Retail operations manager jobs in London - Page 5Create job alerts

National Retail Operations Manager - Premium Fashion Brand South East - with commutability to London Our client, a dynamic and fast-growing premium fashion brand, is seeking an exceptional National Retail Operations Manager to lead their UK store portfolio. This is an outstanding opportunity to joi

Are you ready to take on a rewarding challenge as a Service Manager? Our client, a specialist health and social care provider, is seeking a dedicated Service Manager to oversee operations at a purpose-built nursing home in Dartford, Kent. This role focuses on supporting adults with complex needs, ensuring they lead meaningful and fulfilling lives. The company is committed to fostering a supportive working environment that encourages both personal and professional growth. This is a fantastic opportunity for a Service Manager to earn an annual salary of £65,000 while making a real difference in people's lives. You'll enjoy 25 days of holiday plus bank holidays, and benefit from a market-leading personal development and training programme. As a Service Manager, you will: - NMC or HCPC registration is desirable. - Oversee the daily operations of the nursing home. - Ensure the highest standards of care are maintained. - Train, supervise, and manage all care and nursing staff. - Monitor service user care and coordinate reviews. - Ensure compliance with CQC requirements and company policies. - Manage staff rotas and ensure medication is administered correctly. - Participate in an out-of-hours on-call rota. Package and Benefits: - Annual salary of £65,000. - 25 days holiday plus bank holidays. - Long service awards. - Access to a personal development and training programme. - Perkbox membership with various retail and travel discounts. About You - Previous experience as a CQC registered service manager. - Strong leadership and people management skills. - Knowledge of risk assessment and management. - Excellent communication skills. - Familiarity with relevant health and safety regulations. - Ideally, experience in a dual registered care home with a good CQC rating. If you have experience or interest in roles such as Care Home Manager, Nursing Home Manager, Healthcare Manager, Clinical Manager, or Operations Manager, this Service Manager position could be the perfect fit for you. This is a unique opportunity for a Service Manager to lead a dedicated team and make a significant impact on the lives of individuals with complex needs. If you are passionate about delivering high-quality care and looking for a role that offers both challenge and reward, this could be the perfect opportunity for you. TPBN1_UKTJ

Store Manager | Luxury Retail Boutique | Central London £55,000 - £60,000 + Benefits Central London We are looking for an experienced Store Manager to lead a luxury retail boutique in the heart of Central London. The Store Manager will take full responsibility for driving commercial performance, leading and developing a high performing team, and delivering an exceptional customer experience in every interaction. This is an opportunity to lead a boutique that represents the best in craftsmanship and service. The Store Manager will ensure the smooth running of all day to day operations, maintaining standards of presentation, service, and compliance while achieving ambitious sales and performance targets. Why You'll Love This Role 24.5 days holiday plus bank holidays, with the option to buy up to 5 additional days Generous pension scheme and life assurance Investment in professional development and paid professional memberships Access to wellbeing facilities including a staff gym, coffee shop, and occupational health support Employee discounts, health and wellbeing perks, and paid volunteering opportunities Salary sacrifice options: Technology, Cycle to Work, and Car Leasing schemes\ What We're Looking For Proven experience as a Store Manager or in a senior retail leadership role within a premium or luxury brand A record of consistently exceeding sales targets and driving operational excellence Experience managing stock integrity, audits, and compliance processes A confident and inspirational leader with a hands on approach You'll Be: Professional, composed, and client focused Commercially aware and confident using KPIs and sales data to inform decisions A natural coach and motivator who leads by example Flexible and adaptable to the demands of a luxury retail environment If you're a passionate Store Manager ready to lead a luxury retail destination with excellence, this is your opportunity to make a lasting impact. Apply now to take the next step in your retail leadership career. BH34880 TPBN1_UKTJ

