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Role Overview: Nursery Manager – Busy Bees Bromborough Ready to lead, inspire and make every day fun for children? Busy Bees Bromborough is looking for a passionate Nursery Manager with a Level 3 childcare qualification and at least two years’ leadership experience in early years. Bring your energy, expertise, and love for nurturing young minds – and we’ll reward you with fantastic benefits and career progression. Why Busy Bees? We’re the UK’s leading nursery group with nearly 400 settings. Our award-winning culture ensures every team member feels valued, supported, and celebrated. You’ll enjoy access to our unique Bee Curious curriculum, plus opportunities to get involved with BBC Children in Need. About Our Nursery Ofsted-rated Good, our Bromborough nursery welcomes 105 children with age-tailored rooms and a large outdoor garden to spark creativity and exploration. We’re conveniently located with excellent transport links, free staff parking, and a warm, welcoming community. Benefits You’ll Love * Competitive salary + up to 25% bonus * 33 days holiday (including bank holidays) + your birthday off * Significant childcare discount * Professional development & career growth * Hive benefits platform with retail discounts & wellbeing hub * Enhanced family leave, menopause & mental health support * Opportunities to travel and learn overseas Join Busy Bees Bromborough and help give every child the best start in life – while building a rewarding career of your own. . Role Responsibilities: Key Responsibilities: • Lead & Inspire: Drive excellence and motivate your team., • Quality Improvement: Enhance educational programs and operational processes., • Compliance: Ensure a safe and secure environment, meeting all regulations., • Financial Oversight: Manage budgets and resources effectively., • Engagement: Build strong relationships with parents, staff, and the community., • Professional Development: Foster team growth to provide exceptional care. Required Qualifications: About you:, • We are looking for a passionate and ambitious Nursery Manager whose primary goal is to deliver the highest standards of childcare and early years education., • You will be resourceful, commercially minded, have strong leadership ability and excellent communication skills., • You will have strong organisational skills with a keen attention to detail and be able to prioritise your workload effectively.Qualifications and Experience:, • NNEB, BTEC Nat Dip, CACHE Dip in Childcare, or NVQ Level 3., • Experience as a Nursery Manager or Assistant Nursery Manager., • Strong leadership, organisational, and communication skills., • A focus on delivering high-quality childcare and early education.Apply now and be part of our dynamic team!

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK As an Early Years Educator, you will play a leading role in fostering the intellectual, social, and emotional development of children at Busy Bees. Join a company that values high-quality education and provides ample growth opportunities. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Chester Hopscotch is an Ofsted-rated "Outstanding" nursery with a capacity of 76 children, providing a warm and welcoming environment where your child can learn, make friends, and have fun. The nursery features multiple childcare rooms decorated in soft, soothing colors and equipped with excellent resources. With a secure garden space at the back, children can enjoy outdoor play, including an obstacle course that allows them to take risks and challenge themselves in a safe, supervised setting. Conveniently located about a mile and a half from Chester city center and the Blacon council estate, the nursery is easily accessible by car via the A540 on Parkgate Road, and by bus, with a stop just a five-minute walk away served by route 22. Free parking is available for staff. Busy Bees Benefits • Competitive salary, • Ongoing professional development and career progression, • Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers, • Up to 28 days holiday per year (including bank holidays), • Your birthday off – it’s our gift to you!, • 50% childcare discount, • Enhanced family leave and return to work bonus, • Menopause support through Peppy, • Financial support through Salary Finance, • Employee Assistance Programme and Mental Health First Aiders, • Cycle to Work scheme, • Easy access to your workplace pension through Cushon, • Discounted Private Medical Insurance (PMI), • Create a Safe, Stimulating Environment: Prepare materials and arrange rooms to encourage children's growth and learning., • Lead Educational Activities: Plan and deliver activities that support children's physical, emotional, intellectual, and social development, aligned with the Early Years Foundation Stage (EYFS)., • Level 3 (or above) qualification in Early Years Education., • Proven experience in working with children under 5 and a genuine interest in early childhood education

