Ticketing jobs in United Kingdom - Page 4

IT Project Coordinator - £30k - £32k London - Hybrid Working - 3 days in Office Post Probation Hours: 7.5 hours a day, 9am - 5.30pm Holidays: 20 days per year, plus bank holidays Benefits: Competitive Package Offered, plus Gym membership, Vitality at Work Business rewards & benefits, breakfast on Wednesday's and more! Any Exams towards certifications relevant for your role fully paid for! I am looking for a IT Project Coordinator to join the Project management office and provide key assistance to the senior Project Managers to ensure the smooth delivery of a wide range of highly technical projects. The ideal candidate would be someone who has worked on coordinating tasks for IT related Projects by working with other IT Project Managers and wishes to have a career in IT Project Management based on PRINCE2 Methodology. Preference will be given to candidates with PRINCE2 Foundation and a suitable Training Roadmap will be provided to progress further, post probation. It is imperative that the candidate is highly organised internally but also confident of dealing externally with clients where required. IT Project Coordinator Responsibilities: Assist the project manager with tasks related to project planning & scheduling Process Project Mandates to raise Projects and liaise with Project Mandates team as required Raise and Schedule Machine Builds Project Orders Attend Daily Projects Team briefing calls and assist with Project Scheduling of resources Follow up with engineers on time recording to ensure work has been completed before sending project closure notifications Be able to use the training given to effectively manage project tasksIT Project Coordinator Key Skills: Excellent Organisation skills Attention to detail is important Manage own time effectively Good understanding of technical tasks Good oral and written communication skills in English "Customer First" approach Ability to work in a team but also independently Ability to multi-task as requiredIT Project Coordinator Desirable Skills: IT background with some knowledge of Microsoft 365 Cloud Experience in working with a IT ticketing system Previous IT MSP backgroundServices advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website

Single Homeless Project has an opportunity for an IT Helpdesk Officer to join and work in our team in Kings Cross but you will be based across all of London. You will join us on a full-time, permanent basis working 37.5 hours and in return, you will receive a competitive salary starting at £28,183.49 and rising incrementally to £30,239.20 per annum. We’re London’s leading homelessness charity – and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the IT Helpdesk Officer role: At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective. This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more. In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London. Skills and experience we're looking for in our IT Helpdesk Officer: Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. Excellent verbal and written communication skills. Strong organisational skills and shows enthusiasm to all duties. Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. High level of personal organisation with the ability to plan and prioritise own work. Has experience in Microsoft applications like Microsoft Dynamics CRM. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified. Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. To be considered remove your name and other personal details from your C.V. before uploading. This post will require a basic DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed. Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our IT Helpdesk Officer • we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited

Customer Support & Repairs Technician Dartford £30,000-£32,000 per annum Mon-Fri, 9am-5pm | Hybrid | Regular UK travel 25 days holiday + bank holidays | Cash Health Plan | Free Parking | Stunning Offices Are you the go‑to person when something needs sorting - whether it's a spreadsheet, a system tweak or figuring out why a gadget isn't behaving? Do you enjoy a role that blends office life with getting out on the road to meet customers? Looking for a company where people actually stay because they love the team and the culture? If that sounds like you, keep reading… We're partnering with an established and highly respected manufacturing and distribution company to find the newest member of their Tools & Support Team. This is a business known for its incredibly low staff turnover, friendly culture and beautiful office environment. This role is perfect for someone who enjoys problem solving, variety and learning new things. You'll be supporting customers over the phone, coordinating repairs and (with full training) carrying out hands‑on installations and troubleshooting visits across the UK. No previous experience in this industry needed, just a technical mindset and a willingness to learn. What you'll be doing Using your technical instincts to help diagnose customer issues over the phone Logging cases, raising tickets and keeping everything organised in the system Coordinating engineer visits and arranging product returns Visiting customer sites nationwide to carry out installations and on‑site troubleshooting (company van provided; approx. one overnight stay per month) Maintaining spreadsheets and keeping track of key data Supporting company events with setup/breakdown a couple of times a year (time off in lieu provided) What we're looking for Someone naturally technical- maybe you've built PCs, love sorting out systems, or have worked in a tech‑focused environment Comfortable using a helpdesk or ticketing-style system Confident Excel skills A friendly, reassuring phone manner A full UK driving licence (regular travel required) Willingness to stay away overnight occasionally Apply Today! Don't miss out on this fantastic opportunity to become part of a