It service desk manager jobs in United Kingdom

Hire Desk Manager\n Location: Croydon Salary: £35,000 - £48,000 per annum (DOE) Hours: Monday to Friday, 7:30am - 5:00pm Whats in it for you?\n\n • \n Join a well-established independent tool hire business with a strong reputation for customer service \n • \n Take ownership of a busy hire desk operation within a supportive and growing company \n • \n Work closely with the depot management team and play a key role in day-to-day ope... \n\n \n \n ZIPC1_UKTJ

IT Support Representative - LondonOur client, a travel company based in Central London, is seeking an experienced IT Support Representative to handle all day to day IT issues across the business. You’ll be the go to person for hardware, software, systems, and technology improvements. This is a Monday to Friday role, office based with a salary of up to £40,000.IT Support Representative responsibilities: \n\n • Resolve IT issues across the business\n, • Manage website updates and act as first contact for our marketing agency\n, • Set up new starters and maintain user accounts\n, • Procure and configure tech including hardware, printers, and devices\n, • Oversee office facilities and handle incoming deliveries\n\n IT Support Representative skills required: \n\n • MSP Level 2 service desk experience\n, • Strong troubleshooting skills across Windows, Mac OS, Azure AD, Office 365, networking, VPNs, Intune, and hardware setups\n, • Experience with tools like Active Directory, Hyper V, SCCM, SonicWall, backup solutions, and Apple Business Manager\n, • A proactive, organised approach and excellent communication skills\n\n Additonal information: \n\n • Monday-Friday in Central London office 9am-5.30pm\n, • Salary of up to £40,000 dependent on experience\n, • Company benefits\n

Senior IT Support Engineer/IT Manager | London | £65,000 \n Want to become the face of IT for a global professional services business? \n Hays Technology is recruiting a hands-on Senior IT Support Engineer/IT Manager to take ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. \n We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into a broader leadership role whilst remaining technically hands-on. \n Interested? Read the advert below and please reach out to Lorenz Pasch at Hays Technology for a confidential discussion if you are a good match - my contact details are available on my LinkedIn profile. \n Please only get in touch if you are able to do five days a week in London. \n No sponsorship options are available for this role.What you'll be doing \n\n • Taking ownership of IT across the London and Birmingham offices.\n, • Acting as the senior escalation point for complex technical issues.\n, • Managing the relationship with an outsourced IT Service Desk.\n, • Owning hardware lifecycle, asset management and IT procurement.\n, • Supporting Microsoft infrastructure including Windows, Microsoft 365, Intune, Autopilot and Active Directory.\n, • Working alongside global infrastructure engineers on networking, servers and technical projects.\n, • Supporting meeting room technology and end-user computing.\n, • Building strong relationships with stakeholders across the business.\n\n We're looking for \n\n • Senior IT Support Engineer, Lead IT Support Engineer or hands-on IT Manager experience.\n, • Strong Microsoft endpoint management (Windows, M365, Intune, AD, Autopilot).\n, • Experience supporting multi-site environments.\n, • Experience owning IT for an office, business unit or regional location.\n, • Excellent stakeholder management and customer-facing communication.\n, • Experience working with or managing an MSP/outsourced Service Desk is highly desirable.\n, • Professional services experience would be advantageous but isn't essential.\n\n This is an excellent opportunity for someone who enjoys solving technical problems, taking ownership and building trusted relationships, whilst developing into a broader IT management position within a global organisation. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Account Executive \n Starting Salary: £27K + Comms (£32-35K OTE) \n Location: Angel, Islington \n September 1st start date | Limited spaces available | Apply Now \n Looking for ambitious graduates or high-achieving individuals ready to build a career in tech sales. Full training, rapid progression, and uncapped earnings. \n As an Account Executive, you’ll be the face of Bechtle for your customers, building confidence quickly through structured training and hands-on coaching from day one. You’ll learn how to win business, build lasting relationships, and solve real challenges - developing into a trusted advisor, not just another salesperson. Backed by one of Europe’s leading IT providers (15,000+ employees across 14 countries), the London team offers a supportive, high-performing environment with real opportunities to progress quickly. \n Job Role Responsibilities \n\n • Run your own desk like a business - take ownership, make decisions, and see the impact of your work\n, • Prospect through calls, email, LinkedIn, and creative outreach that helps you stand out\n, • Build and develop your own pipeline and customer base from scratch\n, • Develop key skills including rapport building, commercial thinking, and adaptability\n, • Work as part of a growing London team, supported by a well-established global business\n, • Receive full training and ongoing coaching - no prior sales experience required\n\n Job Requirements \n\n • Self-motivated with a positive attitude\n, • Strong communication and organisational skills\n, • Comfortable speaking with people and building relationships\n, • Ambitious, proactive, and willing to learn\n, • Team-oriented mindset\n, • Degree or A-Levels preferred but not essential\n\n What we offer \n\n • £27K base salary + commission (£32-35K OTE in year one)\n, • Hybrid Working (3/2) after promotion to a Senior Account Manager\n, • Fast-track progression - opportunity to earn your first promotion within 3 months (+£3K salary increase) for high performers\n, • Realistic earning potential of £100K+ within 5 years\n, • Structured training and mentoring programme to accelerate your development\n, • Backing of a leading international IT organisation (15,000+ employees across Europe)\n, • Brand new, state-of-the-art office in Angel - right in the heart of the city\n, • Incentives including holidays, vouchers, lunches and spot prizes\n, • Social, supportive, and high-performing team environment\n, • Modern technology for office and home working\n, • Subsidised healthcare/medical benefits\n, • 25-30 days holiday + bank holidays (increasing with service)\n\n Experience \n\n • Account management experience is beneficial but not essential.\n\n

Service Desk Engineer (2nd Line) \n London (North London) \n Hybrid (3 days onsite, 2 days remote) | Occasional client travel \n Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role\n As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You’ll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities\n\n • Respond promptly to technical support requests via phone, email, and ticketing system\n, • Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times\n, • Provide face-to-face technical support through pre-scheduled client site visits\n, • Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle\n, • Keep clients and their IT teams regularly updated on ticket progress\n, • Identify recurring issues and contribute to permanent solutions\n, • Create and maintain technical documentation and knowledge base articles\n, • Deliver excellent customer service and a positive support experience at all times\n, • Manage your own ticket queue, triage effectively, and escalate where necessary\n, • Liaise with third-party vendors and partners to resolve complex issues\n, • Support, mentor, train, and develop the 1st Line Service Desk Analysts\n, • Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team\n, • Achieve relevant Microsoft and technical certifications\nWhat We’re Looking For\n\n, • Excellent customer service, telephone, and client-facing skills\n, • Minimum 2 years’ experience providing IT support across multiple technologies (MSP experience is highly desirable)\n, • Proven experience attending client sites and delivering face-to-face support\n, • Strong troubleshooting and support experience in the following technologies:\n, • Windows Server (on-premise and Azure)\n, • Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint\n, • Microsoft Exchange\n, • Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere)\n, • Backup and Disaster Recovery solutions\n, • Cyber-security tools and concepts (EDR, MFA, AV, incident response)\n, • Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers)\n, • Windows OS, macOS, and Microsoft Office\n, • Mobile device configuration and support\n, • Ability to configure, administer, and support both Windows and macOS devices\n, • Solid understanding of the cyber threat landscape and security best practices\n, • Proactive mindset with the ability to anticipate and prevent issues\n, • Excellent verbal and written communication skills – able to explain complex technical matters clearly to users of all levels\n, • A genuine passion for learning new technologies, demonstrated through certifications or personal projects\n, • Strong team player who is also highly self-motivated\n, • Calm and professional approach when dealing with difficult or demanding situations\n, • Full UK driving licence\nWhat We Offer\n\n, • Hybrid working (3 days onsite, 2 days remote)\n, • Varied and interesting workload across multiple client environments\n, • Opportunities to develop your technical skills and gain certifications\n, • A supportive, collaborative team that values excellence in service delivery\n\n If you’re a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we’d love to hear from you.

