elevators, escalators, & moving walkways for the U.S.
Job Opportunities Customer Survey Liaison Officer
hace 23 días
Coventry
Location: CoventryEnglandUnited Kingdom Job ID:80948 Our elevators escalators and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team youll discover meaningful work that enhancesquality of life for communities and contribute to making places moreaccessible inclusive and sustainable for all. We combine innovation safety and high ethical standards ensuring respectboth among colleagues and for the world around us. By joining us you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874. Join us as a We are recruiting for a Customer Survey Liaison Officerto join our Team based in our Coventry Office on a part time basis 3 days a week. The successful candidate will be responsible for gauging customer perception of Schindlers performance through survey and to provide management information in a timely fashion that will help the business proactively protect the portfolio improve performance in EI NI MOD and Repairs and grow the business. The information collected will supply the business with root cause analysis and metrics through NPS studies to improve Quality Compliance and Customer Satisfaction in accordance with the Customer Excellence Programme. This is a full time and permanent role. What youll be doing: • Conducting in excess of 4000 customer telephone surveys pa, • Administrating Schindler SAP based CSS process, • Administrating Customer Complaints Database, • Analysing the root cause of customer responses / complaints, • Generating reports on a weekly basis to all levels of business, • Assisting with the development & delivery of CSS induction training to FO, • Maintaining and improving process & associated documentation, • Analysing NPS information to improve Quality in accordance with the Customer Excellence Programme, • Any ad-hoc projects / duties as defined by your line manager., • Working in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements, • Complying with Company Health & Safety requirements and set a personal example of safe behaviour, • A Self starter with a collaborative approach, • Customer survey expert, • Excellent telephone/Customer service skills, • Analytical and reporting skills, • Training delivery experience desirable, • PowerPoint and Excel experience essential, • SAP experience preferable Why work for us: • Competitive base salary, • Generous Holiday allowance, • Annual Company performance related bonus, • Competitive Pension, • Single Option Private Healthcare, • Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day., • Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Become part of our team help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey Join #TeamSchindler! Discover more on ______Are you ready to embark on a new journey Join #TeamSchindler! Discover more on Location: CoventryEnglandUnited Kingdom Job ID:80948 Our elevators escalators and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team youll discover meaningful work that enhancesquality of life for communities and contribute to making places moreaccessible inclusive and sustainable for all. We combine innovation safety and high ethical standards ensuring respectboth among colleagues and for the world around us. By joining us you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874. Join us as a We are recruiting for a Customer Survey Liaison Officerto join our Team based in our Coventry Office on a part time basis 3 days a week. The successful candidate will be responsible for gauging customer perception of Schindlers performance through survey and to provide management information in a timely fashion that will help the business proactively protect the portfolio improve performance in EI NI MOD and Repairs and grow the business. The information collected will supply the business with root cause analysis and metrics through NPS studies to improve Quality Compliance and Customer Satisfaction in accordance with the Customer Excellence Programme. This is a full time and permanent role. What youll be doing: • Conducting in excess of 4000 customer telephone surveys pa, • Administrating Schindler SAP based CSS process, • Administrating Customer Complaints Database, • Analysing the root cause of customer responses / complaints, • Generating reports on a weekly basis to all levels of business, • Assisting with the development & delivery of CSS induction training to FO, • Maintaining and improving process & associated documentation, • Analysing NPS information to improve Quality in accordance with the Customer Excellence Programme, • Any ad-hoc projects / duties as defined by your line manager., • Working in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements, • Complying with Company Health & Safety requirements and set a personal example of safe behaviour, • A Self starter with a collaborative approach, • Customer survey expert, • Excellent telephone/Customer service skills, • Analytical and reporting skills, • Training delivery experience desirable, • PowerPoint and Excel experience essential, • SAP experience preferable Why work for us: • Competitive base salary, • Generous Holiday allowance, • Annual Company performance related bonus, • Competitive Pension, • Single Option Private Healthcare, • Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day., • Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Become part of our team help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey Join #TeamSchindler! Discover more on Location: CoventryEnglandUnited Kingdom Job ID:80948 Our elevators escalators and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team youll discover meaningful work that enhancesquality of life for communities and contribute to making places moreaccessible inclusive and sustainable for all. We combine innovation safety and high ethical standards ensuring respectboth among colleagues and for the world around us. By joining us you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874. Join us as a We are recruiting for a Customer Survey Liaison Officerto join our Team based in our Coventry Office on a part time basis 3 days a week. The successful candidate will be responsible for gauging customer perception of Schindlers performance through survey and to provide management information in a timely fashion that will help the business proactively protect the portfolio improve performance in EI NI MOD and Repairs and grow the business. The information collected will supply the business with root cause analysis and metrics through NPS studies to improve Quality Compliance and Customer Satisfaction in accordance with the Customer Excellence Programme. This is a full time and permanent role. What youll be doing: • Conducting in excess of 4000 customer telephone surveys pa, • Administrating Schindler SAP based CSS process, • Administrating Customer Complaints Database, • Analysing the root cause of customer responses / complaints, • Generating reports on a weekly basis to all levels of business, • Assisting with the development & delivery of CSS induction training to FO, • Maintaining and improving process & associated documentation, • Analysing NPS information to improve Quality in accordance with the Customer Excellence Programme, • Any ad-hoc projects / duties as defined by your line manager., • Working in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements, • Complying with Company Health & Safety requirements and set a personal example of safe behaviour, • A Self starter with a collaborative approach, • Customer survey expert, • Excellent telephone/Customer service skills, • Analytical and reporting skills, • Training delivery experience desirable, • PowerPoint and Excel experience essential, • SAP experience preferable Why work for us: • Competitive base salary, • Generous Holiday allowance, • Annual Company performance related bonus, • Competitive Pension, • Single Option Private Healthcare, • Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day., • Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Become part of our team help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey Join #TeamSchindler! Discover more on