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Job Summary This is a 9 month Fixed term contract We are seeking a dedicated Product Support professional to join our R & D team. The successful candidate will provide technical assistance and troubleshooting support across various product lines, ensuring optimal performance and customer satisfaction. This role offers an excellent opportunity to work within a dynamic environment that values innovation, technical expertise, and collaborative problem-solving. The position involves engaging with complex systems and design tools, contributing to product development and maintenance activities. The Role This role supports product development through the build and test of prototype products, sub-systems, and components to verify their design. The support technician will build the required test rigs, define test methodologies, and the design of experiment under the guidance of design engineers where necessary. This role operates across the full product lifecycle on machine electrical / electronic control, mechanical and software systems to ensure that the vending equipment will perform as intended when in service. Key Responsibilities: · Support the build of partial or complete prototype vending equipment and modification of existing vending equipment under the guidance of design engineers including the procurement of components and prototypes components as directed in line with project timelines. · Test / verify the correct operation of either partial or complete electrical / electronic control, mechanical and software systems in prototype or current vending equipment. · Input into DVPs and time manage testing activities in line with DVP feeding into workstream leader to ensure on time delivery of testing activities. · Define the appropriate test methodology and DVPR required with guidance from a design engineer as needed ensuring they are scientifically sound, repeatable, and traceable. · As necessary, build/implement the required test hardware as agreed with the design engineers to support design verification activities · Support and run any software required to drive and control test rigs. · Ensure that the designated working area is kept clean and safe working practices are always followed and in compliance company’s health and safety policy and procedures . Maintain and store test rigs, prototype, product and components samples and manage storage inventory to ensure it is appropriate and supports clean and safe working practices in the designated working area · Log test data as required and author test reports detailing methodology, results, findings, observations, and recommendations to provide feedback to verify and/or improve design of product, system, or component under test. · Store the output documentation (including any ‘due diligence’) generated as part of test work in line with agreed project and company practices · Provide technical test support to investigate and verify quality and design issues originating from electromechanical and electrical systems and produce the necessary documentation that arises to capture and communicate test outcomes · To collaborate with other departments and project members to achieve the delivery of equipment projects. Lavazza Professional’s continued growth is dependent upon product innovation and product maintenance. This role operates across the product life cycle; in the Discover phase by performing design verification and investigative testing to drive technology developments to the requisite technology readiness levels; in the Translate phase supporting product development by enacting DVP testing as part of the technical workstream in the Equipment Development Process; in the Sustain phase performing design change verification testing as part of the equipment change process and investigative testing as required by customer, supplier and manufacturing quality feedback. Education and Qualifications: · HND / BTEC / Level 3 in mechanical, electronic, or related engineering subject . Member of industry body e.g. IET or IMechE Knowledge and Experience: · Understanding of control theory, electronics, software, and mechanical systems. · In depth knowledge of implementing test regimes on mechatronic systems (preferably coffee vending machines) in product development context. · In depth knowledge of building rigs and prototype mechatronic assembles along with managing the procurement of the relevant parts and assemblies. · Good practical build skills such as soldering and mechanical construction. · Knowledge of software (LabVIEW) used for controlling test rigs, process and experiments. · Good knowledge of Microsoft Office Applications (Excel, Word, OneNote and Outlook) or equivalent · Fully competent in use of lab test equipment, and Knowledge of legal standards / safety requirements (e.g. risk assessment) and their application when conducting test, developing test equipment or working in the laboratory All applicants should be located within the UK due to the interview process. Unfortunately we cannot offer sponsorship for this role. The successful candidate must provide back ground checks and maybe asked to complete a DBS check

