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  • Credit Controller
    Credit Controller
    1 month ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Sales Representative
    Sales Representative
    1 month ago
    Full-time
    London

    Job Title: Sales Person Required for a Prestigious Academy Business academy looking for a very professional highly motivated, results-driven Sales Person to join our team at a leading educational institution located in Ealing, London. As a Sales Person, you will be responsible for promoting our academy and its courses to potential students, parents, and educational institutions. • Promote our Academy and its courses to potential students, parents, and educational institutions, • Meet and exceed sales targets through effective communication and negotiation skills, • Build and maintain relationships with existing and potential clients, • Identify new business opportunities and develop strategies to pursue them, • Provide excellent customer service to students, parents, and agents, • Work closely with the marketing team to develop and implement marketing strategies, • Maintain accurate records of sales activities and customer interactions, • Participate in events, exhibitions, and trade shows to promote the academy • 2+ years of experience in sales, preferably in an educational institution, • Excellent communication and interpersonal skills, • Proven track record of meeting or exceeding sales targets, • Ability to work in a fast-paced environment and adapt to changing priorities, • Strong organizational and time management skills, • Fluency in English, additional languages are a plus • Competitive salary and commission structure, • Opportunities for career growth and professional development, • Training and support to enhance sales and communication skills, • Dynamic and supportive work environment If you are a motivated and driven individual who is passionate about sales and education, please apply with your CV and a cover letter. Address: Ealing Broadway, London

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  • Manager of Client Care
    Manager of Client Care
    1 month ago
    Full-time
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Barista / Cashier
    Barista / Cashier
    1 month ago
    £11–£13 hourly
    Full-time
    Isleworth

    About Us: Join our vibrant café where we blend exceptional coffee with a welcoming atmosphere. We are passionate about creating memorable experiences for our customers through great service and high-quality beverages. Job Description: We are seeking an enthusiastic and skilled Barista to join our team. As a Barista, you will be responsible for crafting delicious coffee and tea beverages, providing outstanding customer service, and maintaining a clean and inviting café environment. Your role is crucial in ensuring our customers leave with a smile and a perfect cup of coffee. Responsibilities: • Prepare and serve a variety of coffee and tea drinks, following our recipes and presentation standards., • Operate coffee-making equipment such as espresso machines, grinders, and brewers., • Maintain cleanliness and organization of the café, including workstations, seating areas, and restrooms., • Take customer orders and process transactions accurately using the POS system., • Provide exceptional customer service, including answering questions and making recommendations., • Assist in inventory management, including stocking supplies and notifying the manager of low stock levels., • Adhere to all health and safety regulations and best practices. Qualifications: • Previous experience as a Barista or in a customer service role is preferred., • Strong communication and interpersonal skills., • Ability to work in a fast-paced environment and handle multiple tasks simultaneously., • A passion for coffee and a desire to continuously learn and improve., • Attention to detail and a commitment to maintaining high standards., • Availability to work flexible hours, including weekends and holidays.

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  • Support Worker
    Support Worker
    2 months ago
    Full-time
    Southall

    Support Worker – Semi-Independent Supported Accommodation Company: Helping Hands Supported Living CIC Location: Multiple locations in Middlesex, London Hours: Full-time or Part-time Start: Immediate We are looking for reliable and compassionate Support Workers to join our team, supporting Vulnerable young people and adults in Semi-Independent Accommodation. Our clients include Care Leavers, individuals experiencing homelessness, Ex-offenders, and people with Mental Health or substance misuse needs. Role Responsibilities: • Deliver regular support sessions and welfare checks, • Support residents with tenancy responsibilities, cleaning rotas, and house rules, • Assist with Universal Credit updates, form-filling, appointments, and daily living skills, • Help clients with college applications, job searches, and accessing external services, • Provide emotional support and signposting to mental health teams, GP, and other agencies, • Maintain accurate support logs, risk assessments, and documentation, • Work collaboratively with social workers, probation and local authorities, • What We’re Looking For:, • Caring, patient, and confident working with vulnerable people, • Strong communication and organisational skills, • Good computer skills — able to write support logs, emails and update client records, • Ability to work independently and manage your caseload, • Previous experience in support work is helpful but not essential, • Willingness to travel between properties What We Offer: • Training and development opportunities, • Supportive team environment, • Career progression, • The opportunity to make a real difference Apply now to join our growing team!