great team with lots of opportunity to learn. Interviews are being held w.c 30th March with a 2 stage interview process. We can't wait to meet you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Event Travel Manager - US working Hours, Paying up to £45K: This prestige business travel company are recruiting in their Event Travel Management to work alongside the US team. You need to be experienced with Native Sabre, making group and individual multiple bookings and fares and ticketing. Working US hours 16.30 - 01.00 Mon - Friday. Event Travel Manager - Responsibilities: Deliver exceptional Group Travel Management services to clients and internal teams, driving client satisfaction and revenue growth. Fully competent in executing large travel requests from inception to reconciliation. Negotiate best fares with suppliers as well as flexible terms and conditions Responsible for controlling budgeted costs Main point of contact for both internal and external clients and suppliers Event Travel Manager, Skills Required: Proven experience of specifically booking and ticketing group and individual group travel Native Sabre experience Excellent fare and ticketing knowledge including Published, Net, Group and consolidator fare types Knowledge and experience of the air/travel industry and key contacts Strong negotiation skills Additional Information: Paying up to £45K Quarterly uncapped and annual bonus (subject to performance) Working hours 16.30 - 01.00 Monday - Friday Remote based Private medical insurance 25 days holiday plus bank holidays Birthday off. To apply for this Event Travel Manager please either apply online, email your c.v to (url removed) or call Amy on (phone number removed) quoting Ref: AM60572

Your new role The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What you'll need to succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word, Excel, PowerPoint). Basic understanding of PC hardware setup and configuration. Experience supporting mobile devices and MDM platforms (Apple & Android). Knowledge of Service Desk processes, IT best practices, and customer service standards. Ability to manage multiple tasks simultaneously within a team environment. MCP certification (desirable). What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Company: Retail Company Position: Infrastructure Specialist - Retail Technology Location: London (Hybrid) Salary: 45,000 – 55,000 GBP Job responsibilities: Retail & Store Technology Deliver full IT setup for new store openings, refits, relocations, and pop‑ups (POS systems, printers, scanners, tablets, payment devices, WiFi, LAN, SD‑WAN). Ensure stable operations of store technology through monitoring, maintenance, and incident response. Support store teams with troubleshooting across devices, connectivity, POS systems, and peripherals. Warehouse Technology & 3PL Coordination Lead IT coordination for warehouse operations supported by 3PL partners. Ensure technical readiness for inbound/outbound operations, including: Warehouse device onboarding (scanners, RF guns, label printers) Network access, WiFi readiness, and VLAN configuration VPN / SD‑WAN connectivity between OT and 3PL environments Firewall rules, routing updates, and IP whitelisting Support integration‑adjacent activities such as label printing flows, device connectivity and operational tooling. Act as the primary IT point of contact during warehouse onboarding, transitions, and operational changes. Ensure warehouse technology aligns with OT’s information security and compliance requirements. Office & Corporate IT Manage IT operations across EMEA offices and showrooms (laptops, mobile devices, M365, conferencing systems, telephony). Oversee onboarding/offboarding, account lifecycle, and access provisioning. Maintain device compliance via Intune/MDM and ensure security baseline adherence. Information Security & Compliance Implement security policies across the environment: MFA, encryption, endpoint protection, vulnerability management, threat detection. Support penetration testing activities, remediation, and alignment with HQ security standards. Ensure compliance with GDPR, ITGC, audit requirements and internal security frameworks for stores, warehouses, and offices. Infrastructure Management Manage infrastructure across EMEA (LAN/WAN/WiFi, SD‑WAN, VPN, firewalls, identity services). Coordinate closely with global teams to align network architecture, cloud services, and enterprise device standards. Support SAP technical operations such as printing, connectivity, RFC endpoints, POS → ERP feeds, and network dependencies. Improve infrastructure resiliency, automation, monitoring, and telemetry. Performance Monitoring & Reporting Monitor system uptime, network performance, vendor SLAs and incident trends across retail, warehouse, and office environments. Produce regular reports on infrastructure stability, risk areas, asset posture, and operational readiness. Communicate risk, incidents, dependencies, and improvement opportunities to EMEA leadership. Documentation & Training Maintain and update documentation for infrastructure configurations, store rollout playbooks, warehouse technical guides and troubleshooting procedures. Train retail, warehouse and office teams on IT processes, device usage and security best practices. Build knowledge‑base articles, SOPs and IT runbooks. Service Delivery & Vendor Management Manage vendor relationships for POS, networking, 3PL infrastructure, retail hardware, telecoms and field support partners. Oversee incident, problem and change workflows through ticketing tools such as ServiceNow. Maintain a complete and accurate IT asset inventory across all EMEA sites. Experience 10+ years in IT infrastructure roles supporting multi‑site retail, fashion, logistics, or hospitality businesses. Hands‑on experience with store environments (POS, payments, scanners, WiFi, local networking). Experience coordinating IT activities with external 3PL warehouse operators. Exposure to SAP‑related