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Role Title: Head of Business Systems & ITLocation: Norwich (Hybrid after agreed period)Reporting To: Managing Director / CEOWorking Hours: Monday to Friday flexible to be agreedSalary: £45,000 - £55,000 – Depending on experienceBenefits:Access to a host of company incentives and social eventsA relaxed and fun working environment28 days annual leave inc. Bank HolidaysPersonal and professional development opportunitiesBike to Work schemeOutlook Publishing is an award-winning digital media company delivering B2B content across global markets, backed by an evolving product portfolio and commercial client network. Technology sits at the center of how we operate, collaborate, and scale – particularly across Salesforce, Slack, automation, and AI.We are looking for a hands-on, commercially minded Head of Business Systems & IT to take ownership of our core business systems and wider technology environment. Salesforce is the engine of our business and will be the primary focus of the role. We are looking for someone who can not only maintain what we have built, but proactively develop it, identify opportunities for improvement and help us unlock the full potential of our investment in Salesforce, Slack and AI.Key Responsibilities1. Salesforce, Slack & AIOwn and develop our Salesforce environment, including Flow, custom objects, reporting, data, users, permissions and integrations.Understand our commercial and operational processes and translate business requirements into practical, scalable Salesforce solutions.Administer Slack Enterprise and continue developing the integration between Salesforce and Slack.Lead the ongoing development of Agentforce for Sales, Slackbot and practical AI use across the business.Work closely with teams across the business to identify opportunities to improve processes through Salesforce.2. Business Systems & TechnologyManage and review our connected Salesforce ecosystem, including Natterbox, SalesScreen, SalesSign, Own, Validity and Commercient.Manage and review our wider sales enablement and digital tool stack (LinkedIn, Lusha, ZoomInfo, generative AI etc), monitoring usage and costs and identifying opportunities for improvement.Administer Microsoft 365 and oversee user access, licences and system onboarding/offboarding.3. IT, Hardware & SecurityOversee laptops, office technology, networking, Wi-Fi and other workplace hardware.Maintain appropriate security, access and MFA across our systems.Manage external IT, hardware, telecoms and technology suppliers where required.Provide practical IT support where appropriate, working with external partners for specialist issues.What we're looking forEssentialSalesforce Certified Administrator with at least two years of practical Salesforce administration experience.Strong Salesforce Flow, reporting, data management and integration experience.Good understanding of Microsoft 365 and workplace technology.Strong interest in AI and its practical application within business.Commercially minded, with the ability to understand business problems and turn them into practical technology solutions.Comfortable being hands-on and working directly with users across the business.DesirableExperience with Agentforce or other Salesforce AI products.Experience administering Slack Enterprise and Salesforce/Slack integrations.Experience in a sales-led B2B environment.The type of person we're looking forWe're not looking for someone to simply keep the lights on. We want someone genuinely curious about technology, interested in how the business operates, and motivated to continually improve the systems behind it.You don't need to arrive knowing everything about Agentforce, AI or Outlook. What matters is that you're willing to learn, experiment, and explore how technology can make a genuine difference to the business.You'll be comfortable talking to a salesperson about how Salesforce could make their job easier, improving a Flow, exploring what AI could automate, or getting involved with a practical IT issue when needed.Ultimately, we want someone who understands both the technology and the business it exists to support.TPBN1_UKTJ