Your new companyAn exciting opportunity has arisen for an experienced Senior Service Delivery Manager to join a large, complex organisation undergoing significant technology and service transformation. This is a key leadership position responsible for delivering high-quality IT services that support business operations and drive an excellent end-user experience.Your new roleAs the Senior Service Delivery Manager, you will manage a team of 8 (including Service Desk and Field Engineers - including two team leads) and take ownership of improving operational processes, including ensuring SLAs and KPIs are met. You will initially be responsible for reviewing the current Service Desk team, agreeing an action plan to ensure a high-performing service desk function, as well as implementing and maintaining ITIL best practice.Longer term, the role will take ownership of continuous improvement and automation, as well as ensuring successful tech adoption across the business through the development and delivery of a long-term service model that is fit for purpose.The organisation is fully Azure based, so we are looking for someone who has previously worked for a large/ complex predominantly Cloud organisation and overseen a team through significant change. There are high expectations of the person coming into this role to hit the ground running and be able to quickly demonstrate a tangible action plan to improve processes and service delivery.A significant part of the role will involve managing services including Service Desk operations, desktop and laptop life cycle management, mobile device support, software asset management, telephony, printing and scanning services, and peripheral equipment support, supporting a multi-million pound budget.Working closely with business stakeholders, you will develop trusted relationships, understand operational requirements and ensure technology services continue to support organisational objectives effectively.What you'll need to succeedYou will have substantial experience in service ownership and the delivery of end-user workplace services, including service desk operations, device management, software licencing and IT support services.Experience managing IT services within outsourced, managed service or multi-vendor environments is essential, as is a strong understanding of IT Asset Management principles and best practice.You will possess strong knowledge of ITIL and SIAM methodologies and demonstrate experience across incident, problem and change management disciplines. Excellent stakeholder engagement skills and the ability to build effective relationships across technical and non-technical audiences are critical.You should be a proactive, service-focused leader with excellent communication, reporting and documentation skills, capable of driving continuous improvement and delivering measurable outcomes.What you'll get in returnSalary up to £% discretionary annual bonus, car allowance £5,900, travel allowance £2,870 pa, private medical BUPA, pension employer contributions up to 9%. The organisation have a hybrid working policy 2-3 days per week on site and have a sensible/ flexible approach to working from home, but they are keen this person maintain visibility across the team and wider business to ensure strong relationships are developed and maintained.This is an opportunity to play a leading role in shaping and improving technology services within a large and evolving organisation. You will have the chance to influence service strategy, lead talented teams and deliver meaningful improvements to the end-user experience while benefiting from a competitive rewards package and ongoing professional development opportunities.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.If this position is not quite right for you, but you are looking for a new opportunity, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Desk Team Leader \n A Service Desk Team Leader is required to manage IT support tickets, SLAs, engineers and client communication within a fast-paced technology consultancy. \n If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Desk Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager, Service Desk Coordinator, Helpdesk Supervisor, Service Desk Manager \n \n SALARY: £45,000 to £50,000 per annum + Benefits \n LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home \n JOB TYPE: Full-Time, Permanent \n \n JOB OVERVIEW \n We have a fantastic new job opportunity for a Service Desk Team Leader to join a growing IT support team within a technology consultancy. \n As the Service Desk Team Leader you will act as the central hub for incoming support requests, ensuring tickets are prioritised, assigned, progressed and resolved in line with service level agreements. \n The Service Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management. \n This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability and service quality matter. \n \n DUTIES \n Your duties as the Service Desk Team Leader include: \n\n • Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability\n, • SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service\n, • Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally\n, • Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress and maintaining communication with involved parties\n, • Engineer Coordination: Assign tickets, coordinate engineer calls and step in to provide immediate support when engineers are unavailable\n, • Reporting and Metrics: Produce reports on ticket status, trends and key performance indicators for management review\n, • Process Improvement: Identify areas for service delivery improvement and help implement practical solutions that enhance team performance\n, • Team Leadership: Act as an escalation point, coach junior staff, identify risks and support performance reviews, absence management and one-to-ones\n\n \n CANDIDATE REQUIREMENTS \n ESSENTIAL \n\n • Bachelor’s degree in Computer Science or a related field, or equivalent work experience\n, • Proven experience in a similar dispatcher or team leader role, preferably within an MSP\n, • Strong understanding of IT support processes and terminology\n, • Exceptional organisational skills and attention to detail\n, • Excellent communication and interpersonal skills, with a strong customer service focus\n, • Ability to build and maintain a culture of accountability and collaboration within the team\n, • Ability to multitask and prioritise effectively in a fast-paced environment\n, • Proficiency using helpdesk ticketing systems, including Fresh Service\n\n DESIRABLE \n\n • Formal qualifications or training in management, leadership, coaching or mentoring\n, • Service Desk Institute or ITIL knowledge or certificate\n\n \n BENEFITS \n\n • A role with influence in a growing part of the business\n, • Supportive team environment with space to grow\n, • Regular career progression\n, • 21 days holiday, increasing after 3 years of service, plus public holidays\n, • Birthday day off\n, • Private healthcare after probation\n, • 40% off gym membership\n, • Great pension scheme from day one\n, • Cycle to work scheme\n, • Eyecare vouchers\n, • Central location, next to a famous food market\n, • A friendly, inclusive, sustainable work environment\n, • Regular social events, including tech-infused minigolf and darts, pool, and more\n, • Electric car scheme after 2 years of service\n, • Recruitment referral scheme\n\n \n APPLY TODAY… \n By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n \n JOB REF: AWDO-P14954 \n Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. \n AWD-IN-SPJ

Your new companyWe work with a diverse range of organisations across London to deliver exceptional facilities support. Our clients include public sector bodies, where you'll help maintain vital services for communities, and private sector businesses, ensuring smooth operations in fast-paced corporate environments. Whatever your preference, we have opportunities that suit your skills and allow you to make a real difference in well-managed, professional settings. Your new role \n\n • Building Maintenance & Checks\n, • Conduct daily building walk-throughs to identify hazards or maintenance needs.\n, • Perform minor repairs (e.g., door handles, light bulbs, furniture adjustments).\n, • Support planned preventative maintenance (PPM) schedules.\n, • Report major faults to the Facilities Manager and log them in the system.\n, • Room & Event Setup\n, • Arrange furniture layouts for meetings, training sessions, and events.\n, • Test and set up AV/IT equipment before use.\n, • Ensure rooms are clean, stocked, and ready for use.\n, • Post & Deliveries\n, • Sort and distribute incoming mail and parcels.\n, • Prepare outgoing mail and liaise with couriers for collections.\n, • Maintain accurate delivery logs.\n, • Inventory & Supplies\n, • Monitor and replenish office consumables (stationery, kitchen supplies).\n, • Track stock levels and place timely orders.\n, • Maintain storerooms in an organised manner.\n, • Contractor Liaison\n, • Escort contractors on-site and ensure compliance with health and safety.\n, • Check permits to work and verify insurance documentation.\n, • Monitor contractor performance and report issues.\n, • Health & Safety\n, • Act as Fire Warden and assist during evacuations.\n, • Conduct weekly fire alarm tests and emergency lighting checks.\n, • Carry out water temperature checks for legionella control.\n, • Ensure first aid kits are stocked and accessible.\n, • Administrative Support\n, • Log and track helpdesk tickets to resolution.\n, • Update facilities management systems (e.g., CAFM).\n, • Assist with compliance documentation for audits (ISO, H&S).\n, • Customer Service\n, • Greet visitors and provide directions or assistance.\n, • Respond promptly to staff queries and escalate when needed.\n, • Maintain a professional and helpful demeanour at all times.\n, • Additional Duties\n, • Support office moves and desk relocations.\n, • Assist with sustainability initiatives (e.g., recycling programs).\n, • Participate in emergency drills and business continuity planning.\n\n What you'll need to succeed \n\n • Experience: Previous experience in facilities, maintenance, or customer service is advantageous.\n, • Certifications (Desirable):\n, • First Aid at Work\n, • Fire Warden Training\n, • Health & Safety (e.g., IOSH Working Safely)\n, • Background Checks: May be required for roles in schools or with vulnerable groups\n\n What you'll get in return \n\n • Job role in the heart of London\n, • London weighting salary\n, • Employee benefits\n, • Extensive training courses\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Responsible to: Applications Lead \n Applications Portfolio Manager – Enterprise Applications \n Key relationships/Functional links with: Applications Lead \n\n • Internal: Executive Directors, Directors, Service Group Managers and other staff across the Council as appropriate, mainly key users of Oracle Cloud in HR and Payroll.\n, • External: 3rd party suppliers currently working with Lewisham, other IT suppliers, Government departments, other Public Sector organisations\n\n Main Responsibilities and job activities: Applications Lead \n\n • Investigating complex Oracle HCM incidents raised by business users through to fix and resolution.\n, • Managing system developments and changes from specification through to implementation.\n, • Overseeing Oracle Cloud quarterly updates, testing and other essential maintenance\n, • Coordinating feeder system integrations into Oracle Cloud within the PaaS solution.\n, • Working in collaboration with the 3rd party technical support provider\n, • Providing advice and guidance to stakeholders on best use of Oracle Cloud.\n\n Experience and skills required: Applications Lead \n\n • Experience of leading on the technical management of Oracle Cloud HCM modules including Core HR, Payroll, Absence Management, Time and Labor, ORC, BIP Publisher\n, • Experience of maintaining and configuring Oracle Cloud HCM modules to meet business requirement and troubleshoot and fix issues\n, • Experience of using service desk systems to manage user queries through to resolution\n, • Experience of change management processes, systems configuration and testing techniques\n, • Knowledge and understanding of Local Authority IT functions and requirements\n, • Excellent written and verbal communication skills. Ability to communicate at all levels with clients, colleagues, partners and external organisations.\n\n General information: Applications Lead Applications Lead \n\n • The post holder will be required to comply with organisation’s policies and procedures.\n, • The organisation has a no smoking policy. Staff are not permitted to smoke on any of the organisation’s premises nor in any vehicle used on organisation business.\n, • This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation.\n, • Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.\n\n

IT Service Delivery Manager \n\n • Annual Salary: £70,000 - £80,000\n, • Location: Watford – hybrid\n\n We are seeking a Service Manager responsible for the end-to-end delivery, performance, and continuous improvement of IT services supporting our clients business functions. This role involves managing the full lifecycle of several business-facing services in a multi-vendor, outsourced environment using SIAM and ITIL methods. The ideal candidate will have a strong focus on customer experience, service quality, and operational efficiency. \n Day-to-day of the role: \n\n • Lead the service desk, field support, and asset management functions, including budget accountability and people development.\n, • Ensure IT services deliver business value, meet agreed performance targets, and operate within budget.\n, • Maintain the IT Service Catalogue and ensure services are aligned with front office needs.\n, • Develop trusted relationships with business stakeholders to understand operational priorities and shape a service delivery model that maximises IT value.\n, • Collaborate with other Service and Digital Managers to align processes, share best practice, and contribute to continuous improvement across the IT organisation.\n, • Manage the delivery and maintenance of front office IT services including service desk, hardware lifecycle management, software asset management, and telephony systems.\n\n \n Required Skills & Qualifications: \n\n • Demonstrable experience in service ownership and delivery of end-user workplace services such as service desk, laptops/desktops, mobile phones, printers, and software licensing.\n, • Experience managing IT services in a multi-vendor, Managed Service or outsourced environment.\n, • Strong knowledge of IT asset management best practices.\n, • Proficient in ITIL and SIAM methodologies.\n, • Skilled in incident, problem, and change management.\n, • Experience managing budgets and cost allocation.\n, • Excellent communication and presentation skills, with the ability to produce high-quality documentation and reporting.\n, • Ability to work independently and in teams, with a business-focused, service-driven mindset.\n