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. All the details Work Pattern Monday 06:00-14:00 Tuesday 06:00-14:00 Wednesday 06:00-14:00 Friday 06:00-14:00 Saturday 06:00-14:00 Under 18 disclaimer To comply with health and safety legislatio n and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?) Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support Thank our customers for shopping with us when they exit Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment. Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary Ensure that persons served with a trespass notice do not re-enter the site Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen Report any incidents of known or suspected internal theft or malpractice Key Skills Being confident with an easily felt presence and friendly and natural personality is essential Strong communication skills with the ability to engage customers with ease Ability to remain focused at greeting customers and deterring suspicious activity To have a natural empathy with our M&S brand and values, including service behaviours To be self-motivated, willing to improvise and suggest or try new approaches Able to maintain high standards of appearance and uniform standards No requirement to be licensed, but good observation skills would be a benefit Key Relationships and Stakeholders Store Management team Store Colleagues Operational Security Manager Regional teams (RLPMs/RCOMs) Store Detectives SOC Police Local Networks Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities · High levels of customer service · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently · Strong communication skills · Adaptable to changing situations · Builds positive relationships by being a good listener · Good level of digital capability Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary Summary We are seeking a highly skilled and visionary AI Technology & Engineering Manager to lead the build of our AI technology initiatives within the Data & AI department. This role combines strategic leadership with hands-on technical oversight, responsible for building, scaling, and maintaining AI systems that drive data-driven decision-making and intelligent automation across the organisation. You will collaborate closely with product teams, peers in architecture, data and ML engineering to build and operationalise AI solutions, lead technology roadmaps, and ensure the technical delivery of AI solutions across the enterprise. All the details What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family., • Define the Strategy – Shape and lead the technical vision for how M&S will harness AI to drive enterprise-wide productivity and innovation., • Solve Business Challenges – Apply AI to address real business problems, enabling teams to self-serve insights and solutions wherever possible., • Build Scalable Solutions – Lead and manage a team delivering AI solutions, whether developed in-house or sourced externally, at scale across M&S., • Design the Operating Model – Establish a scalable and adaptable operating model encompassing people, processes, and technology to support rapid evolution., • Proactive Attitude – A dynamic, high-energy leader with a contagious enthusiasm for pushing technological boundaries to elevate business performance., • Visionary Leadership – A seasoned leader with a validated ability to build and lead high-performing AI-focused teams from the ground up., • Strategic AI Expertise – Deep conceptual understanding of AI within the data landscape, with the confidence to challenge and guide technology decisions that deliver maximum value to M&S., • Industry Insight – Extraordinarily well-connected to the constantly evolving AI ecosystem, staying ahead of market trends and emerging innovations. We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more diligent, inspiring digital era. We’re reconsidering how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #hybridrole #LI-Hybrid #LI-HB1

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary Designate Store Manager - North East London Area As Store Manager, you’ll own the full operation, leading with confidence, building high-performing teams, and setting the pace in a fast-changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people. All the details What you’ll do Your key accountabilities will include: · Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics. · Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it. · Own the change agenda landing transformation initiatives with clarity, urgency and pace. Building a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of. · Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve. · Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency. Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile. Who you are Your skills and experience will include: · A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results. · Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact. · A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you. · Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future. · Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations. What’s in it for you? Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: • 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation, • Competitive holiday allowance with the option to buy more, • Discretionary bonus schemes linked to your performance and ours, • Strong pension and life assurance to help plan for the future, • Tailored induction and training to support your development from day one, • Exclusive perks and savings through our M&S Choices portal, • Market-leading family policies, including parental, adoption and neonatal leave, • 24/7 wellbeing support, including virtual GP access and mental health services We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #LI-Onsite

