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We're looking for a highly motivated Senior Customer Service Control Manager to lead the delivery of accurate, timely, and high-quality customer and staff information from our Control Centre at Three Bridges. This is a pivotal leadership role, where you will inspire and direct a team of Customer Service Control Managers to ensure our customers, colleagues, and industry partners always receive the right information at the right time especially during periods of disruption. You'll play a central part in shaping how GTR communicates in real time, acting as the voice of the customer within Control, and driving continuous improvement in our customer experience and communication standards. What you'll be doing • Leading, motivating and developing your team to deliver outstanding real-time information and customer experience standards., • Providing an onsite presence in the Control at critical times to support command and control and major incident management., • Delivering the Control Information Strategy, creating a consistent approach to customer and staff communications across the business., • Acting as the key link between Control, wider business teams (including Operations and Network Delivery), as well as industry partners and external stakeholders., • Embedding customer-focused decision making in all operational processes., • Driving improvements in the Passenger Information During Disruption (PIDD) process and incident reviews., • Proven leadership experience in a fast-paced, customer-focused environment (rail, transport, or other complex industries desirable)., • Strong communication and influencing skills, with the ability to engage stakeholders at all levels., • A passion for putting the customer at the heart of decision-making., • The resilience and calm approach needed to manage major incidents and disruption effectively.

Continuous Improvement Analyst Location: Three Bridges Railway Operating Centre / Hybrid Contract Type: Fixed Term (Maternity Cover - up to 17 months) Salary: Up to £42,000 (DOE) Department: Network Operations Deadline to Apply: Friday 19th September 2025 Make a Real Impact at GTR Are you passionate about data-driven decision-making, continuous improvement, and making things better every day? If so, we're looking for a Continuous Improvement Analyst to join our Network Operations team based at the state-of-the-art Three Bridges Railway Operating Centre . This is a unique opportunity to be at the heart of performance analysis, incident review, and service recovery for one of the UK's largest train operating companies. About the Role As a Continuous Improvement Analyst, you'll work closely with the Performance Manager and wider Network Operations team to: • Drive Data Insight : Analyse performance data, develop new metrics, automate reporting processes, and support the Visual Management process at various operational levels., • Improve Operations : Investigate incidents to identify root causes and areas for improvement in recovery times, response processes, and service quality., • A strong understanding of railway performance and GTR's services, • Familiarity with industry systems (e.g. TRUST, CCIL, etc.), • Hands-on experience with analytical tools like Excel (including VBA) and Power BI, • Excel and data visualisation skills, • Excellent written and verbal communication, • Attention to detail and a drive for high standards, • Hybrid Working - Flexible blend of on-site and remote, • Meaningful Work - Help shape real operational change, • Team Culture - Join a supportive team that values your input

Achieve the shops Raffle sales targets through involving the shop team. To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual. Assistant Shop Manager - Redhill.

Transport and Compliance Manager. Implement and enforce robust safety protocols to minimise accidents and ensure the well-being of our transportation personnel. They will also be committed to upholding the highest standards of safety and compliance within the context of our operations at Lanes Group

What’s on Offer for the appointed Operations Manager:. If you’re a driven Operations Manager looking for a challenging and rewarding role in a thriving business, we’d love to hear from you. Are you an experienced and enthusiastic Operations Manager with a background in electro-mechanical manuf

We are seeking a highly organized, proactive, and resourceful.Office Manager / Administrative Support.This role will be the central point of coordination for day-to-day operations, enabling our engineers and managers to focus on delivering world-class technical solutions.Manage VISA processes, inter

The Shift Manager role reports to the Operations Manager and leads and manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator ta

Night Duty Manager – Airport Parking Operations.

A large Facilities management company with 2000 employees and a £30 million turnover is seeking a strong Operations Manager for their Hub based in Crawley, managing two satellite sites in Slough, Bristol, and Portsmouth.

We are seeking a highly organized, proactive, and resourceful.Office Manager / Administrative Support.This role will be the central point of coordination for day-to-day operations, enabling our engineers and managers to focus on delivering world-class technical solutions.Manage VISA processes, inter