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Customer Service Manager Salary 30k dependent on skills and experience Location office based daily Cheltenham GL50 Full time What We Offer: • Salary £30k/annum, • Company pension scheme, • Cycle to work scheme, • Health Care Cashplan About Us: &SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do. The Team You Will Be Leading: &SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems. The Role: Customer Support Management • Oversee day to day customer service across email, live chat, phone, and social channels., • Lead, support, and mentor the customer service team, including onboarding, training, and performance management., • Review and optimise processes for handling queries, returns, exchanges, and complaints., • Ensure all customer interactions align with brand tone of voice and values., • Use customer feedback and data to identify and resolve pain points in the online experience., • Work closely with Marketing to align on promotions, campaigns, and communications., • Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality)., • Monitor and report on customer service KPIs., • Provide regular insights to leadership to inform product and operational strategy., • Strong leadership and people management skills., • Excellent written and verbal communication; customer-first mindset., • Calm and solution-oriented under pressure., • Highly organised, detail-driven, and process focused., • 3+ years’ experience managing customer service in fashion, retail, or e-commerce., • Proven track record of leading a small-to-mid-sized team., • Demonstrable success in improving customer satisfaction and optimising processes., • Familiarity with Shopify e-commerce platforms &SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you! INDHS

We’re looking for a hands-on Warehouse Team Leader to guide, motivate, and develop a dedicated team in our clients fast-paced industrial division. Location: Cheltenham Type: Permanent Monday to Friday Hours: 40 Hours per week Salary: £31,075 per year Holidays: 28 Days You’ll oversee daily operations, maintain high quality standards, hit performance targets, and ensure exceptional customer satisfaction all while fostering a safe, hygienic work environment. You’ll report to the Production Manager and may occasionally cover for both the Production and Operations Managers, giving you valuable exposure to broader operational leadership. Key Responsibilities • Lead, train, and motivate your team to meet operational KPIs and budgetary targets., • Monitor and maintain top-tier quality control and customer satisfaction., • Support daily workflow, ensuring efficiency and adherence to standards., • Track and report on team performance., • Basic HR matters., • Proven experience supervising teams in a fast-paced production or manufacturing environment., • Strong leadership and problem-solving skills., • Confident communicator, both written and verbal., • Customer-focused, with a keen eye for quality., • Clear pathways for progression and skill-building., • Employee health line, • Free parking, • Work alongside a motivated and collaborative management group with opportunities for mentoring, • Uniform provided, with no jewellery or makeup allowed for hygiene compliance. Ready to Apply? For further information please contact Hattie at Pertemps Gloucester

Job Title: Projects & Planning Manager Location: On-site near Cheltenham (Remote working not available) Salary: £50,000–£60,000 OTE (plus performance-related bonus) Contract: Full-time, Permanent Hours: Monday–Thursday: 08:00–17:00, Friday: 08:00–14:00 Are you an experienced Project Manager with a passion for advanced manufacturing and automation? We’re representing a leading UK manufacturer of bespoke automation and control systems, seeking a Projects & Planning Manager to oversee the delivery of complex, multi-million-pound engineering projects. Based near Cheltenham, the company designs and builds custom automation machinery — including robotics, vision inspection, and factory control systems — for clients across the food, beverage, and packaging sectors. First Off - What’s In It for You? • £50,000 – £60,000 OTE (basic + KPI-driven bonus), • Contributory pension scheme, • Private health insurance for you and your family (after probation), • 21 days holiday plus bank holidays, increasing with service, • Cycle to work scheme, • Spot bonuses, • Opportunity to work for a fast-growing advanced manufacturing business Key responsibilities include: • Managing multiple complex automation projects simultaneously, ensuring on-time and on-budget delivery, • Setting and monitoring project milestones, budgets, and resources across fabrication and assembly, • Maintaining close oversight of project progress, KPIs, and cost performance, providing regular updates to the Board, • Driving effective communication and coordination between engineering, workshop, and management teams, • Implementing quality management processes and ensuring readiness for FATs, • Leading and developing direct reports including the workshop manager, fabrication team leader, and machine shop supervisor, • Conducting performance reviews, managing workloads, and fostering a culture of accountability and improvement, • Identifying and implementing process improvements to enhance efficiency and output across operations The ideal candidate will have: • At least 5 years’ experience managing multiple projects within an engineering or manufacturing environment, • Proficiency in project management tools (Microsoft Project or similar) and ERP systems (SAP preferred), • Strong budgetary and resource planning skills, • Proven ability to lead and motivate teams across diverse disciplines, • Excellent communication, organisation, and stakeholder management skills, • A solutions-driven mindset with strong commercial awareness and attention to detail This is a fantastic opportunity to join a fast-growing advanced manufacturing business at the forefront of automation and engineering innovation. If you thrive in a dynamic, hands-on environment and enjoy the challenge of delivering bespoke technical solutions, we’d love to hear from you.