Job Title: Technical Support Manager \n Location: Remote Working \n Duration: Permanent, open to both Full Time & PT applicants \n We are recruiting an experienced Technical Support Manager to manage a small team of Oracle Support Analysts. The Support Manager will play a pivotal role in ensuring the efficient operation of the Technical Support Team, meeting service level agreements (SLAs) and driving continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. \n Responsibilities \n Team Leadership and Line Management \n\n • Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts.\n, • Foster a collaborative and high performing team environment through coaching, mentoring and performance management.\n, • Conduct regular team meetings, one-on-one sessions and performance reviews.\n\n Support Desk Operations \n\n • Ensure the Support Desk functions efficiently and achieves agreed SLAs.\n, • Monitor and report on Support Desk performance metrics, identifying areas for improvement. Input into monthly customer reporting.\n, • Act as the escalation point for complex issues and ensure timely resolution.\n\n ITIL Process Management \n\n • Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management.\n, • Ensure compliance with ITIL best practices and standards.\n, • Develop and maintain a comprehensive knowledge base to support the team and end-users.\n\n Strategic Development and Continuous Improvement \n\n • Identify opportunities for improvement in Service Desk operations and implement solutions.\n, • Develop and execute a Support Desk strategy aligned with organisational goals.\n, • Collaborate with stakeholders to ensure the Support Desk meets evolving business needs.\n\n Qualifications \n\n • Bachelor’s degree in IT, Business Administration, or related field (or equivalent experience).\n, • Proven experience in leading a Service Desk or IT support team.\n, • Strong knowledge of ITIL processes and certifications (e.g., ITIL Foundation) preferred.\n, • Experience with Oracle tools and systems is a plus.\n, • Excellent problem-solving and decision-making skills.\n, • Strong communication and interpersonal skills.\n\n

Senior IT Support Engineer/IT Manager | London | £65,000 Want to become the face of IT for a global professional services business? Hays Technology is recruiting a hands-on Senior IT Support Engineer/IT Manager to take ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into a broader leadership role whilst remaining technically hands-on. Interested? Read the advert below and please reach out to Lorenz Pasch at Hays Technology for a confidential discussion if you are a good match - my contact details are available on my LinkedIn profile. Please only get in touch if you are able to do five days a week in London. No sponsorship options are available for this role. What you'll be doing Taking ownership of IT across the London and Birmingham offices. Acting as the senior escalation point for complex technical issues. Managing the relationship with an outsourced IT Service Desk. Owning hardware lifecycle, asset management and IT procurement. Supporting Microsoft infrastructure including Windows, Microsoft 365, Intune, Autopilot and Active Directory. Working alongside global infrastructure engineers on networking, servers and technical projects. Supporting meeting room technology and end-user computing. Building strong relationships with stakeholders across the business.We're looking for Senior IT Support Engineer, Lead IT Support Engineer or hands-on IT Manager experience. Strong Microsoft endpoint management (Windows, M365, Intune, AD, Autopilot). Experience supporting multi-site environments. Experience owning IT for an office, business unit or regional location. Excellent stakeholder management and customer-facing communication. Experience working with or managing an MSP/outsourced Service Desk is highly desirable. Professional services experience would be advantageous but isn't essential.This is an excellent opportunity for someone who enjoys solving technical problems, taking ownership and building trusted relationships, whilst developing into a broader IT management position within a global organisation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Guest Experience Manager SE1, London Bridge (nearest station is London Bridge) Upto £39,000 Our client is the UK’s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff. Quite possibly the most important appointment of the building, this is a front of house role that gives the building personality and puts life and soul into everyday occupation for guests, additionally assisting and supporting the Facilities Manager in all aspects of service delivery. The role is full time role Monday - Friday. Hours of work 8am - 5pm Monday - Thursday with a slightly later start of 9am on a Friday. Responsibilities Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful - whether lobbies, WCs, showers, cycle stores or smokers’ areas - being house proud and thinking about whether these spaces are working for customers Pursuing outstanding occupier satisfaction in the handling of guests, employees and client events Implementing outstanding reception procedures - call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, emergency notifications. Reporting service failures to the Help Desk and owning their resolution. Zero tolerance to damage or poor standards Managing and training own cover - ensuring cover upholds the same standards and experience You are the Building Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything that goes on! Forging friendly and trusted relationships with the people in the building. Regularly reviewing all building amenities and engage with occupiers through meetings and surveys to identify changes in requirements - foldable bike storage / charging for e-bikes and scooters - just a couple of examples! Identifying initiatives such as lunchtime run or yoga clubs - and promoting local amenities that people should know about - for example, green spaces, new shops and restaurants, local events etc Secure a budget to mark seasonal events in style and appropriate to the building and its people. Liaise with other GXMs across the network to explore services and amenities offered elsewhere. Maintaining the building’s website ensuring content is up to date, and working with appointed design agency to keep it relevant, engaging and offering a great user experience Creating and managing content for the buildings social channels on Instagram and LinkedIn. If you are a resilient and enthusiastic individual eager to grow and develop - with the ability to self manage and show initiative, then please reach out. We are keen to hear from friendly and approachable candidates with experience working within a similar role

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

Description Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. If you want your work to matter, this is where it happens. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. The role: We're looking for a Revenue Operations Manager to help enable our commercial team through a period of significant change combined with fantastic growth: embedding AI into how we plan, sell and retain, while raising the efficiency bar set by our leadership and investors. Reporting to the Chief Revenue Officer, you will be responsible for ensuring that Ripjar builds, enables and governs best-in-class revenue processes across marketing, sales and customer success. You will own the operational systems that turn our growth strategy into measurable execution: the data, technology, processes, disciplines, and increasingly the AI agents that work alongside our commercial team. This is a senior, high-visibility individual contributor role, partnering directly with the executive team and acting as the: bridge between commercial leadership and the board's view of revenue performance. Key responsibilities : Revenue planning: Own the annual planning cycle end-to-end, including capacity, territories, quotas and compensation, and align this with the wider commercial plan across Marketing and Customer Success. AI orchestration and commercial transformation: Lead the design, deployment and governance of AI workflows and agents across the commercial team and within RevOps's own operations. Run a continuous cycle of evaluating, piloting, scaling and retiring tools, and prove the business impact of each. Change management: Lead the change programme that lands new processes, tools and AI workflows across the commercial team, including communication, training, adoption metrics and reinforcement. Data, systems and tech stack: Own the commercial data model, governance and quality standards that make our reporting trustworthy and our AI agents reliable. Own the wider commercial tech stack: Salesforce and the surrounding tools: including selection, negotiation, implementation and supplier management. Process discipline and cadence: Define, run and lead the operating cadences that hold the commercial team to account: pipeline reviews, forecasting, win/loss reviews and QBRs. Monitor process compliance, surface non-adherence and bottlenecks to leadership, and maintain standards when under pressure. Performance, KPIs and forecast accuracy: Define and instrument the commercial KPIs that matter to leadership and the board, including pipeline efficiency, CAC payback, NRR, gross retention and forecast accuracy. Drive measurable improvements against benchmarks. Pricing: Own pricing frameworks, deal desk and discount governance, ensuring consistent application across deals and protecting commercial margin. Enablement and SKOs: Develop and maintain the Sales Playbook, and support the planning and delivery of company kick-off and enablement events. Reporting and board-level storytelling: Deliver the monthly, quarterly and board-level reporting cadence, producing the data narratives that arm leadership with credible, defensible stories to take to the board. Requirements What we're looking for : • Demonstrated experience leading commercial transformation in an enterprise software scale-up, including at least one full annual planning cycle owned end-to-end., • A track record of designing, deploying and measuring AI workflows in a commercial setting, both for the commercial team and within RevOps itself, including data preparation, governance and driving adoption., • Proven experience leading change management across a commercial team, with the ability to translate complex process and technology change into clear, actionable messaging for different audiences., • A strong grounding in modern commercial KPIs and benchmarking, including pipeline efficiency, CAC payback, NRR, gross retention, magic number and forecast accuracy., • Strong presentation and data-storytelling skills, with an instinct for the narratives leadership needs to take to the board each quarter: and the discipline to back them with credible numbers., • A good working knowledge of sales compensation design and practices., • The confidence and commitment to hold the commercial team to account on process discipline: comfortable challenging senior peers and raising difficult issues with confidence when standards slip., • Excellent interpersonal skills, with the ability to build credible relationships across all levels and functions, including the executive team., • A proven ability to prioritise effectively, delegate admin work and manage agencies, so that the role stays focused on strategic impact rather than getting pulled into operational firefighting., • Comfort managing multiple demands and adapting to shifting priorities, ambiguity and rapid change. Tools, Technology and Methodologies • Fluency with at least one sales methodology, such as MEDDIC, Sandler or Miller Heiman, alongside familiarity with signal-based and ABM-driven GTM motions., • Expert knowledge of Salesforce (certification desirable), with hands-on experience of the wider AI-native commercial stack (for example Clari, Gong, Outreach, Clay or equivalent)., • Strong analytical skills, with confidence in SQL, BI tooling (Tableau, Looker or similar) and financial and revenue modelling. Advanced Excel is assumed. Benefits Why we think you’ll enjoy it here: • Competitive base salary per year DOE, • Fully remote working, • 25 days annual leave + your birthday off, rising to 30 days after 5 years of service, • Full Christmas shutdown, • 35 hour working week, • Flexible working hours, • Life assurance, • Company Share Scheme, • Private Family Healthcare, • Employee Assistance Programme, • Company contributions to your pension, • Enhanced maternity/paternity pay, • The latest tech including a top of the range MacBook Pro, • Offices equipped with well-stocked pantries with food, snacks and drinks when in the office

Hire Desk Manager Location: Croydon Salary: £35,000 - £48,000 per annum (DOE) Hours: Monday to Friday, 7:30am - 5:00pm Whats in it for you? Join a well-established independent tool hire business with a strong reputation for customer service Take ownership of a busy hire desk operation within a supportive and growing company Work closely with the depot management team and play a key role in day-to-day operations Opportunity to develop your career within the tool hire, plant hire or construction supply sector Competitive salary of £35,000 - £48,000 depending on experience and responsibilities Excellent benefits package including: Health cash plan with virtual GP access Enhanced workplace pension scheme 28 days holiday (rising to 33 days with service, including bank holidays) Company workwear and PPE provided Free equipment hire and staff discounts On-site refreshments including fruit, snacks and drinks Seasonal gifts and additional company rewards The Opportunity A well-established independent tool hire company is seeking an experienced Hire Desk Manager to join its C...