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Little Sutton is an Ofsted-rated "Good" nursery with a capacity of 105 children, located in the heart of Little Sutton on Windways. Inside the vibrant nursery, every corner is designed to inspire young minds, offering a wide range of engaging activities and learning resources tailored to each age group. The nursery is conveniently positioned for commuters, just a short 4-minute drive from the M53 at Junction 8. For those using public transport, Little Sutton train station is only a 5-minute walk away, and a nearby bus stop at Tesco Express serves route X1, making it easily accessible for families. The nursery also provides free parking. To prepare preschoolers for their next key stage, Busy Bees offers a Foundation Class, where a highly experienced team nurtures essential skills to ensure children are given the best start in life. Busy Bees Benefits • Competitive salary, • Ongoing professional development and career progression, • Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers, • Up to 28 days holiday per year (including bank holidays), • Your birthday off – it’s our gift to you!, • 50% childcare discount, • Enhanced family leave and return to work bonus, • Menopause support through Peppy, • Financial support through Salary Finance, • Employee Assistance Programme and Mental Health First Aiders, • Cycle to Work scheme, • Easy access to your workplace pension through Cushon, • Discounted Private Medical Insurance (PMI) Join our supportive and collaborative work environment, learn from experienced colleagues, and make meaningful connections. If you are ready to make a positive impact in the field of early childhood education and childcare, we encourage you to apply for the Nursery Manager position at Busy Bees. Apply now to be part of our dynamic team and take the next step in your career. Role Responsibilities: Key Responsibilities • Support the Centre Director in overseeing the daily operations and maintaining educational standards., • Assist in developing and delivering an engaging, high-quality curriculum tailored to the needs of children., • Ensure the centre complies with all relevant regulatory requirements and maintains high safety and health standards., • Provide leadership and mentorship to staff, ensuring a cohesive and motivated team., • Lead efforts to enhance customer satisfaction by delivering exceptional service and promoting a positive centre experience for families., • Assist with administrative tasks, including scheduling, payroll, and recruitment., • Manage operational records and support financial planning to ensure sustainability. Required Qualifications: Ideal Candidate:, • An approved Level 3 qualification or above in early years education., • Experience within an early years setting, with leadership or supervisory experience ideally as either a Assistant Nursery Manager or Deputy Nursery Manager., • Proven track record of ensuring educational excellence and curriculum development., • Strong communication and organisational skills, with a focus on teamwork., • Experience in maintaining compliance with regulatory standards and health and safety protocols.Lead with passion and help create a nurturing learning environment—apply now!

Project Manager Job On Site - Chester Based 75-Bed Care Home £60,000 - £70,000 Your new company Are you an experienced Project Manager with a passion for delivering high-quality construction projects? This is a fantastic opportunity to lead a flagship 75-bed care home development in Chester, working with a forward-thinking contractor known for excellence across the residential and healthcare sectors. Your New RoleAs Project Manager, you will take full ownership of the site, ensuring the project is delivered on time, within budget, and to the highest standards of quality and compliance. You’ll coordinate site teams, manage subcontractors, and maintain strong relationships with clients and consultants throughout the build. Key Responsibilities • Lead the day-to-day management of the care home construction site., • Develop and maintain project programmes using tools like Asta or MS Project., • Ensure compliance with health & safety regulations and quality benchmarks., • Manage subcontractor performance and oversee procurement and logistics., • Liaise with consultants, statutory bodies, and client representatives., • Monitor progress and implement recovery strategies where needed., • Drive high standards of site presentation and safety culture., • Support design coordination and contribute to construction planning. What You’ll Need to Succeed • Proven experience as a Project Manager in UK main contracting, ideally on care homes or similar multi-room schemes., • Strong programming and sequencing skills., • Excellent leadership and communication abilities., • SMSTS, CSCS (Black Card), First Aid, and Temporary Works Coordinator certifications., • Degree in Construction Management or related field (preferred)., • Chartered status (MCIOB, RICS) is desirable but not essential. What You’ll Get in Return • £60,000–£70,000 Salary, • Company Car or Car Allowance (up to £5,000), • Pension Scheme (up to 8%), • 25-Day Holiday, • Private Healthcare Package If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4719103

Exceptional opportunity for an experienced Construction Project Manager to lead this project About the Role: We are seeking an experienced and driven Construction Project Manager to lead the delivery of a high-profile new build development comprising a care home and residential apartments on the outskirts of Chester. This is a pivotal role overseeing the full lifecycle of the project - from groundworks to handover - ensuring quality, safety, budget, and project targets are met Key Responsibilities: • Management of two Site Managers and the construction site team, • Manage all phases of construction from pre-construction through to completion, • Coordinate site activities, subcontractors, suppliers, and consultants, • Ensure compliance with health & safety regulations and building standards, • Monitor project progress, budgets, and schedules, reporting to senior stakeholders, • Lead site meetings and maintain strong communication with internal and external teams, • Resolve issues proactively to avoid delays or cost overruns, • Proven experience managing construction projects of similar scale and complexity, • Strong knowledge of either Apartment Build (Commercial), or Extra-Care / Student Accommodation, • Excellent leadership, communication, and problem-solving skills, • Ability to manage multiple stakeholders and deliver under pressure, • Relevant qualifications in Construction/Project management (e.g. SMSTS, CSCS, HNC/HND/Degree), • Must live within a daily commutable distance of Chester This is a permanent opportunity paying a competitive salary and package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4678190

