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Job Description Be Part of a High-Performing Team This opportunity is with an established, nationally recognized distributor in the HVACR sector that has grown significantly over the past several decades. Operating a widespread network of branches and distribution centers across North America, the organization is known for its strong partnerships with global manufacturers and its commitment to delivering high-quality products, technical guidance, and reliable support to the contractor community. The technology group within this enterprise plays a pivotal role in a major, fully funded ERP transformation initiative. The team is composed of experienced supply chain, logistics, and systems professionals who thrive in a collaborative, solutions-driven environment. This role will contribute to the modernization of warehouse operations and supply chain execution through advanced Microsoft Dynamics 365 and Azure technologies, engaging deeply with both business partners and IT stakeholders. The work environment emphasizes innovation, structured problem-solving, and cross-functional cooperation. This position follows a hybrid schedule and requires candidates to be located within the Dallas–Fort Worth metropolitan area. What’s In Store For You • Opportunity to support a business-critical ERP modernization roadmap centered on Dynamics 365 Finance & Operations and Azure technologies, • Exposure to large-scale, multi-site warehouse and distribution operations, • Hands-on participation in major transformation initiatives impacting inventory, logistics, fulfillment, and integrated WMS processes, • Hybrid work structure with required on-site collaboration in the Dallas area, • Skill development in advanced warehouse automation, mobile workflows, and test automation tools How You Will Make an Impact • Translate sophisticated warehousing and supply chain requirements into scalable configurations across D365 F&O, especially within Warehouse Management modules, • Partner with operations, logistics, and technical teams to implement optimized warehouse, inventory, and fulfillment processes, • Conduct fit/gap analysis, define specifications, design solutions, and guide end users through training and deployment within WMS environments, • Support inbound/outbound workflows, mobile device setups, label printing integrations, cycle counting, replenishment logic, and inventory controls, • Troubleshoot escalated issues tied to D365 WMS functionality, integrations, and performance, • Collaborate with developers and architects to ensure solutions adhere to best practices, stability standards, and long-term maintainability, • Facilitate and document testing scenarios, resolve defects, and build automated tests to enhance quality assurance, • Ensure accuracy, compliance, and audit trails within warehouse and inventory processes through controls and system-driven validations Are You a Proven D365 WMS Specialist Ready to Make an Impact? Required Skills & Experience • Bachelor’s degree or equivalent combination of education and experience, • 10+ years of related work experience within supply chain, warehouse operations, or technical ERP/WMS roles, • Minimum 5 years working with Dynamics 365 Supply Chain Management, with emphasis on Warehouse Management configuration, implementation, optimization, and post-go-live support, • Experience integrating warehouse processes with procurement, transportation, order fulfillment, and multi-site distribution models, • Hands-on expertise in:, • Warehouse layouts, location directives, work templates, wave processing, packing/shipping stations, • Inventory tracking, statuses, reservations, cycle counting, and replenishment strategies, • Inbound/outbound design, including put-away logic, picking workflows, load planning, and shipping management, • RF/mobile device workflow configuration, including menu creation and optimization, • Label printing systems (Zebra, Bartender) and warehouse documentation workflows, • Strong analytical and troubleshooting skills for complex technical issues, • Background with Power Platform (Power BI, Power Automate) and integrations supporting warehouse and SCM functions, • Experience with data migration specific to warehouse environments (inventory balances, shipment data, location structures), • Understanding of SOX or similar compliance standards related to inventory and warehouse traceability, • Ability to prioritize work in fast-paced, high-volume operational environments, • Experience collaborating effectively across warehouse operations, logistics, procurement, IT, vendors, and implementation partners, • Microsoft Certified: D365 Supply Chain Management Functional Consultant Associate (MB-330), • Microsoft Certified: D365 Warehouse Management Functional Consultant Expert, • Microsoft Certified: Power Platform App Maker Associate or similar Power Platform credentials #dice

