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We are looking for an experienced Operations Manager to join out team to formulate strategies, improve performance, procure material and resources and secure compliance. You should be ready to cultivate and maintain relationships with clients and other business suppliers, find ways to increase quality of customer service and implement best practices across all levels. You'll have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations.
We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Duty Manager. As a Duty Manager you will: Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Take initiative in accommodating the customers’ needs in a resourceful manner Ensure safety and security procedures are adhered to and property keys are signed for every shift Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved The successful Duty Manager would have: Excellent team leading and guest engagement skills An ability to bring the guest experience to life throughout the hotel Ability to work with IT systems and PMS The ability to communicate and organize yourself in line with different expectations A good command of English is essential, a second language is advantageous In return, we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities Employee recognition scheme through guests and fellow team members Employee stay rates throughout Europe (after passing probation) A PERKBOX subscription with benefits, retail discounts and savings available from your first day Staff incentives when you and the team perform! Employee Assistance Programme A daily travel allowance for every day you come to work Team meals when on duty About us: Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London. The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Required skills: Team Management, Leadership Skills, Decision Making, Multitasking, Organisation Skills, Attention to Detail, Customer service, Customer Focus, Communication Skills, Problem Solving Competitive Salary Department: Room Division Management About you The company The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties. With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.
Position Overview: As a Senior Project Manager, you will oversee the end-to-end delivery of high-profile hotel fit-out projects. You’ll be responsible for ensuring all projects are delivered on time, within scope, and budget, while maintaining the highest standards of quality. This is a hands-on role that requires a results-driven leader with strong organisational and communication skills. Key Responsibilities: Lead and manage hotel fit-out projects from inception to completion. Develop, manage, and adjust project programmes to ensure timely delivery. Work closely with architects, interior designers, and contractors to achieve project goals. Oversee budget management, cost control, and resource allocation. Ensure all works are carried out in compliance with health, safety, and building regulations. Handle multiple projects simultaneously, often working to strict deadlines. Regularly communicate project status, risks, and opportunities to stakeholders. Coordinate with procurement teams to ensure timely delivery of materials and equipment. Manage and resolve project-related issues promptly to avoid delays. Oversee quality control throughout the project life cycle, ensuring client satisfaction. Requirements: Minimum of 10 years’ experience in project management, specifically in hotel fit-out or high-end interior fit-outs. Proven ability to manage projects within tight deadlines and high-pressure environments. Expertise in developing and maintaining detailed project programmes and schedules. Strong knowledge of the construction and fit-out process, especially for the hospitality sector. Excellent leadership, problem-solving, and decision-making skills. Strong communication and interpersonal skills, able to build rapport with clients and project teams. Familiarity with relevant project management tools/software (e.g., MS Project, Primavera, etc.). PMP, Prince2, or similar certification is a plus. Strong understanding of building codes, safety regulations, and industry best practices. Benefits: Competitive salary and performance bonuses. Opportunities for professional development and career growth. Working on high-profile, luxury hotel projects. Collaborative and innovative work environment. How to Apply: If you are a motivated Project Manager with a passion for delivering exceptional hotel fit-outs, we’d love to hear from you.
Experience business administrative manager required to manage a publishing business in Uk. Strong experience of office administrative and IT literate is essential to manage minimum staff from 1 - 100 with in a different departments. Such as: Publishing/editorial department Advertising/Marketing department Production/ Logistic department Human resources department
The Upper Place is seeking a highly experienced and motivated General Manager to join our team at the new Street Food Market in North London. The General Manager will be responsible for overseeing all aspects of the market's operations, including managing the budget, formulating policies, coordinating business activities, supervising staff, managing costs, ensuring excellent customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Key Responsibilities: - Develop and implement policies and procedures that ensure the smooth running of the Street Food Market. - Allocate budget resources effectively and manage operational costs to ensure financial targets are met. - Monitor financial activities, prepare financial reports, and make recommendations to the Managing Director. - Hire and train employees, set performance targets, and motivate staff to achieve their goals. - Provide excellent customer service to ensure high levels of customer satisfaction. - Engage with vendors, build relationships, and identify new business opportunities. - Improve administration processes to ensure the efficient and effective running of the market. Requirements: - To comply with regulations regarding alcohol handling, the applicant must meet the legal age requirement. - Previous experience in a General Manager or similar role in the food industry. - Strong leadership and management skills, with the ability to inspire and motivate a team. - Excellent communication and interpersonal skills, with the ability to interact with a diverse range of people. - Sound financial acumen and the ability to manage budgets and costs effectively. - Flexibility to work varied hours, including weekends and holidays. - Preferably, candidates should hold a personal alcohol license. If you have a passion for food, a strong business acumen, and the ability to lead and manage a team effectively, we would love to hear from you.
