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Trabajos team manager en CardiffCrear alertas

  • Assistant Manager
    Assistant Manager
    hace 6 días
    £45800 anual
    Jornada completa
    Cardiff

    We invite you to join Pho. And come be part of this stylish and lively restaurant brand. We're looking for a cool and charismatic Assistant Manager to join our management team in Pho Cardiff ++Salary offer of up to £45,800 is made up of a base of £32,400 plus earnings received through tronc.++ Who's Pho? Sure, our food is pretty amazing! But we're also all about the atmosphere... We're talking funky music in the background...dimmed lights...Staff cracking jokes by the kitchen pass as they quickly step in and out.... Guests are bantering with the waiters.... You hear wine glasses clinking and most importantly, in between all that buzz, you hear the slurping of some fresh Phở . What Pho can offer you! • Free fresh meals at work, • 50% off all food and drink when dining in our restaurants, for you and up to 5 friends!, • Get paid every 2 weeks! Or..., • ... Get paid quicker with Wagestream, • We love to work hard and play even harder at our awesome annual parties!, • Earn more money if your friends join us (£100-£1000 extra for each friend), • Confidential Employer Assistance Program, to support you with any troubles you may be facing., • Company pension, • Amazing training during your first few weeks and beyond What Pho is looking for: • Minimum x1 years' Restaurant Management experience. Bar or restaurant, or a bit both, • Big passion for food! As part of our management team, you'll be expected to learn everything about our fresh food., • A people person ready to assist in staff training, development and rota scheduling, • Experience communicating with suppliers., • Comfortable using different systems as part of your day-to-day. E.g. Acquire for stock ordering. If this is the job for you, come apply! #INDHGH

    Inscripción fácil
  • Community & Administrative Officer
    Community & Administrative Officer
    hace 9 días
    £41000–£41700 anual
    Jornada completa
    Cardiff

    Join our team as a Community & Administrative Officer. This pivotal role combines direct community support with essential administrative duties, ensuring the smooth operation of our facilities and fostering a welcoming environment for all congregants. Key Responsibilities: • Community Engagement:, • Assist in organizing and coordinating mosque events, programs, and educational activities., • Act as a primary point of contact for congregants, addressing inquiries and providing support with empathy and discretion., • Help maintain a vibrant and inclusive community atmosphere., • Administrative Support:, • Manage general office duties including scheduling, correspondence, record-keeping, and maintaining office supplies., • Coordinate volunteer activities and manage communication with volunteers., • Prepare and distribute communications such as newsletters, announcements, and promotional materials., • Maintain and update community databases and membership records., • Communication & Outreach:, • Handle incoming calls, emails, and visitors with professionalism., • Assist with updating the digital presence, including social media or website content, as needed. Qualifications: • Proven administrative experience, ideally within a community or faith-based organization., • Excellent interpersonal and communication skills, both written and verbal., • Strong organizational abilities with keen attention to detail., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software., • Ability to work independently and collaboratively within a team environment., • A compassionate and respectful approach to working within a diverse community.

    Inscripción fácil
  • Customer Service Manager
    Customer Service Manager
    hace 1 mes
    £41700–£43000 anual
    Jornada completa
    Cardiff

    Job Title: Customer Service Manager (SOC Code: 7220) Company: Bimmarc Limited (T/a 99 VietMart) Location: 142 Woodville Road, Cardiff, CF24 4EE Employment Type: Full-Time Annual Salary: £41,700–£43,000 About the Company 99 VietMart, operating under BIMMARC Ltd, is a specialised Vietnamese grocery and retail business based in Cardiff. Since its establishment in 2023, the company has been dedicated to providing authentic Vietnamese and Southeast Asian products to both community and commercial customers across the UK. With a growing reputation for quality, cultural authenticity, and service excellence, the company is now expanding its operations across multiple locations and sales channels, including B2B and online platforms. About the Role The Customer Service Manager is responsible for overseeing and enhancing the overall customer experience across all areas of the business, including in-store, B2B, and online channels. This role ensures consistent service quality, strengthens customer relationships, and supports business growth through effective customer engagement strategies. You will lead customer service operations, implement service standards, manage customer feedback, and support both retail and commercial client interactions to ensure a high level of satisfaction and retention. Key Responsibilities: 1. Customer Service Management • Develop and implement customer service policies and procedures across all locations., • Ensure consistent, high-quality customer service standards in-store and across all communication channels., • Manage customer enquiries, complaints, and feedback in a professional and timely manner., • Monitor customer satisfaction levels and implement improvements where necessary. 1. B2B Client Support & Relationship Management • Maintain strong relationships with B2B clients including restaurants, cafés, and retail partners., • Ensure timely communication, order accuracy, and service reliability for business customers., • Coordinate with the sales team to support client retention and long-term partnerships. 1. Online Customer Engagement • Oversee customer interactions across digital platforms including Facebook, Instagram, WhatsApp Business, and Google., • Ensure prompt responses to online enquiries and effective handling of customer feedback., • Support online sales channels by ensuring smooth customer experience from enquiry to purchase. 1. Staff Training & Team Leadership • Train and coach staff in customer service best practices, communication skills, and product knowledge., • Monitor staff performance in customer interactions and provide ongoing feedback., • Promote a customer-focused culture across all areas of the business. 1. Performance Monitoring & Process Improvement • Track customer service KPIs including response times, satisfaction levels, and complaint resolution rates., • Analyse feedback and service data to identify trends and areas for improvement., • Implement systems to record and manage customer interactions and feedback. Qualifications & Skills: • Bachelor’s degree in Business, Hospitality, or a related field (preferred)., • 2–3 years of experience in customer service management or a similar role (retail or food industry preferred)., • Strong understanding of customer service principles and best practices., • At least B2 English. Bilingual ability is a plus., • Excellent communication, interpersonal, and problem-solving skills., • Strong organisational and leadership abilities., • Experience handling customer complaints and resolving issues effectively., • Ability to work in a fast-paced retail environment. What We Offer: • Competitive salary., • 28 days paid annual leave., • Employee discounts on store products., • Opportunities for career advancement and professional development., • Supportive and dynamic team environment.

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