Employee pension scheme, • Casual dress, • On site parking, • Published salary banding & pathways, • Personal development plans with regular reviews, • Regular training courses, sessions and resources, • Cycle to Work scheme, • Free flu jabs, • Free eye tests, • Huge range of office snacks

Objective: MSP Limited are seeking a skilled and motivated Head of Field Service – BESS Systems. The Head of Field Service for BESS (Battery Energy Storage System) Systems is a senior position responsible for overseeing all pre and post-installation activities from installation through to operational and maintenance (O&M) activities across a portfolio of energy storage assets. You will be responsible for recruiting, training, mentoring, and managing a national / regional team of Field Service Engineers, and Technicians delivering a portfolio of service and maintenance contracts from installation, maintenance, through to reactive breakdowns troubleshooting advanced Battery Energy Storage Systems across client sites in the UK. This role involves hands-on work with electrical components, control systems, and hybrid energy solutions, ensuring optimal performance and customer satisfaction. Key Responsibilities: • Develop and implement the overall Field Service strategy, including standards for preventative maintenance (PM), corrective maintenance (CM), troubleshooting, and commissioning support., • Establish and continuously improve all Standard Operating Procedures (SOPs), maintenance procedures, and workflow processes for field service activities., • Take ultimate responsibility for the long-term operational performance, reliability, and maximum energy output/availability of all BESS assets under service contracts., • Oversee the management of spare parts and logistics across all service locations to ensure rapid response to outages., • Act as the primary technical interface and escalation point for key customers regarding service delivery, operational performance, and contract fulfilment(especially LTSAs)., • Ensure all contractual obligations under LTSAs are met, including performance guarantees (availability, capacity), reporting requirements, and outage scheduling., • Manage and oversee third-party contractors and Original Equipment, • Manufacturers (OEMs) providing specialized maintenance or repair services, ensuring their work meets company standards., • Prepare and present regular, comprehensive service and performance reports for internal executive management and external clients. In summary, the Head of Field Service for BESS transforms engineering design into reliable, profitable, and safe long-term operations Relationships: The Head of Field Service will report to the Operations Director. To be effective in this role the Head of Field Service will need to work alongside the Head of Engineering, Head of Software, Procurement and Programme Management: Internal Stakeholders • Senior Field Service Engineer – For alignment on process, • Software Engineers – Facilitate software integration and development., • Control Systems Engineers – Coordinate on implementing control algorithms (e.g., PID) and integrating them into embedded systems., • Test Engineers – Partner to develop and execute test plans, especially for high-power systems and HIL simulations. External Stakeholders • Clients, • Supply chain, • Technical Support Person Specification: • To be successful in this role the Head of Field Service, • Confident in building a team while satisfying existing commitments., • Comfortable working onsite and away from home., • Expected to be on client sites for 150 days per year., • Excellent problem-solving and analytical skills, • Strong communication and interpersonal abilities., • Self-motivated and capable of working independently., • Safety-conscious with high attention to detail., • Flexible and adaptable to changing environments and schedules, • Be adaptable and flexible in your approach to work., • DBS check to be completed prior to start date., • A legal right to work in the UK. Qualifications & Experience: • Degree or HND in Electrical Engineering or related field., • One or more of the following:, • Electrical inspection and testing certification (e.g., 18th Edition, C&G 2391), • Degree or HND in Electrical Engineering or related field., • Formal training and qualification as an electrician, • Minimum 3 years of experience in field service or electrical systems maintenance., • Strong understanding of hybrid power systems, inverters, and energy storage technologies. Competent with knowledge on electrical characteristics: • AC / DC Networks, • Power Factor, • kVA / kW, • Harmonics, • Proficient in reading electrical schematics and using diagnostic tools., • Familiarity with PLCs, SCADA systems, and remote monitoring platforms is a plus., • Valid driver’s license and willingness to travel extensively. Desirable Skills: • Experience with PLCs, SCADA, or remote monitoring systems., • Familiarity with renewable energy systems and grid-tied configurations., • Formal training or experience on PCS/Inverter systems, VFD

This leading national health charity are keen to appoint a dynamic Head of Philanthropy , to lead their high-value giving programme. You'll lead a talented team responsible for trusts, major donors and special events, developing and delivering a strategy that drives significant income growth. Working closely with senior leaders, you'll nurture relationships with high-value supporters, foundations and key partners; inspiring long-term investment in the charity's mission. Key responsibilities: Develop and deliver a forward-thinking philanthropy strategy Lead, support and motivate a high-performing fundraising team Build and steward relationships with major donors and trusts Oversee income targets, budgets and pipelines Collaborate across teams to create compelling funding propositions Location: Hybrid role, with regular presence in Peterborough head office, plus attendance to external events and meetings Salary: £50-55,000 depending on experience Hours: Full-time or Part-time (minimum 30 hours per week up to 37.5) Benefits: Flexi working, 25 days holiday (plus bank holidays) increasing each year up to 30 days, 6% matched pension contribution, 4x salary in death of service, bike to work and bike loan schemes, social committee events, staff discounts. You'll be an inspirational leader with a proven record of securing six-figure plus gifts and shaping successful philanthropy programmes. Strategic and creative, you'll bring confidence working with senior stakeholders and a genuine passion for making a difference. This is an excellent opportunity for an ambitious fundraising professional ready to take the next step in their career and make a real impact in a purpose-led organisation. Interviews are due to take place mid-November so if you're interested in this super and flexible role, then please don't delay - apply today! TPBN1_UKTJ