Here at PRS Recruitment we are looking for Reservation Agents for the festive period to work with one of our clients who are a collection of London’s most luxurious restaurants. As Reservations Agent, you will be part of the Reservations Team for the restaurants and will be based at our Clients head office. The role: · 5 days over 7, must be flexible with working weekends. · Shifts are 9-6pm, 10-7pm and 11-8pm. · The role will start from 11th November and run until the end of the year. You must be fully available throughout this period (Closed on Christmas day). · £15 per hour (this includes holiday pay with in the pay rate) Duties: · Receive incoming reservation requests from customers and record their details, including name, contact information, party size, date, and time of reservation, special requests. (e.g., dietary preferences, celebrations), and any other relevant information.) · Provide excellent customer service by being courteous, friendly, and attentive to customers' needs and preferences. Answer any queries customers may have regarding the restaurant, its offerings, and reservation policies. · Use the restaurant's reservation management system effectively to input and manage reservations, update the status of reservations, and ensure accurate seating arrangements for different party sizes. · Coordinate with restaurant hosts, servers, and management to ensure the seamless flow of reservations and to meet guests' needs efficiently during peak hours. · Enforce and adhere to the restaurant's reservation policies, such as cancellation policies, deposit requirements for large groups, and any other relevant rules.
Are you a skilled and organised engineering professional ready to make a substantial impact in a growing organization? We are seeking a dedicated Project Engineer to join our team, playing a pivotal role in the planning, execution, and completion of engineering projects with a focus on quality, safety, and efficiency. The prospective applicant needs to demonstrate the following: · To Develop and manage project scopes, budgets, and detailed timelines, coordinating resources effectively to ensure milestones are met with efficiency. · To track and control project costs, working closely with finance on accurate forecasts and identifying cost-saving opportunities to align with budget goals. · To ensure adherence to regulatory standards, company policies, and safety protocols, conducting regular quality checks and audits to maintain design and specification compliance. · To serve as the primary point of contact for clients, contractors, and suppliers, providing timely project updates and maintaining alignment with all stakeholders’ expectations. · To act as a technical resource throughout construction and commissioning, offering expert guidance and approving contractor work to ensure specification compliance. · To identify and document potential project risks, developing mitigation strategies proactively, while maintaining comprehensive “as-built” drawings, project reports, and handover documentation. · To collaborate on resource planning, optimising materials, labor, and equipment usage, and supporting continuous improvement initiatives for safety and efficiency. Skills, experience, and qualification required for the role. · Bachelor’s degree in Engineering · Proven experience in project management within a relevant industry. · Strong technical, organizational, and analytical skills. · Proficiency in project management · Excellent communication and interpersonal skills, with a focus on collaboration and stakeholder satisfaction. Experience in the similar role for 2 years is desirable. If you’re a results-driven Project Engineer ready for a dynamic and impactful role, we’d love to hear from you! Please submit your resume, detailing your experience and qualifications. Hour: 37.5 Hours per/week
Job description: Managers and directors in this unit group plan, organise, direct and co-ordinate the resources and activities of health care providers and purchasers at both district and unit levels. Tasks required by this job include: - implements policies of the board, ensures statutory procedures are followed, with particular emphasis on patient safety and the management of risk; - liaises with health care professionals to determine short and long-term needs and how to meet these objectives within budgetary constraints; - oversees the day-to-day management of the unit or service and provides leadership to staff; - uses statistical information to monitor performance and assist with planning; - negotiates and manages contracts with providers and purchasers of health care services; - manages staff, including recruitment, appraisal and development; - monitors and reports upon the effectiveness of services with a view to improving the efficiency of health care provision; - coordinates the promotion of public health and wellbeing in the actions and policies of public agencies and their social partners; - monitors and reports upon the state of public health and wellbeing.
We are excited to be recruiting for the role of HR and Recruitment Manager for a vibrant organization based in Canary Wharf. Job Overview: The company are looking for a dedicated and enthusiastic HR & Recruitment Manager to oversee all aspects of recruitment and human resources practices and processes. Reporting directly to the CEO, the HR & Recruitment Manager will act as the go-to person for all employee-related issues with duties including job design, recruitment, employee relations, performance management, training & development and talent management. We strongly believe the job of our HR function is vital to the overall business success. Our people are what make us and the HR & Recruitment Manager will ensure we have a happy and productive workplace where everyone works towards achieving our mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect of this role and something we feel very passionate about. Job duties & responsibilities: Recruitment: - Working closely with managers to conduct a robust recruitment process for all vacancies throughout the company. - Proofread job descriptions and feed back to hiring managers on changes and suggestions based on market intel and recruitment trends. - Build talent networks to find qualified candidates. - Write & post job adverts. - Use multi-channel approach to source suitable candidates. - Manage the recruitment pages on the company website. - Screen applicants, evaluating if they meet the minimum requirements of the role. - Ensure candidates are managed through the process in a timely fashion whilst also ensuring they have an excellent ‘candidate experience’. -Engage with Hiring Managers to book interviews and collect feedback and support Hiring Managers with the recruitment process, where necessary. HR: - Managing Employee Relation cases for all employees which includes but is not limited to: Sickness and Absence Maternity/Paternity/Parental Leave Return to Work Compassionate Leave Disciplinaries Grievances Performance Management & Improvement Plans Welfare Meetings, Investigations Redundancies and Restructure - Creation of formal paperwork which includes but is not limited to: Contracts, Offer letters and Job Descriptions Contract