The Role We are seeking a Senior End User Services Technician to join our Service Desk and End User Services team, providing high-quality IT support across the organisation. In this role, you will deliver advanced first and second-line support to around 500 users in a Microsoft 365 environment, supporting both on-site and remote colleagues. As a senior member of the team, you will act as a key escalation point, taking ownership of complex technical issues and ensuring incidents and service requests are resolved in line with agreed service levels. You will support the day-to-day running of the service, working closely with the End User Services Manager to manage workload, monitor performance, and maintain a high standard of customer service. The role has a strong technical focus, particularly across Microsoft 365 technologies including Teams, SharePoint Online, Entra ID and Microsoft Copilot. You will also contribute to mentoring team members, improving processes, and creating and maintaining documentation to support both internal teams and end users. What we're looking for This is an opportunity to step into a senior role where you can make a real impact on the delivery of IT services and the overall user experience. You will work with a modern technology stack, further developing your expertise across Microsoft 365 and endpoint management, while also building your leadership and mentoring skills. Y...

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Reporting to the planned Maintenance Manager, the successful Station Systems Technician will be responsible for carrying out planned preventative maintenance activities on CCTV, CIS, PA, SISS (Station Information and Security Systems). The role is to work permanent nights Sunday to Thursday, 10pm to 6am from our Pirin Court Depot E16 4TL, located close to Canning Town . What you’ll do: Assist more qualified technicians in undertaking fault rectification on CCTV, Public Address / Voice Activation systems (PAVA), Public Help Points PHP and CIS screens Attending planned, remedial and corrective maintenance tasks Ensuring SISS assets are well maintained, and station communication faults are reported and fixed Utilising field IT equipment to provide real time remedial and planned maintenance data Liaison with Telent Service Centre for tasking, fault updates and completions. Who you are: This opportunity someone who has some experience in IT, Server, IP addresses, or computer skills who may be working in an office or in a service desk environment and want to be more hands on, working outside at LU stations in all weathers, who can multi-task and who enjoys learning, as you will join a team of experienced Technicians. The Level 4 Technician will also suit you if you have experience within a similar role or have an understanding of Network Rail health & safety procedures/processes. Key Requirements: CCTV, IP networking or electrical background Good understanding of O365 packages and IT awareness Ability to solve problems and fault find Full UK Driving Licence The job holder will be required to work from Pirin Court Service Centre as part of a team working nights Sunday to Thursday, 10pm to 6am . What we offer: At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually Pool Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed Join us and help deliver critical infrastructure projects that make a real difference. It’s an exceptional time to be a part of M Group. #TelentTS IND2

Obsolescence Manager Location: Huntingdon, UK Clearance level - High - (DV) Developed Vetting UNLEASH YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with the principles of BS EN IEC 62402:2019 and ITSM good practice. The QDC Portfolio Obsolescence Manager will be accountable to the Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design stakeholders to ensure that new or changed hardware, software, firmware, applications, and third-party components are considered against the agreed Obsolescence Management strategies, Obsolescence Management Plan, and service lifecycle requirements. You will proactively identify items that are obsolete, approaching end-of-life, end-of-sale, end-of-support, or otherwise at risk of reduced availability, supportability, maintainability, compliance, or service continuity. You will assess and communicate the associated operational, cyber-security, commercial, contractual, and service risks, producing evidence-based customer reports that support clear decisions on risk acceptance, residual-risk treatment, or funded remediation. You will work closely with the wider portfolio, including Commercial, Finance, PMO, IT Asset Management, Service Configuration Management, Core Service, Security/Cyber, Service Architecture, Agile Change teams, suppliers, and wider Engineering entities, to identify, assess, prioritise, and resolve lifecycle and obsolescence risks throughout the asset, configuration item, service, and system lifecycle. The role is based on a customer site near Huntington (3-4 days per week), with travel to other customer sites and the Leidos Farnborough office. Develop, implement, maintain, and continually improve an Obsolescence Management Plan (OMP) aligned to the Obsolescence Management Policy, contractual obligations, regulatory requirements, customer outcomes, service-management controls, and BS EN IEC 62402 principles. Identify, assess, classify, and monitor obsolescence for configuration items and technology assets, including hardware, software, operating systems, firmware, applications, infrastructure components, and third-party products, using lifecycle intelligence such as vendor roadmaps, end-of-life notices, end-of-support dates, and support-policy changes. Maintain obsolescence registers, lifecycle records, configuration and asset data, risk assessments, treatment plans, decision records, and residual-risk positions, ensuring defined ownership, review cadence, governance, and timely escalation of critical risks. Perform obsolescence impact assessments for obsolete or at-risk items, including service impact, dependency and compatibility constraints, security exposure, availability and maintainability implications, compliance considerations, workaround requirements, and operational support consequences. Lead and coordinate obsolescence mitigation and resolution strategies such as last-time buys, alternative sourcing, approved substitutions, upgrade paths, redesign, requalification, repair solutions, extended-support agreements, risk treatment, or service re-architecture. Work with Engineering, Architecture, and Design teams to identify and validate replacement options (form-fit-function replacements, approved alternatives, or modern equivalents), including compatibility, security, supportability, and service impact. Define replacement and remediation recommendations with an implementation view, including change category, implementation steps, prerequisite changes, testing and validation needs, release and deployment considerations, service-transition impact, and high-level effort or cost drivers to support funded-change decisions. Engage with suppliers to understand product lifecycle status, roadmaps, and end-of-life notifications. Support programme bids, cost models, and business cases by providing obsolescence impact assessments. Facilitate customer and portfolio decision-making by presenting options for risk acceptance, risk treatment, residual-risk ownership, and funded remediation; maintain traceability of decisions, approvals, assumptions, controls, and agreed actions. Ensure compliance with customer, contractual, and regulatory requirements related to obsolescence management. Provide customer-facing reporting packs (e.g. monthly/quarterly) showing obsolete/at-risk products, affected locations/services, risk ratings, support implications, and recommended actions. Contribute to continual improvement of obsolescence-management processes, lifecycle-data quality, service-management controls, reporting packs, governance forums, and toolsets. Provide technical assurance on packaging/installation standards (approved versions, dependencies, hardening, and supportability) so remediation actions do not introduce new lifecycle or security risk. Assess and communicate the impact of proposed changes through the change enablement lifecycle, including compatibility, regression and validation needs, support status, configuration baseline impact, release and deployment considerations, and downstream service impact, providing inputs to CAB or the relevant Change Authority as required What does Leidos need from me? Develop, implement, govern, and continually improve the Obsolescence Management Plan across the enterprise, together with proactive and reactive obsolescence strategies that minimise lifecycle risk and provide controlled mitigation, resolution, or risk-treatment options. Provide obsolescence-management input at programme, technical, service-management, and support meetings, and chair the Obsolescence Working Group to drive governance, prioritisation, decision-making, and action tracking. Produce, maintain, and communicate the Obsolescence Management Forecast, including emerging lifecycle risks, forecasted end-of-support events, affected services, risk ratings, mitigation options, and decision points. Proven experience and Knowledge of obsolescence/lifecycle management within a complex IT or operational technology estate. Strong technical understanding across hardware, operating systems, applications, and infrastructure components, including integration, dependencies, and service delivery impact. Working knowledge of ITIL and ITSM practices, particularly IT Asset Management, Service Configuration Management, Change Enablement, Incident Management, Problem Management, Risk Management, Knowledge Management, and Continual Improvement, including how configuration and lifecycle data underpins effective service-management controls. Experience working within regulated or high-assurance environments and producing evidence-based reporting for customer and audit stakeholders. Ability to analyse technical, operational, and commercial data to assess risk, determine service impact, and recommend practical mitigation or replacement options. Strong stakeholder management skills with the ability to influence decisions across multi-disciplinary teams (operations, engineering, security, procurement, and customer). Experience engaging vendors/suppliers for lifecycle information (EoL/EoS notices, support options, roadmaps) and translating this into actionable plans. Excellent communication and reporting skills, including the ability to produce clear Obsolescence Impact Reports, risk summaries, and recommendations for non-technical audiences. Desired Skills Knowledge of industry standards and best practice for obsolescence management, particularly BS EN IEC 62402, including obsolescence-management policy, organisational infrastructure, OMP development, proactive design strategies, risk-based management approaches, resolution selection, implementation, measurement, and continual improvement. Experience with obsolescence management tools or lifecycle databases such as Diamond OM. Understanding of ITSM service configuration management, configuration baselines, CI relationships, asset records, change enablement, release and deployment controls, and auditability. Commercial awareness, including cost modelling and total lifecycle cost considerations. Experience in ITSM and ITAM tooling such as: ManageEngine End Point Central. Service Desk Plus. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares. TPBN1_UKTJ