About The Role: HomeServe are now recruiting for directly employed Gas Repair Engineers to join our team! Location - Peterborough Full Time - You will average 40 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work Salary - £44,900. Plus a £1500 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: Seasonal hours (shorter hours in the summerwith the same pay) Additional paid overtime Fantastic pension scheme including Income Protection Cover 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months Free HomeServe Cover 8 policy Employee assistance programme looking out for you and your family Company van with fuel card Use of company tools, uniform and PPE Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development Learning and development opportunities Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Gas Repair Engineer you will undertake the maintenance and repair work of gas appliances and central heating systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About The Candidate: What you must have: CCN1, CENWAT1, HTR1 & CKR1 (if successful, copies of your certificates must be provided) Full UK Driving Licence with no more than 6 penalty points Excellent customer service Proactive, 'can do' attitude Keen eye for detail and problem-solving skills At HomeServe youll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will coverall things HomeServe, health and safety and provide you with your tools and equipment Week 2 - You will be buddied up with an experienced HomeServe Gas Repair Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! If your experience matches what we need you will be sent an open book Gas Theory Paper, where you can use all resources available to complete it. If you are successful at this stage, we will be in touch to invite you to an in-person interview. It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About The Company: Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done. TPBN1_UKTJ

Job title: Technical Project Manager (12 Month Fixed Term Contract) Location: Peterborough (Hybrid) Are you a skilled Technical Project Manager with an interest in delivering complex IT infrastructure projects? Do you thrive in an environment where no two days are the same, managing multiple priorities and working with senior stakeholders across a global business? Our Project Services team within ABF Business Technology Services (BTS) is seeking an experienced Technical Project Manager to join us on a 12-month fixed-term contract. You’ll play a key role in delivering a portfolio of technology projects for our Corporate (ABF Head Office) business – from cloud migrations and office moves to system upgrades and new software implementations. This is an exciting opportunity to contribute effectively across a diverse, global group while gaining exposure to a wide range of technologies and business functions. What You’ll Be Doing • Manage the end-to-end delivery of multiple concurrent IT infrastructure and technology projects, ensuring delivery on time, to scope, and within budget., • Oversee project planning and governance, including project definition workshops, initiation documents, and risk registers., • Coordinate stakeholder engagement, building solid relationships across ABF’s corporate functions and ensuring clear communication throughout the project lifecycle., • Manage budgets and reporting, producing regular highlight reports, financial tracking, and risk assessments., • Coordinate technical resources and schedules, ensuring seamless handover into service transition., • Facilitate change management, ensuring new systems and infrastructure are successfully embedded into business operations., • Apply quality assurance principles, ensuring all documentation and deliverables meet agreed standards., • Contribute to continuous improvement, identifying lessons learned and opportunities to enhance delivery practices within BTS. What You’ll Bring • Demonstrated experience as a Technical Project Manager or IT Project Manager, delivering infrastructure or technology projects end-to-end., • Comprehensive understanding of IT systems, infrastructure, and applications (e.g., telephony, cloud, networking, or software upgrades)., • Stakeholder management and communication skills, with the ability to engage effectively at all levels., • Demonstrable experience managing budgets, timelines, and risk across multiple concurrent projects., • Ability to work independently and collaboratively, balancing competing priorities in a constantly evolving environment., • Problem-solving skills, and professional integrity., • Experience in project documentation, governance, and reporting. Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture. Associated British Foods Business Technology Services are co ntinually reviewing our benefits to ensure our staff feel rewarded… ___ is a global giant when it comes to the world of food processing and retail. Our ingredients division is the world’s second-largest producer of both sugar and baker’s yeast and our grocery brands occupy leading positions across the globe meaning that, in the UK, nine out of ten households use our brands. Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we’re looking for people who are eager to join us in supporting and delivering this vision. We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees. • AB Foods BTS match up to 10% pension (contributory), • Up to 10% Bonus, • Opportunity to buy up to 5 days holiday per calendar year, • Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita All recruitment activities into our ABF BTS team are supported by our AB Agri business. Making your application Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes. Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice. So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application. ABF BTS recruitment is supported by our AB Agri group and we politely request no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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