Were looking for a hands-on Production Team Leader to guide, motivate, and develop a dedicated team in our clients fast-paced industrial division.Youll oversee daily operations, maintain high quality standards, hit performance targets, and ensure exceptional customer satisfaction all whi.

Youll report to the Production Manager and may occasionally cover for both the Production and Operations Managers, giving you valuable exposure to broader operational leadership. Were looking for a hands-on Production Team Leader to guide, motivate, and develop a dedicated team in our clients fast-p

We are seeking skilled and motivated Arborist Team Leader. You will liaise with Clients & Customers and the wider Avove Team of Surveyors, Planners, Safety and Commercial Managers. Provide clear work specs, method statements, and documentation to teams.

Frazer Jones is delighted to be supporting a high-growth business in their search for a People Operations Team Leader to drive operational excellence across HR, onboarding, and payroll. This is a great opportunity to step into a leadership role within a fast-paced, people-focused environment. Lead a

Frazer Jones is delighted to be supporting a high-growth business in their search for a People Operations Team Leader to drive operational excellence across HR, onboarding, and payroll. Key Responsibilities:Lead and support a team of HR and onboarding administrators, ensuring workloads are we. This

As the Operations Team Leader for Medequip Connect, you will support the operational delivery and development of Medequip Connect’s Technology Enabled Care (TEC) Installation, Maintenance, and Response operations. Join us as our new Operations Team Leader at Medequip Connect and let us empower you

Ready to lead with purpose and make a real impact? Join Pilgrim's Europe as an Operations Team Lead at our Craigavon site, and take the next step in your leadership journey with one of the UK's leading food manufacturing companies Location : Craigavon Various Shifts Available : Sunday to Thusday (fi

Digital Signage & AV Operations Team Leader. We are seeking an experienced Operations Team Leader to manage the delivery of our digital signage and AV projects. Proven leadership of operational teams in digital signage, AV, or related sectors.

By balancing hands on involvement with leadership, the Team Leader ensures the team consistently delivers high quality service, compliance with vendor and customer requirements, and meaningful reporting, playing an integral role in supporting CDW’s hardware break-fix and warranty customers. The Te

Frazer Jones is delighted to be supporting a high-growth business in their search for a People Operations Team Leader to drive operational excellence across HR, onboarding, and payroll. You’ll play a pivotal role in ensuring smooth onboarding, accurate payroll inputs, and efficient handling of emp

Our Client is a highly respected Asset Finance Funder and theyve asked us to find an Operations Team Leader to join their growing business. Drive a high performing and collaborative team culture, ensuring the team is operating efficiently and in-line with department expectations. You will be respons

AG Insurance zoekt een Team Leader voor een beheersteam in de Service Unit Broker Clients. Je werkt goed samen met de interne teams (beheer, actuariële diensten, juristen, sales,. Je bent proactief en werkt gestructureerd en georganiseerd zowel in teamverband als zelfstandig.

As the Operations Team Leader for Medequip Connect, you will support the operational delivery and development of Medequip Connect’s Technology Enabled Care (TEC) Installation, Maintenance, and Response operations. Join us as our new Operations Team Leader at Medequip Connect and let us empower you

To lead and motivate a team to deliver safe, efficient, and high-quality warehouse operations that meet customer and business needs. This role reports to the Shift Operations Manager. Train, support, and develop team members to maintain high operational standards.

Operations Team Leader - Filling and Packing. Operations Team Leader - Filling and Packing. Cover is provided in the absence of other Team Leaders or Supervisors.

