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Duties and Responsibilities: · Identify and resolve Post Office balancing queries. · Influencing and supporting the Post Office team to provide customer service standards expected in the Post Office. · To assist customer with any queries. · Demonstrate a good level of communication to external and internal customers. · Drive understanding and knowledge of the current promotions and Post Office services with the Post Office team. · Ensure team adherence to all legal compliance and mandatory Post Office procedures as laid out in current guidelines. · Assist the Post Office Area Manager in the development of processes and controls to support Post Office operations. · Actively demonstrates the determination and the ability to deliver to success. · Motivates and inspire others to achieve and ensure that the Post Office team complete all mandatory training. ** Skill/experience/qualifications:** · Strong leadership and managerial skills. · Excellent communication and interpersonal abilities. · Proficiency in Microsoft Excel and other relevant software. · Ability to multitask and prioritize tasks effectively. · Attention to detail and accuracy in record-keeping. · Knowledge of postal regulations and procedures is a plus. · Bachelor &/Master’s degree or a related study and experience.