It service manager jobs in Belfast - Page 2Create job alerts

Join our vibrant team at QFT, the heart of cinematic culture at Queen's University Belfast. We're seeking an enthusiastic and dedicated Front of House Manager (FoH) to elevate our client experience, ensuring the highest level of customer service and to provide a seamless and enjoyable experience for patrons. You will manage the day-to-day aspects of Queen's Film Theatre operations and delivery of the public programme as well as a small Front of House team ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines. You will work on a business responsive 7-day rota on campus and be flexible to work days, evenings, weekends and public holidays. This irregular pattern will vary depending on business requirements. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary. About The Person If you're passionate about film, thrive in a fast-paced environment, and excel in operational management, this is your opportunity to make a mark in the vibrant world of cinema. Apply now to be a part of our passionate team and contribute to the magic of QFT. Essential Criteria include: Academic and/or vocational qualifications i.e. NVQ Level 3, A levels in relevant subject (or equivalent GCSE), or substantial relevant experience in a similar environment working at the required level Experience in supervisory or management role within the hospitality, theatre, cinema, or customer service environment. Experience of producing staff rota. Experience of providing excellent customer service. Strong IT experience including bespoke and MS packages in a work environment. To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website. Skills: front of house manager

Looking for a role where you can help create an excellent working environment, support high-quality events and services, and ensure the smooth day-to-day operation of a busy organisation at the heart of the voluntary and community sector? NICVA is the membership and representative body for the voluntary and community sector in Northern Ireland. We support organisations to do their best work and ensure the sectors voice is heard where it matters. We have recently launched an ambitious new five-year strategy focused on strengthening the sectors resilience, leadership, skills and sustainability in a changing political, economic and social environment. The Facilities & Administration Manager role plays an important part in supporting that work. Reporting to the Finance Manager, you will lead the delivery of facilities, reception, administration and conference support services across NICVAs offices and conference facilities. You will be responsible for ensuring NICVA provides a safe, welcoming and well-managed environment for staff, members, tenants and visitors. This includes overseeing day-to-day building operations, supporting conference and event delivery, coordinating health and safety activity, and ensuring a high standard of customer service across all front-of-house functions. The role includes leading and developing a team of Facilities & Event Support staff, Receptionists and an Administrator, coordinating conference bookings and tenant relationships, and helping maximise the use of NICVAs conference facilities and office space. This role would suit someone who can combine strong organisational and people management skills with a practical, customer-focused approach and the ability to manage a varied workload effectively. Salary: £37,280 - £39,152 per annum (NICVA Grade H, NJC points 26-28) Contract: Full-time (35 hours per week) Whats in it for you? Hybrid working with NICVA offices in Belfast Generous leave, pension and wellbeing support The opportunity to contribute to the effective operation of a leading voluntary sector organisation A varied and people-focused management role within a values-driven organisation A chance to support organisations, staff and communities through high-quality facilities and service delivery To apply Please complete all sections of the application and monitoring forms and return by 12 noon on Monday, 8 June 2026. Post: The Monitoring Officer, NICVA, 61 Duncairn Gardens, Belfast, BT15 2GB. Skills: Facilities Management Event Coordination Team Leadership Health & Safety Customer Service Administration Management Stakeholder Management

Job Title: Senior Key Accounts Manager Department:Sales/ Customer Service Type: Full Time Permanent Monday to Friday Location Office Based Springvale Business Park Belfast BT12 7AL Job Purpose Reporting to the Managing Director, the Senior Key Account Manager will be accountable for managing the Companys customer service department to effectively oversee the day-to-day management of all customer accounts. This role will champion outstanding customer support through developing strong customer relationships, providing high-quality customer service and managing Company procedures to ensure both customer requirements and business objectives are fulfilled. Key Accountabilities Responsible for overseeing the day-to-day account activity of all customer accounts. People Management responsibility for Key Account Managers. Champion our in-house CRM system, CERM, to ensure accurate reporting, efficiencies, and support business decision-making. Managing sales administration activities, e.g. inbound sales enquiries and new customer onboarding processes. Generating electronic Sales and Production orders. Calculating the quantity of materials required and generating purchase orders accordingly. Pricing sales orders in collaboration with the Sales Manager, using the agreed customer pricing structure. Maintaining controlled documents. Accurately maintain specification documents. Managing stock levels. Host online Customer Teams meetings and customer site visits to Biopax. A degree of flexibility is also required for travel to visit customers in the UK. Attending Production meetings to ensure Customer Service requirements are maintained. Managing customer service processes & customer forecasts. Provide customer-requested information efficiently and professionally, i.e., stock reports, dispatch, delivery notes, etc. Responding directly to customer queries, confidently and effectively resolving customer service issues. Managing the escalation of customer queries as required. Liaising with our supply chain network. Resolve invoice queries. Working to monthly targets in line with agreed margins. Ensure accuracy of all customer service data for management reporting. Working closely with the Accounts team to ensure accurate reporting. Ensuring Company policy, procedures and Health & Safety requirements are adhered to at all times. Experience & Qualifications A minimum of 5 years proven key account management experience. Experience with CRM systems (CERM) would be advantageous. Educational qualifications A third-level qualification is desirable. People & Performance Management experience is desirable. Excellent verbal and written communication skills. Able to work autonomously, quickly, accurately and to tight timescales Strong IT and admin skills, proficient in MS Office Outlook, Word, Excel, Teams and Zoom. Strong numeracy and literacy skills. Solid problem-solving and decision-making skills. A good team player with the ability to demonstrate strong working relationships. Articulate - excellent attention to detail with the ability to follow detailed processes and procedures. Ability to proactively use your own initiative and prioritise workloads to meet deadlines. Ability to operate effectively and flexibly within a fast-paced environment and maintain standards whilst working to tight production schedules. Professional communicator with the ability to build and sustain effective relationships with internal and external stakeholders. Biopax Limited is an Equal Opportunities Employer

My client is an established, successful Residential Estate Agency based in South Belfast, they have an excellent reputation in the sales, rentals and property management sectors. They are looking to recruit a Property Manager to join their team, you will provide first class customer service to an existing portfolio of residential property and help them grow the business in the years ahead. Building on 20 years experience of managing property in Belfast, we are now focussing more than ever on making sure our landlords, tenants and everyone we do business with are placed at the very heart of everything we do. We believe there is no mystery as to how we further enhance our reputation - its a people business! Treat everyone well with a positive can-do approach, add a smile and well continue to thrive and achieve our challenging goals. A growing number of residential landlords are turning to managing agents to help them protect their property investments and navigate the ever-changing legislation. We are looking for someone who can meet this challenge of helping clients fulfil their legal responsibilities and add real value to their property investments. Our focus is on building a fully engaged team who thrive on creating and nurturing positive working relationships. Do that successfully and consistently and you will further enhance our reputation for brilliant service delivery and ensure a fun and exciting place to work. Youll be responsible for managing and growing a portfolio of properties by focussing on the people that you deal with day and daily. Build relationships based on mutual respect, honesty and trust and the property management will pretty much look after itself. The key tasks involved will include: - - Identify potential new tenants - Scheduling viewing appointments - Referencing tenants who apply to rent a property - Ensuring all safety certificates are valid and in date - Drawing up tenancy agreements and other legal notices - Creating pre-tenancy inventory and condition reports - Registering the tenant deposits - Conducting mid-term property inspections - Act as point of contact for repairs and maintenance issues - Monitoring monthly rent payments and dealing with arrears - Handling end of tenancy notices and the move out process - Conducting end of tenancy checks and managing the deposit return - Prepare property for re-let or hand back to client - Conducting valuation/listing appointments with prospective new landlord clients - Agreeing fees and service level agreements with new clients - Preparing and marketing property available to rent You will have a good knowledge of IT / Microsoft Office and it would be beneficial if you had experience of using property management software, not essential. Training can be given of the technical / legislation elements of this industry. Candidates need to have a positive outlook on life, demonstrate that they enjoy working to tight deadlines and under pressure, whilst keeping a smile on their face even when things may not be going exactly to plan! You will need to have excellent customer focus, with work experience within an industry that put the customer first. Where possible we would like to see evidence that you have an ability to build and maintain relationships with colleagues, clients and others as this will be fundamental in how we grow and develop as a business in the years ahead. Starting basic salary to £30,000 plus monthly bonus / commission. Office hours Monday to Friday 8.30am to 5.00pm, some flexibility required. 20 days holiday + 9 stats, pension, company bonus. Use of a pool car but mileage allowance also paid for work miles in your own car. Smart offices based in South Belfast. Role offers good autonomy to manage your own portfolio and appears to be an exciting long-term opportunity. Interested? Contact Bill Ashe at Staff Source, please send in your CV using the apply button. Confidentiality guaranteed. Skills: Property Management Administration Communication

