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Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while contributing to a scalable, high-quality customer experience. What You’ll Be Doing Customer Portfolio Ownership • Manage relationships across an assigned portfolio of customers, • Deliver proactive, value-led engagement throughout the customer lifecycle, • Act as a trusted advisor, aligning Employment Hero solutions to customer business goals, • Maintain structured engagement plans tailored to customer needs Customer Engagement & Adoption • Conduct regular success conversations, reviews, and check-ins, • Drive product adoption, feature use, and customer maturity, • Deliver customer training sessions, webinars, and enablement activities, • Support customers in maximizing value from their Employment Hero platform Retention & Customer Health • Monitor customer health metrics and identify early risk indicators, • Take ownership of retention outcomes within your portfolio, • Partner with internal teams to resolve customer challenges, • Contribute to regional churn prevention initiatives Growth & Expansion • Identify opportunities for deeper product adoption and expansion, • Partner closely with Account Executives to progress qualified opportunities, • Support customers as their organisations grow and evolve Customer Advocacy & Voice of the Customer • Build strong relationships that encourage advocacy and positive sentiment, • Support development of customer references, testimonials, and success stories, • Share customer insights and feedback with Product and internal teams to drive continuous improvement Collaboration & Continuous Improvement • Work cross-functionally with Sales, Product, Support, and Customer Success teams, • Contribute to scalable engagement programs and customer success initiatives, • Use customer data and feedback to improve lifecycle strategies and customer experience Who you are This role could be a great fit if you: • Enjoy building long-term customer relationships, • Are motivated by improving customer outcomes, • Thrive in a fast-paced SaaS environment, • Take proactive ownership and collaborate effectively across teams, • Want to develop your commercial and customer success career What You Bring • Experience in a customer-facing role such as Customer Success, Account Management, Implementation, or Support, • Strong communication and stakeholder management skills, • Ability to manage priorities across multiple customers, • A proactive, solutions-focused mindset, • Experience working with SaaS platforms or technology products, • Experience in a B2B SaaS environment, • Client training or onboarding experience, • Understanding of HR, payroll, or workforce management solutions, • Experience using CRM or customer success platforms (e.g., Salesforce, Zendesk, Vitally), • Experience working with customer satisfaction metrics such as NPS, health scoring, or lifecycle analytics What We Can Offer At Employment Hero, we don’t just talk about a better way to work - we live it.Joining Employment Hero means • You will work remotely, with the flexibility to own your time and impact, • You will access cutting-edge tools to amplify your work, knowledge and outputs

Barchester Healthcare have a newly created HR Advisor position to join our exceptional employee services team. Working remotely, this varied position will allow you to demonstrate your skills and experience in coaching managers to implement best practice HR policies and procedures in conjunction wit

We are seeking a HR Advisor who wishes to develop their skills within our busy People team. Previous HR experience at a junior advisory level is desirable for this role as well as excellent Excel skills. As well as advising on all people-related issues such as absence, performance management and dis

The HR Advisor will provide high quality, proactive HR advice and support to managers and employees across the organisation. This is a key role, providing high-quality, proactive HR advice and support across the organisation and ensuring best practice people management aligned with UK employment law

This is a fantastic opportunity for an experienced Human Resources professional to join the HR Team at international law firm Addleshaw Goddard.

As they continue to scale, they are seeking a self-sufficient HR Advisor to join their high-impact team. Acting as the primary HR point of contact 4 days a week, providing confident, independent decision-making when the HR Lead is off-site. Managing training and lower-level HR budgets while contribu

A growing national organisation within the property and services sector is expanding its in‑house HR function and is now looking for an HR Advisor to play a key role in supporting managers and colleagues across the business. This role would suit an experienced HR Advisor who is confident, pragmati

The role combines day to day HR advisory and administration duties where you will work closely with managers and colleagues to provide guidance on HR policies, employee relations to include investigations, consultations, disciplinaries, tupe process and providing HR advise on performance, learning a

HR Advisor – Case Coaching Team Barrow-in-Furness (Minimum 3 days on-site per week) 12-Month Maternity Cover (x3 roles) £23. IR35) This is a Case Coaching Advisor position – not a generalist HR role. Working within a team of 20 specialist case coaches, you will: Act as a trusted SME and stra

Essential experience in an HR Advisor or similar generalist HR role. HR Advisor job in Andover, Hampshire. HR Advisor Jobs in Andover at Stannah – Join Our Team!.

