First Line Analyst (L3)
5 days ago
Bristol
First Line Analyst L3 Join a leading independent technology and services provider as a FLA L3 Job Overview: An opportunity has arisen for a First Line Analyst to join a service desk team for one of our prestigious customers. Rate£17.87/Hr through UMB£13.77/Hr through basic PAYE£15.63/Hr through Premium PAYE Contract 3 Months contract Location3 Golf Course Lane – Bristol Security Required: SC Clearance Key Responsibilities • The role will focus on providing a top-class service as a first point of contact for anyone with IT-related issues., • The primary duties will include receiving and accurately logging incidents, then providing resolution wherever possible or passing them to the most appropriate technical team for resolution within agreed SLAs., • Based on the customer site in Stevenage, you will be working in a small team working out-of-hours shifts, which is a mix of days and nights., • Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants., • Attitude and aptitude are as important as technical skills. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4756257