Phone call jobs in CoatbridgeCreate job alerts

Fraud Specialist (Lloyds Banking Group) OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: November 2026, • Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 07.00- 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Once you have successfully submitted your application, you will be required to undertake an online assessment, which will be sent shortly after submission. Please note that successful applicants for this role will be invited to interview. You must be able to demonstrate minimum 1 year customer services experience. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Ability to educate our customers on how to protect themselves against Fraud, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. Once you have successfully submitted your application, you will be required to undertake an online assessment, which will be sent shortly after submission.

Customer Service Assistant Over 18 - Glasgow.Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!.We have something fun for all the family to do, regardless of age.Our centres are fantastic places to visit, and ev

Domestic Assistant, St Brendan's Care Home (3614).You will provide domestic assistance in the Home, with particular responsibility for the overall cleanliness of the Home, to the standard necessary for the health and safety of the service users.You should have experience of cleaning, preferably to a

Customer Service Assistant - Glasgow.We love to entertain! It's in our DNA!.We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables.We also have fully licensed bars including cocktails, and of course our fabulous food menu.We have some

There will be additional support available through the night by way of management on call team. To be able to utilise the on-call system appropriately.

Customer Service Assistant - Bar - Glasgow.We love to entertain! It's in our DNA!.We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables.We also have fully licensed bars including cocktails, and of course our fabulous fo

Children's Residential Support Worker.Be the reason a child feels safe, supported, and heard.At Newcross Healthcare, we help children and young people thrive.We are looking for compassionate Residential Support Workers to provide stability, care, and encouragement.If you have experience working with

APPLY NOW or give us a call on 01324 464 951 to get started with one of the areas largest warehouse facilities.

Support Worker Job in Motherwell and across North Lanarkshire.Full time and part time available.Newcross Healthcare is recruiting experienced Support Workers in Motherwell, Wishaw, Hamilton, Carluke and Lanark to join the Newcross team in North Lanarkshire.If you have at least six months of paid UK

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.

BLUE ARROW ARE CURRENTLY RECRUITING WAREHOUSE OPERATIVES FOR AN AM SHIFT IN EURO CENTRAL.Due to the start time you must have your own transport or live nearby.Working in a fast paced environment.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opp

Care Assistant Job in Edinburgh.Full time and part time flexible shifts available.Newcross Healthcare is recruiting experienced Care Assistants in Edinburgh to provide high quality care in care homes and local community settings.You will support people with daily living, promote independence and hel

P&L Recruitment are working exclusively with a rapidly expanding organisation based in South Lanarkshire to recruit a full-time Customer Service Advisor to cover a maternity contract for 10 months.Hybrid working - two days from home can be offered after the initial 3 month probationary period.This i

Waverley Residential Home, Galashiels.SVQ2 or equivalent is desirable but not essential.You can earn whilst you learn!.PVG Adults – we will do this for you! SSSC registered.We focus on these five principles to provide excellent care through a well-structured, meaningful and person-centred approach

If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.

ENABLE Glasgow is a community based charity working with adults with learning disabilities and their carers and families in Glasgow.We are currently recruiting for night shift support workers to join our skilled staff team at our Esmond Street Advanced Support Service in the Yorkhill area of the cit

If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Warehouse Operative - Night Shift.Night Shift | 30-35 days holiday (pro rata) | 10% in-store discount | Pension scheme.Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.We’re hard-working, focused and reliable.As a Lidl Warehouse Operative, yo

Strong customer relationships are key to our success, both in person and by phone.

However, we will at times also call you or send you a text message.

Senior Care Assistant – Flexible and Rewarding Work in Glasgow, and surrounding areas.Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Your responsibilities may include:.Provide high‑quality, person‑centred care while supporting the wider clinical team.The role invo

Provide support through a variety of activities including regular telephone contact, face to face meetings, virtual mediums, mentoring, and group employability activities.

However, we will at times also call you or send you a text message.

Handling high-volume telephone, email and face-to-face enquiries.

Warehouse Operative - Twilight Shift.Twilight Shift | 30-35 days holiday (pro rata) | 10% in-store discount | Pension scheme.Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.We’re hard-working, focused and reliable.As a Lidl Warehouse Operati

Waverley Residential Home, Galashiels.SVQ2 or equivalent is desirable but not essential.You can earn whilst you learn!.PVG Adults – we will do this for you! SSSC registered.We focus on these five principles to provide excellent care through a well-structured, meaningful and person-centred approach

Warehouse Operative - Day shift.Shift | 30-35 days holiday (pro rata) | 10% in-store discount | Pension scheme.Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.We’re hard-working, focused and reliable.As a Lidl Warehouse Operative, you’ll m

P&L Recruitment are working exclusively with a rapidly expanding organisation based in South Lanarkshire to recruit a part-time permanent Customer Service Advisor.The part-time hours will be to work 3 days - Wednesday, Thursday and Friday until 1pm.Serves as liaison between customer and various depa

Tuesday 6th October – Thursday 8th October.We are currently recruiting for.This is a hands-on warehouse position and would suit someone who is reliable, hard-working and comfortable working as part of a team.Sorting clothing and other donated items.Packing clothing ready for processing.Keeping the

However, we will at times also call you or send you a text message.

Veterinary Receptionist/ Animal Care Assistant - Cumbernauld.Veterinary Receptionist (Temporary) or Animal Care Assistant - Cumbernauld.Are you good with people, stay calm in a crisis when owners are upset or stressed due to their pet being ill or needing urgent treatment? Then this could be the job

Care Assistant - Kirkintilloch.Campsie View offers a varied level of nursing care - whether this is just assistance with everyday living or more complex care needs for up to 90 residents, situated in the quiet area of Kirkintilloch.Full time and Part Time Available.Dayshift and nightshift available.

Senior Care Assistant - Bearsden.Buchanan Lodge Care Home, located in the quiet, leafy suburb of Bearsden in North Glasgow, is a thoughtfully converted former convent offering Residential, Nursing, Respite, and Dementia care for 38- residents.Here, we blend the building's historic charm with modern

Want a soul-sucking call centre job?. After your first interview, you’ll arrange a call with someone from the Talent Team.

Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.