Honeycomb is pleased to partner with the Northern Ireland Ambulance Service to recruit a Temporary/ Full Time Band 4 Administrator. Band 4 Administrator - Corporate Services (Facilities & Site Support) Northern Ireland Ambulance Service (NIAS) Location: Knockbracken Healthcare Park Salary: Band 4 £14.06 per hour Contract: Temporary Full Time Excellent holidays and family friendly hours Onsite Parking Join a Service That Makes a Difference Every Day The Northern Ireland Ambulance Service is seeking a highly organised, proactive, and motivated Band 4 Administrator to join our Corporate Services team. This is a key role supporting the smooth running of our Headquarters site and facilities, ensuring a safe, efficient, and welcoming environment for staff, visitors, and stakeholders. If you enjoy a varied role, take pride in organisation, and want to contribute to a vital public service-this opportunity is for you. Key Responsibilities In this role, you will: Provide high-level administrative and site management support to the Corporate Manager, including organising work programmes and schemes. Act as a key contact for staff and visitors, offering advice and guidance on facilities and services. Monitor and manage facilities-related issues, ensuring timely resolution and appropriate escalation of risks. Administer key systems and processes to support the effective delivery of Corporate Services functions. Support the development of efficient office systems, maximising the use of technology. Assist with oversight of corporate contracts and services, including managed print, travel, catering, hospitality, waste management, security, and vending. Provide administrative support for Premises Management and Health & Safety, including preparing reports and performance data. Oversee a professional and efficient front-of-house/Reception service. Support the daily upkeep of the building, working with Porters and Estates to maintain a safe and high-quality environment. Ensure compliance with Trust policies and Fire Management procedures. Assist in preparing reports and briefing papers for governance and performance purposes. Essential Criteria Applicants must demonstrate that they meet the following criteria: 5 GCSEs (Grade A-C) or equivalent, including Mathematics and English (or higher qualification). AND EITHER: 2 A Levels (or equivalent/higher qualification) AND 1 year's relevant administrative experience. OR At least 2 years' relevant administrative experience. What We are Looking For Strong organisational and administrative skills Excellent communication and interpersonal abilities Ability to manage multiple priorities in a busy environment. Proactive approach with attention to detail Good IT skills and confidence using systems and technology. Why Join Us? Be part of a critical emergency service supporting communities across Northern Ireland Work in a supportive and collaborative team Access to training and development opportunities Play a key role in maintaining a safe and effective working environment. To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information. If you require any adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made. Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially. Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role. Honeycomb Privacy Policy Skills: Admin 5 GCSEs Administration Public Sector Ambulance Service WHJS1_NI

At AIB, our values guide how we work and how we support each other. We're looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You'll treat colleagues and customers with fairness and Show Respect, and you'll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact. Location/Office Policy: 92 Ann St, Belfast/ 3 days per week in office Are you interested in working on strategic UK Payment Product projects? Do you enjoy working with cross functional teams and driving change through strong stakeholder management? What is the Role: This role offers a unique opportunity for someone who enjoys working at the intersection of business, technology and regulation. You will be the key business lead for developing and implementing, along with the UK Payments Product Manager, all Payments change initiatives within AIB UK. Key accountabilities: Provide direct management support to the UK Payments Manager with responsibility for the business ownership of UK Payments Products. Represent AIB UK on Industry bodies to ensure adherence to our obligations for membership of these payment schemes. Ensure that the Annual Codes of Conduct are completed in line with Payment scheme timelines, confirming AIB UK's compliance. Management of payments related issues which affect all UK Payments Products, minimising any customer impacts. Develop strong relationships with key stakeholders in AIB Group Payments, IT and outsourced service providers ensuring that quality of change is a key focus when implementing any payments change for AIB UK. Actively support our retail network and support functions with queries in relation to payment products. What you Will Bring: A proven track record of delivering on change projects. Strong communication and stakeholder management skills. Experience of maintaining business relationships with key internal stakeholders. Knowledge of UK Payment Products is preferrable but not essential. Why Work for AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Behavioural Capabilities: Customer First- Puts the customer at the heart of what we do across the organisation. Vision & Purpose Led- Influences with energy and optimism for the future. Collaborates- Develops connections that will enable successful outcomes. Technical Capabilities: Negotiation and Influence- Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviours, or opinions of others. Stakeholder Management- Cultivates and maintains business relationships, partnerships and alliances internally, externally and virtually with key stakeholders. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: 12th May To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

We are pleased to offer a unique opportunity for a Customer Excellence Manager to join our client, with responsibility for delivering an outstanding customer journey from start to finish. This role focuses on ensuring services are delivered efficiently and accurately, while promoting excellence through effective leadership, ongoing improvements, clear communication, issue resolution, and strong collaboration across departments. The client is a global organisation operating within FMCG. Key Responsibilities: Manage, support, and develop the Customer Service team to maintain exceptional service delivery and a customer-focused environment. Identify and implement improvements across customer processes, systems, and feedback mechanisms to elevate overall satisfaction. Oversee the accurate and timely handling of sales, transfer, and return orders, ensuring robust system use and documentation control. Serve as the main contact for complex or escalated customer queries, ensuring they are resolved effectively. Establish, monitor, and report on key performance indicators to enhance service levels, efficiency, and responsiveness. Work collaboratively with departments such as sales, operations, production, technical, and finance to ensure smooth and consistent service delivery. The ideal candidate: Demonstrated experience managing teams within customer service, customer experience, or administrative functions. Specifically within a distribution/manufacturing organisation. Industry experience gained from within a supply chain/procuts-based setting. Strong commitment to a customer-focused approach, with the ability to foster a culture centred on quality and efficiency. Experience working across multiple departments to deliver on customer expectations. Excellent organisational, communication, and stakeholder engagement skills. Proficiency in performance tracking, reporting, and driving continuous improvement initiatives. Skilled in handling escalated issues with a professional and solution-oriented mindset. Comfortable using IT systems, including ERP/CRM platforms and Microsoft Office tools. Background in a fast-paced manufacturing or supply-driven environment is advantageous. Experience with registration processes, dossier preparation, and interaction with regulatory bodies. Results-oriented with strong commercial awareness. Strong written and verbal communication skills, including the ability to present effectively. Willingness to travel across the UK, Ireland, and occasionally internationally. Ability to work independently as well as collaboratively within a team. The package for this role contains a competitive salary of between £45,000 - £50,000. There is parking on site and the opportunity to work from home within the businesses hybrid policy also. Enhanced annual leave allowance and wider benefits. To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Erin on the details provided. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current vacancies. Skills: CUSTOMER SERVICE MANAGER OPERATIONS MANAGER SUPPLY CHAIN

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking reliable and enthusiastic people to support our Food & Beverage Team over the summer at the Stormont Hotel. Under the inspiring leadership of our General Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here. The rate of pay for these casual positions is £9.55 to £12.75 per hour depending on your age. We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, and opportunities for career progression and development. For further details about our benefits click here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To be responsible for serving food & beverages for the greatest enjoyment of our guests and maximum profit contribution to the Hotel. To maintain the cleanliness and presentation of the service areas according to Hastings Standards. To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments. To ensure all cash, charges, floats and till procedures are carried out correctly. Greeting guests and responding to their queries. To ensure all equipment and materials are used in the correct manner and any problems are reported immediately. To always maintain the security of stock areas, immediately reporting any breaches. To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests. To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity. To comply with all health, safety and hygiene policies and procedures. Any other duties as required by management. Required Criteria Right to Work in the United Kingdom Ability to deliver an exceptional standard of customer service A professional appearance A high level of attention to detail Excellent communication skills Desired Criteria Previous experience serving food and beverages Previous experience in a high-quality Hotel Skills Needed Bar Service, Food Service Skills, Exceptional Customer Service Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests... and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey... Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App Salary £9.55 - £12.75 per hour Skills: Bar Service Food Service Skills Exceptional Customer Serv Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates

Primary Objectives: Under the guidance of the Director of Food and Beverage the Trainee Manager (TM) will support the overall operation of the hotels bar, restaurant, and meeting & events spaces. Ensuring exceptional service standards and memorable guest experiences. This role works closely with the senior F&B teams to oversee daily operations and maintain the highest levels of quality, presentation, and efficiency expected in a luxury hospitality environment. The Opportunity We have designed an 18-month programme, specific to food and beverage operations, upon completion there will be the prospect of moving into a managerial level role. You will support the food and beverage departments in delivering service standards in breakfast, afternoon tea, dinner, beverage service, meetings & events, private dining and in- room dining. In addition will provide structured learning and development and mentoring from our senior leadership team. General Responsibilities: Assist in managing the day-to-day operations of Food and Beverage outlets. Ensure consistently high standards of service, cleanliness, and guest satisfaction across all areas. Supervise, train, and motivate team members, fostering a culture of excellence and professionalism. Support recruitment, onboarding, and performance management of F&B staff. Monitor service flow and step in during peak periods to maintain seamless guest experiences. Collaborate with the kitchen team to ensure smooth coordination between front and back of house. Assist in planning and executing meetings, events, and private functions to luxury standards. Handle guest feedback and resolve complaints promptly and professionally. Support inventory management, stock control, and ordering processes. Ensure compliance with health, safety, and licensing regulations. Contribute to budget control, cost management, and revenue optimization initiatives. Maintain five-star standards in accordance with AA and TNI criteria. Assist in achieving departmental budgets and controlling costs. Skills and Qualifications: Personal Attributes: The ability to demonstrate our hotel values, passion, perfection, professionalism, respect, success and quirky. Pride in personal presentation and grooming. Self-motivated and willingness to motivate others. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment while maintaining attention to detail. Strong organisational and problem-solving abilities. Flexibility to work evenings, weekends, and holidays as required. Passion for delivering exceptional guest experiences. Proactive, reliable, and adaptable to changing workloads. Committed to maintaining high standards in line with the luxury hotel brand. Essential A minimum of three years previous experience in a supervisory role within a luxury hotel or high-end hospitality environment. A formal hospitality qualification (Minimum of a Level 3 Apprenticeship in Hospitality or Tourism) Strong knowledge of food, beverages, wines, and service standards. Desirable Degree in Hospitality or related field. WSET Level 2/3 or similar beverage certification. Work Pattern: The position is Full-time (37.5 hrs per week), it is essential that you are available to work flexibly (various shift patterns and any five days of seven). The Fitzwilliam Hotel relies upon the flexibility of its staff to ensure the continuity of the high standards currently being achieved. As such, this job description is only intended to be a guide to the most regularly performed duties, it is subject to amendment and change as may be considered necessary from time to time. Skills: food beverage wine luxury hotel Excellent customer service Quality

About the job Location: Contracted Hours Available: We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care. The day to day You'll play a key role in the day-to-day running of the store-creating great customer experiences and driving commercial success. You'll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you'll help others grow while continuing to build your own skills. With your energy and commercial know-how, you'll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you'll help make sure everything's running smoothly, and the team is thriving. About You What we're looking for: Good leadership skills people want to follow-positive, proactive, and full of energy. You're curious by nature, always learning, and eager to see the bigger picture. You make space for everyone's voice, listen with intent, and help build a team where people feel they belong. Step up, stay flexible, and set the tone by getting things done. You're fair, open to feedback, and thoughtful in how you make decisions. You genuinely care about people, support growth, and help create a positive team vibe. Why join us If you're ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we're all about celebrating people-and that includes you. You'll be supported every step of the journey, with opportunities to grow, lead, and shine. We'll back your potential, cheer on your progress, and help you grow. Sound like a perfect fit? Apply today and let's make every day a celebration! We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. No agencies, please. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Senior Customer Success Executive/Customer Success Executive Affinity Partnerships The Role Working in the Affinity Partnerships team, the Customer Success Executive (CSE) will report to the Customer Success Manager. You will be responsible for building and nurturing strong relationships with our existing partners, optimising their performance, and ensuring long-term success with Seopa. Your role will contribute directly to the retention and growth of key accounts, driving measurable value and performance across product verticals. This role offers significant opportunity to develop existing relationships, grow accounts further, and progress to managing larger, more strategic partnerships over time. Key Responsibilities Relentlessly drive partner growth and retention by identifying untapped opportunities within existing accounts through proactive analysis and engagement strategies. Confidently negotiate commercial and contractual terms for new and add-on product lines to maximise mutual value. Serve as a trusted advisor and subject matter expert, articulating Seopas value proposition clearly to partners. Manage multiple partner accounts, maintaining effective working relationships with key contacts, and optimising revenue generation through digital marketing strategies and data-led insights. Monitor, optimise, and improve ongoing partner performance, ensuring seamless execution of partner campaigns and compliance with marketing guidelines. Provide accurate and timely reporting to partners and the Customer Success Manager, highlighting performance trends and growth opportunities. Collaborate closely with Business Development Managers to ensure smooth transitions from onboarding new partners to long-term account success. Partner with Product Management, Engineering, and Marketing teams to align on product rollouts, new opportunities, and customer expectations. Attend partner meetings, conferences, and exhibitions (primarily within the UK) to support relationship development and business growth. Contribute to wider business development and organisational goals, supporting cross-functional initiatives as required. Personal Specification The successful candidate will be: Determined, proactive, and eager to embrace new responsibilities. A confident and empathetic communicator, comfortable engaging with senior executives. A natural planner with excellent organisational skills and attention to detail. Resilient, adaptable, and motivated by achieving and exceeding targets in a competitive environment. Academics Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant industry experience. 3 grades B or above at A-Level are desirable but not essential. Essential Criteria Minimum 3 years experience in a customer-facing account management role, ideally within technology, consulting, insurance/financial services, or utilities. Proven ability to manage and grow multiple B2B relationships profitably. Demonstrated success working in a target-driven environment. Excellent analytical and data interpretation skills. High proficiency in MS Office (particularly Excel). Superb written and verbal communication skills, both face-to-face and virtual. Proven ability to self-educate and adapt quickly to new information. Desirable Criteria experience in some of the following would be beneficial Experience in IT, e-commerce, fintech, or financial services. Knowledge of digital marketing strategies, including PPC, SEO, SEM, and AI-driven optimisation tools. Use of AI to automate and improve processes. Appreciation of web/software development. Experience of CRM systems (e.g., HubSpot) and Google Analytics. Company Values SMART - We are innovative and strategic. We find better ways to do things. EFFICIENT - We maximise productivity and value for money. We minimise waste and duplication. OPEN - We are one team diverse, loyal and respectful. We welcome new ideas, challenge and change. PASSIONATE - We are ambitious, positive and driven. We celebrate the success of our company and colleagues. ACCOUNTABLE - We are responsible, trustworthy and dependable. We do what we say we will. Remuneration Performance Based Bonus Private medical insurance Life assurance Pension with annual pension clinic Health cashback plan Hybrid working arrangements Additional service-related holidays and option to buy more Cycle-to-work scheme Full access to online learning system Wide-ranging discount reward schemes About Seopa This is an excellent time to join our multi-award-winning company as we continue to evolve and innovate across the business and grow in new markets. The right candidate will join a dynamic, friendly, and inclusive environment, working with talented, passionate colleagues and enjoying flexible hybrid working. Founded in 2003 with offices in Belfast (HQ) and Timisoara, Seopa is a leader in creating and hosting insurance, finance, and utility price comparison engines. Alongside operating our own consumer brands ( and we enable over 400 partners to increase revenues and deliver greater value to millions of customers annually. Our success has been recognised with six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast 500 award, several Deloitte Best Managed Companies awards Gold Standard Best Managed Companies awards ), and Platinum Best Managed Companies award . We also won Employer of the Year (under 150 employees) at the Belfast Telegraph Business Awards 2026. Skills: Customer Success Account Management Sales Negotiation

A unique business based in Belfast requires a Group Accountant to join their team, taking responsibility for the financial leadership across subsidiary companies in England, Ireland and Wales. Are you a Qualified Accountant with experience of mentoring a small team, while working in a group environment. What's in it for you? £50,000 - £60,000, with review every 12 months 32 days holiday with increasing allowance for service Company pension scheme Enhanced company sick pay, maternity & paternity schemes Comprehensive training and development programme Modern offices with gym & shower facilities on site About your next employer VANRATH are delighted to be supporting a long-established UK-based group operating as a parent company for a portfolio of businesses across ecommerce and environmental sectors. The Belfast office operates as a central head office function, the company provides strategic direction, governance, and shared services to its group entities, enabling efficient and compliant business performance across multiple brands and regions. With a strong emphasis on innovation, collaboration, and long-term growth, the organisation continues to invest in new technologies, product development, and sustainable practices to meet evolving environmental and market demands. About you Qualified Accountant (ACA/ACCA/CIMA) or Part-Qualified Accountant with significant relevant experience Broad accountancy experience, including budgeting, management accounts and statutory reporting High attention to detail Proven ability to identify and implement process improvements What you'll do Manage and support the Group Accounts team of 3, overseeing workloads, accuracy and development Prepare management and statutory year-end accounts for group companies Produce sales, margin, inventory reporting, including inventory reconciliations and stock valuation Support subsidiary companies by ensuring accuracy of financial data Plan, coordinate and issues budgets twice annually Liaise with external auditors during the year-end audit process For further information on this job, or any other Accountancy & Finance job in Belfast or Northern Ireland, apply via the link or contact Dan Morgan for a confidential chat today. Skills: Group Accountant Finance Manager Financial Controller Senior Accountant Accountant Benefits: Work From Home