QS / Estimator required for established and experienced Contractor An established and growing Construction Contractor in the Northwest is seeking a Quantity Surveyor / Estimator to support its expanding portfolio of projects. The company delivers a wide range of schemes across Commercial & Industrial, with a strong focus on Refurbishment, Maintenance, and New Build developments. About the Role: You’ll play a key role in managing the Commercial aspects of multiple projects, from initial tender through to final account. The role offers a blend of Estimating and Quantity Surveying, working closely with the Operations team and clients to ensure successful delivery Key Responsibilities: • Prepare and submit competitive tenders based on drawings and specifications, • Accurate pricing of work for tenders, • Carry out detailed take-offs and schedules of rates, • Oversee cost control and financial reporting throughout project lifecycles, • Cost analysis, • Liaise with clients, subcontractors, and internal teams for commercial reporting, • Experienced in both NEC and JCT contract frameworks., • Strong background in refurbishment and maintenance projects., • Excellent analytical and communication skills., • Estimating & QS background This is a fantastic opportunity for someone who thrives in a fast-paced, hands-on role and wants to be part of a business that values quality, reliability, and long-term client relationshipsWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4719397

Basic Salary up to £50'000 + Company Benefits Package.Chester, Cheshire (Commutable from: Ellesmere Port, Deeside, Mold, Wrexham, Runcorn).Are you a Manufacturing Engineer looking to lead end-to-end projects that optimise production, improve quality, and drive innovation in a well-established, forw

Lead investigations into quality issues and drive corrective actions. Manage non-conformities and support shop floor teams with quality expertise. Promote Foreign Object Damage (FOD) prevention and predictive quality activities.

Step Up Your Culinary Career at Carluccio’s as a Chef de Partie! About Us: At Carluccio’s, we’re all about authentic Italian cuisine made with passion and precision. Our commitment to using the freshest ingredients and traditional recipes is what makes every dish special. We believe in creating memorable dining experiences, and we’re looking for a talented Chef de Partie to join our team and help us continue that tradition. The Role: As a Chef de Partie at Carluccio’s, you’ll play a crucial role in our kitchen, managing your own section and ensuring that every dish meets our high standards. This is a great opportunity for a skilled chef ready to take on more responsibility and grow their expertise. Your key responsibilities will include: • Master Your Section: Take charge of your designated kitchen section, preparing and presenting dishes with precision and flair., • Ensure Quality: Maintain the highest standards of food quality, consistency, and presentation in every dish you create., • Lead by Example: Support and mentor junior chefs, sharing your knowledge and helping them develop their skills., • Innovate with Passion: Contribute to menu development by bringing fresh ideas and creativity to your dishes., • Maintain Efficiency: Work closely with the rest of the kitchen team to ensure smooth operations, from prep to service, even during busy shifts., • Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!, • Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App., • Stock Up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli., • Get Paid When You Need It with Wage Stream, offering access to advanced pay., • Refer Friends and Earn with our bonus scheme., • Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio. Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment. At BRG, we live by our core values: ✅ Honest – Acting with integrity in everything we do. ✅ Hardworking – Giving our best, every day. ✅ Hungry – Always striving for growth and excellence. ✅ Heart – Caring deeply about our people, our guests, and our communities.

Lead and approve design solutions for structural modifications and design queries. Recognised design signatory status (Design Approval Delegation). This role involves providing high-quality design support to manufacturing operations, ensuring product integrity, and driving continuous improvement.

As a Registered Manager, you will: Lead and manage the care home team to deliver high-quality care. Are you passionate about providing exceptional care? Our client is seeking a dedicated Registered Manager to join their team at a purpose-built care home in the popular area of Ellesmere Port, Cheshi

Reporting to the Finance Director/Lead Finance Business Partner in Liverpool, you will provide finance business partner support to operations and quality functions on site. The Opportunity: Manager, Finance Business Partner, Fixed-Term Contract.