Cranswick plc is looking for a motivated HR Advisor for their Preston site, providing HR support to managers and shaping the people strategy. Responsibilities include guiding managers on HR matters, driving engagement initiatives, and enhancing HR processes. Ideal candidates will have CIPD Level 3,

We are seeking an experienced and proactive HR Advisor to operate within a business partnering model, providing expert advice and support to managers across a full range of employment matters. Support the development and delivery of HR policies and training. Proven experience in a generalist HR role

The role requires strong Employee Relations skills and a minimum of 4 years in HR consultancy or advisory positions. Focus Resourcing is looking for an experienced HR Consultant in London. You will be supporting clients in the Financial Services sector, meeting their HR needs both onsite and remotel

Sunbelt Rentals UK & Ireland is seeking a Regional HR Advisor based in the Midlands. Candidates should be passionate about HR, possessing strong stakeholder management abilities.

Ashley Kate HR & Finance is seeking an L&D Advisor for their Greater London office.

TipTopJob is seeking an HR Consultant to serve as the first point of contact for UK-based employees, handling HR queries through various channels. The ideal candidate should have experience in an HR advisory role, understanding of UK employment law, and strong communication skills. With a hybrid wor

A recruiting agency is searching for a HR Advisor to support a government organization in Staffordshire. Candidates must possess a CIPD qualification, excellent knowledge of employment legislation, and extensive HR experience within complex environments. This hybrid role involves providing expert ad

Offering competitive salaries, flexible benefits, and a supportive environment, they are seeking a driven Senior HR Advisor to strengthen their HR team. Supporting the HR Director with generalist HR activities, ensuring HR practices align with organisational goals. Acting as a trusted point of conta

Four Squared Recruitment Ltd is looking for an experienced Human Resources Advisor to join a supportive HR team in Droitwich. The role involves managing recruitment processes, supporting HR operations, and handling various HR queries and administrative tasks. Candidates should have a minimum of 3 ye

People (HR) Advisor to support day-to-day HR operations across the UK. You will act as a contact for people queries, manage case-work through the employee life cycle, and assist managers in performance management and absences. The ideal candidate will have at least 3 years of HR generalist experienc

The ideal candidate will already be working at Senior HR Advisor level for a retailer or an experienced HR Advisor ready to step up. In collaboration with the rest of the retail HR team, conduct exit interviews for retail management employees, flagging issues and reporting findings on a quarterly ba

The HR & OD Advisor will provide advice and support to managers on a range of HR management issues including, but not limited to, change management and individual employee relations issues such as Discipline, Grievance Management, Poor Performance, Attendance Management and Flexible Working Applicat

Ideal for an experienced HR Administrator or HR Advisor who ideally (but not necessarily) has experience within the retail, hospitality, or leisure industries. OUTSTANDING OPPORTUNITY FOR HR ADVISOR/ASSISTANT/ADMINISTRATOR TO JOIN THIS GROWING PAN-EUROPEAN HOSPITALITY/LEISURE BUSINESS. My Client, on

The HR Advisor will deliver day-to-day HR support, contribute to the development and implementation of policies and frameworks, and support the Head of HR on both operational and strategic people priorities, ensuring continuous improvement of the HR function. We are looking to recruit a full-time ex

A recruitment firm is seeking an experienced HR Advisor to provide proactive and professional HR services. This role involves managing complex employee relations casework, advising on HR policies and best practices, and supporting organisational change initiatives. The ideal candidate will hold a CI

A leading retail company based in Greater London is seeking a Senior HR Advisor to support retail populations across the UK. This pivotal role includes acting as a point of contact for HR queries, ensuring compliance with UK employment law, and working closely with training and development teams. Id

A leading HR consultancy in Greater London is seeking an experienced HR Advisor to support leaders and managers with HR practices in two firms. This role involves delivering HR support, managing employee relations, and contributing to recruitment processes. Candidates should have at least 3 years of

A leading infrastructure firm in Greater London is seeking an experienced HR Advisor for their Heathrow Project. Responsibilities include offering HR support, managing employee relations, ensuring SOX compliance, and implementing global HR initiatives. Candidates should have HR Advisory experience i