Senior ICT Engineer Location: Belfast Job Type: Full-time Salary: £c45,000 per annum REED Technology are delighted to partner with a fantastic organisation who are seeking a Senior ICT Engineer to join their dynamic team. This role involves providing day-to-day support for our ICT Services Infrastructure and assisting our customers as directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: Design, implement, configure, and support company ICT Infrastructure & Applications. Provide customer-facing ICT solutions design and sales support. Manage technical support desk operations for company Server/Desktop/Laptop infrastructure. Oversee patching server and client side, implementation of company antivirus policy, backups, and desktop management policies for both Atlas and its customers. Install, maintain, and support deployed solutions, including internal training. Serve as the technical lead on ICT services product portfolio. Support other Engineers and contribute to the long-term development and expansion of the ICT Team. Ensure that customers receive the correct products to meet their specific requirements and understand the benefits through effective training and support. Plan and organise travel and accommodation for site visits in accordance with company procedures. Complete documentation and reporting for the installation, configuration, and commissioning of solutions. Ensure complete customer satisfaction in all aspects of work carried out. Participate in a 24-hour call-out rota and provide office-based technical support as required. Skills: Proven experience in ICT infrastructure design, implementation, and support. Strong customer service orientation and experience in a customer-facing role. Ability to manage multiple projects and tasks effectively. Excellent interpersonal and presentation skills. Familiarity with ISO9001:2015 and ISO standards. Full clean current motor vehicle driving license Essential criteria Degree or equivalent in an ICT or related area and current Microsoft 365 and VMware accreditations. VMware, Microsoft Server, Microsoft Exchange, Intune, Entra & SharePoint Minimum of 5 years proven experience of internal and customer facing field service, installation, configuration and maintenance of VMware, VMware clusters and Microsoft server based solutions, Microsoft Office365 & Migrations. Proven ability of solution design and customer facing technical sales support and solution design. Proven ability of incident management and fault diagnostic. Demonstrable ability to successfully receive technical training subsequently Evidence of ability to investigate issues, analyse and present options for achieving resolution. Desirable Deployment experience of Microsoft and VMware based solutions Experience with VSAN, VEEAM, Microsoft Hyper-V, SAN's Current VMware, Microsoft & VEEAM accreditations. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Supportive team environment. Participation in comprehensive training and development programs. To apply for the Senior ICT Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Skills: ict engineer senior it engineer it support senior ICT engineer

Customer Support Executive Staffline Ireland are recruiting for a Customer Support Executive on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth within the sector. The Customer Support Executive is a hands-on, client-facing role requiring strong communication skills, technical aptitude, and the ability to problem-solve efficiently in a fast-paced environment. Responsibilities: Assist the Sales Manager and Account Manager with client-related queries and follow-ups Provide first-line support to clients via phone, email, and support ticketing systems Accurately diagnose, manage, and resolve customer queries in a timely and professional manner Deliver a high standard of customer service, ensuring all issues are followed through to resolution Support the onboarding of new clients, including system setup guidance and training Build strong relationships with clients, acting as a trusted point of contact Liaise with internal teams (development, sales, account management) to resolve more complex issues Maintain clear and accurate records of all customer interactions Identify recurring issues and proactively suggest improvements to processes or the product Assist with general administrative and operational tasks as required Any other duties role may involve Person Specification: Strong communication skills (both written and verbal) Experience in a customer support or client-facing role Confident handling multiple queries across different channels Strong problem-solving ability with attention to detail Good working knowledge of Microsoft Excel Technically minded, with the ability to quickly learn software systems Well organised and able to prioritise workload effectively Ability to work under pressure and meet tight deadlines Self-motivated with a proactive approach to work Desirable Criteria: Experience working with SaaS platforms or booking/reservation systems Previous experience in the hospitality, tourism, or campsite sector Familiarity with CRM or ticketing systems The Rewards The successful Customer Support Executive will enjoy a competitive salary depending on experience. Location The Customer Support Executive role will be based in Belfast. To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV. The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care. Skills: Account Management Sales Support Technical Support

Reports to: Business Support Manager Company: Brennan & Co NI Location: Unit 6 & 7, Carrowreagh Business Park, Dundonald, Belfast, Northern Ireland BT16 1QQ The Brennan & Co Group, founded in Dublin in 1967, incorporates four companies Brennan & Co, Brennan & Co NI, Brennan & Co SVSand Irish Power and Process Ltd.The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia. The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. They will require a high level of attention to detail, customer focus, and an ability to multi-task. This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products. This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm. What you will be doing day to day Responsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process Maintain a close working relationship with all key parties including customers, suppliers and other departments Adhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changes Developing product knowledge and showing a keen interest in the surgical portfolio of products. Become a subject matter expert in salesforce CRM Support product specialists with creating opportunities and quotes in the CRM. Responsibility for pre- and post-sales support for clients. Assist product specialist in maintaining accurate opportunity and quote reporting Comply with all internal and external regulatory, legal requirements and processes Manage sales back-order report so that reporting is correct and up to date When buying stock ensure it is within either the set minimum qtys or for a validated new sales order Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover Provide CRM/ERP data cleansing support? Answering all phone calls and directing all queries Supporting the Warehouse role always ensuring stock accuracy Warehouse cover when required during busy periods and holiday periods including preparing outgoing orders About you Great communication skills, a team player and an enthusiastic approach A strong interest in customer service and order processing Strong IT skills across the MS Office suite Technically minded with a desire to understand customer needs in relation to products Excellent numeric and data entry skills with attention to detail and accuracy 2-3 years' experience in a customer service role with process ordering experience essential If you have used Salesforce before thats great, but if not, we will provide full training Ideally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background.? What we can offer you Up to 10% bonus, paid annually. Pension Contributions Income Protection Death in Service Benefit Sports and Social Club Investment in your professional and personal growth. Skills: Customer Service Sales Support Telephone Skills Call Center Customer Care Customer Support Administrator Benefits: Performance Bonus Pension Fund Parking Death in Service Income Protection Progression Opportunities Sports and Social

Personal Assistant 6 months Fixed Term Contract Belfast or Glasgow 3173 is a privately owned UK firm of pensions experts with clients throughout the UK, serviced from offices in London, Belfast, Glasgow, Manchester, Birmingham, Bristol and Leeds. The 3173 Group of companies includes Dalriada Trustees Limited (Dalriada) one of the UKs largest professional pension scheme trustee companies. Spence & Partners provides full pension actuarial, consulting, investment consulting and administration services that provide simply smarter solutions for trustees, employers and members and Mantle: reimagines the traditional models of defined benefit pensions administration and actuarial valuation software. The 3173 Culture Our primary aim is to provide interesting, worthwhile and healthy careers for all our people; we believe that this emphasis sets us apart from our competitors. We are defined by our ethos and by our goal: Our ethos is an individual and collective commitment achieved through carefully balancing responsibility with freedom and flexibility, all of which is underpinned by a willingness to work interdependently. When we get this balance right, it is how we do our best work. We look after our staff first and foremost, but for a commercial purpose, which is to deliver great service profitably. By focusing on our goal, we provide the best outcomes for pension scheme members, trustees, and employers. The Role The role reports to the Business Support Manager and will be aligned to support executive colleagues across our group of businesses and the office management that the role holder is based in. The Business Support team plays a critical role in enabling the smooth and efficient running of the business across multiple locations and trading entities. The team provides structured administrative and coordination support to senior stakeholders, ensuring consistency, efficiency, and effective use of time. As the business grows, there is an increasing focus on delivering support through clear processes, defined service levels, and a more coordinated team approach. Executive Support & Coordination Enable executives to use their time effectively by proactively coordinating schedules, priorities, and activities, aligned to their roles within the business as employees, line managers, and executives. Provide proactive diary & email management and scheduling aligned to stakeholder level (MD or Director) anticipating and facilitating delivery of business needs identified through emails & diary Coordinate meeting arrangements, including logistics, preparation and collation of materials for meetings and key activities Travel & Logistics Ensure seamless and efficient travel arrangements through accurate and proactive planning. Arrange travel, accommodation, and itineraries in line with company processes Communicate plans clearly and resolve issues as they arise Collaborate with the wider Business Support team to coordinate travel requirements and requests from all staff across our multiple business ensure consistency of approach and allocation. Governance, Meetings & Business Support Support effective decision-making and communication through well-organised meetings and high-quality documentation. Organise and co-ordinate boards and senior level meetings, including agendas, papers, and logistics Take minutes and track actions between meetings where required in consultation with the executive Prepare, format, and proofread documents and presentations to identify any errors or issues early Stakeholder Management Deliver a consistent and professional service by managing relationships and expectations effectively. Build strong working relationships with Directors and stakeholders Act as a key coordination point for administrative support Manage expectations and helpfully redirect requests where outside scope Operations, Approvals & Office Support If required to support the broader team needs within the business and office you are aligned to ensure smooth operational support by coordinating approvals and supporting office activities where required. Coordinate and track document signatories and approvals Follow up to ensure timely completion Support local office coordination (e.g. meeting rooms, facilities liaison, post handling) Ways of Working & Team Contribution Improve efficiency and consistency by adopting structured ways of working and collaborating across the team. Follow agreed processes, systems, and templates Identify and support improvements to ways of working Collaborate across the team, sharing workload and providing cover as required to ensure business continuity Working within team SLAs, applying your judgement and escalating where appropriate Scope & Boundaries Support is delivered in line with agreed service levels and team processes. This includes confidently redirecting requests that fall outside scope and contributing to a consistent and sustainable service model across the business. The particular responsibilities assigned to the successful individual may include some or all of the responsibilities above subject to business need and location which can vary from time to time. Occasional travel to other offices may be required from time to time though not frequently. Skills & Experience Proven experience providing administrative or PA support in a professional services or similar environment Experience supporting senior stakeholders, communicating clearly, managing expectations and competing priorities and deadlines Strong organisational and coordination skills, with attention to detail and accuracy Can take initiative to anticipate needs and resolve issues Confident user of Microsoft Office and other business systems Ways of Working Works in a structured and organised way, following agreed processes and systems Collaborates effectively with others and contributes to a team-based approach Demonstrates confidence in redirecting requests and working within defined boundaries Shows a willingness to learn, develop, and adopt new ways of working Responds positively to changing priorities and business needs Identifies practical solutions and escalates issues where appropriate Personal Attributes Professional, highly organised, reliable, and approachable Calm and resilient under pressure Positive and flexible attitude Committed to delivering a high standard of work Circumstances Location: Belfast or Glasgow Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required. All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check. As part of the pre-hire process the successful candidate will be subject to reference checking security vetting. 3173 is an Equal Opportunity Employer. Applying with a disability or long-term health condition? As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. As part of this commitment we guarantee to automatically interview anyone with a disability who meets the minimum criteria. If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call and ask to speak to a member of the People & Culture team.