Ideas People Trust Were BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate todays changing world. Our clients are Britains economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Well broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If youre after a career that will keep you on your toes, well give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients needs and the regulatory environment evolve, youll encounter new problems to solve and new opportunities for growth. Whether its advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, youll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. Youll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, youll develop your skills and gain valuable experience that will serve you throughout your career. Well help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. Youll be someone who can work pro-actively, managing your own tasks, but youll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDOs Partners to enable us to serve our clients effectively. Youll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Youll be someone with A degree level education and/or CTA and/or ACA qualified or equivalent with demonstrable post qualified experience. Experience of managing a portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understands potential risks to the Firm in relation to the Firms quality control procedures and raising to the appropriate person. Experience of leading complex projects Experience of people management. Youll also be yourself; well recognise and value you for who you are and celebrate and reward your contributions to the business. Were committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, well help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Were in it together Mutual support and respect is one of BDOs core values and were proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, well support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when were working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, youll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so weve invested in state-of-the-art collaboration spaces in our offices. BDOs people represent a wealth of knowledge and expertise, and well encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, youll never stop learning at BDO. Were looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why were always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. Weve got a clear purpose, and were confident in our future, because were adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust Were BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate todays changing world. We work with the companies that are Britains economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. Well broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If youre after a career that will keep you on your toes, well give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients needs and the regulatory environment evolve, youll encounter new problems to solve and new opportunities for growth. Whether its advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, youll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. Youll be providing VAT Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals as well as public sector and not for profit entities. Each of our clients has different needs and in applying your expertise in different contexts, youll develop your skills and gain valuable experience that will serve you throughout your career. Well help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. Youll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDOs partners to help businesses effectively. Youll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Job Description This role will provide VAT advisory services to a wide range of organisations. The primary responsibility will be to deal with all matters relating to the management of a portfolio of clients including being involved in special assignments on an ad hoc basis, whilst ensuring the Firms quality and risk standards are met. The role will be supported by the VAT Director and VAT Partner. Responsibilities Provide VAT advisory services with some compliance element to a wide range of clients, getting involved in special assignments on an ad hoc basis. Ensure the Firms quality control procedures are adhered to as appropriate, and the Firms professional standards are met. Highlight risk, quality control and technical matters to the Partner/ Director, whilst exercising judgement within agreed parameters. Develop professional relationships with clients and within the Firm, adapting the approach for the relevant audience. Take ownership and manage a portfolio of clients including client take on and engagement; billings and recovery rates; and debt management. To act as a key point of contact within the Firm for the client, together with the Partner/ Director. This will involve responding promptly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. There will be an expectation that you will take full responsibility for project delivery on the portfolio. Ensure assignments are completed within agreed budgets and timescales and keep client/ Partner/ Director informed of overruns. Liaise with HMRC and other stakeholders. Self-development and continuing professional education with a view to progressing within the Firm. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Requirements An in depth, up to date, technical knowledge of VAT and the ability to deal with complex issues Project and staff management experience Ability to manage a client portfolio profitably Experience of dealing with client management and HMRC CTA and/or ACA qualified or experienced within HMRC Demonstrable VAT advisory experience Take personal responsibility for own decisions and actions. Youll be able to be yourself; well recognise and value you for who you are and celebrate and reward your contributions to the business. Were committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, well help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Were in it together Mutual support and respect is one of BDOs core values and were proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, well support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, youll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so weve invested in state-of-the-art collaboration spaces in our offices. BDOs people represent a wealth of knowledge and expertise, and well encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, youll never stop learning at BDO. Were looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why were always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions Weve got a clear purpose, and were confident in our future, because were adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