Day 1: You've got a desk, a first-class induction, and a tailored development plan to set you up for success. Day 30: You're out visiting clients, your candidate pipeline is taking shape, and you're getting a feel for your market. Day 90: You've got clients coming back to you first, and candidates who trust you to find them the right role. Improve your working life and build a career with genuine progression built in. We're hiring Recruitment Consultants to join the Rubicon team, supporting one of our key divisions, playing a pivotal role in sourcing candidates, account managing exclusive clients, and building long-standing relationships with new businesses. Why this Recruitment Consultant role exists: our divisions have exclusive client relationships and growing demand for skilled candidates. We need people who can source brilliant candidates, build trust with clients, and grow the business through consultative, 360 recruitment. Rubicon is 100% employee-owned (think John Lewis & Waitrose, but smaller and more personal). That means the effort you put in doesn't just hit a target, it contributes to shared success and long-term financial wellbeing for the people doing the work. What's in it for you • Up to £35,000 basic salary, plus quarterly bonuses A first-class induction, ongoing technical training and a tailored personal development plan A clear progression path to Senior Consultant, every manager and director started here * Exclusive client accounts to build on from day one Benefits include • Free parking Early finish Fridays, followed by Friday drinks (first round on Rubicon) Commission schemes Holiday sell-back scheme Training and external qualifications with the REC Quarterly performance-related bonuses Regular awards and prizes, including 'Employee of the Month' 33 days holiday (including bank holidays) plus 1 extra day for your birthday Birthday gift from the company Become part of Rubicon's 100% employee-owned trust (after 6 months) Private medical insurance (after your first year) * Flu jabs, free eye test, and discounts on glasses What you'll be doing day-to-day as the Recruitment Consultant • Sourcing candidates through job boards, sourcing tools and proactive networking Contacting registered candidates by phone, email and face-to-face Conducting qualification calls aligned to detailed job specs Visiting prospective and existing clients to understand their requirements Creating opportunities through speculative approaches and market mapping * Maximising opportunities within the client base with consultative recruitment solutions As the Recruitment Consultant you'll bring • A background in recruitment, lettings, property, account management or B2B customer support (a hospitality background would also be very relevant) Strong administration skills with attention to detail A professional telephone manner and customer service experience Experience using CRM systems or similar databases A full UK driving licence The culture fit You'll sit within a sociable, empowered team where every manager and director has progressed from this very position. With regular team-building events and social activities, you'll be part of a business that genuinely invests in its people. While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.

The Client This is an excellent opportunity to join a well-established building services contractor delivering high-quality mechanical, electrical and public health engineering projects across a range of commercial, industrial and public sector environments. The business provides a full design, installation and project management service, covering design, procurement, installation, testing, commissioning and maintenance, with a strong focus on technically led building services and renewable energy solutions. Projects can range from around £1.5m upwards, with larger schemes reaching circa £5m to £6m, covering sectors such as healthcare, commercial, education, industrial and wider public sector buildings. This is a company that genuinely cares about the quality of work it delivers. They are not looking for someone who simply wants to push jobs through quickly and move on. They want someone who takes pride in proper project delivery, strong client relationships, commercial control and high technical standards. Why This Role Exists This role exists because of growth, new project wins and the need to strengthen the senior mechanical delivery team. The business has a strong pipeline of work and is now looking for an experienced Mechanical Contracts Manager who can take ownership of mechanical projects from estimate handover through to completion and final account. This is not a role for someone who wants to sit behind a desk and simply pass messages between site, client and office. It needs someone who understands mechanical services properly, can lead from the front, manage labour and subcontractors, deal with clients, control costs and make sure projects are delivered safely, profitably and to the right standard. For someone already working as a Mechanical Project Manager, Senior Mechanical Project Manager or Mechanical Contracts Manager, this could be a very sensible next move. It is particularly well suited to someone who is currently employed and performing well, but perhaps starting to question whether their current role still offers the autonomy, progression or long-term opportunity they want. Overview You will be responsible for managing mechanical services installation projects from handover of estimate through to completion and agreement of final accounts. The role will involve managing projects across commercial, industrial and public sector buildings, with a focus on quality, programme, cost control, health and safety, client management and technical delivery. Typical responsibilities will include: Taking mechanical projects from estimating handover through to completion Managing project delivery, programme, quality and commercial performance Procuring plant, materials and subcontractor packages Managing labour requirements and controlling associated costs Carrying out regular site visits to monitor progress and standards Preparing and managing applications for payment Costing and managing variations Forecasting spend and keeping projects within budget Preparing work in progress reports for senior management Managing health and safety requirements, including RAMS Liaising with clients, consultants, architects, builders, surveyors and internal teams Attending project, client and technical meetings Supporting tender submissions where required Managing certification, commissioning information and O&M manuals Building and maintaining strong client and supply chain relationships This is a proper mechanical delivery role. You will need to be technically credible, commercially aware and comfortable taking responsibility for live projects. The Person The company is looking for someone with a strong mechanical building services background and proven experience managing mechanical installation projects. You are likely to suit this role if you: Have experience managing mechanical services projects within building services Have worked across commercial, industrial, healthcare, education or public sector projects Understand HVAC and wider mechanical building services systems Have experience managing mechanical packages from around £1.5m upwards Are commercially aware and comfortable managing cost, programme, variations and final accounts Can manage labour, subcontractors, suppliers and site teams effectively Are confident dealing with clients, consultants and internal project/design teams Have strong communication and organisational skills Are practical, methodical and able to solve problems properly Can work independently without needing to be micromanaged Hold a current CSCS Gold or Black management card Hold SMSTS CAD experience would be useful, but it is not essential. The Package The salary is up to £75,000 , depending on experience. The wider package includes: Car allowance 25 days holiday Senior role within a growing building services contractor Good-quality mechanical projects Direct access to senior decision-makers Genuine autonomy and influence A stable business with a strong pipeline of work The opportunity to join a company that cares about quality, not just turnover Why It Might Be Worth a Conversation If you are already working as a Mechanical Contracts Manager or Senior Mechanical Project Manager, you may not be actively looking. That is completely fine. This is the kind of opportunity that could be worth a confidential conversation if you feel your current role has become too restrictive, too corporate, too reactive or simply no longer offers the progression you want. The business is looking for someone who can take ownership, add value and help deliver mechanical projects properly. For the right person, this could offer a strong long-term move with more visibility, more responsibility and more influence. How To Apply If this sounds like the sort of opportunity you would be open to discussing, please apply or get in touch for a confidential conversation. You do not need to have an up-to-date CV to make an initial enquiry. If the role is potentially of interest, we can have an informal conversation first and take it from there. TPBN1_UKTJ

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Multi-Skilled Service Engineer - Electrical Bias JLL Workplace Management - West Quay Shopping Centre, Southampton About JLL Workplace Management If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management! Position Overview JLL are seeking an experienced Maintenance Engineer to join our team at West Quay Shopping Centre, Southampton. You will be responsible for maintenance and reactive duties at this premier retail destination. Location: West Quay, Southampton (Site Based) Core Hours: Monday - Friday, 8:00am - 17:00pm Main Duties & Responsibilities Maintenance & Operations Carry out planned and reactive maintenance in accordance with company PPM and task schedules Undertake PPM activity in a quality, professional manner Use and complete CAFM system accurately Undertake reactive maintenance works as directed by Help Desk and/or management team Manage JLL sub-contractors whilst working on site Reporting & Documentation Production of technical and situational reports as required Writing activity reports in line with company procedures accurately and timely Provide accurate timesheet information weekly and on time Proactively assist management team to produce quotations by providing accurate information for extra works Team & Client Relations Be part of the current shift team (Early, late & weekend) Communicate clearly and effectively with team members and clients at all times Attend team meetings/briefings Ensure the company is presented in a positive light at all times Provide first line out of hours call out for the site Technology & Compliance Proactively use technology systems to ensure contractual compliance Carry out works in a professional and proactive manner Escalate major site issues or incidents to line manager immediately Perform additional duties on site as requested Health, Safety & Quality Understand requirements of all relevant Health, Safety, Environmental and Quality legislation Ensure materials and equipment are handled, stored and used with due regard to relevant legislation Actively participate in health and safety processes including accident investigation, reporting, risk assessments and auditing Co-operate with the company to fulfil moral and legal duties and obligations Essential Qualifications & Experience Technical Qualifications Electrical Engineering apprenticeship / NVQ or C&G (Essential) 18th Edition IEE: Wiring and Installation (Essential) Ability to attain 18th Edition through additional training if you have 17th Edition Knowledge of air conditioning, ventilation extraction, plumbing and general fabric Experience Requirements Minimum 5 years relevant experience in Commercial environment Experience working in retail or shopping centre environments preferred Skills & Competencies Excellent communication skills and ability to deal with all levels of staff Proactive approach to achieving the highest standard of operation Good IT and report writing skills Ability to work under pressure whilst remaining calm, clear thinking and able to deliver required services within given time constraints What This Role Offers Opportunity to work with a leading global real estate services company Site-based role with variety and challenge Professional development and training opportunities Collaborative team environment Career progression within JLL Workplace Management Ready to achieve your ambitions? Join us at JLL Workplace Management and be part of a team that's shaping the future of workplace and facilities management. To Apply: Please submit your CV and cover letter detailing your relevant experience and qualifications for this multi-skilled service engineer position. Location: On-site -Hampshire, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. TPBN1_UKTJ

La Fosse Associates is looking for an experienced Senior Project Manager to lead the implementation of an IT outsourcing programme centered on Service Desk and IAM services.