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. At Capita, we live by our values: Customer First, Always; ‍ Fearless Innovation; ? Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. What You'll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly MI reporting. Updating and maintaining process documentation. Driving continuous improvement across the MIM function. Providing leadership, mentoring, and coaching. Collaborating with cross-functional teams. Escalating issues to the Head of Major Incident Management. Managing team performance and reporting quality. Identifying future skills requirements. Expanding knowledge across Capita services. Essential Skills & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people-management. Excellent stakeholder engagement. Analytical problem-solving skills. Continuous-improvement mindset. How This Role Demonstrates Capita's Values Customer First Always Ensuring timely resolution of incidents within SLA. Providing clear executive summaries during P1s. Improving processes impacting customer outcomes. Fearless Innovation Driving continuous improvement. Enhancing process documentation. Achieve Together Leading, mentoring, and coaching the team. Collaborating with other business teams. Supporting colleagues during high-pressure incidents. Everyone is Valued Managing performance with fairness and transparency. Supporting knowledge sharing and development. Creating a supportive environment during critical incidents. Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? Office based Belfast Competitive Salary - on call allowance 23 days' holiday , rising to 27 (pro rata) - plus the option to buy more after qualifying period ?? Paid volunteering day with a charity of your choice Generous family leave policies • including 15 weeks' fully paid maternity, adoption, and shared parental leave ‍?? Cycle2Work scheme , pension, life assurance, and more Customer first, always ‍ Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TPBN1_UKTJ

Business Development Manager Cala Consulting is recruiting for a Business Development Manager on behalf of a successful independent I.T, Telecoms & Connectivity providers in Northern Ireland. The Role As Business Development Manager, you will be joining a forward-thinking team who are focused on their customers. In this role you will help drive the company sales forward with a strong focus on acquiring new clients across Northern Ireland, GB and Ireland. Selling Cloud and on-premise voice solutions, Mobile, business-grade connectivity, IT services (WiFi networks, LAN and SD-WAN), this is a key role for a proactive and results-driven professional. You will be responsible for identifying opportunities, negotiating effectively, and closing deals. Working in a fast-paced environment this role is focused on growing the market share through consultative selling and a customer-focused attitude. Key Responsibilities Proactively generate leads and create new business opportunities through targeted outreach Consistently close deals to meet and exceed monthly, quarterly, and annual KPIs and revenue targets Produce regular reports on sales forecasts, pipeline activity, and performance metrics Directly sell a range of products and verticals as agreed Negotiate commercial terms and multi-year agreements with customers Manage and grow the customer accounts Represent the company at events, industry trade shows and exhibitions, building brand visibility and showcasing product offerings Develop an understanding of the competitive landscape and customer needs Continuously expand your network and base of prospective clients Manage your time effectively. Use social media to your advantage. Work to agreed product, market, and business rules. Work closely with the Sales Operations department to get sales across the line and interface will multiple stakeholders (pre-sales, finance, service delivery) Essential Skills and Experience Ideally 3 years’ experience in sales or business development within a growth sector. IT beneficial but it isn’t limited to IT or Telecoms. Excellent interpersonal skills and communication skills with proven experience of customer centric approach A strong track record of achieving and exceeding sales targets and driving business growth. Ability to generate leads from a standing start to a successful outcome. Proven ability to operate flexibly in a complex and dynamic working environment. Exceptional customer focus, with the ability to collaborate across internal teams including product, service delivery, and pre-sales functions. Self-motivated, enthusiastic, with commercial awareness and business acumen. The salary for the role will include basic + excellent commission package

NESFircroft continue to partner with their valued cabling client. We are actively searching for a Site Manager / Supervisor to join their growing team in Northern Ireland.As part of this team, you will be the focal point on site to supervise their cable and grid connection projects across Belfast and Northern Ireland The ideal candidate will have experience in cable installation projects and have an extensive understanding of the civils aspects of these projects (installing, HDD, Joint bay construction, trenching) Work overview – Manage / supervise civil aspects of cable installation (132Kv+) being carried out by the clients civil contractors. Manage Jointing and Termination works by the clients team. Point of contact on site Prepare relevant project documents such as RAMSKey Responsibilities and Accountabilities Responsible for the delegated budget from Project Manager. Within a given delegation, ensure delivery of an installation scope as part of a customer project. Responsible for installation risks and promote a transparency and to reach agreement with the Project Manager, to best manage risks within the business in its entirety Responsible for all work within the installation part of the project (start up, planning, preparation, execution and closure phase). This includes also engineering and testing. Responsible that installation operations are conducted in accordance with applicable laws, regulations and HSE procedures Responsible for the specification of all needed sub-contractors due to installation including quality and HSE requirements. Responsible that installation, both qualitatively and quantitatively is carried out in the best possible way, taking into account the required time, resource and cost frames. Monitoring of changes and additional work for the installation part in accordance with customer contract. Handle changes, variation orders and claims from subcontractor and claims from third party Quantify the changes and claims and report to project manager or department manager depending of type of project Issue and maintain budget for the installation scope. Create and maintain a time schedule for the installation scope. Candidate Criteria Held supervisor / manager level position on relevant and similar projects Worked at voltage levels (66Kv+) Experience with working on Northern Ireland Electricity projects Holds a NIE Authorization (desirable) Local to Belfast SSSTS / SMSTS HSE qualifications Temporary works coordinator (Desirable) With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients

Our Supervisors have a special talent for amazing our Customers! Supervisor - Permanent - Full Time We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it - and our Store Supervisors are the people who bring that product knowledge to life! You'll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You'll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills. As the face of H. Samuel, we want you to reflect our brand, culture and customers. You certainly won't find our Store team members suited and booted. Instead, we're proud of our team's unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo's, piercings and style! Your Background You'll have retail or customer service experience, but what really sets you apart is your ability to sell. You'll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You'll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly. What's next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by the store manager inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don't miss any updates with your application. We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends. What is also really amazing about Signet are the career development opportunities. If you've got potential, we'll help you fulfil it. We've got the training and development programmes in place to really help you make the most of your talent! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you. Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need. TPBN1_UKTJ

A new Sales Manager opportunity for a supplier of 'top of the line' process machinery to the pharmaceutical manufacturing sector. Earn an excellent salary, bonus and commission on all sales as the driving force - selling high quality process machinery to customers all across the UK & Eire. Home based role - autonomy and uncapped earnings! BASIC SALARY: Up to £70,000 BENEFITS: · Company vehicle or Allowance · 25 Days Holiday + Bank Holidays, rising with service · Bonus based on personal & company performance · Company Pension Scheme · Commission on all machine sales LOCATION: Based anywhere in the UK / Eire. COMMUTABLE LOCATIONS: London, Birmingham, Manchester, Bristol, Sheffield, Leeds, Northampton, Luton, Reading, Liverpool, Oxford, Cambridge, Nottingham, Coventry, Leicester, Crawley, Maidstone, Hull, Gloucester, Watford, Cardiff, JOB DESCRIPTION: Sales Manager, Business Development Manager, Key Account Manager, Sales Engineer - Process Machinery, Pharmaceutical As our Sales Manager, you will build and develop sales of process machinery with pharmaceutical manufacturing companies in the UK & Eire. Our principal products have an excellent reputation globally and have a strong UK footprint on the packaging side - but this sell is about leveraging those existing relationships, and the installed user base globally to make an impact on the sale of process capital equipment. KEY RESPONSIBILITIES: Sales Manager, Business Development Manager, Key Account Manager, Sales Engineer - Process Machinery, Pharmaceutical You will: · Build and develop new business sales and partake in key account management with pharmaceutical manufacturing companies across the UK & Eire. · Network with current and potential customers within pharmaceutical manufacturing to establish needs, identify growth and be 'in the right place, at the right time' when needs arise. · Have strong technical credibility when selling at all levels. PERSON SPECIFICATION: Sales Manager, Business Development Manager, Key Account Manager, Sales Engineer - Process Machinery, Pharmaceutical This role requires either: · Technical experience of process machinery in a pharmaceutical setting - this could be service, project, process, applications etc. - but the desire to break into sales and good relationship management skills are essential. OR · An experienced sales professional with a track record of selling process machinery to the pharmaceutical sector. Technical sales and account management skills are most important, along with a strong understanding of the process machinery sales cycles. THE COMPANY: Established in the UK 8 years ago, we are the sole UK agent for worldwide suppliers of packaging and process machinery solutions. Some of our key clients include familiar names within the pharmaceutical, chemical, food and beverage industries such as GlaxoSmithKline & P&G. PROSPECTS: There is an opportunity to make this Sales Manager role your own with huge amounts of autonomy and development potential. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Sales Manager, Technical Sales, Sales Engineer, Key Account Manager, Engineering Manager, Business Development Manager - capital equipment, pharmaceutical manufacturing, industrial capital machinery, process machinery, packaging machinery INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18463, Wallace Hind Selection