infrastructure topics (printing, RFC connections, connectivity). Strong vendor management experience. Technical Skills Core Skills (Must‑Have) Strong hands‑on experience with networking (LAN/WAN/WiFi), routing, switching, firewall rules, SD‑WAN, VPN. Expert knowledge of MDM/Intune, endpoint management, identity lifecycle (Entra ID/Azure AD). Advanced understanding of retail hardware ecosystems: POS, printers, scanners, payment terminals. Experience coordinating with warehouse/3PL partners on: Device onboarding Network readiness Access provisioning IP whitelisting and firewall rule changes Strong troubleshooting across network, hardware, and device layers. Essential Skills Ability to manage end‑to‑end IT operations for stores, 3PL warehouses and corporate environments. Familiarity with SAP technical touchpoints (printing, network prerequisites, POS feeds). Understanding of enterprise security practices (patching, EDR, MFA, vulnerability management). Experience with M365, Windows, MacOS and cloud‑managed enterprise systems. Strong documentation and process ownership skills. Nice‑to‑Have Skills Experience with logistics or warehouse automation technologies (RFID, handheld terminals). Knowledge of SD‑WAN platforms (Meraki, Fortinet, Aruba). Familiarity with SIEM/EDR tools and penetration testing workflows. Basic scripting (PowerShell, Bash) for automation. Understanding of API connectivity and network prerequisites for integration flows. SOFT SKILLS Calm, structured and customer‑centric under pressure. Able to translate technical concepts to non‑technical retail or warehouse staff. Highly organised and capable of managing multiple streams simultaneously. Strong ownership and follow‑through on operational tasks. Collaborative with global teams and regional stakeholders. We regret to inform applicants that only shortlisted candidates will be notified. Thank you for understanding

Job Title: IT Operations Lead Location: London / Hybrid Salary: £75,000 – £100,000 per annum About Us We’re a growing, technology-driven business where things move quickly and everyone gets stuck in. There’s no heavy hierarchy — just a team of capable people working together to get things done properly. We value people who take ownership, solve problems, and aren’t afraid to roll up their sleeves. If you like being in the detail, making real improvements, and seeing the impact of your work day-to-day, you’ll fit right in. The Role We’re looking for an experienced IT Operations Lead who understands the macOS platform as well as Windows to take ownership of our IT environment and help shape how it evolves as we grow. This is a genuinely hands-on role. You’ll be leading from the front — solving problems, improving systems, mentoring others, and setting the standard for how IT should operate. You’ll have the freedom to introduce better ways of working, drive automation, and build a robust, secure, and scalable IT function. What You’ll Be Doing Owning day-to-day IT operations and ensuring reliability across systems and infrastructure Acting as the escalation point across 1st, 2nd, and 3rd line support Managing and improving cloud platforms, SaaS tools, and network environments Leading troubleshooting and incident response for complex technical issues Overseeing onboarding/offboarding, device management, and access controls Driving automation and reducing manual processes Improving IT processes, documentation, and service quality Partnering with the business to deliver practical, effective technology solutions Mentoring team members and raising the overall technical standard Leading IT projects and continuous improvement initiatives What We’re Looking For Around 7+ years’ experience in IT support and operations, ideally in financial services or another regulated, fast-paced environment Strong experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination In-depth knowledge of macOS AND Windows environments, including endpoint management and hardware troubleshooting Kandji (Iru) knowledge or similar MDM Proven experience managing cloud-based platforms such as Google Workspace and Okta Strong networking and security expertise (WLAN, VLANs, firewalls, ACLs, VPNs, switching) Experience with AWS (preferred) and/or Microsoft Azure, with exposure to Infrastructure-as-Code tools like Terraform Experience managing Mobile Device Management (MDM) platforms across desktop and mobile devices Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability Experience with ITSM/ticketing systems and best practices in service management and reporting Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term solutions Leadership & Approach Comfortable taking ownership and making decisions in a fast-moving environment Strong communicator who can work across technical teams and the wider business Experience mentoring and developing team members Someone who leads by example — hands-on, practical, and solutions-focused What You’ll Get £75,000 – £100,000 depending on experience A high-impact, hands-on role with real ownership The opportunity to shape and improve how IT is run A team culture focused on delivery, not unnecessary process Apply for this role NOW you’re someone who takes pride in doing things properly, enjoys solving problems, and wants to build and improve systems in a meaningful way — we’d like to hear from you. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

