The role is working for a international law firm based in Manchester on a permanent position hybrid working (3 days in the office/2 days from home) Responsibilities Diary management: Ensure client meeting clashes do not occur Partners/fee earners have all the required materials for their client meetings Arrange meetings on behalf of partners/fee earners/clients Ensure business travel information is entered into calendars File management responsibilities - Opening and closing files including ensuring electronic filing systems are maintained accurately and up to date Mailbox management with the ability to prioritise, categorise and respond to basic client requests and draft responses accordingly Monitoring and being the gatekeeper to fee-earners' mailbox in their absence Communicate regularly with fee earners to ensure that both parties are clear on priorities and what is on the 'to do' list To undertake limited typing i.e urgent short documents (digital and non-digital dictation) Proactive client liaison including take messages, pass on information and deal with simple queries Pro-actively delegate work to the relevant secretarial resource e.g Document Production team, Practice Administration to ensure that PA time is maximised and the newly introduced model is being followed Management and co-ordination of the Partners’ billing and financial requirements
Key Responsibilities - Introducing and providing clients with all details of summer camp study tours and art training courses, including course schedules, airport transfers, fees, catering services, etc. Assisting clients with necessary formalities, ensuring that clients are fully aware of the training programme and pricing details; - To be responsible for the enrolment process for new students on UK courses and art training, including registration of students, distribution of course materials, invoicing and dealing with related tuition and course fees; - Handling telephone enquiries from potential students on behalf of the sales team, answering their questions related to the content of art training courses, faculty, daily schedule and summer camp tour programmes; - Prepare sales invoices for art training programmes and study tours, maintain records of sales activities and financial accounts to ensure accuracy and clear documentation of financial transactions; - Handling complaints from learners or customers, or referring complex issues to relevant members of the sales team or the art training department to ensure that all issues are resolved in a timely and appropriate manner; - Carrying out day-to-day clerical duties, including document management, course scheduling assistance, office administration and distribution and processing of incoming and outgoing correspondence; - Organising relevant travel arrangements, accommodation bookings and meal plans for participants' arts training and study tours to ensure a smooth and seamless overall experience. Who are we looking for (qualifications, experience and skills) - Experience of working in the arts training industry or having an understanding of the arts training process is desirable. - Good administrative and customer service skills. - Strong organisational and multi-tasking skills. - Excellent written and verbal communication skills, proficient in Mandarin able to communicate fluently with Chinese clients and organisations. - Proficient in the use of customer relationship management systems, email management and office software such as Google Workspace, Microsoft Office, etc. - A proactive approach to work. - Good attitude to learning new skills.