Customer Services Advisor - Nottingham (501R) - Nottingham
2 days ago
Nottingham
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK's public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year. Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries. This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose. We're striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this. See what it's like to work at HMRC : find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert. Job description Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience. HMRC is seeking a dedicated Customer Service Advisor to join our team. You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat. Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information. We'll invest in you by providing structured training, development opportunities and a clear path for advancement. We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work-life balance. The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you'll contribute to a greater cause. Role Overview As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone. Responsibilities: • Speaking to customers on the phone, helping them with their questions or issues., • Helping customers to pay the correct amount of tax at the right time., • Taking payments by phone and via our online services., • Creating customer records and keeping them up to date., • Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns., • dedicated to providing brilliant customer service, • with a can-do attitude and passion for supporting people, • with a resilience to work in a demanding and rewarding environment, • with the ability to provide information quickly and clearly, • comfortable in handling various types of conversations, • Managing a Quality Service, • Delivering at Pace, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • Eligibility form, • Application form, • Civil Service Customer Service Test, • Saturday 1st November 2025, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020