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Finning (UK) Ltd 1 Permanent As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Major Job Functions • Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need., • Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer., • Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs., • Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data., • Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability., • Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills • Customer service skills and ability to develop strong customer relations, • Planning and organising skills, • Attention to detail, • Influencing and negotiation skills, • Good interpersonal skills, • Good IT skills, specifically in Microsoft Office, • Works well as part of a team Desirable Knowledge • Ideally, Advanced level of engineering aptitude, • Gas & Diesel Engine product knowledge, • Good knowledge of mobile and fixed equipment components and systems, • Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet), • Warranty process, • Commissioning process Education and Experience • Foundational Engineering understanding and qualification, • Minimum of 3 years’ experience in a technical or mechanical engineering role, • Previous experience in a similar role within similar industry environment desirable Accountability • Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept., • Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site., • Maximise customer revenue for service., • Control expenses for service including commissioning., • Manage and control approx. 100 work orders with an average value in the region of £300k per month., • Ensure First Time Fix, promise date adherence, response times., • Inform Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Join the leadership team at Antal International, a prestigious and forward-thinking recruitment network, specialising in providing global recruitment solutions. If you have entrepreneurial aspirations and dream of launching your own business one day, this could be your golden opportunity. About Us Founded in 1993, Antal International is a leading executive recruitment firm headquartered in the UK. Our global presence spans across 130+ countries. The Opportunity For the past 30 years, Antal has been fuelling the entrepreneurial passions of potential business owners. Professionals like yourself, from around the world, have utilized our support to establish and run successful recruitment enterprises. With our proven business model and practices, you can monetise your commercial knowledge and black book of contacts. All whilst managing your own lucrative recruitment firm and enjoying significant financial rewards, regardless of prior recruitment experience! The Criteria • Background – A minimum of 5 to 10 years of corporate experience, • Commitment to full-time engagement, • Willingness to network & engage with clients directly, • Eagerness to learn and grow with a positive mindset, • A "can-do" attitude essential for a fulfilling entrepreneurial journey The Perks • Join an esteemed international brand with a solid reputation, • Gain entry to over three decades of intellectual property (IP)., • With more than 1.5 million website visitors and over 780,000 candidate registrations in 2023, you can optimize your ability to attract both clients and candidates to your business., • Complete transparency and access to our extensive database of global clients, totalling over 60,000 records., • Connect with a global network of supportive, like-minded individuals, fostering collaboration and business opportunities, • Unlock unlimited earning potential generating substantial revenues of over 120,000 in the first TWELVE MONTHS and achieving work-life balance, • Continuously benefit from support in Training, PR & Marketing,, • Capitalise on Brand Exposure: Showcase yourself, your office, and your expertise to our social media community (with over 850,000 followers on LinkedIn), • In-depth onboarding and training on the renowned and proven Antal Recruitment Methodology, • Continual Personal development with access to interactive online learning modules led by instructors: Permanent access to training and development resources through the Antal Intranet platform., • Assistance with Office Setup and IT Infrastructure: Guidance on establishing your office and meeting IT and telecommunication needs and continuous access to a library of IT resources via the Intranet., • Peer Support Network: Regular Collaborative sessions with offices specializing in various disciplines (such as Finance, Logistics, IT, Sales and Marketing, and Engineering) to discuss clients, and market trends, exchange ideas, offer advice, and share and explore business opportunities together., • Promote your business and benefit by using a leading-edge chatbot to communicate with clients and candidates, seamlessly integrated across every page of Antal.com., • Benefit from networking opportunities through participation in the Annual Global Conference, which brings together offices from around the world., • Enjoy remote work, flexibility, and autonomy WE provide comprehensive training on all the core pillars of International Recruitment and further ongoing support. Take charge of creating and launching your firm, with operational management guidance provided by our experienced team. YOU bring your industry expertise and network, and WE equip you with everything you need to excel in recruitment and entrepreneurship. Our winning combination includes providing all the tools, resources, coaching, business support, and marketing strategies. Apply NOW to explore this opportunity further and embark on the path to business ownership.

