
We are looking for a Senior Technical Claims Advisor to use their motor vehicle mechanical expertise to help guide our clients through the appropriate claims process. As a key part of the APG team you will be responsible for guiding claimants through the relevant claims process giving expert advice regarding suitable repairers and relevant liabilities. The role The key responsibilities you could be looking after include: • Provide accurate claims advice across a variety of products and the processes involved within your handling limit, • Other reasonable duties as required., • Resolve claims across a variety of platforms, telephone, email and online, • Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend, • Understanding our various customers’ requirements and working with them to ensure they are properly dealt with, • Maintain company service levels and deliver on set KPI’s, • Consider and validate High Value Claims in accordance with AP referral process, • Provide technical advice and support to the Claims Team, • Provide support to the Sales team by providing accurate and timely information, • Provide professional and friendly service, • Ensure fair settlement of a valid claim, • Service in accordance with industry and company guidelines, • Handle any complaints associated with a claim as per the complaints process and carry out any Manager Call backs, • Manage all administration aspects of the claim including exception reports Our ideal candidate • Excellent interpersonal and customer service skills, • A high level of literacy and numeracy, • Active listening skills, • Initiative and the ability to adapt quickly to different situations, • Good written and oral communication skills, • Ability to work effectively under pressure both within a team or on own initiative, • Comprehensive Motor Vehicle Technical knowledge i.e. repairs, maintenance and diagnostics, • Microsoft Office including Word and Excel, • Good understanding of voice/soft skill, • Technical qualification such as City and Guilds NVQ in relevant subject Preferred: • Experience in an FCA regulated environment, • A background in insurance product administration and claims resolution Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK. The company At AutoProtect Group, we sell products, platforms and services that support vehicle retailers, manufacturers, finance lenders and brokers. Our solutions make their business easier to operate and more profitable. Our award-winning customer journey supports our consumers with their claims and product admin, removing the friction from what can be a stressful time in our customers’ lives. T here are four main branches to our Group, including: • iComply – our specialist compliance consultancy servicing the automotive sector, • AutoProtect – award-winning warranties and value-added insurance products., • Shine! – an expert mobile vehicle repair network., • DealTrak – our software platform dedicated to connecting automotive finance providers with their customers. We work with vehicle retailers and manufacturers to bring award-winning protection, warranty and insurance products, easy-to-use finance and insurance platforms, and high-quality customer services, founded on FCA Treating Customers Fairly principles. We sell products direct to our consumer via online sales channels at affordable price points. With a small but efficient team, we remain agile enough to react to market demands and launch new products at the right time. Our goal is to continue our successive growth in the years to come – why not join our journey? View our vision and values at Careers - Our Vision Take a closer look at what is really looks like to work at AutoProtect Group on our LinkedIn Life page.

Job description YC Autotech is a leading vehicle repair shop based in Waltham Abbey, Essex (EN9 2AQ), is looking for a skilled and experienced Workshop Mechanic. This is a full-time role offering excellent opportunities. We specialise in Petrol & Diesel combustion engines, prestige vehicles & vans, and we pride ourselves on delivering top-tier service and attention to detail for every customer and car. Responsibilities • Perform comprehensive diagnostics on vehicles to identify issues and determine necessary repairs., • Conduct routine maintenance services, including oil changes, tire rotations, and brake inspections., • Repair and replace vehicle components such as transmissions, suspensions, shocks & struts, and air brakes., • Utilise hand tools and power tools effectively for various repair tasks., • Interpret schematics to troubleshoot electrical systems and perform repairs on automotive electrical systems., • Work on diesel engine repairs and ensure compliance with safety standards., • Provide exceptional customer service by communicating effectively with clients regarding their vehicle needs., • Maintain accurate records of services performed and parts used for each vehicle., • Collaborate with team members to enhance overall shop efficiency and productivity. Qualifications • Proven experience as an Automotive Mechanic with a strong mechanical knowledge base., • Dealership experience is preferred but not required., • Owning your own tools is a PLUS, • Proficient in automotive diagnostics and troubleshooting techniques., • Experience with auto body repair, welding, and auto estimating is advantageous., • Knowledge of GM vehicles and their specific repair requirements is beneficial., • Ability to perform alignment services and tire service effectively., • Strong problem-solving skills with attention to detail in all aspects of work., • Excellent communication skills to interact positively with customers and team members., • Must possess a valid driver’s license. Join our team of professionals where your expertise will be valued, and your contributions will make a difference in the lives of our customers. We look forward to welcoming you aboard! Job Types: Full-time, Permanent Pay: £25,000.00-£30,000.00 per year Work Location: In person

Staff needed for a food event in Hoddesdon. 8.30am-6.30pm. Staff needed to set up food stall. Serve customers - English is essential Handling food- basic food hygiene is an advantage Packing down food stall at the end of the day. Staff will be kept on a list for various events that take place over the year