We are seeking to recruit on behalf of our client, a major Hospitality Group based in Belfast, for a General Bar Manager for busy City Centre Bar/Restaurant. The successful candidate will oversee all operations within the business, ensuring the department aligns with company guidelines, maximises revenue, and achieves pre-determined profit levels by delivering high-quality service. The role requires maintaining professional standards, optimising operational efficiency, and fostering guest satisfaction while adhering to staffing and payroll constraints. Key Attributes for Success in This Role Genuine enthusiasm for delivering excellent customer care. Must be able to work effectively within a team. Excellent interpersonal skills. Exceptional verbal and written communication skills. Creativity and innovation to drive revenue growth. Main Duties & Responsibilities: Operational Management: Ensure prompt and efficient service of meals, snacks, functions, and beverages to the required standards. Maintain cleanliness and impeccable standards in the dining and kitchen areas, including table appointments. Resolve guest complaints swiftly to ensure exceptional service and guest satisfaction. Maintain a clean and fully stocked bar that meets stipulated requirements. Oversee staff training, ensuring barmen are well-trained, professionally attired, and provide friendly service. Submit reports and administrative requirements promptly. Ensure security measures in all areas, making staff aware of the importance of key security and closing procedures. Take appropriate actions in cases of theft, burglary, or fire. Ensure availability of bands and musicians as needed. Be familiar with all statutory food and beverage regulations and ensure liquor license conditions are upheld. Operate an effective table reservation system. Maintain a high profile by circulating throughout the bar, interacting with customers and staff. Stay informed about industry trends and make operational improvement suggestions. Uphold hygiene standards in line with company and statutory requirements. Ensure accurate and secure cash-handling procedures are followed. Conduct regular staff meetings and attend management meetings as required. Perform duty management roles as necessary. Stock Control: Conduct regular stock takes and ensure effective control systems for profit margin maintenance. Oversee ordering, storage, and usage of consumable and non-consumable goods, ensuring adherence to stock levels and business needs. Manage ordering of stock items through the purchase order system. Coordinate with the storekeeper online checks, spillages, and stock discrepancies. Maintain stock take results aligned with financial expectations. Conduct price checks with suppliers to minimise costs and optimise budgets. Ensure adequate glassware and crockery supply within budget constraints. Manage bar and stock security comprehensively. Payroll Management: Maintain staff rotas at levels that align with payroll budgets. Submit weekly payroll reports to Human Resources. Allocate and manage staff holiday schedules efficiently. Sales & Marketing: Develop and implement new sales and marketing opportunities Execute sales and marketing initiatives in a timely manner. Monitor market trends and competitor activities, adjusting operations and strategies accordingly. IT & Systems: Maintain full familiarity with key IT bar software. Oversee till programming, ensuring alignment with menu updates and price changes. Human Resources: Conduct regular performance appraisals, identifying staff development and training needs. Follow disciplinary and grievance procedures as necessary. Oversee recruitment processes to ensure staffing needs are met. Training & Development: Ensure regular on-the-job training is conducted to meet agreed standards. Ensure staff complete their training passports in a timely manner. Qualifications & Skills Required: Proven experience in food and beverage management or a similar leadership role. Strong operational management, planning, and organisational skills. Excellent interpersonal, communication, and leadership abilities. Knowledge of stock control, financial management, and payroll systems. Familiarity with IT systems used in the food and beverage industry. Ability to identify and implement sales and marketing strategies. Comprehensive knowledge of hygiene standards, health and safety regulations, and liquor licensing requirements. Proficiency in training, performance appraisals, and staff development. When you become part of our team, youll enjoy: Celebrations: Access to company events and parties. Wellbeing Support: Health and wellbeing initiatives, including a free counselling programme. Work-Life Balance: Flexible working arrangements to suit your needs. Professional Development: Training opportunities and industry-recognised qualifications, including NVQs. Exclusive Discounts: 20% off food at other outlets with the group. Take this opportunity to lead in a vibrant and supportive environment while enjoying the benefits of a company that values its people. The successful candidate will work 40-45 hrs per week, 5 out of 7 days Interested candidates should forward CV in strictest confidence via link below TPBN1_UKTJ

Major Incident Manager Office based - Belfast Be at the heart of real time action. Come and join the team. We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments. This isn't a role you can do from the sidelines, being on-site means you're fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. Customer first, always ‍ Fearless innovation ? Achieve together Everyone is valued You'll join a newly forming, collaborative team where you'll play a vital role in shaping how our Command Centre operates and evolves. Eligibility to undergo SC Clearance What you'll be doing You'll be the driving force behind the end-to-end management of our highest-priority incidents. That includes: Taking full ownership of major incidents from start to finish Determining severity, verifying priority, and reallocating where needed Ensuring timely progression through to recovery and resolution Acting as the central communication point across Service Delivery, technical teams, and leadership Facilitating incident bridges and conference calls Keeping stakeholders informed with clear, accurate, real-time updates Supporting continual improvement and contributing to enhancements across the Major Incident Management process What we're looking for Essential Experience managing high-priority incidents within a multi-client or shared service environment Understanding of ITIL principles And ideally, you'll also bring Knowledge of Remedy, ServiceNow, or similar incident management tooling Ability to work as part of shift rota (start times vary between 7:30am and 11am) Be part of an Out Of Hours on-call rota How this role aligns to our Values Customer First Always • You will prioritise service recovery and clear communication to minimise impact and maintain trust with customers and stakeholders. Fearless Innovation, • You will contribute ideas and improvements that strengthen incident management processes and ways of working. Achieve Together, • You will work closely with service lines, technical teams, and peers to resolve incidents quickly and effectively. Everyone is Valued, • You will foster an inclusive, respectful environment where collaboration and different perspectives are encouraged, even under pressure. Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? Belfast Office - onsite parking Competitive salary 23 days' holiday , rising to 27 (pro rata) - plus the option to buy more after qualifying period ?? Paid volunteering day with a charity of your choice Generous family leave policies • including 15 weeks' fully paid maternity, adoption, and shared parental leave ‍?? Cycle2Work scheme , pension, life assurance, and more Customer first, always ‍ Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TPBN1_UKTJ

TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the Role What will you be doing? As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre Achieve personal KPIs and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own product knowledge and awareness of competitor activity Build strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit status Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales Handle incoming calls and customer enquiries within KPIs, using the approved greeting Ensure the proper and accurate use of all systems to search and order parts Complete all required documentation accurately and promptly Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual Requirements What are we looking for? A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment Passion for providing a great customer service experience Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis Excellent attention to detail and accurate record-keeping IT literate, preferably with a good working knowledge of MS Excel A passion for the automotive industry TPBN1_UKTJ

Audit Assistant Manager As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK At RSM, we celebrate individuality, fresh thinking, flexibility, and collaboration. Our culture not only embraces change but also impacts it. We are not a one-size-fits-all firm and work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of RSM and our clients. We are looking for Audit Assistant Manager to join our Belfast office. The role involves providing on-site assistance on assurance assignments, ensuring clients receive a quality service in all aspects. As an Assistant Manager you will be a key part of Assurance teams undertaking assignments, including opportunities to lead the on-site element of the work. You’ll make an impact by: • Drive audit engagements and ensure compliance with standards, • Mentor junior staff and enhance team performance, • Lead client interactions, delivering exceptional service, • Identify and resolve audit issues proactively. Streamline processes for improved efficiency and quality What we are looking for: Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate: • ACA or ACCA qualified or equivalent, • Previous experience of carrying out assurance-related tasks within a professional services firm, • Proven experience in client handling and in producing high-quality assurances, • Experience of using audit software and data analytics What we can offer you: Within Audit, we promote from within wherever possible, listen to your career goals and aspirations, and support you in your short- and long-term goals. We offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. • Hybrid and flexible working, • Work with a wide variety of sectors including life science and Technology, • 26 days holiday (with the option of purchasing additional days), • Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP, • Access to a suite of 300+ courses on demand developed by our inhouse talent development team