Role: Commercial Manager Location: Basingstoke (2 days/week) Duration: 6 months Rate: competitive Inside IR35 Requires Active DV clearance About the Role: We are currently recruiting for an experienced Commercial Manager provide commercial and contracts advice and support within multi-disciplined Integrated Delivery Teams and Integrated Capture Teams. This will be a demanding role with responsibility for providing commercial and contracts support to a diverse portfolio of projects from initial opportunity identification through to contract completion. You will be a strategic thinker, supporting the overall business objectives for growth and innovation (UK and International) demonstrating an awareness and forethought beyond the task at hand with a three year planning horizon. What will I be doing: You will be responsible for all aspects of commercial and contractual support including customer bidding and contracting, advising on export and import control (in support of our trade solutions team), risk management, change control, contract and document drafting, and issue resolution. You will be a member of a dynamic commercial and contracts management team, reporting to an experienced Commercial Director or ICT/IDT Commercial lead, where your hard work and professional experience will be expected to generate innovative commercial solutions. You will be expected to manage your projects portfolio with minimal supervision and have experience of leading negotiations and be familiar with the typical issues that can arise when developing or managing complex contracts, and how they can be mitigated in commercial approach. You will be required to support contract management activities as part of your role, which may include engagement with any phase of the contract lifecycle. You will manage relevant post contract processes, ensuring continued customer satisfaction. Key Relationships: Your line manager will be either a Commercial Manager, or Commercial Director. You will have a dotted line leadership from ICT or IDT matrix leaders (e.g. campaign leads). You will work closely with your peers in the function and will be expected to demonstrate versatility across our business areas. You may have (following training) some supervisory / guidance over more junior staff, including graduates operating as a Delivery Manager General Role Accountabilities Delivery manager, working as part of an Integrated Capture Team (ICT) or an Integrated Delivery Team (IDT), or within a portfolio area of the business Demonstrating general commercial acumen on tenders and contracts which are typically non-standard, of medium to high complexity, or supporting senior commercial staff on major projects, or new business campaigns Personal Competence An accountable self-starter, modelling responsibility and lead others to be accountable A motivated learner, capable of identifying individual / team training needs and closing the gaps A role model for inclusion, soliciting perspectives and opinions to influence decision making Able to solicit support from others with persuasion and coherent, compelling, evidenced based arguments A diligent approach to health and safety (physical and mental) wellbeing at work, able to champion these themes amongst their peers. Business Competence Applying critical thinking and analysis to make effective customer focused decisions Applying business strategy across a mix of individual, team and organisational activities Pro-active in the support of transformational change for the business Working flexibly across boundaries, in an open and approachable way Leadership Competence A thought leader, able to actively implement new ways of working, even in uncertain conditions Able to self-deliver and delegate to wider teams or junior staff in a controlled way Provides constructive feedback on performance and mentors / coaches junior members of staff Operating as a role model, able to challenge constructively and inspire others to think broadly Relationship Management Competence Able to establish and maintain stakeholder communities, communicating / engaging at senior management level to influence decision making, and coaching others on networks Designs and implements a clear engagement strategy and develops and sustains customer relationship plans that lead to profitable, repeat business Understands and utilises a broad cultural knowledge to support export sales and coaches others in cultural engagement methods Negotiation Competence A leader in negotiation strategy and planning, capable of influencing up to director level Delivers valuable and complex negotiations, influencing senior stakeholders, for mutual benefit Coaches others in negotiation approaches / strategy / technique Innovation Competence Able to design and lead on deal structures, gaining buy in at director level Supports value proposition development, influencing requirements to our client’s advantage Develops and implements commercial models that optimise value and mutual benefit Able to solve complex problems, with ideation from different perspectives Demonstrates a sound understanding of the market(s) and recommends changes to approach Champions knowledge base sharing of best practice and new ideas alike Drafting, law and Practice Competence Uses and mentors others on advanced drafting skills and methods across a range of contracts Able to swiftly and accurately review / mark up terms and assess risk and reward Familiar with regulatory, policy and other constraints relevant to the business Confident in a range of different agreements (pre-and-post award) Supports the development of new innovative terms when required Coaches peers in the mechanics of drafting and review of terms and conditions Commercial and Financial Competence Able to influence pricing strategy (including price to win, and pay, performance and incentivisation) in contracts to maximise profitability Demonstrates a good understanding of business budgets and financial objectives Supports strategic deals that endure past the first engagement Uses data to analyse trends and influence decision making on contract strategy Actively seeks to implement efficiency in tasks, using technology where possible Understands customer tool sets and how we integrate with them Applies and oversees governance processes, applying sound risk management and judgement Values (Integrity, Collaboration, Performance) & Behaviours (Listen, Focus, Keep Promises) A leader in setting an integrity benchmark for others to follow Leading collaborative work within workload Delivering against personal development plan, and leading on attainment of business goals Active listener, able to respond at functional level to themes and ideas Leading on trouble shooting, offering support to others, and leading wherever possible on customer relationships