2nd Line Desktop Support Engineer London Bridge £35,000 – £40,000 Hybrid: 3–4 days on client site (London Bridge), 1–2 days from home Are you currently supporting Microsoft 365 environments and ready to step into a more advanced 2nd Line role? Do you enjoy being the go-to person on site, solving problems and keeping users productive? Are you looking to join an MSP that offers real long-term career development into 3rd Line, cloud, cyber, or automation? If so, this could be an excellent next step. My client, a well-established Managed Service Provider, is looking for a confident and technically strong 2nd Line Desktop Support Engineer to support a key customer based in London Bridge. This role is primarily on-site, with one or two days a week working from home. You will be supporting modern cloud technologies, managing devices through Intune, working across Microsoft 365, troubleshooting user issues, and taking ownership of more complex tickets as the technical escalation point on site. What is on offer: • Hybrid working: typically 3–4 days per week on site in London Bridge, with 1–2 days at home, • A varied role where every day is different, • Exposure to Microsoft cloud technologies and modern endpoint management, • A clear progression path into 3rd Line, Azure, cyber security, or automation, • A supportive MSP culture focused on learning, development, and long-term careers Technologies you will work with: • Microsoft 365 administration, • Exchange Online, Teams, OneDrive, SharePoint, • Intune / Endpoint Manager (enrolment, compliance, policies, app deployment), • Azure AD / Entra ID, • Windows 11 builds and configuration, • Device builds, imaging, upgrades, and hardware support, • Networking fundamentals (DNS, DHCP, TCP/IP), • Remote monitoring tools, ticketing systems, and user escalations What we are looking for: • Solid experience in a 2nd Line support role within an MSP, • Strong troubleshooting ability across Microsoft 365 and Intune, • Confidence working on site with end-users and managing escalated issues, • Excellent communication and a customer-first approach, • A proactive attitude with the ability to take ownership of technical issues, • Experience with cloud-based technologies and modern workplace environments Career development: This MSP is well known for promoting from within. Depending on your interests, you can progress into: • 3rd Line Support, • Cloud engineering and Azure, • Cyber security, • Automation and scripting, • Technical project work If this sounds like something you would like to explore, I would be happy to share more details and arrange a conversation. #ConstantRecruitment #DesktopSupport #2ndLineEngineer #ITSupportJobs #MSPJobs #LondonBridge #HybridWorking

Role Summary Responsibilities: You will support the smooth day‑to‑day running of our London office, delivering excellent customer service in a fast‑paced, collaborative environment while contributing to events, office operations, and wider initiatives that support Costello Medical's culture and values Salary: £28,860per annum (please note that we have established salary bands that are determined by your level of educational attainment to ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiations) Benefits: Discretionary profit share bonuses paid twice per year, flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and Role Type: Full-time, permanent role Start Date: The role will ideally commence in April, May or June 2026, and you will be asked to state your availability on your application form Application Deadlines: The deadline for applications is Sunday 19th April with interviews taking place shortly after Location: This role is based in our offices. Please note, due to the nature of this role, we are unable to offer any remote or hybrid working. Successful candidates must be in the office 5 days per week About the Role Do you enjoy organising, supporting others, and delivering great customer service? Are you excited by the idea of working in a fast‑paced environment where no two days are the same? We are looking for an enthusiastic and proactive Office Administrator to join our growing team in London. This is an excellent opportunity for someone at the very beginning of their career who is eager to learn, develop new skills, and contribute to a busy and collaborative team. Working closely with our London Workspace Manager, as well as other members of the UK Facilities & Support team, you will play an essential role in supporting the day-to-day running of the office and uphold our exceptional standards of customer service. You will have the opportunity to support colleagues in a fast-paced, collaborative environment and to contribute to the planning and execution of successful events - including our annual client party hosted at the London office - as well as internal social events and celebrations that positively enhance Costello Medical's culture. You can learn more about our London office here: At Costello Medical, we pride ourselves on nurturing talent from within, offering our employees a range of opportunities to develop in their career. The Office Administrator role is no exception, and our ideal candidate will have the chance to contribute to the following exciting projects: Net Zero Carbon: You will closely support the team with identifying and implementing new ways to ensure Costello Medical's continued commitment to reaching Net Zero Carbon status Corporate Social Responsibility: You will be instrumental in the continued success of Costello Medical's social and environmental performance as a B-CorporationKey responsibilities include: Ensuring that we maintain a safe, tidy and professional environment, including managing the kitchen to a high standard Managing office and kitchen supplies and equipment, including responsibility for office‑related purchasing Coordinating office visits from colleagues and clients and greets them with a high level of friendliness and professionalism Supporting the planning and delivery of successful events, including client meetings and internal social events Building and maintaining strong working relationships with service providers, suppliers, and the building management team Administering the company's internal ticketing system, handling requests such as office visits, travel equipment loans, and shipping, alongside other Office Administrators Providing ad‑hoc administrative support to the London Workspace Manager and the wider Operational Support Team when required Taking responsibility for day‑to‑day health and safety within the London office Actioning established