Optimum Patient Care is a not-for-profit, social enterprise, working to improve the diagnosis, treatment and management of chronic diseases. We work with primary care practitioners and specialists to produce high quality patient profiles that facilitate improvements care, especially for those with chronic respiratory conditions. As a Technical Coordinator, you will play a key role in maximising OPC's impact on quality improvement and research within primary care. You will engage with GP practices, supporting their involvement in quality improvement (QI) programs and clinical research, ensuring efficient communication and coordination throughout. The role is offered on a hybrid basis (3 days in office, 2 days at home) based in our central Norwich or Oakington, Cambridge office. • Recruit and coordinate GP sites and ensure regular communication and professional relationships., • Act as point of contact for our GP sites., • Record information accurately on the relevant platforms., • Troubleshoot and support GP sites in extracting data., • Support the implementation of project documentation, • Liaise with Project Stakeholders, • Support and arrange technical appointments to extract data and to resolve issues with GP sites., • Contribute to external meetings and ensure timely dissemination of minutes and actions., • Occasional travel to GP sites to collect and record data., • Computer Science background, • Proficiency with IT systems including Office 365, • Excellent written and verbal communication skills., • Strong organisational and time management skills, high attention to detail., • Ability to work proactively, independently, and as part of a team., • The ability to develop strong collaborative relationships with stakeholders., • Enthusiastic and motivated to learn and takes personal responsibility to do so., • Experience of working in the primary healthcare sector., • Interest or experience in research activities. This is a fantastic opportunity to join a dedicated team working to make a real difference in the care and treatment of patients across the UK. Company pension Cycle to work scheme Sick pay Norwich NR2 4SE: reliably commute or plan to relocate before starting work (required) Computer science: 2 years (required) #J-18808-Ljbffr

At Larking Gowen, our people are at the heart of everything we do. Our commitment to both our employees and clients is at the core of who we are. We strive to create a supportive and inclusive workplace culture where employee wellbeing is paramount, work-life balance is valued, and personal growth is encouraged through tailored training and development opportunities. As a firm we are investing heavily in Power Platform, automation and AI capability. We are building a modern approach to business process automation and looking for someone who enjoys understanding how teams work, spotting inefficiencies and creating solutions that genuinely improve day-to-day operations. You’ll spend time with teams across the business understanding how work happens today, identifying opportunities and helping shape how automation and AI are adopted in a practical and sensible way. You’ll have visibility, ownership and influence rather than being one person in a large delivery machine. This is a role where your work will be seen and used across the organisation. Ideal for someone who enjoys improving how businesses operate and wants to play a part in how AI and automation evolve over the next few years. The Opportunity In this role you’ll play a key role in designing and delivering automation and AI‑assisted solutions using modern Microsoft technologies including: • Power Apps, • Power Automate, • Copilot Studio, • Power Automate Desktop, • Microsoft AI and Copilot capabilities, • Connected APIs and enterprise services, • SQL Server, • Power BI This role combines hands‑on engineering with business engagement and would suit someone who enjoys taking ownership from early conversations through to delivery and ongoing improvement. What You’ll Be Doing • Building Power Apps and Power Automate solutions, • Designing automation workflows that remove manual effort and improve efficiency, • Creating AI‑assisted copilots and automation solutions using Copilot Studio, • Working directly with users to understand challenges and identify improvements, • Supporting and improving existing Power Platform solutions, • Contributing to and recommending governance, controls and best practice Helping shape wider AI and automation capability across the firm. What We’re Looking For We’re interested in people with strong Power Platform experience who enjoy solving business problems and are interested in where AI and automation are heading. You do not need experience across every area but experience around some of the following would be useful. Please specifiy in your application your level of experience in the below functions: • Power Apps, • Power Automate, • Power BI, • SQL Management Studio/Azure SQL, • Complex workflow design, • Copilot Studio, • AI‑assisted automation, • Power Platform governance, • DLP policies and environment management, • APIs and connectors, • Working with business stakeholders, • Strong communication skills and a collaborative approach are just as important as technical capability., • Proactive and Pre‑emptive approach, • Highly organised and self‑motivated, • Excellent attention to detail, • Ability to thoroughly snag and test your own work before releasing for wider testing., • Ability to see the bigger picture as well as the details. In return you will have support to establish your career with Larking Gowen at a pace that suits you both personally and professionally. We also offer benefits which include: • Generous Holiday Allowance, • Life Assurance, • Pension with employer contributions rising with length of service, • Medicash Plan, • Paid sickness, • Professional subscriptionsGroup Income Protection, • Annual salary review, • Option to purchase PMI Plus many more! Power Platform Developer Based in Norwich Hours: Full time Salary:starting from £35,000 At Larking Gowen, our people get the very best career opportunities in accountancy and business advice. Whether you're just starting out and you’re looking for an Apprenticeship or Graduate opportunity or you've been working in the business for some time, we'll make sure you get all the support you need to take you to the next step in your career and beyond. We pride ourselves on being a friendly business that looks after our people and is active in the community. As soon as you join us, you'll be working hands‑on, and starting to build your own professional relationships. Larking Gowen has been around for more than 130 years. We have gone from strength to strength and have built our reputation for loyalty and reliability. We're also forward looking, keeping abreast of change in a fast‑moving environment. Platinum credited training provider Pension scheme (salary exchange) Paid professional subscriptions Rewards for client referrals Social responsibility and charity support Social and sports activities Suggestion scheme and Innovation Fund Paid holiday and option to purchase additional holiday through salary exchange Corporate membership providing discounts on theatre and arts #J-18808-Ljbffr