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary We are looking for a dynamic Digital Operations Manager who applies data analysis and prioritizes customer needs. This person thrives in fast-paced settings and stays calm and logical during complex challenges. They will be essential in handling critical incidents, improving operations beyond core .COM functions, and smoothly implementing customer-facing changes that support our growth plan. All the details The ideal candidate will have extensive knowledge of large-scale e-commerce in Clothing & Home and Food, plus the technical and operational aspects of M&S.com. As a central contact, they will lead change management efforts, coordinate incident resolution, and keep clear communication with various groups—from logistics and carriers to digital, data, retail, and commercial teams. Their skill in explaining severity issues, root cause analyses, and upcoming changes will be crucial for balancing customer experience, commercial results, and operational quality. This role also involves leading the weekly rhythm for the wider .COM operations team, ensuring performance is monitored and communicated effectively. By promoting collaboration and innovation, the Digital Operations Manager will drive initiatives that improve customer experience and support M&S’s turbocharged growth strategy. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special: • 20% colleague discount across all M&S products and many third-party brands (for you and a member of your household), • Competitive holiday entitlement with the option to buy extra days, • Discretionary bonus schemes, • Defined Contribution Pension Scheme and Life Assurance, • Tailored induction and training programmes, • Perks and discounts via our M&S Choices portal, • Industry-leading parental, adoption, and neonatal policies, • 24/7 Virtual GP and wellbeing support, • Charity volunteer day What your responsibilities will include, • Fulfilment Governance: Own cross-business fulfilment route governance, ensuring seamless delivery of key events, alignment with collaborators, and minimizing operational errors to deliver the sales plan., • Incident & Customer Recovery: Lead incident management and customer recovery for operational failures, collaborating with Supply Chain, Logistics, BU’s, and Contact Centre to assess impact and communicate effectively., • Collaborator Engagement: Act as the central point for end-to-end ordering and delivery experience, coordinating priorities and responses with internal teams and external partners through regular checkpoints., • Operational Expertise & Continuous Improvement: Serve as SME for back-end systems (OMS, WCS, COM, Business Objects). Demonstrate skill with tools during incidents and grow offshore teams to improve operational capability and back new initiatives., • Customer-Focused Performance: Analyze data to spot trends, shape product plans, and guarantee delivery and collection meet customer needs. Maintain on-call .COM duties on a rotating schedule. Who you are, • E-commerce Expertise: You will have 3–5 years’ experience in a retail e-commerce setting, with a solid grasp of complete website functions and customer order processing., • Collaborator & Team Leadership: You will manage a wide range of collaborators across all levels and work effectively with offshore teams to expand operational capabilities., • You will have strong skills in Microsoft Office, particularly Excel, and be familiar with SQL and Teams. You will analyse data to spot trends and guide decisions., • Operational Agility: You will manage several tasks at once, arrange priorities, and achieve deadlines in high-pressure situations while ensuring excellent attention to detail., • Communication & Collaboration: You will demonstrate strong interpersonal skills, clearly articulate complex issues, and influence outcomes across cross-functional teams. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen. We’re committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application. #LI-Hybrid #Notjustanyjob #LI-HM2

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary As Store Manager, you’ll own the full operation, leading with confidence, building high-performing teams, and setting the pace in a fast-changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people. Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible. All the details What you’ll do: Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics. Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it. Own the change agenda landing transformation initiatives with clarity, urgency and pace. Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of. Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency. Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels. Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve. Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile. Who you are: A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results. Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact. A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you. Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future. Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations. A proven track record of performance management, able to lead teams to deliver results at pace. Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same. Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation. What’s in it for you: Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary FHSC Support Manager All the details We’re looking for a Food Safety & Compliance Manager to join our Food Operations & Trading team. This is a pivotal role in protecting our people, customers, brand, property and profit by leading the Group Food Safety & Compliance strategy across Retail, Convenience and Logistics. You’ll bring deep expertise in food safety and compliance, ensuring M&S not only meets its legal obligations but also sets the standard for safe, responsible trading. From developing policies and inspection strategies to responding to incidents and external enforcement, you’ll play a critical role in safeguarding our business and driving continuous improvement. Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible. What you’ll do Your key accountabilities will include: • Developing and maintaining Group Food Safety & Compliance policy, procedures and HACCP systems., • Designing learning solutions to upskill colleagues and embed a strong safety culture., • Leading the inspection and verification strategy to monitor compliance across stores., • Managing incidents, customer complaints and enforcement actions, implementing preventive measures., • Your skills and experience will include:, • Qualified in Food Safety Level 3 & 4, HACCP Level 3 & 4 and Allergens Level 3., • Strong expertise in food safety, compliance and incident management., • Excellent organisational, communication, coaching and influencing skills., • Ability to analyse data to identify risks, trends and root causes., • Build strong relationships across the business and with external partners., • Communicate clearly and openly, ensuring colleagues understand expectations and business priorities., • Coach, influence and support others to deliver high standards., • Recognise high performance and help colleagues overcome challenges., • Champion change, embedding improvements for lasting impact. What’s in it for you? Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: • 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation, • Competitive holiday allowance with the option to buy more, • Discretionary bonus schemes linked to your performance and ours, • Strong pension and life assurance to help plan for the future, • Tailored induction and training to support your development from day one, • Exclusive perks and savings through our M&S Choices portal, • Market-leading family policies, including parental, adoption and neonatal leave, • 24/7 wellbeing support, including virtual GP access and mental health services We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. #LI-ME1

