Venue Account Manager
10 days ago
London
Job Title: Venues Account Manager Department: Managed Services Reports to: Head of Venues Operations Hours: 40 hours per week, 5 days out of 7. Primarily Mon-Friday 09:00-18:00 Location: Based at London Venue The Role Summary: The Venue Account Manager is the primary commercial contact for a managed venue, responsible for winning and retaining event business through accurate and compelling quotes, strong client relationships, and effective collaboration with the technical delivery team. Operating within a fast-paced, high-expectation venue environment, the role requires a confident and commercially minded individual who understands both the client experience and the operational realities of live event production Key Duties and Responsibilities: • Liaison with high-level clients; attend client meetings and show rounds., • Preparation and administration of quotations including using standard pricing, sourcing quotations for externally provided equipment and services, and applying the correct markups where appropriate., • Liaison with the venue sales departments, including reporting and strategy development., • Creation of 2D floor plans, set designs, and additional supporting documents for proposals., • Accurate entry of information into our hire management and CRM systems., • Responsibility for billing the venue via our system., • Close liaison with the delivery team to ensure that won work is managed effectively., • Creating quotations that satisfy client budgets while maintaining expected margins and overall commercial viability., • Close liaison with wider business functions such as Business Development and Marketing for wider strategy. Defining success in this role: • Quotations are produced accurately and issued promptly, with margin targets consistently met., • The client experience is prioritised from first contact through to post-event follow-up, with requirements accurately captured, consistently communicated to the delivery team, and reflected in the outcome., • Confirmed events are handed over to the delivery team in a clear, complete, and timely manner., • Billing is completed accurately and in a timely manner., • Strong working relationships are maintained with venue sales teams, internal operations, and key stakeholders., • Pipeline and job data in our systems are accurate and kept up to date at all times Technical Skills • Working knowledge of AV, lighting, audio, staging, rigging, and scenic disciplines sufficient to scope and price events accurately., • Ability to produce supporting proposal documents including 2D floor plans and visual packs., • Confident use of Microsoft Office applications including Word, Excel, and PowerPoint., • Experience using hire management, CRM, or similar digital platforms to manage quotations and job data., • Understanding of margin principles, third-party cost management, and commercial mark-up application. Professional Skills: • A commercially minded approach, with a practical understanding of production costs, supplier markets, and pricing decisions — and a clear sense of the account manager’s responsibility for event profitability., • Strong client communication skills, both written and verbal, with the ability to manage relationships at a senior level., • Confident managing stakeholders across multiple levels, including venue operations, sales, finance, and facilities teams., • Highly organised with the ability to manage a varied workload, prioritise effectively, and meet deadlines., • Attention to detail and accuracy, particularly in quotation preparation and documentation. Experience & Qualifications: • Previous experience in a venue-based Account Manager, Sales Manager, or technical production role with direct client-facing responsibility., • Proven experience preparing multi-level quotations and proposals across a range of event types and scales., • Experience sourcing, briefing, and managing third-party suppliers, including applying appropriate markups and managing costs effectively., • Experience working within a managed venue or venue partnership environment is desirable., • Demonstrable understanding of event production workflows and the relationship between commercial and operational functions. d&b solutions team members are expected too: • To work alongside the members of other teams and communicate effectively, • To learn about the company and its activities in order to understand and deal with the customers, • Maintain d&b solutions confidentiality at all times, • To represent the company in a courteous and appropriate manner in all circumstances, • To follow correct procedures at all times and to follow the policies laid out in the staff handbook, • Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times, • To carry out your duties and responsibilities in a manner that reflects the Core Values of d&b solutions at all times – Community, Creativity and Innovation, Integrity and Trust, Learning, Quality and Excellence d&b solutions provides integrated audio, video, lighting, and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences. Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. We want to recruit, and retain the most talented people, regardless of their background. We recognise that being a diverse and inclusive employer helps us fulfil our responsibility to make a difference for our staff, our clients, and our industry. Actively valuing differences enhances the way we work and people from different backgrounds and experiences bring valuable insights to the way we operate, generating new ideas and perspectives as well as making us representative of the community and society. If you are interested in this opportunity. Please email your CV, Cover Letter, and Salary Expectations
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