As a Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders to ensure operational excellence. What you'll be doing Lead, manage and mentor the Service Centre team within Operations Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed by all team members Develop programs to improve technical and customer service skills across the operation Address customer enquiries resolve issues and feedback proactively. Maintain positive relationships with all stakeholders to ensure Service Centre effectiveness. Ensure all employees are adequately trained to meet service objectives. What we're looking for Prior IT team management experience Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations. ITIL Qualified Preferred Demonstrate you can work in in a complex, highly outsourced environment with complex infrastructure Experienced in dealing with Senior Leaders and Customer Stakeholders People Management/ leadership Experience and team working Strong planning, organisational and prioritisation skills Experience in management of operational and technical staff, including recruitment, development, training and motivating staff, dealing with disciplinaries. Experience tackling complex problem-solving working with cross functional teams Location & working pattern Based in Hillview House, Belfast, leading a team of 16 analysts This is an on-site leadership role-candidates should be comfortable being in the office when required Service operates Monday-Friday, 8am-5pm, with some flexibility within those Occasional paid on-call duty is expected (around 1 weekend in 4). Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? 23 days' holiday (rising to 27) with the opportunity to buy extra leave company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always ‍ Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TPBN1_UKTJ

Business Support Clerk - Admin & Clerical ⚠️ Reason for Hire: Vacant post Rate: • PAY: £13.47 per hour Job Location: 9-21 Adelaide Street, Belfast, Antrim, BT2 8GD, United Kingdom Main Purpose of Job: To assist the designated line manager in providing a comprehensive, efficient, and effective business support service, incorporating essential Information Technology skills. • ✅ To execute assigned duties and tasks independently or collaboratively to meet defined time and quality standards, while managing priorities effectively. To represent the line manager in routine matters within the scope of responsibility. • ✨ To adhere to and uphold the Council’s customer care principles, ensuring continued improvement and compliance with the Council’s service standards. ️ Summary of Responsibilities and Duties: Clerical Support: Provide administrative support, maintaining computerised and manual systems (e.g., filing, photocopying, mail management). Business Support Tasks: Perform various assigned business support tasks, including cash handling, call handling, data input/extraction, and other related duties. Word Processing: Prepare correspondence, reports, and other documents from drafts or audio tapes, including creative layouts like PowerPoint presentations. IT Utilisation: Use basic office IT software and specific council/department IT systems. Data Management: Assist in preparing, compiling, and distributing routine statistical, performance, and other information. Admin Support: Assist in routine business-related activities (e.g., finance, HR, customer support, IS/IT). Meetings Administration: Arrange meetings and prepare accurate minutes or notes as required. Customer Care: Deliver excellent customer service via face-to-face interactions, telephone, or email, including covering front desk/reception duties when needed. Office Equipment Usage: Operate office equipment such as binders, laminators, fax machines, photocopiers, and shredders. Self-Management: Understand team objectives and prioritise personal work to adhere to performance standards. Training and Development: Identify personal and team training needs and participate in skill enhancement programs. Other Duties: Conduct other relevant occasional duties as assigned by the line manager. ‍ Employee Specification: ⭐ Essential Criteria: • ️ All applicants will be required to undertake a computer-based assessment called “ISV.” This assessment will involve a minimum of 4 skills-based tests, including general aptitude and proficiency in Microsoft Outlook, Word, and Excel., • ✔️ Only applicants passing these tests to a satisfactory level will proceed to the interview stage. High-scoring applicants may be prioritised for interviews. Special Skills and Attributes: Applicants must demonstrate the following essential skills and attributes (to be assessed through the application and/or interview): Written Communication Skills: Ability to draft letters, complete forms, and ensure accuracy when taking meeting minutes. Oral Communication Skills: Effectively provide clear information, advice, and guidance to colleagues and customers. Teamwork Skills: Demonstrable experience as an effective team member, with the ability to contribute to team objectives. Customer Care Skills: Ability to identify and promptly address customer needs, providing effective and efficient responses. IT Skills: Proficiency in basic computer applications, inputting, retrieving, and printing data. Work Planning Skills: Ability to schedule meetings, coordinate diaries, and manage priorities to meet deadlines. Note: All applicants must provide a personal email address for receiving the link to the computer-based skills test, which must be completed within a specified timeframe. ℹ️ Additional Information: Temporary cover for a vacant post pending recruitment

Account Development Manager Fire & Security / Service Contracts Location Belfast, Armagh, Downpatrick, Cookstown, Antrim, Ballymena, Omagh Salary - £30,000 £35,000 + Uncapped Commission (OTE £55K+) + Car/Allowance The Opportunity A growing and recognised service provider within the Fire & Security sector is looking to appoint an Account Development Manager to support their salesforce across Northern Ireland. This is an excellent opportunity for a relationship-driven sales professional who enjoys developing existing accounts, identifying growth opportunities, and building long-term client partnerships. Rather than a cold, new business-heavy role, this position focuses on unlocking value from an existing client basegrowing Planned Preventative Maintenance (PPM) contracts and identifying additional business needs, with the vision to become the service provider of choice. The Role Youll be working closely with an already established portfolio of clients across a variety of sectors such as Facilities Management, Property Management, and Manufacturing. Your focus will be to: Grow existing accounts by increasing service penetration Develop and expand PPM/service contract agreements Identify and scope additional works and upgrade opportunities Build trusted, consultative relationships with key stakeholders Manage your pipeline and opportunities through CRM Youll also have the opportunity to attend industry events, conferences, and networking functions to further strengthen relationships and market presence. Whats in it for you? Uncapped earning potential (OTE £55K+) Strong existing client base not a cold-start role Full onboarding and structured training Ongoing support from technical and operational teams Clear progression into a Senior Account Manager role Company car or car allowance Hybrid, field-based flexibility About You Were keen to speak with candidates who: Have experience in Fire & Security systems, service sales, maintenance contracts, or technical solutions Are confident in a consultative, relationship-led sales approach Have managed existing accounts while developing new opportunities Can identify and develop additional client needs Are comfortable engaging with FM, Property, or commercial stakeholders Experience within Fire & Security is beneficial but not essential candidates from related sectors (e.g. HVAC, facilities services, building services) are encouraged to apply. TPBN1_UKTJ

Traffic Operations Manager | N.Ireland | Logistics | £60k Overview Responsible for overseeing day-to-day transport operations, ensuring efficient planning, high service standards, and effective team performance across a busy logistics desk. Acts as the key escalation point for operational issues and drives continuous improvement across processes and people. Key Responsibilities Manage daily desk operations, ensuring adequate staffing and smooth workflow Lead, train, and develop planners and coordinators, including performance reviews and onboarding Act as first point of escalation for driver and customer issues, resolving promptly or escalating where required Monitor service delivery, ensuring all contracts meet performance and quality standards Oversee compliance with transport procedures, documentation, and legal requirements Coordinate with fleet teams to ensure timely servicing, maintenance, and vehicle availability Track driver performance, attendance, and holidays Produce operational reports and highlight risks or improvement opportunities Drive a 'fix it now' approach to problem solving and continuous improvement Support wider operations and contribute to business improvement initiatives Requirements Experience in a transport planning or traffic management role within logistics Strong knowledge of UK & Ireland geography and transport regulations Confident communicator across all levels High level of IT literacy (digital-first operation) Organised, detail-oriented, and able to work to tight deadlines Strong problem-solving skills and proactive mindset Flexible approach to working hours and operational demands CPC is desirable Package £50,000 - £60,000 (depending on experience) Pension (5% matched) Additional service-based annual leave Life assurance Gym membership Employee assistance programme Ongoing training and development Monday-Friday with 1 in 6 weekend rotation BH36035 TPBN1_UKTJ