    No experience
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  • Care Manager
    Care Manager
    2 months ago
    £40400 yearly
    Full-time
    Hayes

    Job Overview: We are seeking an experienced and dedicated Care Manager to oversee and coordinate our residential, day, and domiciliary care services. The successful candidate will ensure that our services meet the highest standards of care, comply with regulatory requirements, and align with our organization's values and objectives. Key Responsibilities: Service Management: 1. Oversee the daily operations of residential, day, and domiciliary care services., 2. Ensure the delivery of high-quality, person-centered care that meets individual client needs., 3. Develop and implement care plans in collaboration with clients, families, and healthcare professionals. Staff Leadership: 1. Recruit, train, and manage care staff, fostering a supportive and effective team environment., 2. Conduct regular staff evaluations and provide ongoing professional development opportunities. Compliance and Quality Assurance: 1. Ensure services comply with all relevant legislation, regulations, and standards., 2. Monitor and evaluate service delivery, implementing improvements as necessary. Financial Oversight: 1. Manage budgets effectively, ensuring resources are used efficiently., 2. Monitor financial performance and implement cost-control measures. Stakeholder Engagement: 1. Build and maintain positive relationships with clients, families, staff, and external agencies., 2. Represent CareX Group in meetings with regulatory bodies and other stakeholders. Qualifications and Experience: 1. Proven experience in a managerial role within the care sector., 2. Relevant qualifications in health and social care (e.g., NVQ Level 5 in Leadership and Management for Health and Social Care)., 3. Strong knowledge of care regulations and standards., 4. Excellent leadership, communication, and organizational skills., 5. Ability to manage budgets and resources effectively. What We Offer: 1. Competitive salary and benefits package., 2. Opportunities for professional development and career progression., 3. A supportive and collaborative working environment., 4. The chance to make a meaningful difference in the lives of our clients.

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  • Store Manager
    Store Manager
    2 months ago
    Full-time
    Southall

    Job Summary We are seeking a proactive and detail-oriented Store Manager to support our wholesale operations across mobile accessories and consumer electronics. This role is integral to our daily sales activity, customer relationship management, stock coordination, and optimisation of online marketplace performance. The successful candidate will have strong product knowledge of mobile accessories (such as chargers, cables, cases, screen protectors, audio devices, and smart gadgets) and a keen understanding of wholesale or B2B environments. Duties • Respond to B2B customer enquiries and provide accurate product information on mobile accessories and related electronic goods, • Maintain strong relationships with existing wholesale clients and assist in onboarding new accounts, • Process sales orders efficiently and coordinate with logistics/warehouse teams to ensure on-time delivery, • Assist in managing and updating stock levels, product listings, and catalogues for wholesale and online channels, • Support e-commerce operations across platforms such as eBay, Amazon, and Shopify, • Monitor fast-moving mobile accessories and contribute to purchasing decisions based on market trends, • Prepare weekly and monthly sales performance reports, • Resolve customer issues professionally to maintain high service standards, • Experience in a wholesale, distribution, or electronics environment, • Familiarity with Amazon Seller Central, eBay Seller Hub, and other marketplace tools, • Ability to analyse sales trends and assist in stock planning, • Candidates currently on Skilled Worker visas seeking a compliant employer transfer (under transitional Home Office rules) are welcome to apply, • Strong knowledge of mobile accessories and consumer electronics, • Excellent communication skills, both written and verbal, • Ability to work in a fast-paced wholesale environment, • Strong organisational and multitasking abilities, • Good IT proficiency (Microsoft Office, CRM systems, online marketplace tools)

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  • Sous Chef
    Sous Chef
    2 months ago
    Full-time
    Richmond

    Location: The Greyhound Kew, Kew, London Start Date: Immediately Salary: Competitive, based on experience About Us: The Greyhound Kew is a beloved local pub entering an exciting new chapter. Located in the heart of Kew, we’re committed to creating a warm, welcoming space that blends traditional charm with fresh energy. We're now looking for a passionate and skilled Sous Chef to join our kitchen team and help shape the culinary experience from the ground up. The Role: As Sous Chef at The Greyhound Kew, you’ll work closely with the Head Chef to deliver high-quality dishes and maintain an efficient, well-run kitchen. You’ll play a key role in menu development, kitchen management, and team leadership. This is a hands-on role perfect for someone who is confident, creative, and ready to be part of something new. Key Responsibilities: Support the Head Chef in the daily running of the kitchen Ensure all dishes are prepared and presented to a consistently high standard Help manage kitchen staff, rotas, and shift planning Maintain excellent hygiene and safety standards at all times Assist with stock control, ordering, and supplier management Contribute to menu development and seasonal specials Foster a positive, team-oriented working environment Requirements: Previous experience as a Sous Chef or strong Junior Sous Chef in a busy kitchen A genuine passion for great food and seasonal cooking Strong organisational and communication skills Understanding of kitchen operations, food safety, and compliance Ability to lead and motivate a team under pressure Must be local to Kew or surrounding areas Food hygiene certification preferred Why Join Us? Be part of an exciting pub transformation from the ground up Supportive team and approachable leadership Competitive salary and opportunities for progression A friendly, professional, and dynamic working environment

