AI Product Enablement Manager - London
3 days ago
City of London
At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue of $27 billion and more than 95,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit ___, or follow us on ___and ___. Oliver Wyman is seeking an AI Product Enablement Manager to join our Quotient team in London. The Quotient Inside AI Product Enablement Manager leads the day-to-day execution of the AI Capability & Enablement function within Quotient Inside. Operating at the intersection of Product Strategy and Product Delivery, this role translates firm-wide AI priorities into structured coaching, triage, experimentation, and scalable guidance. This role serves as a linchpin between strategic intent and practical execution, owning the operating rhythms, stakeholder coordination, and workflow management that enable AI usage to scale responsibly across Oliver Wyman. The AI Product Enablement Manager is both hands-on and systems-oriented, ensuring high-quality enablement while identifying patterns, gaps, and improvement opportunities. Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance Key responsibilities will include Execution & Operating Model Delivery • Leading the day-to-day operations of the AI Capability & Enablement function, ensuring coaching, triage, experimentation, and standards-setting activities run effectively, • Designing and managing structured workflows for intake, routing, escalation, and feedback loops, • Tracking key performance indicators (e.g., adoption patterns, recurring use cases, response time, enablement effectiveness) and recommending course correction Community Engagement & Triage • Monitoring OW channels and serve as a clearing house for responding to AI questions and actioning requests, • Assess inbound needs and route appropriately: direct bugs or platform issues to formal feedback mechanisms, guide general AI usage questions to living exemplars, prompt libraries, or training materials, connect teams tackling similar use cases across Oliver Wyman and Marsh Coaching & AI Experimentation • Providing AI coaching through office hours, working sessions, and 1:1 support with colleagues who reach out via feedback channels, • Guiding colleagues in translating ambiguous problems into AI-solvable use cases, • Conducting hands-on experimentation with AI tools, including: meta-prompting refinement, custom GPT configuration and workflow prototyping Pattern Capture & Institutional Learning • Identifying recurring patterns across user requests and use cases, • Synthesizing insights into reusable artifacts (living exemplars, blog posts, short demos, structured guides), • Contributing learning inputs to Product Strategy and the Director of AI Product Enablement Stakeholder Coordination & Project Leadership • Leading discrete enablement initiatives from planning through execution (e.g., rollout of new prompting standards, custom GPT playbooks, adoption pilots), • Coordinating cross-functional contributors across Product Strategy, Design, Training & Comms, and platform teams Who we are looking for… • You’ll have at least 6 years of experience in AI enablement, digital delivery, product operations, project management, or related roles, • Demonstrated experience of leading cross-functional initiatives with defined deliverables, • Hands-on experience in working with AI tools and workflows (e.g., custom GPTs, prompt engineering, AI assistants), • Experience of operating in professional services or complex, matrixed environments preferred Additionally, you’ll be: • A structured operator with strong project management and facilitation skills including coaching, • Committed to AI experimentation fluency (meta-prompting, workflow testing, custom GPT exploration), • A strong stakeholder coordination and communication skills, • A natural analytical thinker capable of identifying patterns and synthesizing insights, • End-user obsessed and committed to practical impact, • Comfortable in balancing independence with alignment to strategic direction Why Join Us? At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting. Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman. ___ Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.