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary As Deputy Store Manager, you’ll own the full operation, leading with confidence, building high-performing teams, and setting the pace in a fast-changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people. All the details What you’ll do: • Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics., • Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it., • Own the change agenda landing transformation initiatives with clarity, urgency and pace., • Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of., • Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency., • Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels., • Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve., • A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results., • Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact., • A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you., • Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future., • Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations., • A proven track record of performance management, able to lead teams to deliver results at pace., • Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same. Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. • Here are some of the benefits we offer that make working for M&S just that little bit more special…, • 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.

Creative Services Manager (Maternity Cover) Newcastle United Maternity Cover Newcastle Upon Tyne Competitive Salary We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey. About the role Newcastle United is looking for a talented and organised Creative Services Manager to join our team on a maternity cover basis. You’ll be at the heart of our integrated Creative Team, ensuring the smooth delivery of multi-channel projects that bring the Newcastle United brand to life. You’ll work closely with colleagues across the club, turning their ideas into clear briefs and managing the end-to-end process - from concept to delivery. In this role, you’ll be the driving force behind our creative team’s daily operations - making sure projects are assigned, coordinated, and delivered on time. You’ll be the go-to person, keeping communication open between all club departments so everyone stays connected and informed. Working closely with our Creative Director, you’ll manage the team’s workflow, resources, and capacity, always making sure the right designers are matched with the right projects. You’ll use project management tools to keep everything running smoothly and efficiently. Building strong relationships will be key, whether you’re working with internal stakeholders, external vendors, or creative agencies. You’ll keep everyone updated, manage expectations, and handle feedback with a positive, solutions-focused approach. What are we looking for? Substantial experience in project management, resource management, or traffic management - ideally in a creative or marketing environment. A knack for organisation, attention to detail, and a solutions-focused, action-oriented approach. Experience managing budgets, invoicing, schedules, and the delivery of creative assets. Excellent communication skills and the ability to build strong relationships across teams. Ideally, experience with design and production teams, and proficiency in tools like Adobe Creative Suite. About the team The Newcastle United Creative Team is a fast-paced, multi-disciplinary group responsible for leading creative strategy, generating world-class ideation, and delivering exceptional design across all touchpoints. We support every department - from Football and Brand to Retail, Commercial, and Community - ensuring the club’s voice, identity, and ambition are expressed with clarity, originality, and craft. Rooted in the pride of the city and driven by a culture of innovation, our team brings Newcastle United to life for fans across the world. Location This role is based in Newcastle upon Tyne, with an expectation of working 3 days per week from the office. Please note, if you are not located in the Northeast and unable to relocate, we regret that we will not be able to progress your application. Why choose us? We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more. United As One We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential. Safeguarding We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with. How to apply To access the full job description for this role please click here . Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates. Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate. Job Expiry Date: :00:00

Ready to make your move? Why join the Graduate Management Training Programme? As a Graduate Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. Our doo

Job Description Compliance and Trading Manager | Food Retail| £34-36,000 Zachary Daniels Retail Recruitment has an exciting opportunity for an experienced Retail Operations Manager/Compliance Manager to join an established food retail business.

Essential Skills and Qualifications: Proven experience as a General Manager or similar in hospitality, retail or service environments. Key Responsibilities: Operations Manager:.

You may also have experience in the following: Retail Manager, Store Supervisor, Convenience Store Manager, Branch Manager, Retail Operations Manager, Store Operations Manager, Supermarket Manager, Customer Service Manager, Retail Sales Manager, Retail Coordinator, Store Director, General Manager (R

Live and breathe the Fanatics Events’ Team values and culture and be able to grow and develop them. At Fanatics, we value transparency and honesty. Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored

Assistant Branch Manager - 6-Month FTCLocation: City of London Branch Salary: £32,000 per annum Department: Retail Branch Operations Reports to: Area Branch Manager (with a d

This is a fantastic opportunity to join a friendly team as an Store Manager to develop and enjoy your career! If you have worked in customer service or sales such as within self storage, retail or hospitality as well as experience as a duty manager, cover manager, team leader, operations manager or

One of the leading luxury department stores in London is looking for Flexible Department Managers to join them for the peak season on their Beauty floor. Retail Department Manager - Flexible Role - Beauty. Oversee and manage daily retail operations within the department.

