Manager of Account Management
16 days ago
Kansas City
Job Description The Manager of Account Management oversees a portfolio of key client relationships while leading and developing a team of Account Managers. This role ensures consistent delivery of a premium, value-driven client experience while translating strategic direction into day-to-day execution. The Manager acts as both a people leader and senior client partner—supporting onboarding, adoption, and value realization while reinforcing best practices, accountability, and continuous improvement across the team. This position plays a critical role in scaling Account Management capabilities, strengthening cross-functional alignment, and ensuring clients experience NCM Associates as a trusted, proactive partner. Duties and Responsibilities Client Relationship Management & Strategic Support • Serve as an escalation point and senior advisor for assigned accounts, ensuring high-touch, “white glove” service standards are met., • Support Account Managers in managing client expectations during onboarding, transitions, and complex engagements., • Partner with Account Managers to identify client champions and strengthen internal adoption within client organizations., • Help translate client goals into actionable engagement plans that drive measurable value and satisfaction., • Lead, coach, and mentor a team of Account Managers to deliver consistent, high-quality client experiences., • Provide ongoing feedback, performance guidance, and professional development support., • Reinforce best practices in relationship management, communication, documentation, and CRM usage., • Partner closely with Sales, Delivery, Product, and Operations teams to ensure alignment on client priorities and commitments., • Support smooth handoffs from Sales to Account Management and ongoing coordination throughout the client lifecycle., • Ensure client feedback is consistently gathered, documented, and shared with relevant internal teams., • Identify patterns and insights across accounts to inform improvements in processes, tools, and service delivery., • Monitor account health indicators, engagement trends, and team performance metrics., • Provide regular updates and insights to the Director of Account Management., • Ensure CRM data accuracy and consistent reporting across the team. Qualifications • Bachelor’s degree in Business, Marketing, Communications, or a related field; equivalent experience considered., • 5–7 years of experience in account management, client success, or customer-facing roles., • At least 1–2 years of experience leading or mentoring others (formal or informal leadership)., • Strong interpersonal, communication, and relationship-building skills., • Proven ability to balance client ownership with people leadership responsibilities., • Experience working cross-functionally in a consultative or service-oriented environment., • Proficiency with CRM systems (e.g., Salesforce, HubSpot, Gainsight)., • Experience in professional services or automotive-related industries is a plus.