Cloud Platform Manager
1 day ago
London
Job Title: Cloud Platform Manager Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Reports To: Director of Technology Platforms Role Summary The Cloud Platform Owner, you will be responsible for owning and optimising the client’s enterprise cloud environment (Azure C Azure local), ensuring its alignment with the firm’s broader technology and business strategies. This is a pivotal leadership role in a highly modernising legal technology environment, with a clear remit to support AI enablement, centralised integration, automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy • Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations., • Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals., • Drive and implement the roadmap for infrastructure upgrades and simplification of cloud services, on-premservices and all our environments., • Align team capacity and structure with business needs, ensuring roles, responsibilities, and workflows are well defined. The successful candidate will be expected to uphold a high standard of operational excellence and personal accountability. This includes taking full ownership of the cloud platform’s stability and performance. • Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. • Manage incident response, problem management, and change management processes in collaboration with other platform teams., • Ensure effective monitoring, health checks, and proactive maintenance across services all Cloud infrastructure services (including on-prem services)., • Ensure we have Disaster Recovery environments that are fit for purpose and regularly tested., • Take ownership of major incidents related to cloud infrastructure, including root cause analysis and corrective actions., • Be available outside of standard working hours if required for high-priority incidents, demonstrating a commitment to seeing critical issues through to resolution, regardless of the time of day., • Lead a team of platform engineers and third-party partners responsible for configuration, automation, deployment, and enhancement of the platform., • Oversee delivery of projects related to the Cloud platform, including upgrades, new capabilities, and digital transformation initiatives., • Ensure effective use of tools such as SolarWinds, Azure, Tenable., • Enforce patch management processes and ensure the environment is compliant., • Evaluate and pilot emerging capabilities such as Microsoft Copilot and AI-driven productivity tools., • Oversee the operational integrity, performance, and availability of core data platforms and pipelines that support reporting, analytics, and AI readiness across the firm., • Own and manage the platform budget, ensuring efficient use of resources and cost optimisation., • Manage and forecast consumption charges, ensuring compliance and maximising license utilisation., • Liaise with procurement, finance, and vendors for renewals and cost planning. Governance, Risk & Compliance • Define and enforce policies for workload management and governance across our cloud estate., • Maintain compliance with internal policies and regulatory requirements., • Collaborate with business units, Technology senior leadership team, and product teams to gather requirements and improve platform services., • Champion change management initiatives that drive behavioural adoption of digital tools across the firm., • Act as an evangelist for Modern cloud tools, driving user adoption and digital workplace maturity., • Proven experience in managing enterprise-scale Microsoft Cloud environments., • Expert knowledge of Windows Server, with a deep understanding of Microsoft Azure, Conditional Access, Entra ID, Microsoft Defender, and related technologies., • Hands-on experience with cloud management, collaboration tools, and identity/security best practices., • Disaster Recovery Planning and Implementation, • Experience managing budgets, licensing agreements, and vendor relationships., • Strong leadership and communication skills, with the ability to lead cross-functional teams and projects., • Knowledge of ITIL practices and service management methodologies., • Presents ideas and concepts to non-discipline colleagues and management in a manner that is respectful and understandable., • Primary objective of job is to motivate others to act; understanding, developing, motivating, negotiating, mediating conflict with technical staff and third parties., • Creates an environment in which quality information flows freely between self and others; encourages open expression of ideas and opinions; builds effective teams, • Excellent communication skills (both written and verbal) and the ability to interact across different cultures and time zones., • Expected to have regular interaction with management and counterparts in multiple businesses and countries., • Demonstrates ability to handle abstract problems with no known solutions., • Adapts to multiple/changing demands readily., • Can see applications for practices from different industries that could benefit our business, and successfully implements them., • Microsoft Certified: Azure Solutions Architect Expert