Key Account Manager
5 days ago
City of London
Key Account Manager Job Summary As a Key Account Manager, you will be fully accountable for delivering optimised solutions to key account partners across the UK. We are seeking a proven commercial professional who thrives in a fast-paced, evolving market and is motivated by building long-term strategic partnerships. You will join a highly engaged, high-performing, and collaborative commercial team that values integrity, accountability, and teamwork. This role will act as a strategic resource for senior leadership, brands, decision-makers, regulators, and external partners, ensuring strong relationships and effective execution of key initiatives. Role and Responsibilities • Own and manage senior customer relationships with national and regional key accounts., • Actively promote and grow the company’s product and service portfolio across assigned accounts., • Create customised commercial and sales solutions and ensure effective field-level execution of key account programmes., • Track and measure key account performance by customer or banner; present sales results, insights, and trends to both internal and external stakeholders., • Identify execution gaps and commercial growth opportunities using data-driven insights., • Leverage market intelligence, customer and consumer feedback, and competitive analysis to anticipate product and service needs and support innovation pipeline development., • Collaborate closely with cross-functional teams to ensure best-in-class execution across sales, marketing, operations, and supply chain., • Manage and submit regional or national product listings to customer category managers and relevant commercial bodies where applicable., • Work with internal stakeholders on product information, forecasting, costing, and pricing strategy., • Contribute to the development of brand and portfolio strategies in collaboration with strategy, communications, and marketing leadership., • Translate brand positioning and go-to-market strategies into actionable plans that drive market share growth, brand awareness, and commercial performance., • Monitor market trends, customer behaviour, competitors, and partners to identify risks, challenges, and new opportunities., • Contribute regional insights to broader international or global strategy development where required., • Define UK commercial objectives and ensure financial modelling and budgeting align with business ambitions., • Manage assigned operational issues while maintaining strong relationships with customers, partners, and internal teams., • Build, maintain, and report on KPI scorecards to track and drive operational and commercial performance., • Prepare agendas and materials for key business meetings and ensure follow-up on agreed actions across functions., • Proactively anticipate potential roadblocks and implement mitigation strategies., • Develop a deep understanding of core business functions, processes, and workflows to support effective execution. Qualifications and Education Requirements • Minimum of 5 years’ experience in sales or commercial leadership within life sciences, pharmaceuticals, healthcare, FMCG, beverage alcohol, or a related regulated industry., • Proven experience in Key Account Management at a head-office or strategic customer level., • Post-secondary degree in Business Administration, Commerce, or a related discipline., • Advanced proficiency in Microsoft Office, with particular strength in Excel and PowerPoint., • Entrepreneurial mindset with the ability to operate effectively within a structured, multi-stakeholder organisation., • Experience in marketing or trade marketing is advantageous., • Excellent communication skills, including verbal, written, and presentation abilities., • Strong time management, organisational skills, and attention to detail., • Demonstrated ability to leverage customer, consumer, and category data to build fact-based commercial narratives., • Willingness to balance office-based work with regular in-market customer engagement., • Full, valid UK driving licence.