Business Development Manager – IT & Cybersecurity Belfast (Hybrid / Remote Flexibility) £30,000 – £45,000 Basic + Uncapped Commission Aztrum Recruitment is working with an established and rapidly growing managed IT and cybersecurity provider that supports organisations across the UK with secure, scalable, and business-critical technology solutions. About the Company Our client acts as an extension of their customers’ businesses, delivering tailored IT solutions that help organisations stay secure, productive, and resilient. Their services include cybersecurity solutions, outsourced IT support, cloud services, IT infrastructure, project management, business continuity, and strategic technology planning. With a strong focus on long-term customer value, proactive support, and helping businesses use technology as a catalyst for growth, they have built an excellent reputation for delivering reliable and consultative service. The Role This is a pure new business development role, ideal for someone who enjoys outbound sales, prospecting, and opening doors. You won’t be inheriting accounts or managing an existing client base — your focus will be on identifying opportunities, building your own pipeline, and creating new revenue streams from scratch. You’ll engage with business leaders and decision-makers, understand their operational and security challenges, and position tailored IT and cybersecurity solutions that genuinely add value. Key Responsibilities Proactively generate new business through cold calling, email outreach, LinkedIn, and networking Build and manage your own sales pipeline from the ground up Identify, qualify, and develop new business opportunities Engage with senior decision-makers across multiple industries Run consultative sales meetings to understand client pain points and requirements Work closely with technical and internal delivery teams to support solution design and deal progression Maintain accurate CRM records and sales reporting Consistently work toward and exceed revenue targetsAbout You Experience in B2B sales, business development, or lead generation Confident and comfortable with cold calling and proactive outbound activity Strong communication, relationship-building, and negotiation skills Self-motivated, resilient, and target-driven Highly organised with strong attention to detail Comfortable using CRM systems and managing a structured pipeline A genuine interest in technology, cybersecurity, and business solutions Eager to learn, develop, and progress within a growing businessThis is an excellent opportunity for someone looking to build a successful career within the IT and cybersecurity sector while joining a company with strong growth plans and genuine progression opportunities. To apply or find out more, contact Kylie at Aztrum Recruitment: (url removed)

Job description: Are you passionate about sales and ready to make a real impact in the world of logistics? Were looking for a driven Freight Account Manager to join our market-leading International Road Logistics team. If you thrive on winning new business, delivering exceptional service, and helping customers succeed, this could be the role for you. Due to continued growth and investment, were seeking a Sales Executive to generate new business and promote our freight services to both prospective and existing clients. Youll manage the full sales cyclefrom initial outreach through to deliverywhile driving profit growth through effective account management. Were looking for a motivated and forward-thinking individual with a genuine passion for sales. Youll take the time to understand each customers needs, delivering tailored solutions that add real value, while maintaining a high level of accountability throughout. How you create impact Generate new prospect leads and new accounts over the telephone and face-to-face. Role will involve Telesales, Face to Face selling (B2B), Negotiations and Presentations. Consistently grow the gross profit and achieve the targets as set out in the Account Manager Scheme. Achieve Sales productivity and revenue targets. Provide a high level of internal and external customer care. Provide customers with accurate and cost effective quotations. Prepare weekly/monthly figures of sales activity as instructed by the Branch Manager. What we would like you to bring Experience working in a proactive telesales or cold calling sales role ideally with Outbound telesales experience. Previous logistics experience is beneficial, but were equally open to motivated individuals looking to step into the sector. Experience of generating own sales leads would be beneficial. Experience of working to targets and KPIs. GCSE Maths and English Grade C or above (or equivalent). Strong administration and organisation skills. Ability to influence others. Full Driving License. What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation TPBN1_UKTJ

Salary - Competitive salary First impressions are everything. At Hilton Belfast, breakfast isn't just a meal; it's the final memory a guest takes with them before they check out. We are looking for a high-energy, detail-obsessed Assistant Breakfast Manager to co lead our morning service and ensure our reputation for Northern Irish hospitality remains world class. You aren't just managing a buffet; you are orchestrating a fast paced operation where speed meets elegance. You will support the Breakfast Manager in leading a diverse front of house team, ensuring that every guest from the corporate high-flyer to the weekend tourist starts their day perfectly. Your Role You will possess an entrepreneurial spirit, a passion for world-class hospitality, and a proven track record of nurturing fantastic teams by leading from the front. At Hilton Belfast, our breakfast service is the heartbeat of the hotel; you will keep our guests at the center of everything you do, ensuring their day starts with an exceptional experience. We seek a leader who thrives on maintaining high standards and possesses a keen attention to detail. As the Assistant Breakfast Manager, you will support the smooth operational running of our morning and lunchtime services. You will be instrumental in delivering a seamless, memorable experience that reflects our "Heart of Hilton" philosophy. Working closely with the Breakfast Manager and the wider F&B leadership, you will help evolve our operations, drive morning revenue, and ensure that brand standards are not just met, but consistently exceeded. You will join a fast-paced, hardworking environment where continuous learning and professional development are part of our DNA. The Core Skills and Experience Required Hospitality Enthusiast: A genuine passion for the industry and the unique energy of morning service. Proven Track Record: Previous experience as a Food & Beverage Supervisor or Team Leader, ideally within a high-volume or 4/5-star hotel environment, ready to take the next step in management. Inspirational Leadership: Strong motivational skills with the ability to nurture, develop, and inspire a diverse team during the early hours. Sharp Presentation: Excellent personal presentation that sets the standard for the rest of the team. Operational Rigour: A solid understanding of UK Food Hygiene and Health & Safety legislation (HACCP). Thrives Under Pressure: The ability to remain calm and decisive during the "breakfast rush," meeting service deadlines and guest targets with ease. Independent Operator: Proven ability to function independently with minimal supervision, taking ownership of the floor. Articulate Communicator: Excellent verbal and written communication skills for effective handovers and guest relations. Empowering Team Player: An enthusiastic collaborator with a flexible approach, capable of empowering the team to exceed guest expectations. Authentic Leader: A natural leader of people who is as comfortable coaching a new starter as they are managing a busy floor. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and the Hilton Belfast Benefits Worldwide employee discounts at Hilton Hotels through Go Hilton program; Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; Free meals while on shift; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more! Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA. TPBN1_UKCT

Are you a technical sales professional with experience in water treatment and consultative, long-cycle sales? This is an opportunity to own and develop the EPC channel with strong growth potential. You'll have the autonomy to shape strategy, win major projects, and make a measurable commercial impact. BASIC SALARY: Up to £60,000 BENEFITS: · Bonus (2% of increased turnover) · 23 Days Annual Leave · Pension LOCATION: This role covers the UK and Ireland. Whilst it is predominantly home-based, you will be required to attend our head office in Hitchin as and when needed. COMMUTABLE LOCATIONS: London, Northampton, Cambridge, Oxford, Birmingham, Coventry, Nottingham, Sheffield, Manchester, Leeds, Luton, Milton Keynes, Ireland, Bristol JOB DESCRIPTION: Sales Engineer - Water Treatment This Sales Engineer role is a new business-focused role targeting EPC (Engineering, Procurement & Construction) contractors across the water and industrial sectors. You'll identify, develop and convert opportunities within a long, technical sales cycle, requiring early engagement at specification stage and a consultative approach. Working closely with engineering teams, you'll develop fit-for-purpose solutions aligned to client requirements. In your first 12 months, you'll be expected to build a pipeline within key EPC and power generation accounts and secure initial project wins, establishing yourself as a trusted partner in the sector. KEY RESPONSIBILITIES: Sales Engineer - Water Treatment As our Sales Engineer, you will: · Identify and develop new business opportunities within EPC contractors and major projects and uncover new market opportunities with existing clients. Your 1st year target £1.5 million · Engage early in the project life cycle to influence specifications and solution design · Manage long sales cycles from initial contact through to project award - a typical sales cycle between 6 months and 2 years · Work closely with internal technical teams to deliver compliant, commercially viable solutions · Review customer specifications and drawings to confirm compliance with system design · Support tendering and technical sales activity by collaborating with internal teams to define process requirements, review specifications and drawings, contribute to costings and commercial input, and coordinate the preparation of compliant, high-quality tender documentation and proposals PERSON SPECIFICATION: Sales Engineer - Water Treatment We're looking for a technical sales professional, Sales Engineer who is comfortable operating in a consultative, engineering-led environment. You'll be confident engaging with stakeholders at all levels, able to navigate long and often complex sales cycles, and comfortable balancing technical detail with commercial outcomes. You'll be comfortable operating in a role with a high degree of autonomy, where you are expected to pro-actively generate and develop opportunities. You will: · Have experience selling into the EPC market · Demonstrate a proven track record in B2B sales, ideally within capital equipment or technical solutions · Be experienced in managing the full sales cycle, from lead generation through to closing and account development · Ideally have experience within water treatment or a related sector · Be willing and able to travel across the UK and Ireland, and potentially Europe, as required THE COMPANY: We are an established business specialising in the high quality skidded systems, custom engineered and back up by decades of experience. For over 20 years we have been offering our customers a unique service. As well as stocking a wide range of water treatment products, we can build and test complete water treatment systems to suit your requirements. By integrating the products we stock into a customised skidded system, we are able to deliver high quality systems at competitive prices and short lead times. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Sales Engineer, Business Development Manager, Project Sales Engineer, Proposals Engineer, Water Treatment, Process Engineering, Power Generation, Utilities, Industrial Engineering, Oil & Gas, Chemical Processiong, EPC, Engineering, Procurement & Construction, Capital Equipment, Engineered Systems, Water Treatment Plants, Filtrations Systems, Process Equipment, Bespoke Engineered Solutions INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18455, Wallace Hind Selection

This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement. Drive service excellence through strong ITSM processes and governance. Lead service improvement initiatives, automation and knowledge management.

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