Location: Pembroke Salary: £30,000-£35,000 salary dependant on experience Join a successful engineering business specialising in lifting, inspection, and safety equipment, supporting customers across the UK through a network of regional depots. With a strong commitment to employee development, teamwork, and exceptional customer service, the company provides a supportive environment where careers can grow. This is an exciting opportunity for an organised and proactive Hire Controller / Depot Assistant to play a key role in the day-to-day operation of a busy depot. Role Overview Manage daily depot administration, including raising hire and sales contracts. Process customer orders efficiently, ensuring accuracy throughout. Assist with picking, packing, and preparing equipment for dispatch. Maintain accurate stock records and support stock control activities. Keep the depot clean, organised, and compliant with health and safety standards. Build positive relationships with customers, suppliers, and colleagues. Support the Depot Manager and provide cover when required. Help coordinate daily depot operations to ensure efficient workflow. Identify operational issues and contribute to continuous improvements. Promote excellent customer service and maintain high operational standards. Work collaboratively with the wider team to achieve business objectives. Requirements Previous experience within a depot, hire desk, warehouse, or supervisory environment. Strong IT and computer literacy. Experience raising hire or sales contracts would be advantageous. Excellent organisational skills with strong attention to detail. Good communication and interpersonal skills. Ability to prioritise tasks and work effectively in a fast-paced environment. Proactive approach with strong problem-solving abilities. Positive, can-do attitude and willingness to learn. Experience supervising or supporting a small team is desirable. Commitment to maintaining a safe and efficient working environment. Salary & Benefits £30,000-£35,000 dependant on experience Employee profit share scheme. Company pension. 25 days annual leave plus bank holidays. Employee discount. Health and wellbeing programme. Store discount. Ongoing training and development opportunities. Genuine career progression within a growing business. Supportive, collaborative, family-oriented working environment. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for. TPBN1_UKTJ

ISO Manager The Role Are you an experienced ISO and Compliance Manager Are you someone who ensures organisations maintain full adherence to all statutory, regulatory, contractual, and certification-based obligations The ISO Manager is a key role in overseeing multiple ISO management systems, data security and privacy frameworks. You will be managing, maintaining and continually improving ISO management systems (9001, 27001, 20000, 14001) and supporting organisational risk management and maintaining relevant registers. You'll also be planning and coordinating audit activity, including, internal audit schedules, supporting external surveillance/ recertification audits and maintaining controlled documentation evidencing conformity. About You: You will have 3+ years' experience in a similar ISO or compliance focused role. You will have strong knowledge of ISO frameworks and audit processes, demonstrating excellent documentation, audit and evidence tracking skills. You will have the ability to work in a fast-paced environment independently, and in a team, take ownership of your work and bring a positive, proactive approach to your work. You will have strong organisational and communication skills, with the ability to build effective relationships across both technical and non-technical teams. Additionally, you will demonstrate an analytical approach with the ability to translate regulatory and compliance requirements into practical business processes. About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you'll enjoy: Salary of £40,000 to £45,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply)). Holiday of 22 days per annum (increasing with length of service). In addition, 8 Bank Holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK. TPBN1_UKTJ

Programme Manager Location : Ringwood, Hampshire, + Hybrid Home Working (2 days a week in the office post-probation) Salary : £47,000 - £53,000 DOE + Profit Share and Benefits Hours : 37.5 hours per week Contract : Full-Time, Permanent The Role This is an outstanding career opportunity for a Programme Manager, who thrives on leading multiple projects, delivering exceptional results and driving customer satisfaction. In this role, you will oversee the successful delivery of IT programmes and projects, ensuring they're completed on time, within budget and to a high standard. Leading a team of Project Managers and working closely with customers to design and deliver tailored projects. The Skills You Will Need: To succeed in this role, you'll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail, ensuring accuracy and quality in programme documentation and delivery. Proven experience in managing multiple projects and managing project teams. For this role, a full driving license is required , and the position is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holiday (increasing with length of service). Additional paid leave for your birthday. Company performance-based additional paid leave. Company sick pay policy. Pension Scheme. Private Medical Insurance (including dental). Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, occasional pizza and a posh coffee machine! About Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. TPBN1_UKTJ

If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Desk Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager

Technical Team Lead Location: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits) Job Type: Full-time, Permanent Sector: IT Solutions & Cyber Security (Managed Service Provider) Reports To: Head of Service Delivery / Operations Manager About the Company Our client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This is a confidential search; the client's identity will be disclosed to shortlisted candidates. The Role As Technical Team Lead, you will take day-to-day ownership of the Service Desk, leading and developing a team of engineers while acting as the senior technical escalation point for complex 2nd and 3rd line issues. You'll balance hands-on technical problem-solving with team leadership, and you'll play an active role in wider infrastructure and client projects as the business continues to grow. Key Responsibilities Lead, mentor and develop the Service Desk team, driving performance, ticket quality and SLA adherence. Act as the senior escalation point for complex 2nd and 3rd line technical issues, taking ownership through to resolution. Support, coach and upskill engineers, carrying out call/ticket quality reviews and identifying training needs. Monitor ticket queues, workloads and priorities to ensure efficient allocation and timely resolution. Contribute to and take part in client infrastructure projects, migrations and technology rollouts. Assist with the design, implementation and maintenance of M365, Azure and networking environments for clients. Identify recurring issues and drive proactive, root-cause fixes and process improvements. Maintain accurate documentation, including knowledge base articles and client-specific procedures. Liaise with clients directly where required, including occasional on-site visits. Support out-of-hours or on-call cover as part of a rota, where applicable. Skills & Experience Required Previous experience within an MSP (Managed Service Provider) environment is essential. Proven experience leading, supervising or mentoring a technical team, or ready to take the next step into a lead role. Strong working knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune). Solid experience with Microsoft Azure (administration, virtual networks, Entra ID/Azure AD). Good understanding of networking fundamentals (routing, switching, firewalls, VPNs, DNS/DHCP). Experience with Windows Server administration, Active Directory and virtualisation platforms. Awareness of core cyber security principles and best practice (endpoint protection, patching, backup/DR). Excellent troubleshooting skills across 2nd and 3rd line technical issues. Strong communication skills, with the ability to explain technical issues clearly to both colleagues and clients. A full, valid UK driving licence is required for this role. What's On Offer A key leadership role within a growing, market-leading IT and cyber security provider. Genuine progression opportunities as the business continues to scale. Exposure to varied projects across M365, Azure, networking and security. Supportive, close-knit team environment with investment in ongoing training and certifications. * Competitive salary, dependent on experience. TPBN1_UKTJ

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Purpose We're seeking a skilled and motivated Site Plumber to join our established engineering team supporting a prestigious central London site based on the Strand. You'll work autonomously and collaboratively, coordinating with client-approved contractors and providing technical expertise to both your line manager and the site facilities team. This position requires comprehensive knowledge of commercial plumbing systems, building fabric services, and a commitment to maintaining a professional appearance and demeanor at all times. Key Responsibilities Maintenance & Operations Execute reactive maintenance repairs efficiently across the site, ensuring minimal disruption to building operations Conduct regular inspections of plumbing services, proactively identifying and addressing issues before they escalate Maintain engineering standards to maximize plant efficiency, reliability, and operational performance Apply logical fault-finding techniques to diagnose and resolve complex plumbing issues Technical Delivery Perform comprehensive plumbing tasks including toilet and basin repair/replacement, tap and blending valve work, auto tap fault finding, instantaneous water heater maintenance, HW calorifier servicing, pipework repair, pump and valve replacement, TRV and radiator work, lagging, unblocking, gutter cleaning, macerator replacement, and immersion heater replacement Complete planned preventative maintenance (PPM) tasks including pump servicing, UVHW calorifier inspections, blending valve servicing, temperature testing and flushing, instantaneous water heater maintenance, AC/AHU filter replacement, emergency light testing, and functional equipment inspections Source and quote for necessary parts and equipment, ensuring cost-effective procurement Update and close completed reactive and PPM tasks within the client's CAFM system Compliance & Documentation Ensure strict adherence to JLL and client Health & Safety procedures at all times Maintain compliance with company QA and site-specific procedures Produce detailed, accurate reports documenting remedial works requirements Update on-site logbooks for compliance purposes and complete all required certificates and documentation Develop and complete on-site Method Statements and Risk Assessments as necessary Work consistently to recognized industry standards Collaboration & Development Coordinate effectively with client-approved contractors to ensure seamless service delivery Provide technical guidance and advice to line management and facilities teams Support other trades as required to ensure overall site operational excellence Participate in ongoing training including health and safety courses and professional development to maintain current knowledge and qualifications (CPD) Maintain all company-issued tools in safe, working condition Essential Qualifications & Experience Qualifications C&G 6035 Level 3 / NVQ Level 3 Diploma in Plumbing Studies or recognized equivalent qualification/apprenticeship BPEC Water Supply (Water Fittings) Regulations 1999 UVHW Certificate Legionella / L8 Qualification Experience & Knowledge Extensive knowledge of commercial plumbing systems Comprehensive understanding of Health & Safety regulations Basic electrical skills (advantageous) Personal Attributes Self-motivated with strong initiative and ability to work unsupervised Excellent written and verbal communication skills Professional appearance and demeanor Strong team player who contributes to collective success while following direction effectively Adaptable and flexible approach with willingness to embrace change Logical problem-solver with strong analytical capabilities What We Offer Compensation & Recognition Competitive salary with annual pay reviews Performance-based annual bonus Enhanced overtime rates: 1.5x weekdays, 2x weekends, plus day in lieu on bank holidays Standby rate: £15 per day (£50 on bank holidays) Time Off & Flexibility 24 days holiday plus bank holidays (pro-rated for shift workers) Holiday buy/sell scheme: purchase up to 5 additional days, sell up to 2 days Financial Wellbeing Life assurance Auto-enrollment company pension scheme Salary sacrifice electric vehicle scheme Cycle to work scheme Employee discounts with various brands Health & Wellbeing Employee Assistance Program (EAP) providing confidential support Career Development Comprehensive learning and development programs Professional training opportunities Clear career progression pathways within JLL's global organization What You Can Expect From Us You'll join an entrepreneurial, inclusive culture where we succeed together-across the desk and around the globe. At JLL, like-minded professionals work naturally together to achieve great things in an environment that values collaboration, innovation, and professional growth. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. TPBN1_UKTJ