Provide training to all retail teams including VM onboarding for new starters. Manage the ordering, handling and organisation of all display materials, sharing data and picture with the VM Operations Manager monthly. Share photographs after every rotation with VM Manager, Northern Europe in ppt form

Job Description Client-Side Operations Manager Super Prime London - £60-70k + Benefits Were working with a prestigious, multi-generational family-owned Property Investment and Management company whose extensive, multi-£billion super prime London portfolio spans Residential, Commercial, Retail an

A well-known fashion brand in London is seeking a dynamic Assistant Store Manager to support store operations and drive sales. Previous retail management experience and a passion for fashion are essential.

Ready to make your move? Why join the Graduate Management Training Programme? As a Graduate Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. Our d

A leading retail brand in Hounslow is seeking a Department Manager to oversee store operations and lead a team.This role involves responsibility for one department within the store, focusing on stock management and providing superior customer service.The ideal candidate will have proven leadership s

Job Description How Will You Make An Impact Multi-Site IT Coordination - Oversee all IT operations across Purdey's three sites. - Ensure consistent service quality and business continuity. - Represent Purdey in Richemont IT coordination and governance meetings. Business Systems & Applications - Manage and support core business systems (ERP, CRM, Finance, POS). Coordinate system upgrades, configurations, and data integrations with vendors and Group IT. - Maintain documentation and provide user training for all applications. CRM Support Administer CRM systems, including user management and access. - Manage data cleansing, uploads, and integrations across platforms. Ensure accurate tracking for Retail, Marketing, and Membership teams. Programme & Project Management Plan and manage Purdey's annual IT programme and digital transformation initiatives. - Deliver IT projects on time, within budget, and aligned with Richemont standards. - Collaborate with Richemont Group project managers on local and global initiatives. Budget & Vendor Management - Manage IT budgets (CAPEX and OPEX) across all Purdey sites. - Oversee vendor contracts, renewals, and conduct performance reviews. Forecast, track, and report IT spend in partnership with Finance and Group IT. Audit, Security & Compliance - Lead yearly IT and security audit activities and coordinate remediation actions. - Ensure GDPR/DSAR compliance and adherence to Richemont data protection standards. - Maintain proper controls for user access, finance system integrity, and sensitive data. Communication & Stakeholder - Engagement Represent Purdey in Group Technology, Security, and IAM reviews. - Provide regular reports on IT incidents, project progress, and budgets. Build strong relationships with key stakeholders and translate technical updates into clear business communications HOW WILL YOU EXPERIENCE SUCCESS WITH US? - Proven experience in IT coordination, systems management, or application support within a multi-site or group environment. - Familiarity with ERP (ApparelMagic), POS, Salesforce CRM, and Sage Finance systems. - Strong understanding of system integrations, workflow improvements, and data integrity principles. - Experience managing IT budgets (CAPEX/OPEX) and third-party vendors effectively. - Skilled in project management, audit readiness, and stakeholder communication. - Awareness of cybersecurity, data protection, and governance frameworks. - A strong relationship builder, confident in representing the brand to both Group stakeholders and external vendors. - Calm, professional, and solutions-focused, particularly when working under pressure. - Detail-oriented and disciplined with documentation, follow-up, and process adherence. - Able to communicate effectively at all levels and present confidently to senior leadership and ExCo. - Strong verbal and written communication skills in English. Proficiency in Microsoft Office tools (Excel, PowerPoint). WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity We foster empathy, curiosity, courage, humility, and integrity We care for the world we live in Your Journey With Us We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: Initial screening with Richemont Talent Team 1st Interview with the Hiring Manager 2nd Interview with another Senior Manager 3rd Interview with HR Director

A leading retail chain in Hounslow is seeking a Store Manager to oversee operations and develop a high-performing team. Ideal candidates will have a passion for retail and proven leadership skills.