Operations Manager
2 days ago
New York
Job DescriptionCommander’s IntentThis role is for individuals who want to build, lead, and leave a lasting impact; not just complete tasks. Lead the systems, people, and discipline required to eliminate dirty streets in Brooklyn. Build a team that executes reliably, documents thoroughly, and improves weekly while preparing Foot Soldiers for growth. Role OverviewThe Operations Manager leads daily field and administrative operations. This role ensures services are delivered efficiently, safely, and on time while meeting NYC standards and client expectations. You will manage routing, scheduling, staff, and equipment while strengthening systems and team performance. This role is ideal for a field supervisor, dispatcher, or service coordinator ready to step into operations leadership. Core Responsibilities Operations • Oversee daily field operations, • Plan and optimize routes, schedules, and workflows, • Ensure on-time, high-quality service delivery, • Maintain readiness for snow and high-demand operationsTeam Leadership, • Supervise technicians, dispatchers, and inspectors, • Lead team meetings, coaching, and performance management, • Support hiring and staffing decisionsField Execution, • Conduct inspections, ride-alongs, and field visits, • Provide real-time coaching and ensure standards are metQuality & Compliance, • Maintain documentation, reporting, and service quality, • Ensure compliance with NYC labor and sanitation standardsCustomer & Community, • Maintain strong client relationships, • Uphold service standards and company reputationSystems & Admin, • Manage inventory, equipment, and reporting, • Use data and dashboards to drive decisionsPerformance Expectations, • ≤2 service issues per 100 clients weekly, • 95% on-time completion, • Routes optimized weekly, • Labor managed daily, • Consistent inspection and documentationRequirements, • 3+ years in operations, field service, or logistics, • Experience managing teams and daily operations, • Valid driver’s license, • Strong leadership, organization, and decision-making, • Experience with tools (Slack, Google Workspace, CRM, etc.), • Ability to use data to improve performanceIdeal Candidate, • Reliable and accountable, • Calm under pressure, • Strong decision-maker, • Focused on continuous improvement, • Builder mindset (not just coordinator)Work Conditions, • Full-time role based in a shared/co-working office in Brooklyn, • Work is largely independent, with daily coordination through our virtual office (Slack), • Requires comfort communicating and leading through digital tools, not just in-person interaction, • Regular field visits to support operations, inspections, and team leadership as needed, • Must be available during peak operational periods (including snow and emergency services)About Foot SoldiersFoot Soldiers is a growing, mission-driven sanitation and maintenance company dedicated to eliminating dirty streets, supporting kingdom causes, and building cleaner, healthier, and more vibrant communities across New York City. Founded from grassroots community work in Brooklyn, our mission is rooted in real experience; addressing not just sanitation, but the conditions that impact how people live, move, and take pride in their neighborhoods. We partner with homeowners, property managers, government agencies, and community leaders to deliver reliable, high-quality service while building systems that drive long-term change at the street level. As a small but expanding company, every team member plays a direct role in shaping operations, strengthening systems, and delivering visible impact. This is an opportunity to grow with a company where leadership matters, accountability is expected, and the work directly improves the communities we serve.