Job DescriptionSalary: $65K to $90K per year DOE Job Title: Service Delivery Engineer (Tier 3 Engineer) Location: Dallas, Texas (On-Site local candidates only) Employment Type: Full-Time About K3 Technology K3 Technology is a leading IT services company dedicated to helping medium to large-sized businesses overcome IT challenges. We deliver comprehensive managed servicesfrom end-user support and cloud migrations to disaster recovery and strategic planningallowing our clients to focus on their core operations. With deep expertise in developing custom solutions and optimizing systems for unified data sharing, we empower our clients with innovative IT support that drives business success. Our employee-centric culture means we invest in our people with the tools, training, and support needed for professional growth. We foster a transparent, communicative, and accountable work environment where every team member is valued. Position Summary As a Service Delivery Engineer (Tier 3 Engineer), you are a critical member of our IT team. You specialize in resolving the most complex technical challenges and ensuring the seamless operation of our clients critical infrastructure. You will manage high-priority incidentsincluding network and server outages, advanced configuration issues, and security eventsacting as the final point of escalation for our support desk. In addition, you will serve as the Primary Engineer for assigned clients, developing a deep understanding of their environments, providing proactive recommendations, and assisting with long-term IT roadmaps. You will also mentor Tier 1 and Tier 2 team members, document recurring issues, and drive continuous improvements across the team. Key Contributions • Resolve escalated technical issues with precision and efficiency, minimizing downtime., • Serve as a trusted advisor to assigned clients, driving IT strategy and innovation., • Mentor and guide Tier 1 and Tier 2 technicians through advanced troubleshooting., • Contribute to strategic projects such as system upgrades, cloud migrations, and infrastructure optimization., • Proactively optimize client environments to reduce recurring incidents and streamline service delivery., • Advanced Incident Resolution:, • Diagnose and resolve critical network routing issues affecting multi-site connectivity with detailed firewall rule analysis and reconfiguration., • Restore functionality for a crashed domain controller server and implement long-term preventive measures., • High-Priority Network & Server Outages:, • Respond swiftly to server outages by restarting and reconfiguring services, documenting root causes for future prevention., • Troubleshoot remote worker VPN access failures caused by misconfigured firewall rules, ensuring secure and reliable connectivity., • Security Incidents:, • Investigate and respond to potential security threats (e.g., Huntress alerts for ransomware) and perform post-mortem analyses to implement preventive measures., • Resolve escalated MFA enrollment issues for high-level executives to ensure compliance without disruption., • Primary Engineer Responsibilities:, • Audit client environments (e.g., Active Directory cleanup, asset inventory reviews) to enhance security and efficiency., • Develop and maintain long-term IT roadmaps, aligning infrastructure improvements with client business objectives., • Mentorship & Knowledge Sharing:, • Guide Tier 2 technicians through complex troubleshooting scenarios and document recurring issues to enhance the knowledge base., • Project Contributions:, • Assist in migrations (e.g., on-premise file server to SharePoint) and coordinate with teams to ensure seamless transitions., • Implement network improvements (e.g., VLAN configurations) in collaboration with the NOC team Technical Environment & Tools • Core Systems: HaloPSA, NinjaRMM, Sonicwall, and advanced networking tools, • Scripting & Automation: Advanced troubleshooting often involves PowerShell scripting, • Experience: Extensive IT support experience is required; experience in an MSP environment is highly desirable., • Technical Skills: Advanced troubleshooting across multi-platform environments (e.g., Windows, Office 365, MacOS, and complex network configurations). Deep knowledge of server and network infrastructure is essential., • Soft Skills: Exceptional problem-solving, analytical, and communication skills; high emotional IQ and a strong sense of ownership., • Adaptability: Proven ability to manage high-pressure situations and shifting priorities in an on-site environment., • Competitive Benefits:, • 401(k) with up to 3.5% match, • Generous PTO and paid holidays, • Paid training, certifications, and ongoing professional development, • A dog-friendly, supportive on-site workspace, • Culture & Growth:, • A transparent, communicative work environment with an open-door policy, • Significant opportunities for career advancement and professional growth, • A dynamic team dedicated to excellence in IT support If youre ready to tackle the most challenging technical issues and drive innovation in IT support, please visit to apply and view the full job description. K3 Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.