IT Infrastructure Manager
hace 4 días
Coventry
Location: Coventry (Hybrid Working Available) Salary: £55,000 - £65,000 Job Type: Full-time, Permanent Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing, and aligned with business objectives. Based in Coventry, you will oversee the end-to-end management of network, server, storage, virtualisation, cloud, hybrid, and workplace technologies while leading a skilled infrastructure team and managing critical supplier relationships. This is an exciting opportunity for a proven infrastructure leader who can balance strategic planning with operational excellence and drive continual improvement across a complex and business-critical technology environment. • Define and own the infrastructure strategy, roadmap, standards, and operating model., • Lead and develop the Infrastructure Team, setting clear objectives and performance expectations., • Ensure the infrastructure function has the skills, resources, and operational coverage required to support business needs., • Drive service improvement, standardisation, automation, and operational efficiencies., • Take overall accountability for infrastructure availability, performance, capacity, resilience, and lifecycle management., • Oversee the operation of enterprise networks including LAN, WAN, Wi-Fi, SD-WAN, firewalls, and connectivity services., • Maintain proactive monitoring and alerting capabilities to identify and address risks before service impact occurs., • Ensure infrastructure documentation, architecture diagrams, configurations, procedures, and knowledge articles remain accurate and current., • Lead the governance, optimisation, and operational management of cloud and hybrid environments., • Drive cloud adoption and infrastructure modernisation programmes where appropriate., • Evaluate business requirements and develop practical migration strategies while balancing security, resilience, and cost considerations., • Ensure cloud services are effectively monitored, secured, and managed., • Own infrastructure risks, technical debt, vulnerabilities, and remediation plans., • Ensure patch management, access controls, security hardening, endpoint protection, and vulnerability management activities are completed within agreed timescales., • Maintain disaster recovery and business continuity capabilities, ensuring regular testing and evidence of recovery readiness., • Support compliance with ISO standards, Cyber Essentials requirements, and internal governance controls., • Lead the response to major infrastructure incidents and ensure effective communication throughout resolution., • Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices., • Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover., • Provide regular reporting on service performance, risks, capacity, and improvement initiatives to senior stakeholders., • Manage infrastructure budgets, forecasting, licensing, contracts, and technology assets., • Build strong relationships with vendors and service partners, ensuring value for money and high-quality service delivery., • Support procurement activities and technology investment decisions., • Extensive experience leading Infrastructure Operations and Engineering teams., • Strong background managing enterprise infrastructure services, including networks, servers, storage, virtualisation, cloud, and end-user technologies., • Experience managing operational performance, budgets, suppliers, risks, and service delivery., • Strong knowledge of:, • Cisco Routing & Switching, • Fortinet Firewalls, • HP Servers & Storage, • VMware & Microsoft Hyper-V, • Microsoft Azure, • Veeam Backup & Recovery, • Infrastructure Monitoring Platforms, • Disaster Recovery and Business Continuity Solutions, • Experience managing public cloud and hybrid infrastructure environments., • Strong understanding of ITIL‑based service management., • Proven experience delivering infrastructure change and transformation projects., • Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks., • Excellent stakeholder management and communication skills. We're looking for someone who is: • A visible and accountable leader who takes ownership and delivers results., • Confident managing people, setting standards, and developing capability., • Calm and decisive when managing major incidents and operational challenges., • Able to communicate complex technical concepts in clear business language., • Commercially aware and focused on delivering measurable value., • Collaborative, approachable, and effective at building strong working relationships., • Organised, structured, and comfortable balancing strategic and operational priorities., • Passionate about continual learning, innovation, automation, and service improvement. You will help ensure adherence to: • ITIL Framework, • ISO 9001 Quality Management, • ISO 27001 Information Security, • Cyber Essentials & Cyber Essentials Plus, • ISO 14001 Environmental Management and ESG Principles We offer a comprehensive benefits package including: • Company Share Scheme, • Pension Scheme, • Private Medical Insurance, • Medicash Healthcare Cash Plan, • Financial Planning Support, • Death in Service Cover, • Permanent Total Disability Insurance, • Enhanced Maternity, Paternity and Adoption Pay, • Company Sick Pay, • Hybrid Working, • Professional Development & Training Investment, • Professional Membership Support, • Health Checks, • Wellbeing Training & Support, • Employee Assistance Programme, • Annual Flu Vaccinations, • Eyecare Support, • Generous Annual Leave Allowance #J-18808-Ljbffr