We’re looking for an experienced HR Advisor to join OP London on a 6‑month fixed‑term contract. You’ll act as a trusted advisor to employees and managers, offering fair, consistent, and legally compliant HR advice across employee relations, performance management, payroll, benefits, and lear

This role will, in time, form part of the management team, ensuring that HR has a voice in business decision making and is working towards a HR strategy within the business. Maintain HR Information Systems, BreatheHR to ensure information is accurate and current, and employee personnel files and rec

A leading sustainability consultancy in Greater London is seeking an experienced HR Advisor to collaborate closely with the Head of HR. The role involves providing comprehensive HR support across two firms, ensuring alignment with values and compliance with UK employment law. The ideal candidate wil

We are seeking an enthusiastic HR Advisor to join our established team and be a part of a company that really makes a difference. Reporting to the head of HR, you will be providing high quality professional advice and support to managers and staff for all HR related matters. Payroll & HR System Admi

This is a senior advisory and people‑leadership role, combining hands‑on HR delivery with oversight of HR Advisors and Assistants, and close partnership with HR Business Partners and senior stakeholders. Lead and supervise a central team of HR Advisors and HR Assistants, providing coaching, ment

Experience in an operational HR advisory role. Equans is looking for an HR Advisor to join our team on an 8‑month fixed‑term contract. The post holder will provide HR Advisor support for people matters to a national multisite contract of roughly 1,600 colleagues.

This is a hands‑on, generalist HR Advisor role, providing practical, compliant HR support to line managers in a fast‑paced operational environment. Proven HR Advisory/Generalist experience. Sound knowledge of UK employment law and HR best practice.

A retail company is looking for a Part-time Sales Advisor in Redcar.

Some generalist HR experience, gained through practice rather than necessarily through formal qualification (CIPD not required). The Operations and HR Advisor is a new and evolving role, and the right person will have real scope to shape it. You will be home-based with a presence at our three London

Reporting into the Lead HR Business Partner, this role will supervise the central team of HR Assistants and oversee the team of HR Advisors, providing advisory and administration support across the employee lifecycle, ensuring service excellence, operational efficiency and compliance with processes.

Sofina Foods Europe in North Yorkshire is looking for an HR Advisor to support the corporate group with hands-on HR operations and advisory work. The ideal candidate will have HR advisory experience and knowledge of employment law. Responsibilities include providing HR advice, supporting managers wi

A leading creative consultancy in London is seeking an experienced HR Advisor for a 6-month fixed-term contract. This role provides key HR guidance across the employee lifecycle, acting as a trusted advisor to employees and managers. The ideal candidate will have a background in HR advisory roles, w

Works with the Head of HR and HRBP to execute the people plan across the business within agreed timescales, producing and maintaining basic HR MI (e. Carlisle Support Services is looking for a HR Advisor, you will be the “go to” person working in collaboration with Managers and key stakeholders

Future Prospects Group Ltd is seeking a HR Advisor in Newark for a full-time, permanent position. The role involves managing HR processes like recruitment, onboarding, and employee relations issues. Candidates should have a relevant HR qualification, proven experience in managing ER cases, and a str

The National Autistic Society is looking for a full-time HR Advisor to provide business-focused HR advice within the HR Shared Services Team. Responsibilities include managing complex employee relations cases, advising on HR matters, and ensuring compliance with UK employment law. Experience in gene

The role involves providing employment law and HR advice, ensuring compliance, and supporting clients through effective communication. NatWest Group in Greater London is hiring an Employment Law & HR Officer. You will help generate additional consultancy income and gain opportunities for progression

Reporting into the Lead HR Business Partner, this role will supervise the central team of HR Assistants and oversee the team of HR Advisors, providing advisory and administration support across the employee lifecycle, ensuring service excellence, operational efficiency and compliance with processes.

A prominent automotive service provider in Swindon is seeking an experienced Service Advisor. In this full-time role, you will be the main contact for service customers, overseeing their experience from arrival through to payment.

SeedLegals is seeking a hands-on HR Advisor to support employee relations and manager queries in a remote, flexible environment. You will have a crucial role in handling HR matters and improving processes while collaborating closely with the Head of HR. The ideal candidate will have substantial expe

As an HR Advisor at SRL Traffic Systems, you’ll work closely with managers across multiple sites, providing practical, commercially focused HR support. Proven experience in a generalist HR Advisor role (ideally within an operational or multi‑site environment). You’ll take ownership of employee