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha! We make change happen. From anywhere. What we offer you We offer a generous holiday (PTO) allowance and flexible working hours. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices. Our Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women’s health needs such as menopause, menstruation, endometriosis, and PCOS. Our remote-first approach means work can fit around your life. Additional benefits in the UK include: • Pension matching up to 5%, • Private Medical with Bupa, • Eye Care Vouchers, • Life Assurance, • Employee assistance programme, • Season ticket loan, • Income Protection Scheme, • Adaptavist Rewards About the role You will report into the Brew Project Management team and work within the wider Adaptavist Project Management community. You will manage day-to-day delivery of multiple client engagements, focusing on Digital Strategy, SEO, PPC and Social Media campaigns, ensuring delivery to customer expectations, on time and within budget. You will assist with account management and collaborate with other Project Managers within the team. You will serve as the main client contact for ongoing Digital Marketing Services projects to develop, maintain and grow those relationships. You will track project progress, provide client and internal reports, and manage risks and issues to ensure the team is used effectively. What you’ll be doing • Responsible for a series of projects, campaigns or a programme of work that may span months, • Managing costs and profitability for projects/campaigns/programmes, • Identifying and recommending opportunities to improve project plans and practices to senior management, • Leading and managing multi-disciplined teams Resource Management • Identify and manage resources to deliver work to agreed quality, time and cost, • Ensure high quality estimates, • Project tracking and reporting, • Handle conflicting demands on the team Client Relationships • Be the main point of contact with the client, • Prepare Statements of Work (SOWs) and contracts, • Ensure the client receives high quality work per the specification, • Provide regular progress reports, negotiate commercial aspects and ensure accurate invoicing Qualifications • Self-motivated with a track record of successfully managing digital projects of varying sizes, particularly within Digital Strategy, SEO, PPC and Social Media, • Web, creative or digital agency background, • Confident in customer management, with ability to influence and lead discussions on Digital Strategy, SEO, PPC and Social Media campaigns, • Able to effectively manage multiple concurrent projects, • Commercial understanding and numeracy, • Attention to detail with understanding of the big picture and trade-offs, • Comfortable in a dynamic technical organisation with a rapidly expanding customer base, • Ability to interact and communicate with individuals at all levels of the organisation, • Strong communication skills, especially in strategic planning, • Personable, helpful and professional attitude, • Experience with Atlassian tools such as Jira and Confluence, • Comfortable working with remote teams using collaboration tools, • Understanding of project management methodologies (e.g., Agile, Scrum, SAFe, Waterfall, PRINCE2), • Enthusiasm for new technology and solving problems through process improvement, • Experience working in matrix environments with multiple stakeholders Additional Information We encourage applicants from diverse backgrounds and welcome you to apply even if you do not meet every listed requirement. If you’re passionate about this role and keen to learn and grow, please apply. What to expect We provide information to help you prepare for interviews to alleviate pre-interview anxieties. Equal opportunities for everyone. We are committed to promoting a diverse and inclusive community and encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marital status. If you have questions, please ask us. We look forward to your application! #J-18808-Ljbffr

