Assistant Manager
2 days ago
Welwyn Garden City
Assistant Manager | St Andrews Care Home | Welwyn Garden City 🌹 40 Hours Per Week | Competitive Salary (discussed at interview) At B&M Care, great care starts with great people. For over 50 years, our family-run group has built award-winning homes defined by Commitment, Connection and Compassion – our Three C’s. This role supports the Home Manager and Deputy Manager in the day-to-day leadership of the home. In their absence, the Assistant Manager will deputise and take responsibility for maintaining safe, compliant, person-centred operations. A designated duty of this post is Occupational Health and Safety Officer for the home, working in line with the B&M Care Rose Model of Dementia Care. Benefits 🌹 • Competitive rates of pay, • Flexible working within a supportive environment, • Free uniform, • Wellbeing Support Line via Wisdom Wellbeing, • Long Service Awards, • B&M Care’s Golden Rose Staff Recognition Awards, • Industry-envied training and Leadership Pathway Programme, • Ongoing support & career development, • Pension scheme Main Responsibilities 🌹 • Assist the Manager and Deputy Manager in the efficient, caring and compliant running of the home, • Supervise staff and provide clear on-shift leadership, • Work directly within the care team each day, modelling best practice, • Uphold B&M Care’s values of Commitment, Connection and Compassion across all interactions, • Encourage and support staff to demonstrate these values within their own practice, • Carry out duties under the direction of the Home Manager or their appointed representative, • Must be within commutable distance withing Welwyn Garden City Duties of the Manager/Deputy Manager to be assumed by the Assistant Manager in their absence: • Ensure provision of therapeutic support to meet residents’ emotional, spiritual, physical, mental and religious needs, • Maintain high operational standards in line with Proprietors, Local Authority, Social Services and Fire Safety requirements, • Assist with the design, delivery and ongoing maintenance of appropriate staff training, • Manage the medication system: ordering, recording, administering and disposal, • Maintain adequate staffing levels and appropriate staff mix, • Purchase food and oversee the preparation of nutritious, balanced meals suitable for older adults, • Manage residents’ financial accounts and complete basic bookkeeping, • Ensure monthly invoices and returns are submitted to Head Office, • Ensure statutory records are kept in line with Local Authority, Health Authority and legal requirements, • Oversee and supervise cleaning and housekeeping to maintain high hygiene standards, • Support occupancy by ensuring the home’s reputation is upheld and admissions are well-managed, • Lead on fire prevention procedures, equipment checks and staff training in emergency evacuation, • Maintain confidentiality at all times, • Liaise with GPs, nurses and allied professionals, • Oversee laundry processes to maintain high personal and home cleanliness standards, • Promote a warm, positive atmosphere where residents and staff feel valued, • Monitor and manage income and expenditure within budget, • Participate in pre-admission assessments for prospective residents, • Attend out-of-hours call-outs as part of planned and ad hoc support for the home What You'll Bring 🌹 Essential • Excellent communication skills, including the ability to draft clear, professional correspondence, • Strong leadership qualities — confident, positive and a role model for others, • Effective time management and organisational skills, • Flexibility and resilience under pressure, • Passion for person-centred care and resident wellbeing, • Ability to identify and nurture staff strengths, • Motivational, encouraging leadership approach, • Professional attitude with strong business awareness, • Full, clean UK driving licence Desirable • Desire to grow and develop within the role, • Working towards or considering NVQ Level 5 / RMA / equivalent management qualification