amendment letters Leavers paperwork Meeting outcomes Formal warnings Improvement plans Settlement agreements Compromise agreements . Creation of all forms used within the company as well as implementation to the relevant platforms for access . Creation and management of all Company Policies and Procedures; this includes keeping them up to date in line with relevant changes . Managing and coordinating the internal appraisal process . Managing employee satisfaction and identifying areas that require improvement . Monitoring holiday entitlement and allowances; chasing for unapproved holiday/holiday adjustments Managing the introduction and processing of all staff benefits which includes: Healthcare cash plan Life assurance Bike to work scheme Season ticket loans DSE Eye Tests Pension Referral bonus - Right to Work audits - Medical record audits - Managing and chasing probation returns and paperwork including extensions and failures - Assisting with HR improvement projects and strategic advice to managers Payroll and Financial administration: - Inputting and collating all the data in relation to monthly payroll - System admin and super user of Payroll System - Managing payslips, P60s, P11Ds and P45s - Pension; uploading new joiners, removing leavers, making the monthly payments, amending percentage inputs and making stand-alone payments - Raising PO numbers and inputting invoice details to submit and send to suppliers through Ad-hoc: - Working with our external IT Provider and telecoms provider to act as the main contact for all queries, processing and approvals - Liaison for central service data protection provision and relevant policies - Project management as and when required heading up all projects which relate to the office, staff and/or IT - Working with the Office Manager to assist in the running of the central function service Muswell Group is acting as a recruiter for the hiring company Job Types: Full-time, Permanent Pay: £40,000.00-£43,000.00 per year Work Location: Hybrid remote in London, E14 9GE
Made to Measure Shop Manager Harris and Zei Location: 10-12 Ratcliffe Cross Street Position: Made to Measure Shop Manager Employment Type: Full-time About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: Customer Experience: - Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service. - Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs. - Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process. Sales and Business Development: - Drive sales through strong client relationships and ensuring an exceptional in-store experience. - Achieve and exceed sales targets by identifying and capitalizing on new business opportunities. - Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships. Operations Management: - Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency. - Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments. - Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories. - Ensure that all customer orders are processed accurately and delivered within agreed timelines. Team Leadership: - Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals. - Conduct regular training for staff to ensure product knowledge and customer service excellence. - Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising: - Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards. - Coordinate special promotions or events to drive foot traffic and increase sales. Financial Management: - Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget. - Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services. Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service. -Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience. Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations. Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment. Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings. Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: - Competitive salary with performance-based bonuses. - Opportunity to work with a luxury brand and high-end clientele. - Ongoing training and professional development opportunities. - Employee discounts on made-to-measure garments and accessories. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.
Job Title: Bookkeeper/ Office Manager for Restaurant Business Location: Kings Cross, London Working Hours: Monday – Friday, 9:00 AM – 5:00 PM Salary: £29,000 – £31,000 per annum (dependent on experience) Holidays: 25 days of paid leave per year Job Overview: We are seeking a bookkeeper/ office manager to help manage the financial records and reporting for our three restaurant locations, all within proximity. This crucial role supports the financial health and operational efficiency of each restaurant, requiring strong accounting expertise and the ability to manage multiple accounts simultaneously. Key Responsibilities: Bookkeeping: • Maintain accurate financial records for all three restaurants, including daily sales, expenses, and payroll. • Manage accounts payable and receivable, processing invoices, vendor payments, and monitoring cash flow. • Regularly reconcile bank accounts and credit card transactions for each location. • Prepare and distribute monthly financial reports, such as profit and loss statements and balance sheets. • Ensure compliance with tax regulations, including sales tax and payroll tax filings. • Oversee staff rota management and payroll, ensuring accurate wage calculations and timely payments. • Track and report on inventory costs, food and beverage expenses, and other operational expenditures. • Collaborate with restaurant managers and team leaders to improve financial processes and cost control. • Negotiate with contractors and suppliers to secure the best pricing. • Respond promptly to email queries and manage communications in the inboxes. • Office Management: • Oversee and support all administrative functions, ensuring the smooth operation of the office. • Organize and schedule meetings, appointments, and office activities. • Coordinate maintenance, repair, and upgrade of office facilities. • Provide administrative support to senior management and other departments as required. • Serve as the point of contact for employees on office matters, including facilities, equipment, and other resources. • Assist with onboarding of new employees, including organizing workspace, supplies, and IT setup. • Assist with any additional tasks or requests as assigned by your line manager. Qualifications: • Proven experience as a bookkeeper, ideally within the restaurant or hospitality sector. • Experience with Xero Accounting Software: • Strong knowledge of accounting principles, financial reporting, and tax compliance. • Proficiency in accounting software (e.g., QuickBooks) and Excel. • Excellent organizational skills with the ability to manage the finances of multiple locations. • High attention to detail and problem-solving capabilities. • Familiarity with payroll processes, sales tax, and general restaurant operations is an advantage. Benefits: • Competitive salary • 25 days of paid holiday annually • Opportunity to work in a dynamic and supportive team environment How to Apply: If you’re interested in joining our team, please send us your CV and cover letter. We look forward to hearing from you!