Blue Optima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110+ individuals from more than 20 different countries. Location: LondonSalary : £50-70 K (depending on experience) We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to Blue Optima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2 B enterprise clients seamlessly incorporate Blue Optima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from Blue Optima. Responsibilities and Tasks: Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams. Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.). Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users. Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of Blue Optima tools among their peers. Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education. Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required. Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends. Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn. Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data. Excellent Communication: Proficient in English, with outstanding written and verbal communication skills. Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2 B clients in the UK, EMEA, and the USA. Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers. STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC). Technical Training Expertise: Proven experience as a technical trainer in Saa S, ideally within B2 B enterprises, working with diverse user personas. Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery. Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams. Good to have: Additional Languages: Proficiency in other languages is a plus. Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements. Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products. Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments. Why join our team?Culture and Growth: Global team with a creative, innovative and welcoming mindset. Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success. Freedom to create your own success story in a high performance environment. Training programs and Personal Development Plans for each employee Benefits: 32 days of holidays (including bank holidays) Work from Home Equipment allowance Flexible Work from Home - 2 days remote a week Flexible Work from Long Distance - 4 weeks a year 12 Weeks Paid Maternity and Paternity Leave Pet friendly office Sponsored Learning Opportunities Cycle2work scheme Team Socials Annual Leave purchase (up to 5 extra days) Stay connected with us on Linked In or keep an eye on our career page for future opportunities!

We are looking for Care Co-Ordinators within our Integrated Urgent Care Division, supporting our NHS 111, Clinical Assessment Service (CAS) and Out of Hours services. This is an excellent opportunity for individuals who enjoy working in a fast-paced operational environment, coordinating activity, solving problems, and supporting frontline colleagues to deliver safe, effective and timely patient care. At IC24, our Integrated Urgent Care services rely on skilled operational colleagues who can respond to changing demands, support service flow, and help ensure patients receive the right care at the right time. As a Care Co-Ordinator, you'll take ownership of an allocated service area, helping to manage queues, coordinate resource deployment and support colleagues to deliver high-quality care while maintaining service performance. Coordinating service delivery You’ll take day-to-day ownership of an allocated service area, such as NHS 111, CAS or Out of Hours, helping to ensure services run safely, efficiently and effectively throughout your shift. Managing service flow and queues You’ll monitor queue activity and patient demand, responding to pressures and helping maintain service performance while ensuring patients receive timely access to care. Supporting operational colleagues You’ll provide guidance and day-to-day support to frontline colleagues, helping them navigate challenges and ensuring they have the support needed to deliver excellent patient care. Monitoring performance You’ll monitor service performance against key targets and take appropriate action to support delivery, escalating concerns when required. Supporting workforce deployment You’ll help identify staffing gaps, changing demand and operational pressures, working with operational leaders to ensure appropriate cover and service continuity. Supporting patient safety You’ll identify and escal Communicating effectively You’ll work closely with operational and clinical colleagues, ensuring clear communication, effective handovers, and collaborative working across services. Improving how we deliver You’ll contribute ideas and improvements that enhance service delivery, quality, and the experience of both patients and colleagues. IC24's Integrated Urgent Care services operate 24 hours a day, 365 days a year within a fast-paced operational environment. This role requires flexibility and the ability to adapt to changing priorities, service pressures, and demand throughout your shift. You will work as part of a supportive operational team and may provide support across multiple services and locations when required. • Enjoys working in a busy and changing environment, • Can prioritise tasks and make effective decisions under pressure, • Communicates confidently with a wide range of colleagues and stakeholders, • Has strong organisational and problem-solving skills, • Works collaboratively and supports colleagues, • Can identify issues and escal, • Maintains a strong focus on quality, patient safety and service performance Most importantly, you'll recognise the important role operational coordination plays in helping patients access safe and timely care. We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. • Competitive salary of £25725., • Opportunity to join the NHS Pension Scheme, • Enhanced Bank Holiday rates, • 6.6 weeks annual leave (25 days + Bank Holidays), • Enhanced family leave (maternity, paternity and adoption leave and pay), • Inclusive wellbeing benefits, • Employee Assistance Programme including free 24/7 independent counselling and occupational health services, • Professional development opportunities, • Free membership to our reward and discount platform, • Access to Blue Light Card and other NHS Discount Schemes, • Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and references to cover the most recent 3 year period. For a job description and person specification please see attached. We celebrate brave ideas and brave people. careers.ic24.org.uk We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at . #J-18808-Ljbffr