Liaise closely with driver operations teams to support the timely coordination and execution of tasks. Monitor real-time performance and coach team members to ensure consistent achievement of individual and team KPIs. Structure and develop your team to ensure optimal resource allocation and operatio

At Service Express, ourOperations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support. At Service Express, ourOperations Team Leaders are at the heart of our 24/7 Command Cen

At Service Express, our Operations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support. Your contributions won’t go unnoticed—you’ll work closely with senior leaders an

Arla Foods are looking for a Shift Lead to join the Operations team at our Oswestry Cheese Packaging Facility in Shropshire. This is an exciting opportunity which reports into the Core Team Leader. As a Team Leader, you will be responsible for managing performance, safety, quality and cost savings.

To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. Whose courses provide our existing and future leaders the time an

Operations Team Leader - Arla Foods Oswestry. As an Operations Team Leader, you will be responsible for managing performance, safety, quality and cost savings. Working closely with M&E team leader to ensure full alignment on performance and to ensure that technical issues are resolved promptly.

Support both management and team members in the day-to-day running of the service. An excellent communicator & a good team player.

Project Manager - DV cleared, DefenceProject Manager - DV cleared, Defence.The duration of the contract is.Candidates must have active DV clearance.As a Project Manager, you will have a role that is out of the ordinary and will be responsible for the delivery of high-value projects to our customers

For a Project Manager to join the team covering the Midlands. Developing detailed project plans to guide clients, staff members and project teams and revising based on changing needs and requirements. Developing excellent leadership, customer relations and communication skills to liaise effectively

Security Operations Manager, EMEA - London, EC3V 4ANResponsibilitiesSecurity Operations Manager, EMEAAre you an experienced physical security professional seeking your next challenge? We are looking for a dynamic Security Operations Manager to join our People Safety and Security Services team in Lon

As a Senior Project Manager, you will be responsible for the management and successful delivery of major capital projects, providing construction project management services throughout and across all RIBA stages, and managing teams of professional consultants and contractors.

As a Post Office Operations Manager, your integrity, precision, and leadership will help build trust with customers and bring out the best in your team. An enthusiastic, hands-on approach with the ability to support training, coaching, and the development of your team. We are a team that supports gr

Working with some well-known subcontractor teams and design teams. With projects ranging from £5 - £10 million across Cambridgeshire and London, this is an exciting opportunity to join an experienced team of professionals, with technical thinking and who strive to offer a flexible delivery of solu

You’ll lead a dedicated team of seven officers, working alongside another Team Leader and reporting to the Development Manager. We’re growing our Development Management team and have an exciting opportunity for a . This is a chance to shape and support some of the borough’s most significa

Appoint and manage external teams of consultants and contractors.

Supportive Team: Work with people who care as much as you do.

Project Manager, Suffolk, Permanent, Salary up to £45,000.Project Manager – Construction (Scoping).On-site | 💼 Permanent | 🕒 Full-time .Up to £45,000 + Company Car/Car Allowance + Excellent Benefits.Are you ready to take the next step in your project management career? Whether you're an

Would you like the opportunity to combine work with travelling? Mark Warner invites you to join our team as Operations Manager, where your workplace becomes one of our beautiful Mediterranean resorts!. Would you like the opportunity to combine work with travelling? Mark Warner invites you to join ou

Strong understanding of construction and multidisciplinary teams.

Our client is looking for a highly experienced Senior Building Control Surveyor to join its team on an initial 6-month contract dealing with a number of complex and high-risk buildings, including high-rise structures. Leading and managing building control operations. Engaging effectively with stakeh

If you are kind, compassionate and committed, we would love for you to join our care team at our lovely nursing home, Mill Lane. Whether you are an experienced care assistant or support worker or are looking to start a new career in a rewarding and fulfilling role we will provide you with a thorough

This role requires a hands-on leader who can drive delivery, ensure alignment with business objectives, and support the transition of project outcomes into business-as-usual operations. You’ll be responsible for managing a cross-functional project team, acting as a commercial business partner, and

Provide effective operational leadership across the Development Management team. Excellent communication and leadership skills, with a focus on service delivery and team development. Development Management – Team Leader .

Supportive Team: Work with people who care as much as you do.

Planning Policy Team Leader- Midlands. Carrington West are delighted to be assisting this Midlands based Local Authority client with their search for an experienced Policy Team Leader. The role will be mentoring a team of junior members of staff.

We are looking for a Cleaner to join our fabulous team.

The confidence to work alone or as part of a team. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". To work as part of a team to provide high quality care.

Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and custom

An excellent communicator & a good team player.

The confidence to work alone or as part of a team. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". To work as part of a team to provide high quality care.