Senior Sales Advisor Birmingham, West Midlands About Us Cooksongold: craftsmanship, quality and trust sit at the heart of everything we do. For over 100 years, we have proudly delivered some of the finest jewellery materials, tools and products to the jewellery industry, building long-standing relationships with makers, designers and retailers who expect exceptional standards and a premium service. We are highly rated by our customers we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers. This opportunity comes at a standout moment in Cooksongolds continued growth and evolution, as we further elevate our Birmingham Showroom experience to reflect the quality of the brands, products and clients we serve. We have recently appointed a new Showroom Manager, whose 30+ years of specialist jewellery experience brings a distinctly luxury-focused perspective to the showroom. Joannes career spans manufacturing, high-end retail and senior leadership, with her most recent role involving the successful opening of a prestigious multi-showroom environment for one of the worlds leading watch and jewellery retailers. This background adds an exceptional level of insight, standards and attention to detail to the Birmingham showroom. The Role As a Senior Sales Advisor, you will play a key role in supporting this elevated vision. Working closely with the Showroom Manager, you will deliver a refined, consultative and professional client journey, lead by example on the showroom floor and ensure every interaction reflects the heritage, luxury and expertise that define the Cooksongold brand. Key Responsibilities: • All clients are greeted and served in a professional manner from our welcome desk. - All products must be accompanied by the appropriate signed paperwork. - Any issues raised by the customer to be discussed and resolved to the satisfaction of both parties. - Deliver an exceptional client experience. - Maintain a strong communication link to the Showroom Manager to review all aspects of store trading. - Strict compliance with cash control measures. - Overview all daily Stock takes and ensure procedures are undertaken. - Oversee the running of the rota set by the Showroom Manager on our welcome desk, ensuring its running efficiently. - Actively being Pro-Active on sales on a day-to-day basis and making sure all KPIs are met. - Ensure a comprehensive knowledge of all policies / procedures relevant to our Birmingham Store. - Product knowledge is constantly reviewed to enable professional customer service. About you To succeed in this role, you'll need previous experience within a customer service role or similar, being able to communicate clearly and with people at all levels. You must also be willing to do whatever it takes to get the job done, whilst being able to cope under pressure. Benefits You will benefit from: • Up to 34 days paid leave per year (including bank holidays) - A generous Pension Scheme where employee contributions are matched by the company up to 8% - Employee Assistance Programme - Interest-free loans for travel to work costs - Life Assurance up to x4 salary - Discounts on company products Our Job Applicant Privacy Notice can be viewed on our website. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. TPBN1_UKTJ

IT Service Delivery Manager £55,000£65,000 + Bonus 4 Days Onsite per week, Brentwood Are you passionate about developing people, improving IT services, and creating a Service Desk that delivers an outstanding customer experience? We're working with an organisation that's investing in the next phas

Area Manager – Multi-Site Grab & Go (Central London) £35,000–£40,000 DOE + KPI Bonus (after probation) Full Time | 6–8 Sites | Central London Monday–Friday (typically 6:30am–4:00pm) with flexibility for early starts and one weekend per month Looking for a role where no two days are the same? We're looking for an energetic, hands-on Area Manager to join one of London's fastest-growing Grab & Go food businesses. This isn't a desk-based Area manager position. You'll spend around 70% of your time supporting sites on the ground and 30% focusing on operational management, helping our supervisors and teams deliver exceptional service every day. As an Area manager You'll oversee 6–8 busy Central London locations, acting as the link between the sites, senior leadership and operations. One day you could be covering a supervisors absence, the next you're supporting a busy breakfast or Kitchen production service, reviewing weekly performance, planning rotas, or working alongside theoperations team to improve operational efficiency. The Role As Area Manager , you'll be responsible for supporting the day-to-day operation across multiple Grab & Go locations while helping drive standards, performance and growth. Your responsibilities will include: Supporting and developing Supervisors and junior management teams across 6–8 Central London sites. Leading from the front by spending the majority of your time working within the operation and supporting busy services. Providing management cover for holidays, sickness and unexpected staffing gaps. Reviewing weekly financial performance, labour costs and key business metrics. Preparing operational reports and presenting performance updates during weekly management meetings with the CEO and Operations team. Planning weekly rotas to ensure each site is fully staffed and labour is managed effectively. Maintaining excellent Food Safety and Health & Safety standards across all locations. Carrying out site visits, coaching teams and driving consistency across the business. Supporting new site openings and operational projects as the company continues to grow. Building a positive culture where people enjoy coming to work and delivering great customer experiences. About You We're looking for someone who enjoys being part of the operation, not just overseeing it. You'll ideally have: Experience in an Area Support Manager, Area Manager, within Grab & Go, QSR, cafés or high-volume hospitality. Strong leadership skills with experience developing supervisors and frontline teams. Confidence working with financial reports, labour costs and operational KPIs. A hands-on approach with the willingness to step into fast service whenever required. Excellent organisational skills and the ability to prioritise in a fast-moving environment. Sound knowledge of Food Safety and compliance standards. A flexible attitude with the ability to adapt as business needs change. What's in it for You? Salary up to £40,000 DOE + Bonus KPI Bonus following successful completion of probation The opportunity to join a rapidly expanding Grab & Go business with genuine career progression A varied role where every day brings new challenges Direct exposure to the CEO and senior leadership team The chance to make a real impact on a growing business A supportive, ambitious culture where your ideas are valued One weekend per month on a planned rota, with flexibility for early starts when the business requires Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites TPBN1_UKCT

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . What you'll be doing... As a Chef de Partie you will support, organise, mentor and train members of the kitchen team in line with company procedures. Ensure food preparation and control meets requirements in respect of COSHH, Food Safety and Health & Safety regulations are adhered to and any incidents are reported Support the manager in maintaining, ordering and controlling food stocks within budget Maintaining up to date product and menu knowledge, and maintaining a high standard of food preparation and presentation, ensuring portion and quality control Ensuring high standards of cleanliness of all areas in the kitchen and of equipment Working Pattern: : 5 days over 7 | 40 hours per week Early and late shifts: 6:00am - 2:00pm or 2:00pm - 10.30pm Salary: £32,076.53 per annum Job ID: 7058 What can you bring? Possess a passion for food Focused on the front line Genuine interest in customer service excellence Team player Previous experience of working in a kitchen Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Area Support Manager Multi-Site Grab & Go (Central London) £35,000£38,000 DOE + KPI Bonus (after probation) Full Time | 68 Sites | Central London MondayFriday (typically 6:30am4:00pm) with flexibility for early starts and one weekend per month Looking for a role where no two days are the same? We're looking for an energetic, hands-on Area Support Manager to join one of London's fastest-growing Grab & Go food businesses. This isn't a desk-based Area Manager position. You'll spend around 70% of your time supporting sites on the ground and 30% focusing on operational management , helping our supervisors and teams deliver exceptional service every day. As an Area support manager You'll oversee 68 busy Central London locations , acting as the link between the sites, senior leadership and operations. One day you could be covering a supervisors absence, the next you're supporting a busy breakfast or Kitchen production service, reviewing weekly performance, planning rotas, or working alongside theoperations team to improve operational efficiency. The Role As Area Support Manager, you'll be responsible for supporting the day-to-day operation across multiple Grab & Go locations while helping drive standards, performance and growth. Your responsibilities will include: Supporting and developing Supervisors and junior management teams across 68 Central London sites. Leading from the front by spending the majority of your time working within the operation and supporting busy services. Providing management cover for holidays, sickness and unexpected staffing gaps. Reviewing weekly financial performance, labour costs and key business metrics. Preparing operational reports and presenting performance updates during weekly management meetings with the CEO and Operations team. Planning weekly rotas to ensure each site is fully staffed and labour is managed effectively. Maintaining excellent Food Safety and Health & Safety standards across all locations. Carrying out site visits, coaching teams and driving consistency across the business. Supporting new site openings and operational projects as the company continues to grow. Building a positive culture where people enjoy coming to work and delivering great customer experiences. About You We're looking for someone who enjoys being part of the operation, not just overseeing it. You'll ideally have: Experience in an Area Support Manager, Area Manager, within Grab & Go, QSR, cafés or high-volume hospitality. Strong leadership skills with experience developing supervisors and frontline teams. Confidence working with financial reports, labour costs and operational KPIs. A hands-on approach with the willingness to step into service whenever required. Excellent organisational skills and the ability to prioritise in a fast-moving environment. Sound knowledge of Food Safety and compliance standards. A flexible attitude with the ability to adapt as business needs change. What's in it for You? Salary up to £38,000 DOE KPI Bonus following successful completion of probation The opportunity to join a rapidly expanding Grab & Go business with genuine career progression A varied role where every day brings new challenges Direct exposure to the CEO and senior leadership team The chance to make a real impact on a growing business A supportive, ambitious culture where your ideas are valued One weekend per month on a planned rota, with flexibility for early starts when the business requires Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites TPBN1_UKCT