An exciting opportunity has arisen for an enthusiastic and dynamic Clinical Pharmacist to join our progressive healthcare service within HMP Norwich. We are seeking a dedicated individual to play a key role in providing safe, high-quality medicines management, with a particular focus on supporting patients with mental health needs and ensuring robust monitoring of antipsychotic medications., As a Clinical Pharmacist you will be part of our valued team at HCRG Care Group, receiving access to exclusive rewards and benefits including: • Band 7 AfC Salary with NHS Pension and full Agenda for Change terms and conditions, • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you, • Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates, • Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling, • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise, • An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year, • The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission, • Ensure the safe, timely, and secure supply of medications to prison wings., • Oversee the safe transport and handling of medicines, adhering to Controlled Drug regulations., • Provide clinical supervision to pharmacy technicians and support staff., • Maintain the day-to-day operation of the prison dispensary., • Conduct medication reviews and develop pharmaceutical care plans., • Conduct comprehensive yearly audits focusing on compliance and best practices for Controlled Drugs, antibiotic usage, and the application of Patient Group Directions (PGDs)., • Provide structured medication reviews (SMRs) for eligible patients., • Participate in clinics, offering advice on prescribed and over-the-counter medications., • Manage minor ailments and common conditions within your clinical competency., • Support patients in making the best use of their medicines through optimisation initiatives., • Administer medications on the wing, depending on the business needs, • Clinically screen prescriptions to ensure accuracy, legality, safety, and effectiveness., • Review medication histories of new admissions, recommending adjustments as needed., • Monitor antimicrobial prescribing in line with AMR guidelines., • Evaluate prescribing trends and advise prescribers in line with formulary standards., • Registration with the General Pharmaceutical Council (GPhC) as a Pharmacist, • Master's degree in Pharmacy or equivalent, • An independent prescriber, • Previous experience in UK-based prison, hospital, or community pharmacy settings, • Postgraduate Certificate in Clinical Pharmacy, • Experience delivering services to patients with mental health conditions or substance misuse issues, • Ideally an Independent Prescriber We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. #J-18808-Ljbffr

The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management Lead Planner / Meeting Owner on events or programs of significance to the customer’s business Create/Revise program budgets to ensure M&IW forecast is attained Track client and individual program budgets to ensure M&IW forecast is attained Meet with key stakeholders to review time spent on projects Running client audits with M&IW Controller Alert meeting owner of any anticipated account/program budget variances Identify financial opportunities in post program billing Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes Responsible for document accuracy of operations team Responsible for final reconciliation accuracy and timeliness from planners Build pro-active relationships with high volume client meeting owners Lead various internal departments toward desired outcomes as specified in Service Level Agreement Plan meetings/events for the account as needed Account Management Project Management with a consultative approach Responsible to implement the KPI/SLA Program for the Account Responsible for the strategic relationship for multiple decision makers Accountability for accuracy and timeliness of final reconciliation from planners Train planners on specific account processes Analyze/Improve operational systems and processes Develop and update all account forms and processes to meet client expectations Analyze/review time spent on projects vs. management fees for the account Qualify new meetings (as backup to the SAM) Register new meetings into Cvent (as backup to the SAM) Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM) Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM) Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM) Assist accounting in follow-up on past due invoices (as backup to the SAM) Participate in applicable company and industry activities and events Business Development Responsibilities Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners) Up sell additional M&IW service opportunities Network with decision makers/management as appropriate Develop and maintain strong and highly ethical customer relationships Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: Movement & Positioning : Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements. Sitting : Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties. Lifting and Carrying : Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member. Reaching and Grasping : Event setup and breakdown may involve reaching overhead and handling tools or materials. Bending/Kneeling/Crouching : Occasionally required during event setup and breakdown. Repetitive Motions : Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays. Travel Requirements : Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers. Operating Vehicles : Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead. Working in Varying Environments : Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: Cultural Excellence Role Expectations Emotional Intelligence What you will bring: A minimum of four years of experience in the travel industry, specifically in managing meetings/events Knowledge of virtual and hybrid event options Experience with managing the lifecycle of a program, including final reconciliation Knowledge of Cvent preferred Must be able to travel 35% of the time, including Internationally Proximity to client headquarters office preferred Experience working in a virtual office environment Proven excellent oral and written communication skills in both internal and client-facing environments Demonstrated track record of successfully managing multiple projects simultaneously Ability to deliver creative outputs in a constricted timeline while maximizing available resources Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers Wide range of computer skills: Proficient in Word, Excel, and Internet/social media Database management programs (proficient in Lanyon and Cvent) Outlook (email and scheduling) What we provide: Competitive salary Paid holidays Pension Scheme Accrued personal time off for vacation and sick leave Laptop, additional monitor, and mobile phone Global Giveback program for volunteer service Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P. O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