External Job Description Ideas People Trust Were BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate todays changing world. We work with the companies that are Britains economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. Well broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If youre after a career that will keep you on your toes, well give you the autonomy to drive your career forward. Global Employer Services help companies and individuals moving countries and assist with any tax implications that occur in the move. Working with a broad client base, from start-ups to multinationals who are often moving abroad for the first time, the team work with companies as a whole and with individual employees to help them with some of the biggest decisions of their lives. That means youll need strong people skills so you can build relationships defined by trust. Youll be part of growing tight-knit team with an emphasis on assigning work that broadens your capabilities. Combined with the direct access youll have to partners on a day-to-day basis, this is your chance to become an expert and build a career based on what youre good at and what you find interesting. Well help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. Youll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDOs partners to help businesses effectively. Youll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will be a key member of the Global Employer Services group, this role will provide reward and share schemes services for a wide range of clients. You will be responsible for assisting Directors & Partners in providing Tax compliance and advisory services to a wide range of clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of existing clients and assist with the development of targets in order to ensure the continued growth of the business. You will also provide assistance to senior members of staff in both client work and in the management of the group, as appropriate. Were looking for someone with: Ability to advise on the tax treatment of share options and other forms of employee share ownership An in depth knowledge of EMI, ESS and knowledge of reward tax and related areas such as employment, NIC and capital gains tax etc Expertise on split interest, freezer and nil paid arrangements Experience in the preparation of share valuations and liaison with HMRC Staff management and mentoring experience Awareness of accounting, employment law and company law implications of share incentives Experience of dealing direct with clients including agreement of fees Educated to degree level (LLB preferred), and/or CTA and/or ATT/ACA qualified or equivalent Youll be able to be yourself; well recognise and value you for who you are and celebrate and reward your contributions to the business. Were committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, well help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Were in it together Mutual support and respect is one of BDOs core values and were proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, well support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, youll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so weve invested in state-of-the-art collaboration spaces in our offices. BDOs people represent a wealth of knowledge and expertise, and well encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, youll never stop learning at BDO. Were looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why were always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions Weve got a clear purpose, and were confident in our future, because were adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. All the details Summary As a Partnership Performance Manager, you’ll ensure our contact centre teams located in the UK and South Africa deliver excellent service across various customer interaction types, prioritising first-contact resolution and customer satisfaction. Reporting to the Customer Services and Operations Lead, the Partnership Performance Manager is responsible for driving performance improvements, and ensuring the services provided by the partner align with M&S's standards and goals. A significant aspect of the Partnership Performance Manager's role is working collaboratively with the teams in Chester and the outsourced partner to ensure operational performance, resolving issues and driving improvement. The Partnership Performance Manager understands and interprets available reporting and insight to drive action to improve how we operate. The role requires a thorough understanding of contact centres, Business Process Outsourcing (BPO) industry, commercial acumen & contract management. This position demands the ability to foster effective working relationships at all levels working collaboratively across various business units and geographical locations to ensure the seamless delivery of services. This role is based in our Chester offices with frequent travel to the outsourced location (Cape Town, South Africa). What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. Your key accountabilities will include • Drive improvements for operational performance ensuring all our customer service teams achieve defined customer metrics including CSAT, FCR, Quality and SLA’s., • Analyse the partner’s performance using data and MI to drive improvement and benchmark against standards set by M&S’s Centre of Excellence., • Play a critical role in identifying risks to customer service and formulate improvement plans with the operational leads in all sites to drive action and improvement evidenced in customer service metrics., • Be responsible for operational performance, closely monitoring results and sharing planned status updates at regular operational forums such as Weekly, Monthly and Quarterly business reviews with the partner and internal line of business stakeholders., • Act as operations lead for all Customer Services during key business events and peaks, ensuring stakeholders are kept up to date on operational performance, risks to plan and issue management., • Represent Customer Services Operations in incident management working groups) during business-critical issues to ensure the best outcome for the customer and Customer Service colleagues in all sites., • Support our Customer Services teams to consistently deliver 5 star service by actively participating in quality calibration with the Quality and Operations teams to understand improvement areas., • Put effective monitoring in place to identify adviser errors/ poor behaviour resulting in customer dissatisfaction or further escalation. Work as one team to reduce controllable performance issues., • Be accountable for managing a wide range of stakeholder groups across internal and external organisations, developing strong relationships to foster joint business outcomes and ongoing strategic alignment., • Work with our partner and across M&S to identify opportunities to maximise benefits for the business., • Foster innovation within the relationships, working with stakeholders to build collaboration and drive ongoing improvements to our customer experience., • Use actionable insight, to influence business strategy and decisions., • Take personal responsibility and ownership of escalated customer issues when required across multiple contact channels including social media, voice, webchat and email., • Keep abreast of external contact centre trends and developments in Business Process Outsourcing (BPO) industry. Your skills and experience will include • Experience of managing a Contact Centre outsource partner and 3rd party providers and working in a partnership relationship. (essential), • Customer service and contact centre management, • The ability to build a One Team mentality across Customer Services, • Stakeholder experience, with the ability to influence stakeholders for action and be the voice of Customer Services., • Experience of managing matrix teams in an operational environment (essential), • Commercial acumen with the knowledge of defining and adhering to contractual obligations, • Ability to interpret financial and operational MI and drive partner for improvements based on data., • Ability to work in an agile and fast-paced environment., • Ability to make sound decisions, and seek advice where required., • Strong communication skills and ability to provide clear and concise operational updates (verbally and written), • A solid understanding of forecasting, planning and budget management. We’re ambitious about the future of retail. We’re innovating, disrupting, and leading the way into a more inspiring, digital era. It’s an exciting time to be part of M&S. To support us on our journey, we’re building inclusive, diverse teams where everyone can be themselves, do their best work, and make change happen. We support each other and succeed together. Don’t worry if you don’t meet every single requirement of the job description. It’s more of a guide to what’s possible within the role. If you’re passionate, ready to work hard, and think the role feels right for you, we’d love to hear from you.

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