We are looking for a talented Internal Recruiter to join us at Anson McCade to help accelerate our growth across both our London and Belfast offices We are a specialist IT executive search and headhunting company operating across the Technology and Capital Markets sectors. Founded in 2000, we are a tight knit group of consultants, all focused on delivering results for our world class clients. We work with a range of companies, innovative start-ups, to household names known across the globe. Operating from London, Belfast, Paris and Sydney, we have a global reach across the technology recruitment industry. We are looking for an Internal Recruiter who will drive recruitment practices, you will be able to shape the development of the team and the processes behind our recruitment strategy As Internal Recruiter, you will be responsible for: • Managing the end to end recruitment process for all internal hires, including advertising, shortlisting, interviewing, delivering feedback and managing candidates throughout the process, • Focusing on strategic contingency recruitment to ensure there is a strong pipeline of talent available at all times, • Use various recruitment methodologies, including proactive recruitment, to source talented individuals, • Training and on boarding of new consultants, delivering and facilitating the AMC Training Programme for all new starters, • Collaborate with nationwide universities to strengthen existing relationships to ensure graduate recruitment Our New Internal Recruiter will have: • You will have experience in the end-to-end recruitment lifecycle including writing adverts, completing screening calls, carrying out interviews, delivering feedback, • You will have knowledge of the on boarding and training of new employees, • You must have great excel skills with the ability to analyse data and report on results to senior leaders. Attention to detail and organisation are key within this role, • You will have used an HRIS, ATS or other CRM system in your previous role(s), • Ideally, you will be from a recruitment background and have experience working within a recruitment agency At Anson McCade, we pride ourselves on our collaborative culture, we are a sociable group and we need the right person to join the operational team to help us grow and develop further. Your expertise will be valuable in helping us to strengthen employee engagement and continue to operate as a market leading organisation. All we need from you is your dedication, hard work and driven attitude. If you would like to discuss this opportunity, please get in touch with Jess, on

The post holder will assist the Service Manager in the development, co-ordination and delivery of high quality service within RBHSC.The post holder will be the conduit between Service Manager and the front line clinical teams.Skillfully translating the organisational and divisional objectives into o

T Delivery & Install Driver Ballyclare, BT39 Belfast Belfast Customer Service Centre Permanent Full Time Salary: £29,421 OTE of £33000 with quarterly bonus and potential overtime Shift Pattern: 5 over 7 (Tuesday - Saturday) At Currys we’re united by one passion: to help everyone enjoy amazin

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.The post holder will assist the Service Manager in the development, co-ordination and delivery of high quality service within RBHSC.The post holder will be the conduit between Service Ma

The post holder will assist the Service Manager in the development, co-ordination and delivery of high quality service within RBHSC.The post holder will be the conduit between Service Manager and the front line clinical teams.Skillfully translating the organisational and divisional objectives into o

The post holder will assist the Service Manager in the development, co-ordination and delivery of high quality service within RBHSC.The post holder will be the conduit between Service Manager and the front line clinical teams.Skillfully translating the organisational and divisional objectives into o

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation.Right now, we are looking for a.Sounds great, what will I be doing?.Our family women refuge's offer holistic support in order to empower women and their children who have expe

Belfast Customer Service Centre .OTE of £33000 with quarterly bonus and potential overtime.Shift Pattern: 5 over 7 (Tuesday - Saturday).At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our cus

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.The post holder will assist the Service Manager in the development, co-ordination and delivery of high quality service within RBHSC.The post holder will be the conduit between Service Ma

The ideal candidate will be the first point of contact for our company, responsible for greeting visitors and handling various administrative tasks to ensure the smooth operation of our office.

The post holder will assist the Service Manager in the development, co-ordination and delivery of high quality service within RBHSC.The post holder will be the conduit between Service Manager and the front line clinical teams.Skillfully translating the organisational and divisional objectives into o

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Comp

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?.Join Ocado Logistics where there are bags of possibilities.It's our mission to provide an outstanding customer experience.Whilst others