Optimum Patient Care has been supporting chronic disease management and research in primary care for over 15 years.We are a not-for-profit social enterprise which provides a range of services to over 1000 GP surgeries across England, Scotland, Wales and Northern Ireland.Our services include clinical

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Permanent / Full Time (40 Hour).Changing Lives through Education.Our Facilities department is responsible for maintaining the smooth operation, cleanliness, safety and overall experience of our campus, supporting a inspiring learning environment.Become an important part of our campus environment by

Join the UK's Favourite Parcel Delivery Company!.Christmas Incentive 2026 - Earn an EXTRA 50p for every stop*.To qualify and be paid before Christmas Eve, simply:.Deliver parcels on our busiest days.At DPD, we provide the tech, start up support, and steady volume you need to build a high-earning r

Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social care professionals, providing the best opportunities to thrive.

Social Care Assistant, St Brendans (3327).

Assist with the delivery of a clean and safe user environment within various premises across East Ayrshire in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to the Community Plan, Shared Commitments, Single Outcome Agreement a

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin

Community and Enterprise Resources provide cleaning services in many locations and buildings across South Lanarkshire including, schools, council offices and police stations.

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great

Closing Date: Thursday 31st December 2026.We would love to welcome Cleaners to join our friendly team in working for Argyll and Bute, one of Scotland’s most stunning areas.Let us tell you about why this could be a great move for you.Argyll and Bute is one of Scotland’s most stunning areas.As its

When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Are you looking for a rewarding career where you can genuinely make a difference to people's lives?.We're looking for c

You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant.

Industrial Cleaning Operative Salary: £32,000 per annum + Van + Overtime Opportunities Location: Bridgwater (Central Base) with Nationwide Travel Employment Type: Full-Time About the Role We are an agency recruiting on behalf of a leading cleaning company seeking reliable and hardworking Industrial

A Level 2 NVQ in Health & Social Care would be useful, as would a good understanding of the wider healthcare industry.

Part time Cleaner required for a prestigeous Flight Ops building near to Norwich Airport.Hands on staff member in a team of three staff.Cleaning experience essential, forward planning, stock ordering, cleanliness checks, excellent communication with team and Management.

Location: Blackpool FY4, FY2, FY3.We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind.We're not only changing lives, we're transforming the care

We are recruiting a Specialist Cleaner based from Our Head Office at Floorbrite , Cranford House , Cranford Road , Sale , M33 2AU ( MUST HAVE A CLEAN DRIVING LICENCE).Hours : Monday - Friday 40 Hours Flexible working hours ( WEEKENDS AND NIGHTS WILL BE REQUIRED ).The Floorbrite Group is one of the l

Location: Parham Student Village, Canterbury.We are seeking reliable and experienced Cleaners to join our team at Parham Student Village in Canterbury.As a Cleaner, you will be responsible for maintaining cleanliness across a range of residential properties and communal areas.Clean and maintain the

We're currently recruiting a full time Cleaner to join our cleaning and facilities teams for Defence, contracted to 35 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers.If you're

Location: Street, Somerset, BA16.Weekly Pay | Full Training | Potential Permanent Opportunities.We are currently recruiting for reliable, hardworking and proactive Warehouse Operatives to join our client's busy warehouse operation in Street, Somerset.This is a fantastic opportunity for individuals l