Montcalm Mayfair United by timeless style and peerless service, Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriotts Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queens Gardens, both part of Design Hotels. Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons. Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally-acclaimed chef. Why Join Montcalm Collection Competitive salary that reflects your talent, contribution, and potential. Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with servicesupporting your life beyond work. Paid birthday leave, so you can celebrate your special day your way. We celebrate lifes milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby. Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice. Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body. Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatmentshelping you stay at your best. Cycle to Work scheme, supporting a healthier and more sustainable lifestyle. Preferential gym membership rates, helping you maintain your health and vitality. Continuous learning and development opportunities, from hands-on training to leadership masterclassesempowering your career growth. Paid volunteering day, giving you the opportunity to support a charity close to your heart. Employee referral programme, rewarding you for bringing great talent into our teams. Complimentary meals on duty in our team restaurant. Exclusive room rate discounts across the Montcalm Collection. International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences. City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more. Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality. Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style. Overview The Sous Chef is responsible for supporting the Head Chef in leading the kitchen department to ensure the highest standards of cooking, presentation and service are consistently met. This role involves supervising the kitchen junior team, managing daily operations and ensuring that guest dining experience is always maintained in line with the luxury standards expected at a five-star property. The Sous Chef exhibit meticulous eye for detail, a passion for luxury and the ability to lead, inspire and motivate a diverse team. The role is critical to maintaining reputation and delivery of unparalleled guest dining experiences via thoughtful menu preparation and a top-quality product. Key Responsibilities Assist the Head Chef in managing the Kitchen team, including Junior Sous Chef, Chef de Partie, Commis Chef, Pastry Chef, Kitchen Porters. Oversee the daily operations of the kitchen department, ensuring quality product, excellent presentation, efficient workflow and high productivity. Assist in creating and managing the kitchen staff schedule, ensuring adequate coverage during peak periods while controlling labour costs. Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Head Chef. Participate in the recruitment and onboarding of new kitchen team members. Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards. Motivate and mentor the kitchen team, fostering a positive and professional work environment. Take full responsibility for the quality and consistency of food production in the restaurant. Ensure all dishes are prepared, cooked, and presented to company standards. Ensure the kitchen is always organized to meet business demands, particularly around food costings and payroll. Perform regular stock checks, labelling, audits, and equipment checks to adhere to health and safety requirements. Order all food items as needed, ensuring only agreed suppliers are utilised. Assist the Head Chef in creating and maintaining recipe manuals and Standard Operating Procedures (SOPs) for new dishes. Address and resolve any deficiencies or issues related to food quality standards promptly and effectively. Develop and implement cleaning procedures and protocols, ensure adherence. Conduct quality control checks to ensure work meets established standards. Assist in managing the inventory of cleaning supplies, ensuring adequate stock levels and cost control. Assist the Head Chef in preparation of reports and documentation related to kitchen operations, inventory, and staff performance. Address guest inquiries, requests, and complaints related to kitchen services in a timely and professional manner. Coordinate with the front desk and guest services teams to ensure special guest culinary preferences and VIP arrangements are fulfilled. Address maintenance issues and report to the maintenance department. Monitor and ensure compliance with Health and Safety Standards and Food Safety Standards. Perform administrative tasks as required. Accept responsibility and follow instructions from the Head Chef and General Manager. Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained. Arrange department purchasing and take responsibility for the quality and the cost. Maintain consistent, accurate stock records. Monitor and ensure food cost percentages and GP targets are met consistently. Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues. Oversee department recruitment and training. Conduct regular Kitchen Meetings to keep Team informed of policies and procedures, special events, further improvement plans and guest comments. Participate in HOD meetings in the absence of Head Chef and contribute to strategic planning and continuous improvement initiatives. Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors. Have ultimate responsibility and accountability along with the Head Chef for Health & Safety and Food Safety training of all department Colleagues and for the overall accident record of the department. Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. Skills & Qualifications High attention to detail and commitment to a luxury quality. A genuine passion for food and beverage with a desire to stay updated on current food trends. Exemplary leadership, motivational and team management abilities. Excellent organizational and multitasking skills. Strong supervisory and communication skills with the ability to inspire and motivate a team. A team player with a positive, proactive approach and a "Yes, Yes, Yes" mentality. A problem-solver who can provide on-the-spot solutions in high-pressure situations. Consistently on time, trustworthy, and dependable in meeting deadlines. Maintain composure in a busy kitchen environment while delivering exceptional results. Intermediate Food Hygiene Qualification (Level 3) preferred; Food Hygiene Qualification (Level 2) is essential. 1-2 years' experience working in a high-profile, fast-paced kitchen within a luxury hotel or resort environment on a supervisory or management role. Proven ability to work under pressure while maintaining quality standards. Knowledge and experience with menu development, food costing, and stock management. Working Condition Flexibility to work shifts, including weekends, holidays, and evenings, as required. Physical demands such as being on the feet for long periods of time and manual handling. Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please notethat we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees. TPBN1_UKCT

Job Title: Venue Duty Manager Reports to: Operations Manager Contract terms: Permanent Salary: £32000 per annum Environment: The Post holder will be based at Brixton House but may have a remit to work off-site for certain activities, events, and performances. The Post-holder will be required to work evenings and weekends. Background Brixton House is a vibrant cultural venue at the heart of Brixton, championing bold, contemporary work that reflects the diverse voices and experiences of our community. Our spaces welcome artists, audiences, and partners to come together for creativity, conversation, and connection. Purpose of role Our Duty Managers are the public face of Brixton House, leading the Customer Service Team and keeping performances, events, and daily operations running smoothly. From ensuring top-class customer care and public safety to supporting the café/bar, ticket sales, and venue spaces, theyre at the heart of creating great experiences for everyone who walks through our doors Key Responsibilities ?Manage a team of bar, front desk staff, and ushers while on shift ensuring they are helpful and knowledgeable Deliverhigh levelsof customer care and ensuring efficient operations Activelymaintainfront of house, ensuring a safe and welcoming environment Ensure the venue is adequately staffed and serviced for events Assign a logical schedule of breaks for the delivery team Ensure the safety of delivery staff and Theatre users Recording and reconciling timesheets Monitor staffing levels as per the rota, reporting absences/lateness/misconduct as they occur Managing staff for each performance/event(sometimes in collaboration with Event Managers) Liaise with show companies, ensuring smooth performance execution Record and report any incidents that happen on shift Deal with bookings, enquiries, and contractors? Support Technical teams to ensure performance spaces are presentable and safe? Liaise with Technical and Production staff to coordinate the smooth delivery of every performance. Accommodate latecomers and alwaysplan aheadto ensure there is sufficient seating available Allocate pre andpost showtasks to Ushers. This will include selling merchandise, handing out exit flyers and freesheets,assistingstagemanagementand checking tickets during an incoming Be fully Café Bar & kitchen trained, responsible for serving customers in an efficient manner?when needed Onboard and train new members of the team as and whenrequired General: Maintaining an up-to-date knowledge of Brixton Houses values & businessobjectives, promoting thesevaluesand meeting our business objectives Taking an active role inidentifyingand removing barriers for anyone with access needs. Maintaining a working knowledge of the theatres programme. Attending staff meetings/training asrequired. Adhering to all otherBrixton Housepolicies & procedures. Alwaysmaintainingconfidentiality. Any other duties which may bereasonably requestedbyyour LineManager. Person Specification Essential Keen interest in the arts and in particular Brixton House Excellent organisational skills and ability to multi-task Impeccable time management A proven efficient self-starter whocantake responsibility and exercise initiative Experience in motivating team members on shift Strong IT skills Commitment tohigh levelsof customer service Abilityto problem solve calmly and effectively Proven ability in cash handling Desirable: Previousexperience of working in a theatre Work experiencein abar and/or baristasetting Previousexperience of usingSpextrix Experience of working in an arts venue. Experience in duty managing. Hold a valid first aid qualification. Holdavalid Fire Safety certification Hold at least a Level 2 Food Safety Qualification How to Apply To apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description. Visit our website and complete the below: Log into our hire platform (Hireful), and complete the basic information Upload your CV Deadline: 20th July 2026 Interviews: 23rd and 24th July 2026 Brixton House is committed to diversity, inclusion, and anti-racism. We aim to create a collaborative, welcoming space that attracts talent from the global majority and all intersections of society. We especially encourage applications from underrepresented groups and those with lived experience of discrimination. All applicants are treated equally, though we may use positive action where candidates are equally qualified. Contract type Permanent Salary £32000 per annum REF-229 677 TPBN1_UKTJ

Hardware Operations Manager Excellent opportunity to join a growing MSP and lead hardware operations across the business. Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers. Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams. To apply, please email Who is the client? Our client is a well-established Managed Service Provider delivering technology solutions to a diverse customer base. As part of their continued growth, they are looking to appoint an experienced Hardware Operations Manager to take ownership of hardware services, workshop operations and deployment activities across the business. This is a key role focused on ensuring equipment is built, configured, repaired and deployed efficiently while maintaining high standards of quality, organisation and customer service. You'll play an important role in supporting project delivery, service operations and the ongoing development of the hardware function. What will you be doing? You'll be responsible for overseeing the day-to-day operation of the hardware and deployment function, ensuring builds, repairs, configurations and equipment rollouts are completed efficiently and to agreed standards. You'll manage workshop engineers, coordinate workloads, monitor capacity and ensure equipment is delivered within agreed timescales. Working closely with Service Desk, Projects and Procurement teams, you'll support customer deployments, project rollouts and internal operational requirements. The role will also involve managing stock levels, maintaining supplier relationships, overseeing operational processes and ensuring all documentation is accurate and compliant. You'll identify opportunities for continuous improvement while driving quality, efficiency and service excellence across the hardware services team. What will you need? Experience working within an IT workshop, deployment, service desk or technical support environment Previous experience managing, supervising or mentoring technical teams Strong knowledge of IT hardware including laptops, desktops, servers and peripheral devices Experience coordinating hardware builds, repairs and deployment activities Understanding of stock control, inventory management and procurement processes Experience working within SLA-driven service environments Strong organisational and workload management skills Excellent communication and stakeholder management abilities Strong attention to detail and commitment to quality standards A proactive and hands-on approach to leadership and problem solving What would be desirable? Experience working within an MSP environment Knowledge of Autotask PSA or similar service management platforms Experience supporting project deployment activities Understanding of ISO, QMS or service management frameworks Exposure to supplier management and procurement activities Experience developing junior engineers, apprentices or workshop staff To Apply Please apply directly through this advert or email your CV to By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS Hardware Operations Manager, IT Hardware, Hardware Deployment, Asset Management, Configuration Services, Workshop Operations, Technical Support, MSP, Service Delivery, Stock Management, Inventory Control, Procurement, Team Leadership, Project Delivery, Autotask, IT Infrastructure TPBN1_UKTJ