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  • Chef crepier
    Chef crepier
    2 months ago
    £40000–£50000 yearly
    Full-time
    London

    WE DO NOT OFFER VISA. PLEASE DON'T APPLY IN YOU DON'T HAVE A PREVIOUS EXPERIENCE IN A CREPERIE. After countless years with us, our amazing chef has decided to move on to new horizons. We are therefore looking for a new chef to take the lead in our kitchen. If you are looking for a new challenge, this might be the opportunity you’ve been waiting for! Location: La Petite Bretagne, 5 Beadon road, W6 0EA Contract : Full time Reports to : General Manager / Owner What you’ll do: • Prepare and cook authentic French crêpes and galettes., • Create seasonal specials and help refine our menu., • Keep food quality, presentation, and taste consistently excellent., • Order ingredients, manage inventory, and minimize waste., • Lead and train kitchen staff (3 members), ensuring teamwork and good communication., • Maintain cleanliness and food safety standards., • Work closely with management to ensure smooth daily service. What we’re looking for: • Experience as a crepier in a traditional French creperie., • Experience in recruitment and training., • Strong skills in French crêpe-making and a love for French cuisine., • A team player with a positive attitude and leadership qualities., • Good organizational and time management skills., • Ability to cope with stress in a busy environment., • Attention to detail and pride in your work., • Food safety certification (or willingness to obtain one)., • Ability to speak French is a plus. What’s in it for you: • Gross salary of £30,000., • Service charge (around £1,000 per month)., • Bonus on sales (on average £600 per month)., • On average a monthly net salary around £3,400., • Free meal on shift., • You are responsible for the kitchen rota so you decide when you work (5 shifts per week)., • Kitchen closes at 21h30 so no Uber at 2am! If you love the idea of making people happy through food — and you can flip a perfect crêpe — we’d love to hear from you!

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  • PA & Fundraiser
    PA & Fundraiser
    2 months ago
    Part-time
    Richmond

    Job description Company Description RBK London is an independent label dedicated to bridging the gap between able and disabled artists through events, publications, and artist development. Founded in 2012 by N Alexander, a disabled businessman and creative visionary, the company aims to create equal opportunities for artists in the music industry. RBK London is committed to empowerment, offering a platform where disabled individuals can develop their unique brands and thrive. With initiatives spanning music, fashion, live events, and an online magazine, RBK London positions itself as the "Paralympics of the music industry." The organisation ensures diverse artists are empowered to reach their full potential and gain recognition. Role Description The PA & Fundraiser will be responsible for providing executive and administrative support, managing diaries, coordinating schedules, and assisting with clerical tasks. As part of the role, the individual will also contribute to the development and execution of fundraising plans, build relationships with potential donors, and support event organisation. The role will involve close collaboration with the CEO and other team members to align activities with RBK London’s mission. Duties will include but not limited to; • Researching & applying for funding applications, • Writing official letters & communications, • Filling out Funding applications, • Admin Duties & diary management, • Assisting with crowd funding.writing to arts charities/ organisation, • Answering telephone calls in a timely and professional manner, • Participate in office-based fundraising activities and meetings., • Contribute to the planning and implementation of fundraising events or initiatives., • Maintain accurate records of contacts and fundraising efforts., • Pursuing funding connections with guaranteeing source of funding the label can access long term, • Running the booking line studio sessions, • Ability to perform Diary Management and strong Clerical Skills, • Interest in or experience with fundraising and event coordination, • Ability to work independently and collaboratively in a dynamic environment, • Prior experience in a nonprofit or arts-related organisation is a plus Please only apply for this if you live within a short or commutable distance of Richmond for required present Candidates must be able to commit to South West London Richmond for office periods Job Type: Part-time Pay (Weekly) : £146.72 a Week Benefits: Company events Schedule: Part time Remote Hybrid In office hours • with 2 fixes in office days in South West London Richmond Two fixed present office days Wednesdays - 12pm to 8pm Thursdays - 12pm to 8pm This is a Self employed position Please ensure your registered self employed before applying for this position. Richmond, Greater London: reliably commute or plan to relocate before starting work

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