Work Strata are hiring Key Operatives to work as part of their client's fantastic food manufacturing organisation based in Lincoln.As a Key Operative, your daily duties will include ensuring machinery is set up correctly, assisting the manufacturing team, adhering to health and safety, ensuring work

Warehouse Operative Night Shift.Shifts: Monday to Friday, 8 hours.We are currently recruiting for night shift Warehouse Operatives to join a busy team based in BS35.The role involves picking and packing medical equipment, so good attention to detail and accuracy are important.You will receive a day

Monday to Friday, 7:45am – 4:30pm.Available during the week and on Saturdays.Clements Young Ltd is currently recruiting for a.Warehouse Operative / Picker Packer / Container Unloader.This is a fantastic opportunity to join a busy warehouse team, carrying out a variety of warehouse duties in a fast

Class 2 Driver & Warehouse Operative.We are excited to offer a fantastic temporary to permanent job opportunity for a Class 2 Driver and Warehouse Operative based in Norwich.This role is ideal for individuals with previous warehouse or picking and packing experience, offering a chance to join a frie

WAREHOUSE OPERATIVE WANTED – HARLOW (CM20).Warehouse Operative to join a busy warehouse team in Harlow!.Warehouse duties, and PAT testing cable & electrical items, the candidate will be instructed how to do it, must be willing to learn and be comfortable lifting items out of cases and have basic I

Self-Employed Cleaner / Housekeeper – Choose Your Hours ?.Flexible work that fits your life.You tell us your availability (any days, any hours) and we match you with cleaning jobs in homes, flats, offices, Airbnbs and more.Airbnb / holiday-let experience.Competitive self-employed rates.If you're e

Hours per week - Monday to Friday 2pm -6pm - term time only plus an additional 2 weeks.We are currently seeking a Part Time Cleaner to join a specialist SEN school based in Quidenham, Norfolk.As part time School cleaner you will join the Housekeeping team who are responsible for maintaining high sta

Local Village school requires 2 x Cleaners in TASBURGH- NORFOLK.Monday to Friday Term Time 4pm - 6pm.

Eleven Eleven recruitment are seeking an experienced Site Cleaner / Welfare Labourer to carry out general cleaning duties on a site on the outskirts of Norwich.Role: Site Cleaner / Welfare Labourer Location: Mulbarton Duration: 1 week Start Date: Tuesday 15th September Main duties include: - Compo

Hours: Monday to Friday, 6:30am – 9:00am (12.Contract: Temporary to Permanent.We are currently recruiting for a reliable and hardworking Part-Time Cleaner to join a busy site in Norwich.This is a temp-to-perm opportunity, offering the chance to secure a permanent position following a successful te

Contract Personnel are currently recruiting for Night Cleaners based in Norwich for a leading waste company.Please note: We are unable to offer visa sponsorship for this position.Applicants must have the legal right to live and work in the UK at the time of application.Duties and responsibilities wi

Purpose of the Job Street Cleaner.To be responsible for ensuring the security, safety, and cleanliness in relation to the cleaning of designated streets and estates within Southwark.These will determined by the needs of the service.Principal Accountabilities Street Cleaner.To undertake cleaning duti

Cleaning site offices, cabins and welfare facilities on a construction site.Mopping and sweeping up office cabins and surrounding areas.To be successful the candidate must have:.Reference to back up previous experience.Proof of Right to Work in the UK.Own transport (to be able to get to site).If you

We are looking for a Delivery Driver to join the Frontier team, based at Honingham on a permanent basis.Delivering and based at our Honingham site, and occasionally delivering from our Ingham and Diss sites.You will be carrying out day-to-day activities of the site; to assist in the delivery of high

Warehouse & Production Operative.Great Plumstead, Norfolk | Full-time | Permanent.Hexeal Chemicals Limited is a growing Norfolk-based manufacturer and online retailer of.We are looking for a reliable and hardworking.Warehouse & Production Operative.This is an entry-level position and no prev

An exciting new Warehouse Operative opportunity at DX!.This is a Nightshift vacancy*.DX are a market leading provider of a wide range of delivery services, including parcel freight, secure, courier and logistics services.We provide a wide range of specialist delivery services to both business and