IT procedures to support smooth office operations Representing the Operations division positively across client‑facing teams, proactively reducing the administrative burden on colleagues About Costello Medical Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access, and health economic and outcomes research. We work with a wide range of clients, including the industry's most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations. We have been listed in the since 2017, the in 2025, and were proud to receive accreditation in 2022. Learn more about us, our work, and our mission on our website: Requirements About YouWe are looking for an enthusiastic and ambitious candidate who is proactive, eager to take on new challenges, and who will thrive on providing an excellent service to our colleagues. You will be an organised, reliable, and personable administrator who enjoys supporting others and takes pride in creating a positive workplace experience. Essential requirements for the role are: A strong commitment to delivering excellent customer service to colleagues, clients, and visitors Strong organisational skills, including the ability to plan and prioritise your own time and communicate this to others Excellent levels of productivity, and the flexibility to respond to changing deadlines The ability to work confidently on your own and with a high degree of autonomy Exceptional attention to detail and high professional standards Excellent written and verbal communication skills A high level of tact, discretion, and professionalism, particularly when handling confidential or sensitive information A friendly and approachable demeanour Fluency in Microsoft Word, Excel, Outlook, and PowerPoint, and confidence using these tools to support day‑to‑day operationsWhilst some experience as an Office Administrator (or in a related role) is desirable, we also welcome applications from those who are passionate about starting their career in facilities and office management. Benefits What We OfferAlongside our award-winning company culture, where every team member is celebrated, respected, and has their voice heard, we are proud to offer a comprehensive benefits package that includes: A starting salary of £28,860 per annum, depending on your previous experience, as well as a discretionary profit share bonus paid twice per year. Please note that we have established salary bands to ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiations 25 days' annual leave plus bank and public holidays, as well as a holiday buy and sell scheme Flexible working hours and the chance to work from home for up to half of your working time after passing probation Flexible benefits scheme offering cash payments, additional pension contributions and more Private Medical Insurance which offers comprehensive cover on a "medical history disregard" basis Paid study leave and funding for external qualifications Critical Illness Cover, Income Protection and Life Assurance Paid and unpaid sabbaticals based on length of serviceLearn more about our full reward package and the other benefits of working for Costello Medical: The Application ProcessYou are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. Your CV should clearly state the dates of all qualifications and grades achieved where applicable. Then, our recruitment process includes a telephone interview with a member of the Talent Acquisition team, followed by an interview in our London office with senior members of our Facilities team. Our standard recruitment process lasts around 3-4 weeks; however, this can be adapted if necessary. As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide: Please note that, whilst we embrace AI to innovate and improve processes, your role may involve working with confidential data that cannot be uploaded to AI. Therefore, it is important for us to assess your own skills and abilities, so we recommend that you do not rely solely on this technology to generate any application materials. Visa SponsorshipPlease note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company

Account Support Specialist - Gaming • Global leader in gaming, • 12 month initial contract, • 80% hybrid - 20% onsite in ondon, • up to £30 per hour Key Skills: • Background in Gaming/Gaming Industry, • Knowledge of modern SW, • Fluent in Japanese About the Role As an Account Supporter, you'll support PlayStation partners-developers and publishers-by delivering high-quality operational and technical assistance through DevNet and the Help Centre, ensuring they can build, test, and launch smoothly. What You'll Do Support game developers and partners via ticketing systems with fast, accurate solutions Help deliver operational readiness for game releases, updates, and partner milestones Execute SOPs across partner access, dev hardware, releases, support, and live events Maintain and improve knowledge bases used by global developer teams Contribute to developer communications (announcements, forums, bulletins) Support developer events, showcases, and technical conferences Work closely with engineering and product teams to improve tools and partner experience What You Bring Strong problem-solving skills, especially in technical or operational environments Ability to juggle multiple issues (like a live service launch weekend…) Clear communication skills with both technical and non-technical audiences A detail-driven, partner-first mindset Confidence learning new tools and systems quickly Experience managing multiple projects and using Jira (including admin/config) Genuine passion for games and the game development process Fluent Japanese (written and spoken) Nice to Have Experience in technical or developer support (games or software) Understanding of game development workflows and pipelines Scripting skills (Python, JavaScript, HTML5) Familiarity with C/C++ and version control (Git, Perforce, SVN) Knowledge of networking fundamentals (TCP/IP) Degree in Computer Science or related field